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Mastering Email Etiquette and Professional Communication in Business Settings

Mastering Email Etiquette and Professional Communication in Business Settings

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering Email Etiquette and Professional Communication in Business Settings

Unlock the secrets to effective email communication and take your professional skills to the next level with our comprehensive course.



Course Format & Delivery Details

Learn at Your Own Pace

This course is self-paced and online, allowing you to complete the material at a time and place that suits you.

  • Format: On-demand video lessons
  • Access: Lifetime access to course materials
  • Duration: Typically completed within 8-10 hours
  • Mobile-friendly: Yes, accessible on desktop, tablet, and mobile devices

Support and Resources

  • Instructor Support: Get help from our expert instructors through email and discussion forums
  • Downloadable Resources: Receive a comprehensive toolkit with templates, worksheets, and guides to help you implement your new skills
  • Certificate of Completion: Earn a certificate issued by The Art of Service upon completing the course


Extensive & Detailed Course Curriculum

Module 1: Email Fundamentals

  • 1.1: Understanding the Importance of Email Etiquette in Business
  • 1.2: Crafting Effective Email Subject Lines
  • 1.3: Writing Clear and Concise Email Content
  • 1.4: Best Practices for Email Sign-offs and Signatures

Module 2: Professional Email Writing

  • 2.1: Tone and Language in Professional Emails
  • 2.2: Structuring Emails for Clarity and Impact
  • 2.3: Using Active Voice and Concise Language
  • 2.4: Avoiding Common Email Mistakes and Pitfalls

Module 3: Email Communication Strategies

  • 3.1: Building Rapport with Email Communication
  • 3.2: Managing Email Overload and Prioritizing Messages
  • 3.3: Using Email to Manage Expectations and Set Boundaries
  • 3.4: Creating Effective Email Campaigns and Newsletters

Module 4: Advanced Email Techniques

  • 4.1: Using Email to Handle Conflict and Difficult Conversations
  • 4.2: Leveraging Email for Networking and Building Relationships
  • 4.3: Creating Persuasive and Compelling Email Content
  • 4.4: Measuring and Optimizing Email Performance

Module 5: Email Etiquette in Different Business Contexts

  • 5.1: Email Etiquette in Customer Service and Support
  • 5.2: Email Communication in Sales and Marketing Teams
  • 5.3: Email Etiquette in International Business Settings
  • 5.4: Adapting Email Style for Different Industries and Cultures

Module 6: Email Management and Productivity

  • 6.1: Managing Email Inbox and Reducing Clutter
  • 6.2: Using Email Filters and Labels for Organization
  • 6.3: Creating Email Templates for Common Scenarios
  • 6.4: Integrating Email with Other Productivity Tools

Module 7: Advanced Topics in Email Communication

  • 7.1: Using Storytelling Techniques in Email Communication
  • 7.2: Creating Emotional Connections through Email
  • 7.3: Using Humor and Creativity in Email Communication
  • 7.4: Measuring the ROI of Email Communication

Module 8: Putting it All Together

  • 8.1: Creating a Personalized Email Communication Plan
  • 8.2: Implementing New Skills in Real-World Scenarios
  • 8.3: Overcoming Common Challenges and Obstacles
  • 8.4: Continuing to Improve and Refine Email Communication Skills
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your mastery of email etiquette and professional communication in business settings.

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