Skip to main content
Mastering Enterprise Service Management; Strategies for IT and Business Alignment

Mastering Enterprise Service Management; Strategies for IT and Business Alignment

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering Enterprise Service Management: Strategies for IT and Business Alignment



Course Overview

This comprehensive course is designed to equip IT and business professionals with the knowledge and skills necessary to master enterprise service management and achieve IT and business alignment. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and Engaging: Interactive lessons, quizzes, and hands-on projects to keep you engaged and motivated.
  • Comprehensive and Personalized: A tailored learning experience that covers all aspects of enterprise service management, with personalized feedback and support.
  • Up-to-date and Practical: Real-world applications and case studies to help you apply theoretical concepts to practical scenarios.
  • High-quality Content and Expert Instructors: Learn from experienced instructors and industry experts, with high-quality content that is regularly updated.
  • Certification and Flexible Learning: Receive a certificate upon completion, with flexible learning options to fit your schedule and learning style.
  • User-friendly and Mobile-accessible: Access course materials and lessons from anywhere, on any device, with a user-friendly interface.
  • Community-driven and Actionable Insights: Join a community of like-minded professionals, with actionable insights and feedback to help you improve.
  • Hands-on Projects and Bite-sized Lessons: Apply theoretical concepts to practical projects, with bite-sized lessons to help you learn and retain information.
  • Lifetime Access and Gamification: Enjoy lifetime access to course materials, with gamification elements to make learning fun and engaging.
  • Progress Tracking: Track your progress and stay motivated, with personalized feedback and support.


Course Outline

Module 1: Introduction to Enterprise Service Management

  • Defining enterprise service management
  • Understanding the benefits of enterprise service management
  • Identifying key stakeholders and their roles
  • Overview of enterprise service management frameworks and standards

Module 2: IT and Business Alignment

  • Understanding the importance of IT and business alignment
  • Defining business outcomes and IT services
  • Identifying key performance indicators (KPIs) for IT and business alignment
  • Developing a strategy for IT and business alignment

Module 3: Service Management Frameworks and Standards

  • Overview of ITIL, COBIT, and ISO/IEC 20000
  • Understanding the benefits and limitations of each framework and standard
  • Identifying the key components of each framework and standard
  • Developing a framework for enterprise service management

Module 4: Service Management Processes

  • Understanding the key service management processes
  • Defining incident, problem, and change management
  • Identifying the key components of each process
  • Developing a process framework for enterprise service management

Module 5: Service Management Tools and Technology

  • Overview of service management tools and technology
  • Understanding the benefits and limitations of each tool and technology
  • Identifying the key components of each tool and technology
  • Developing a strategy for service management tools and technology

Module 6: Service Management Metrics and Measurement

  • Understanding the importance of metrics and measurement
  • Defining key performance indicators (KPIs) for service management
  • Identifying the key components of a metrics and measurement framework
  • Developing a metrics and measurement framework for enterprise service management

Module 7: Service Management Governance and Compliance

  • Understanding the importance of governance and compliance
  • Defining governance and compliance frameworks
  • Identifying the key components of each framework
  • Developing a governance and compliance framework for enterprise service management

Module 8: Service Management Culture and Communication

  • Understanding the importance of culture and communication
  • Defining a service management culture
  • Identifying the key components of effective communication
  • Developing a culture and communication framework for enterprise service management

Module 9: Service Management Implementation and Transition

  • Understanding the importance of implementation and transition
  • Defining an implementation and transition framework
  • Identifying the key components of each framework
  • Developing an implementation and transition plan for enterprise service management

Module 10: Service Management Continual Improvement

  • Understanding the importance of continual improvement
  • Defining a continual improvement framework
  • Identifying the key components of each framework
  • Developing a continual improvement plan for enterprise service management

Module 11: Case Studies and Real-World Applications

  • Real-world case studies of enterprise service management implementation
  • Identifying best practices and lessons learned
  • Applying theoretical concepts to practical scenarios

Module 12: Final Project and Assessment

  • Final project: developing an enterprise service management plan
  • Assessment and feedback
  • Certificate of Completion
Upon completion of this comprehensive course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of enterprise service management and IT and business alignment.

,
!