What does the Enterprise Service Management course cover?
Enterprise Service Management is covered here in 20 modules: Introduction to Enterprise Service Management: ESM in the digital age, Service Management Fundamentals: Service management principles and concepts, Service Strategy and Design: Service catalog management, Service portfolio management and 17 more. The outline lists 80 specific topics, opening with Defining Enterprise Service Management and closing with Measuring and improving ITIL performance.
How do you approach Enterprise Service Management step by step?
The work is sequenced in 20 stages. It starts with Introduction to Enterprise Service Management: ESM in the digital age, moves through Service Management Fundamentals: Service management principles and concepts and Service Strategy and Design: Service catalog management, Service portfolio management, and ends at ESM and ITIL: Measuring and improving ITIL performance.
What is in Module 1 of the Enterprise Service Management course?
Module 1 is Introduction to Enterprise Service Management: ESM in the digital age. It works through Defining Enterprise Service Management, understanding the benefits of ESM, overview of ESM frameworks and standards and 1 more. It sets the vocabulary the remaining 19 modules build on.
How is the Enterprise Service Management course delivered?
The Enterprise Service Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Enterprise Service Management course cost?
The Enterprise Service Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
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More answers: what you get with every course, refund policy, all help answers.
Mastering Enterprise Service Management: Unlocking Efficiency and Productivity
Course Overview
This comprehensive course is designed to equip you with the knowledge and skills necessary to master Enterprise Service Management (ESM). Through interactive and engaging lessons, you'll learn how to unlock efficiency and productivity in your organization, and receive a certificate upon completion issued by The Art of Service.Course Features
- Interactive and engaging lessons
- Comprehensive and personalized curriculum
- Up-to-date and practical knowledge
- Real-world applications and case studies
- High-quality content and expert instructors
- Certificate upon completion issued by The Art of Service
- Flexible learning and user-friendly platform
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline
Module 1. Introduction to Enterprise Service Management: ESM in the digital age
- Defining Enterprise Service Management
- Understanding the benefits of ESM
- Overview of ESM frameworks and standards
- ESM in the digital age
Module 2. Service Management Fundamentals: Service management principles and concepts
- Service management principles and concepts
- Service management processes and frameworks
- Service management roles and responsibilities
- Service management metrics and measurements
Module 3. Service Strategy and Design: Service catalog management, Service portfolio management
- Service strategy and design principles
- Service portfolio management
- Service catalog management
- Service design and transition
Module 4. Service Transition and Operation: Service operation and management
- Service transition principles and processes
- Change management and service asset management
- Service operation and management
- Service desk and incident management
Module 5. Continual Service Improvement: principles and processes, Service reporting and measurement
- Continual service improvement principles and processes
- Service reporting and measurement
- Service level management and service quality
- CSI and organizational change management
Module 6. ESM Tools and Technologies: IT service management (ITSM) tools
- Overview of ESM tools and technologies
- Service management software and platforms
- IT service management (ITSM) tools
- Artificial intelligence and machine learning in ESM
Module 7. Implementing and Managing ESM: ESM and organizational culture
- Implementing ESM in an organization
- Managing ESM processes and teams
- ESM governance and risk management
- ESM and organizational culture
Module 8. ESM and Digital Transformation: ESM and innovation, ESM in the digital age
- ESM and digital transformation principles
- ESM in the digital age
- Digital transformation and organizational change
- ESM and innovation
Module 9. ESM and Customer Experience: Understanding customer needs and expectations
- ESM and customer experience principles
- Understanding customer needs and expectations
- Designing and delivering customer-centric services
- Measuring and improving customer satisfaction
Module 10. ESM and Employee Experience: Understanding employee needs and expectations
- ESM and employee experience principles
- Understanding employee needs and expectations
- Designing and delivering employee-centric services
- Measuring and improving employee satisfaction
Module 11. ESM and Supply Chain Management: Understanding supply chain dynamics
- ESM and supply chain management principles
- Understanding supply chain dynamics
- Designing and managing supply chain services
- Measuring and improving supply chain performance
Module 12. ESM and Business Continuity Management: Understanding business continuity risks and threats
- ESM and business continuity management principles
- Understanding business continuity risks and threats
- Designing and implementing business continuity plans
- Measuring and improving business continuity performance
Module 13. ESM and Cybersecurity: Understanding cybersecurity risks and threats
- ESM and cybersecurity principles
- Understanding cybersecurity risks and threats
- Designing and implementing cybersecurity measures
- Measuring and improving cybersecurity performance
Module 14. ESM and Data Analytics: Measuring and improving data analytics performance
- ESM and data analytics principles
- Understanding data analytics concepts and techniques
- Designing and implementing data analytics solutions
- Measuring and improving data analytics performance
Module 15. ESM and Artificial Intelligence: Measuring and improving AI performance
- ESM and artificial intelligence principles
- Understanding AI concepts and techniques
- Designing and implementing AI solutions
- Measuring and improving AI performance
Module 16. ESM and Internet of Things (IoT): ESM and IoT principles
- ESM and IoT principles
- Understanding IoT concepts and techniques
- Designing and implementing IoT solutions
- Measuring and improving IoT performance
Module 17. ESM and Cloud Computing: Measuring and improving cloud computing performance
- ESM and cloud computing principles
- Understanding cloud computing concepts and techniques
- Designing and implementing cloud computing solutions
- Measuring and improving cloud computing performance
Module 18. ESM and DevOps: Measuring and improving DevOps performance
- ESM and DevOps principles
- Understanding DevOps concepts and techniques
- Designing and implementing DevOps solutions
- Measuring and improving DevOps performance
Module 19. ESM and Agile Methodologies: ESM and Agile principles
- ESM and Agile principles
- Understanding Agile concepts and techniques
- Designing and implementing Agile solutions
- Measuring and improving Agile performance
Module 20. ESM and ITIL: Measuring and improving ITIL performance
- ESM and ITIL principles
- Understanding ITIL concepts and techniques
- Designing and implementing ITIL solutions
- Measuring and improving ITIL performance
Certificate and Assessment
Upon completion of the course, participants will receive a certificate issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final project.Target Audience
This course is designed for anyone interested in Enterprise Service Management, including:- Service management professionals
- IT professionals
- Business managers
- Operations managers
- Customer service managers
- Supply chain managers
- Business continuity managers
- Cybersecurity professionals
- Data analytics professionals
- Artificial intelligence professionals