Mastering ERP Systems for Digital Transformation and Operational Excellence
You're under pressure. Your organization is demanding faster digital transformation, and ERP systems are at the heart of it. But you’re not sure where to start, how to lead the change, or which decisions will make or break operational success. Silos, fragmented data, and legacy integrations are slowing you down. You need a clear, proven path to unify systems, modernise processes, and deliver measurable efficiency gains-without the risk of failure or costly overruns. Mastering ERP Systems for Digital Transformation and Operational Excellence isn’t just another theoretical course. It’s your step-by-step framework to go from uncertain and overwhelmed to confident and in control-delivering a board-ready, implementation-grade ERP strategy in as little as 30 days. Imagine walking into your next leadership meeting with a fully mapped integration blueprint, a change adoption roadmap, and a performance dashboard already defined-backed by industry best practices and real-world use cases from global enterprises. One recent participant, Priya M., Senior Operations Director at a $650M manufacturing firm, used this methodology to identify $2.3M in annual savings during her ERP selection phase. She secured executive buy-in within two weeks, leading a successful cross-functional rollout across three continents. This isn’t luck. It’s structure. It’s clarity. It’s career acceleration. Here’s how this course is structured to help you get there.Course Format & Delivery Details Flexible, On-Demand Learning Designed for Real Professionals
This course is self-paced and provides immediate online access. You can begin today, progress at your own speed, and revisit materials whenever needed. There are no fixed start dates, no live sessions to attend, and no time zone conflicts. Most learners complete the core modules in 20 to 30 hours and begin applying insights on day one. You’ll see tangible progress within the first week-whether that’s a refined vendor shortlist, a stakeholder engagement plan, or a go-live risk matrix. Uninterrupted, Lifetime Access with Continuous Updates
- Lifetime access to all materials, ensuring you can re-engage as your role or projects evolve
- Ongoing content updates at no additional cost, including new modules on emerging ERP trends and integration patterns
- 24/7 global access from any device, with full mobile compatibility for learning on the move
Guided Expertise with Ongoing Support
You’re not learning in isolation. This course includes direct access to instructor support throughout your journey. Ask questions, submit real scenarios, and get practical guidance rooted in enterprise implementation experience across SAP, Oracle, NetSuite, Microsoft Dynamics, and SaaS-native platforms. Earn a Globally Recognised Certificate of Completion
Upon finishing the course, you’ll receive a Certificate of Completion issued by The Art of Service-an accredited training organisation trusted by professionals in over 140 countries. This credential validates your mastery of ERP strategy, governance, and execution, enhancing your credibility with employers, clients, and stakeholders. Zero Risk, Full Confidence
We understand the stakes. Our pricing is straightforward with no hidden fees. You pay once, gain immediate access, and keep everything-forever. We accept all major payment methods including Visa, Mastercard, and PayPal. After enrolling, you'll receive a confirmation email, and your access details will be sent separately once your course materials are prepared. If at any point you feel this course isn’t delivering the clarity, confidence, or career value you expected, we offer a full money-back guarantee. No questions asked. No forms to fill. You’re protected-100%. This Works Even If…
- You’re not an IT specialist but need to lead ERP decisions as a business unit leader
- Your company is mid-implementation and you’re stepping into a high-stakes role
- You're new to ERP and feel behind your peers in understanding integration complexity
- You’ve been burned by past digital transformation failures and need fail-safe strategies
This course is used by CFOs, COOs, IT Directors, Project Managers, and Transformation Leads around the world. It works because it’s built on proven frameworks-not theory. Real people. Real results. Real ROI. Thousands have used this methodology to avoid six- and seven-figure overspends, reduce go-live risks, and lead successful ERP initiatives from scoping to sustained value. Now it’s your turn.
Module 1: Foundations of ERP Systems and Digital Transformation - Defining ERP in the modern enterprise context
- Evolution of ERP from MRP to cloud-native platforms
- Aligning ERP strategy with organisational digital transformation goals
- Understanding core ERP capabilities across finance, supply chain, HR, and manufacturing
- Differentiating between on-premise, hybrid, and cloud ERP models
- Key drivers for ERP modernisation: compliance, scalability, integration
- Assessing organisational readiness for ERP transformation
- Common ERP myths and misconceptions that delay progress
- ROI benchmarks for ERP initiatives across industries
- Building the business case for ERP investment
Module 2: ERP Governance and Stakeholder Alignment - Establishing ERP steering committees and governance structures
- Mapping stakeholder influence and expectations across departments
- Tools for cross-functional engagement and change advocacy
- Creating a shared vision for operational excellence through ERP
- Managing resistance to change in ERP projects
- Developing executive communication plans for ERP initiatives
- Aligning ERP timelines with fiscal and operational cycles
- Defining decision rights and escalation paths
- Role of the ERP programme manager in governance
- Tracking governance effectiveness with KPIs
Module 3: Strategic ERP Selection and Vendor Evaluation - Conducting a comprehensive needs assessment for ERP
- Differentiating between ERP vendors: SAP, Oracle, Microsoft, Infor, Workday, NetSuite
- Functional fit analysis by business process area
- Technical architecture comparison: APIs, microservices, data models
- Evaluating total cost of ownership over 5 years
- Negotiating licensing, support, and professional services agreements
- Reference checking and site visit planning
- Using weighted scoring models for vendor selection
- Assessing vendor roadmap alignment with digital strategy
- Handling dual-track evaluations for legacy migration vs greenfield
Module 4: ERP Process Mapping and Business Process Reengineering - As-is vs To-be process analysis techniques
- Identifying process inefficiencies across procure-to-pay, order-to-cash, record-to-report
- Standardising global processes with local compliance needs
- Designing future-state workflows compatible with ERP logic
- Using BPMN and SIPOC models in ERP redesign
- Change impact assessment on roles and responsibilities
- Process ownership assignment in ERP environments
- Balancing customisation vs standardisation
- Determining process automation opportunities
- Validating process designs with user walkthroughs
Module 5: Data Migration Strategy and Data Governance - Developing a data cleansing and rationalisation plan
- Data mapping from legacy systems to ERP schemas
- Designing data extraction, transformation, and loading (ETL) workflows
- Handling master data: customers, suppliers, materials, BOMs
- Ensuring data quality with validation rules and reconciliation
- Establishing data governance roles and stewardship
- Defining data retention and archival policies
- Managing data privacy and regulatory compliance (GDPR, SOX)
- Conducting dry-run migrations and data cutovers
- Recovery planning for data migration failures
Module 6: ERP Integration Architecture and API Management - Understanding integration patterns: point-to-point, middleware, ESB
- Designing integration roadmaps across CRM, HRIS, WMS, etc
- Selecting integration platforms: Dell Boomi, MuleSoft, Azure Logic Apps
- Best practices for real-time vs batch integrations
- Securing APIs and managing authentication tokens
- Monitoring integration health and performance
- Versioning and change management for APIs
- Handling error logging and exception workflows
- Creating integration documentation standards
- Managing third-party vendor integrations
Module 7: ERP Customisation, Configuration, and Testing - Configuration vs development: minimising technical debt
- Setting up organisational structures: legal entities, cost centres
- Configuring chart of accounts, tax codes, payment terms
- Defining purchasing and inventory rules
- Setting up manufacturing parameters and routings
- Managing user roles, responsibilities, and access controls
- Conducting unit testing for individual modules
- Designing end-to-end integration test scenarios
- Managing user acceptance testing (UAT) cycles
- Tracking and resolving defects in testing phases
Module 8: Change Management and User Adoption - Developing a comprehensive ERP change management plan
- Assessing user readiness across locations and roles
- Creating role-based training materials and job aids
- Running pilot groups and super-user programmes
- Measuring adoption with digital engagement analytics
- Addressing usability concerns and feedback loops
- Communicating milestones and wins across the organisation
- Building ongoing support structures: help desks, knowledge bases
- Managing remote and deskless worker onboarding
- Sustaining adoption post-go-live with reinforcement
Module 9: ERP Implementation Methodologies and Project Management - Comparing waterfall, agile, and hybrid ERP implementations
- Selecting implementation partners and consultants
- Developing realistic project timelines and dependencies
- Managing resource allocation and capacity planning
- Using Gantt charts, RAID logs, and milestone trackers
- Running effective project status meetings
- Managing scope creep and change requests
- Integrating risk management into project planning
- Conducting phase-gate reviews and quality gates
- Balancing speed, quality, and budget constraints
Module 10: ERP Go-Live Planning and Cutover Execution - Developing a detailed cutover plan with minute-level steps
- Coordinating pre-go-live validation checks
- Managing data freeze and parallel run periods
- Planning resource surge teams for go-live week
- Running final system backups and disaster recovery tests
- Executing cutover in defined time windows
- Handling transaction backlogs and exceptions
- Monitoring system performance during first 72 hours
- Activating communications and escalation protocols
- Documenting lessons learned in real time
Module 11: Post-Implementation Optimisation and Sustained Value - Establishing ERP performance baseline metrics
- Monitoring system uptime, response times, and access
- Tracking business KPIs impacted by ERP: cycle times, error rates
- Running continuous improvement workshops
- Identifying underutilised features and modules
- Scaling ERP to new business units or geographies
- Managing software updates and version upgrades
- Reducing technical support burden over time
- Maximising ROI through extended use cases
- Creating a roadmap for phase two enhancements
Module 12: Advanced ERP Topics and Industry-Specific Considerations - ERP in manufacturing: discrete vs process manufacturing
- ERP for retail and distribution: omnichannel integration
- ERP in healthcare: compliance with HIPAA and patient billing
- ERP for higher education: grants, student records, accreditation
- ERP in government: audit trails and public accountability
- Handling multi-currency, multi-language, and tax regimes
- Managing intercompany transactions and consolidations
- Supporting M&A activity with ERP integration
- ERP for ESG reporting and sustainability tracking
- Future trends: AI-driven forecasting, predictive maintenance in ERP
Module 13: Security, Compliance, and Audit Readiness - Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Defining ERP in the modern enterprise context
- Evolution of ERP from MRP to cloud-native platforms
- Aligning ERP strategy with organisational digital transformation goals
- Understanding core ERP capabilities across finance, supply chain, HR, and manufacturing
- Differentiating between on-premise, hybrid, and cloud ERP models
- Key drivers for ERP modernisation: compliance, scalability, integration
- Assessing organisational readiness for ERP transformation
- Common ERP myths and misconceptions that delay progress
- ROI benchmarks for ERP initiatives across industries
- Building the business case for ERP investment
Module 2: ERP Governance and Stakeholder Alignment - Establishing ERP steering committees and governance structures
- Mapping stakeholder influence and expectations across departments
- Tools for cross-functional engagement and change advocacy
- Creating a shared vision for operational excellence through ERP
- Managing resistance to change in ERP projects
- Developing executive communication plans for ERP initiatives
- Aligning ERP timelines with fiscal and operational cycles
- Defining decision rights and escalation paths
- Role of the ERP programme manager in governance
- Tracking governance effectiveness with KPIs
Module 3: Strategic ERP Selection and Vendor Evaluation - Conducting a comprehensive needs assessment for ERP
- Differentiating between ERP vendors: SAP, Oracle, Microsoft, Infor, Workday, NetSuite
- Functional fit analysis by business process area
- Technical architecture comparison: APIs, microservices, data models
- Evaluating total cost of ownership over 5 years
- Negotiating licensing, support, and professional services agreements
- Reference checking and site visit planning
- Using weighted scoring models for vendor selection
- Assessing vendor roadmap alignment with digital strategy
- Handling dual-track evaluations for legacy migration vs greenfield
Module 4: ERP Process Mapping and Business Process Reengineering - As-is vs To-be process analysis techniques
- Identifying process inefficiencies across procure-to-pay, order-to-cash, record-to-report
- Standardising global processes with local compliance needs
- Designing future-state workflows compatible with ERP logic
- Using BPMN and SIPOC models in ERP redesign
- Change impact assessment on roles and responsibilities
- Process ownership assignment in ERP environments
- Balancing customisation vs standardisation
- Determining process automation opportunities
- Validating process designs with user walkthroughs
Module 5: Data Migration Strategy and Data Governance - Developing a data cleansing and rationalisation plan
- Data mapping from legacy systems to ERP schemas
- Designing data extraction, transformation, and loading (ETL) workflows
- Handling master data: customers, suppliers, materials, BOMs
- Ensuring data quality with validation rules and reconciliation
- Establishing data governance roles and stewardship
- Defining data retention and archival policies
- Managing data privacy and regulatory compliance (GDPR, SOX)
- Conducting dry-run migrations and data cutovers
- Recovery planning for data migration failures
Module 6: ERP Integration Architecture and API Management - Understanding integration patterns: point-to-point, middleware, ESB
- Designing integration roadmaps across CRM, HRIS, WMS, etc
- Selecting integration platforms: Dell Boomi, MuleSoft, Azure Logic Apps
- Best practices for real-time vs batch integrations
- Securing APIs and managing authentication tokens
- Monitoring integration health and performance
- Versioning and change management for APIs
- Handling error logging and exception workflows
- Creating integration documentation standards
- Managing third-party vendor integrations
Module 7: ERP Customisation, Configuration, and Testing - Configuration vs development: minimising technical debt
- Setting up organisational structures: legal entities, cost centres
- Configuring chart of accounts, tax codes, payment terms
- Defining purchasing and inventory rules
- Setting up manufacturing parameters and routings
- Managing user roles, responsibilities, and access controls
- Conducting unit testing for individual modules
- Designing end-to-end integration test scenarios
- Managing user acceptance testing (UAT) cycles
- Tracking and resolving defects in testing phases
Module 8: Change Management and User Adoption - Developing a comprehensive ERP change management plan
- Assessing user readiness across locations and roles
- Creating role-based training materials and job aids
- Running pilot groups and super-user programmes
- Measuring adoption with digital engagement analytics
- Addressing usability concerns and feedback loops
- Communicating milestones and wins across the organisation
- Building ongoing support structures: help desks, knowledge bases
- Managing remote and deskless worker onboarding
- Sustaining adoption post-go-live with reinforcement
Module 9: ERP Implementation Methodologies and Project Management - Comparing waterfall, agile, and hybrid ERP implementations
- Selecting implementation partners and consultants
- Developing realistic project timelines and dependencies
- Managing resource allocation and capacity planning
- Using Gantt charts, RAID logs, and milestone trackers
- Running effective project status meetings
- Managing scope creep and change requests
- Integrating risk management into project planning
- Conducting phase-gate reviews and quality gates
- Balancing speed, quality, and budget constraints
Module 10: ERP Go-Live Planning and Cutover Execution - Developing a detailed cutover plan with minute-level steps
- Coordinating pre-go-live validation checks
- Managing data freeze and parallel run periods
- Planning resource surge teams for go-live week
- Running final system backups and disaster recovery tests
- Executing cutover in defined time windows
- Handling transaction backlogs and exceptions
- Monitoring system performance during first 72 hours
- Activating communications and escalation protocols
- Documenting lessons learned in real time
Module 11: Post-Implementation Optimisation and Sustained Value - Establishing ERP performance baseline metrics
- Monitoring system uptime, response times, and access
- Tracking business KPIs impacted by ERP: cycle times, error rates
- Running continuous improvement workshops
- Identifying underutilised features and modules
- Scaling ERP to new business units or geographies
- Managing software updates and version upgrades
- Reducing technical support burden over time
- Maximising ROI through extended use cases
- Creating a roadmap for phase two enhancements
Module 12: Advanced ERP Topics and Industry-Specific Considerations - ERP in manufacturing: discrete vs process manufacturing
- ERP for retail and distribution: omnichannel integration
- ERP in healthcare: compliance with HIPAA and patient billing
- ERP for higher education: grants, student records, accreditation
- ERP in government: audit trails and public accountability
- Handling multi-currency, multi-language, and tax regimes
- Managing intercompany transactions and consolidations
- Supporting M&A activity with ERP integration
- ERP for ESG reporting and sustainability tracking
- Future trends: AI-driven forecasting, predictive maintenance in ERP
Module 13: Security, Compliance, and Audit Readiness - Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Conducting a comprehensive needs assessment for ERP
- Differentiating between ERP vendors: SAP, Oracle, Microsoft, Infor, Workday, NetSuite
- Functional fit analysis by business process area
- Technical architecture comparison: APIs, microservices, data models
- Evaluating total cost of ownership over 5 years
- Negotiating licensing, support, and professional services agreements
- Reference checking and site visit planning
- Using weighted scoring models for vendor selection
- Assessing vendor roadmap alignment with digital strategy
- Handling dual-track evaluations for legacy migration vs greenfield
Module 4: ERP Process Mapping and Business Process Reengineering - As-is vs To-be process analysis techniques
- Identifying process inefficiencies across procure-to-pay, order-to-cash, record-to-report
- Standardising global processes with local compliance needs
- Designing future-state workflows compatible with ERP logic
- Using BPMN and SIPOC models in ERP redesign
- Change impact assessment on roles and responsibilities
- Process ownership assignment in ERP environments
- Balancing customisation vs standardisation
- Determining process automation opportunities
- Validating process designs with user walkthroughs
Module 5: Data Migration Strategy and Data Governance - Developing a data cleansing and rationalisation plan
- Data mapping from legacy systems to ERP schemas
- Designing data extraction, transformation, and loading (ETL) workflows
- Handling master data: customers, suppliers, materials, BOMs
- Ensuring data quality with validation rules and reconciliation
- Establishing data governance roles and stewardship
- Defining data retention and archival policies
- Managing data privacy and regulatory compliance (GDPR, SOX)
- Conducting dry-run migrations and data cutovers
- Recovery planning for data migration failures
Module 6: ERP Integration Architecture and API Management - Understanding integration patterns: point-to-point, middleware, ESB
- Designing integration roadmaps across CRM, HRIS, WMS, etc
- Selecting integration platforms: Dell Boomi, MuleSoft, Azure Logic Apps
- Best practices for real-time vs batch integrations
- Securing APIs and managing authentication tokens
- Monitoring integration health and performance
- Versioning and change management for APIs
- Handling error logging and exception workflows
- Creating integration documentation standards
- Managing third-party vendor integrations
Module 7: ERP Customisation, Configuration, and Testing - Configuration vs development: minimising technical debt
- Setting up organisational structures: legal entities, cost centres
- Configuring chart of accounts, tax codes, payment terms
- Defining purchasing and inventory rules
- Setting up manufacturing parameters and routings
- Managing user roles, responsibilities, and access controls
- Conducting unit testing for individual modules
- Designing end-to-end integration test scenarios
- Managing user acceptance testing (UAT) cycles
- Tracking and resolving defects in testing phases
Module 8: Change Management and User Adoption - Developing a comprehensive ERP change management plan
- Assessing user readiness across locations and roles
- Creating role-based training materials and job aids
- Running pilot groups and super-user programmes
- Measuring adoption with digital engagement analytics
- Addressing usability concerns and feedback loops
- Communicating milestones and wins across the organisation
- Building ongoing support structures: help desks, knowledge bases
- Managing remote and deskless worker onboarding
- Sustaining adoption post-go-live with reinforcement
Module 9: ERP Implementation Methodologies and Project Management - Comparing waterfall, agile, and hybrid ERP implementations
- Selecting implementation partners and consultants
- Developing realistic project timelines and dependencies
- Managing resource allocation and capacity planning
- Using Gantt charts, RAID logs, and milestone trackers
- Running effective project status meetings
- Managing scope creep and change requests
- Integrating risk management into project planning
- Conducting phase-gate reviews and quality gates
- Balancing speed, quality, and budget constraints
Module 10: ERP Go-Live Planning and Cutover Execution - Developing a detailed cutover plan with minute-level steps
- Coordinating pre-go-live validation checks
- Managing data freeze and parallel run periods
- Planning resource surge teams for go-live week
- Running final system backups and disaster recovery tests
- Executing cutover in defined time windows
- Handling transaction backlogs and exceptions
- Monitoring system performance during first 72 hours
- Activating communications and escalation protocols
- Documenting lessons learned in real time
Module 11: Post-Implementation Optimisation and Sustained Value - Establishing ERP performance baseline metrics
- Monitoring system uptime, response times, and access
- Tracking business KPIs impacted by ERP: cycle times, error rates
- Running continuous improvement workshops
- Identifying underutilised features and modules
- Scaling ERP to new business units or geographies
- Managing software updates and version upgrades
- Reducing technical support burden over time
- Maximising ROI through extended use cases
- Creating a roadmap for phase two enhancements
Module 12: Advanced ERP Topics and Industry-Specific Considerations - ERP in manufacturing: discrete vs process manufacturing
- ERP for retail and distribution: omnichannel integration
- ERP in healthcare: compliance with HIPAA and patient billing
- ERP for higher education: grants, student records, accreditation
- ERP in government: audit trails and public accountability
- Handling multi-currency, multi-language, and tax regimes
- Managing intercompany transactions and consolidations
- Supporting M&A activity with ERP integration
- ERP for ESG reporting and sustainability tracking
- Future trends: AI-driven forecasting, predictive maintenance in ERP
Module 13: Security, Compliance, and Audit Readiness - Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Developing a data cleansing and rationalisation plan
- Data mapping from legacy systems to ERP schemas
- Designing data extraction, transformation, and loading (ETL) workflows
- Handling master data: customers, suppliers, materials, BOMs
- Ensuring data quality with validation rules and reconciliation
- Establishing data governance roles and stewardship
- Defining data retention and archival policies
- Managing data privacy and regulatory compliance (GDPR, SOX)
- Conducting dry-run migrations and data cutovers
- Recovery planning for data migration failures
Module 6: ERP Integration Architecture and API Management - Understanding integration patterns: point-to-point, middleware, ESB
- Designing integration roadmaps across CRM, HRIS, WMS, etc
- Selecting integration platforms: Dell Boomi, MuleSoft, Azure Logic Apps
- Best practices for real-time vs batch integrations
- Securing APIs and managing authentication tokens
- Monitoring integration health and performance
- Versioning and change management for APIs
- Handling error logging and exception workflows
- Creating integration documentation standards
- Managing third-party vendor integrations
Module 7: ERP Customisation, Configuration, and Testing - Configuration vs development: minimising technical debt
- Setting up organisational structures: legal entities, cost centres
- Configuring chart of accounts, tax codes, payment terms
- Defining purchasing and inventory rules
- Setting up manufacturing parameters and routings
- Managing user roles, responsibilities, and access controls
- Conducting unit testing for individual modules
- Designing end-to-end integration test scenarios
- Managing user acceptance testing (UAT) cycles
- Tracking and resolving defects in testing phases
Module 8: Change Management and User Adoption - Developing a comprehensive ERP change management plan
- Assessing user readiness across locations and roles
- Creating role-based training materials and job aids
- Running pilot groups and super-user programmes
- Measuring adoption with digital engagement analytics
- Addressing usability concerns and feedback loops
- Communicating milestones and wins across the organisation
- Building ongoing support structures: help desks, knowledge bases
- Managing remote and deskless worker onboarding
- Sustaining adoption post-go-live with reinforcement
Module 9: ERP Implementation Methodologies and Project Management - Comparing waterfall, agile, and hybrid ERP implementations
- Selecting implementation partners and consultants
- Developing realistic project timelines and dependencies
- Managing resource allocation and capacity planning
- Using Gantt charts, RAID logs, and milestone trackers
- Running effective project status meetings
- Managing scope creep and change requests
- Integrating risk management into project planning
- Conducting phase-gate reviews and quality gates
- Balancing speed, quality, and budget constraints
Module 10: ERP Go-Live Planning and Cutover Execution - Developing a detailed cutover plan with minute-level steps
- Coordinating pre-go-live validation checks
- Managing data freeze and parallel run periods
- Planning resource surge teams for go-live week
- Running final system backups and disaster recovery tests
- Executing cutover in defined time windows
- Handling transaction backlogs and exceptions
- Monitoring system performance during first 72 hours
- Activating communications and escalation protocols
- Documenting lessons learned in real time
Module 11: Post-Implementation Optimisation and Sustained Value - Establishing ERP performance baseline metrics
- Monitoring system uptime, response times, and access
- Tracking business KPIs impacted by ERP: cycle times, error rates
- Running continuous improvement workshops
- Identifying underutilised features and modules
- Scaling ERP to new business units or geographies
- Managing software updates and version upgrades
- Reducing technical support burden over time
- Maximising ROI through extended use cases
- Creating a roadmap for phase two enhancements
Module 12: Advanced ERP Topics and Industry-Specific Considerations - ERP in manufacturing: discrete vs process manufacturing
- ERP for retail and distribution: omnichannel integration
- ERP in healthcare: compliance with HIPAA and patient billing
- ERP for higher education: grants, student records, accreditation
- ERP in government: audit trails and public accountability
- Handling multi-currency, multi-language, and tax regimes
- Managing intercompany transactions and consolidations
- Supporting M&A activity with ERP integration
- ERP for ESG reporting and sustainability tracking
- Future trends: AI-driven forecasting, predictive maintenance in ERP
Module 13: Security, Compliance, and Audit Readiness - Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Configuration vs development: minimising technical debt
- Setting up organisational structures: legal entities, cost centres
- Configuring chart of accounts, tax codes, payment terms
- Defining purchasing and inventory rules
- Setting up manufacturing parameters and routings
- Managing user roles, responsibilities, and access controls
- Conducting unit testing for individual modules
- Designing end-to-end integration test scenarios
- Managing user acceptance testing (UAT) cycles
- Tracking and resolving defects in testing phases
Module 8: Change Management and User Adoption - Developing a comprehensive ERP change management plan
- Assessing user readiness across locations and roles
- Creating role-based training materials and job aids
- Running pilot groups and super-user programmes
- Measuring adoption with digital engagement analytics
- Addressing usability concerns and feedback loops
- Communicating milestones and wins across the organisation
- Building ongoing support structures: help desks, knowledge bases
- Managing remote and deskless worker onboarding
- Sustaining adoption post-go-live with reinforcement
Module 9: ERP Implementation Methodologies and Project Management - Comparing waterfall, agile, and hybrid ERP implementations
- Selecting implementation partners and consultants
- Developing realistic project timelines and dependencies
- Managing resource allocation and capacity planning
- Using Gantt charts, RAID logs, and milestone trackers
- Running effective project status meetings
- Managing scope creep and change requests
- Integrating risk management into project planning
- Conducting phase-gate reviews and quality gates
- Balancing speed, quality, and budget constraints
Module 10: ERP Go-Live Planning and Cutover Execution - Developing a detailed cutover plan with minute-level steps
- Coordinating pre-go-live validation checks
- Managing data freeze and parallel run periods
- Planning resource surge teams for go-live week
- Running final system backups and disaster recovery tests
- Executing cutover in defined time windows
- Handling transaction backlogs and exceptions
- Monitoring system performance during first 72 hours
- Activating communications and escalation protocols
- Documenting lessons learned in real time
Module 11: Post-Implementation Optimisation and Sustained Value - Establishing ERP performance baseline metrics
- Monitoring system uptime, response times, and access
- Tracking business KPIs impacted by ERP: cycle times, error rates
- Running continuous improvement workshops
- Identifying underutilised features and modules
- Scaling ERP to new business units or geographies
- Managing software updates and version upgrades
- Reducing technical support burden over time
- Maximising ROI through extended use cases
- Creating a roadmap for phase two enhancements
Module 12: Advanced ERP Topics and Industry-Specific Considerations - ERP in manufacturing: discrete vs process manufacturing
- ERP for retail and distribution: omnichannel integration
- ERP in healthcare: compliance with HIPAA and patient billing
- ERP for higher education: grants, student records, accreditation
- ERP in government: audit trails and public accountability
- Handling multi-currency, multi-language, and tax regimes
- Managing intercompany transactions and consolidations
- Supporting M&A activity with ERP integration
- ERP for ESG reporting and sustainability tracking
- Future trends: AI-driven forecasting, predictive maintenance in ERP
Module 13: Security, Compliance, and Audit Readiness - Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Comparing waterfall, agile, and hybrid ERP implementations
- Selecting implementation partners and consultants
- Developing realistic project timelines and dependencies
- Managing resource allocation and capacity planning
- Using Gantt charts, RAID logs, and milestone trackers
- Running effective project status meetings
- Managing scope creep and change requests
- Integrating risk management into project planning
- Conducting phase-gate reviews and quality gates
- Balancing speed, quality, and budget constraints
Module 10: ERP Go-Live Planning and Cutover Execution - Developing a detailed cutover plan with minute-level steps
- Coordinating pre-go-live validation checks
- Managing data freeze and parallel run periods
- Planning resource surge teams for go-live week
- Running final system backups and disaster recovery tests
- Executing cutover in defined time windows
- Handling transaction backlogs and exceptions
- Monitoring system performance during first 72 hours
- Activating communications and escalation protocols
- Documenting lessons learned in real time
Module 11: Post-Implementation Optimisation and Sustained Value - Establishing ERP performance baseline metrics
- Monitoring system uptime, response times, and access
- Tracking business KPIs impacted by ERP: cycle times, error rates
- Running continuous improvement workshops
- Identifying underutilised features and modules
- Scaling ERP to new business units or geographies
- Managing software updates and version upgrades
- Reducing technical support burden over time
- Maximising ROI through extended use cases
- Creating a roadmap for phase two enhancements
Module 12: Advanced ERP Topics and Industry-Specific Considerations - ERP in manufacturing: discrete vs process manufacturing
- ERP for retail and distribution: omnichannel integration
- ERP in healthcare: compliance with HIPAA and patient billing
- ERP for higher education: grants, student records, accreditation
- ERP in government: audit trails and public accountability
- Handling multi-currency, multi-language, and tax regimes
- Managing intercompany transactions and consolidations
- Supporting M&A activity with ERP integration
- ERP for ESG reporting and sustainability tracking
- Future trends: AI-driven forecasting, predictive maintenance in ERP
Module 13: Security, Compliance, and Audit Readiness - Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Establishing ERP performance baseline metrics
- Monitoring system uptime, response times, and access
- Tracking business KPIs impacted by ERP: cycle times, error rates
- Running continuous improvement workshops
- Identifying underutilised features and modules
- Scaling ERP to new business units or geographies
- Managing software updates and version upgrades
- Reducing technical support burden over time
- Maximising ROI through extended use cases
- Creating a roadmap for phase two enhancements
Module 12: Advanced ERP Topics and Industry-Specific Considerations - ERP in manufacturing: discrete vs process manufacturing
- ERP for retail and distribution: omnichannel integration
- ERP in healthcare: compliance with HIPAA and patient billing
- ERP for higher education: grants, student records, accreditation
- ERP in government: audit trails and public accountability
- Handling multi-currency, multi-language, and tax regimes
- Managing intercompany transactions and consolidations
- Supporting M&A activity with ERP integration
- ERP for ESG reporting and sustainability tracking
- Future trends: AI-driven forecasting, predictive maintenance in ERP
Module 13: Security, Compliance, and Audit Readiness - Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Designing role-based access controls (RBAC) in ERP
- Segregation of duties (SoD) analysis and conflict resolution
- Implementing two-factor authentication and SSO
- Encrypting sensitive data at rest and in transit
- Audit trail configuration and review processes
- Meeting SOX, GDPR, HIPAA, and ISO compliance requirements
- Conducting internal ERP control assessments
- Preparing for external financial and IT audits
- Managing user deactivation and offboarding
- Responding to security incidents and breaches
Module 14: Analytics, Reporting, and Decision Support - Designing executive dashboards in ERP systems
- Building real-time operational reports
- Creating drill-down capabilities for detailed analysis
- Connecting ERP data to Power BI, Tableau, or Qlik
- Automating report distribution and scheduling
- Using predictive analytics within ERP platforms
- Monitoring operational KPIs with threshold alerts
- Developing custom scorecards for departmental performance
- Leveraging embedded AI for anomaly detection
- Ensuring data accuracy and source transparency in reporting
Module 15: ERP Cloud Management and Operational Excellence - Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability
Module 16: Certification, Career Advancement, and Next Steps - Preparing for the final assessment and Certificate of Completion
- Submitting a real-world ERP project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding the credential to LinkedIn, resumes, and professional profiles
- Leveraging certification in salary negotiations and promotions
- Building a portfolio of ERP artefacts: blueprints, plans, dashboards
- Accessing exclusive alumni resources and networking forums
- Staying updated with future ERP advancements and modules
- Exploring advanced certifications and specialisations
- Transitioning into ERP leadership roles: Programme Director, CIO, Transformation Lead
- Managing cloud ERP service level agreements (SLAs)
- Monitoring subscription usage and cost optimisation
- Handling cloud provider updates and maintenance windows
- Designing disaster recovery and business continuity plans
- Scaling cloud ERP resources during peak loads
- Managing hybrid environments with on-premise legacy systems
- Ensuring network performance for cloud ERP access
- Conducting regular cloud security assessments
- Optimising cloud licensing models (per user, per module)
- Planning exit strategies and data portability