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Mastering HR Shared Service Center Implementation and Operations

Mastering HR Shared Service Center Implementation and Operations

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering HR Shared Service Center Implementation and Operations



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to successfully implement and operate a shared service center. Participants will gain a deep understanding of the key concepts, best practices, and strategies for delivering high-quality HR services in a shared service environment.

Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate of Completion issued by The Art of Service
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to HR Shared Service Centers

  • Defining HR shared service centers
  • Benefits and advantages of HR shared service centers
  • Key components of an HR shared service center
  • Implementation strategies and best practices

Module 2: HR Shared Service Center Design and Structure

  • Designing an HR shared service center
  • Defining roles and responsibilities
  • Creating a service catalog and service level agreements
  • Establishing key performance indicators (KPIs)

Module 3: HR Shared Service Center Operations

  • Managing day-to-day operations
  • Delivering HR services in a shared service environment
  • Managing employee data and HR systems
  • Maintaining compliance and regulatory requirements

Module 4: HR Shared Service Center Technology and Tools

  • Overview of HR technology and tools
  • Selecting and implementing HR systems
  • Configuring and customizing HR systems
  • Integrating HR systems with other business systems

Module 5: HR Shared Service Center Metrics and Reporting

  • Defining and tracking key performance indicators (KPIs)
  • Creating and managing dashboards and reports
  • Analyzing and interpreting HR data
  • Making data-driven decisions

Module 6: HR Shared Service Center Continuous Improvement

  • Identifying areas for improvement
  • Developing and implementing process improvements
  • Managing change and communicating with stakeholders
  • Evaluating and measuring the effectiveness of improvements

Module 7: HR Shared Service Center Employee Engagement and Communication

  • Strategies for engaging employees in the shared service center
  • Communicating effectively with employees and stakeholders
  • Building a positive and productive work environment
  • Managing employee relations and conflict resolution

Module 8: HR Shared Service Center Governance and Compliance

  • Defining governance and compliance requirements
  • Establishing policies and procedures
  • Managing risk and ensuring compliance
  • Maintaining regulatory requirements and industry standards

Module 9: HR Shared Service Center Change Management

  • Understanding the impact of change on the shared service center
  • Developing and implementing change management strategies
  • Communicating change to employees and stakeholders
  • Managing resistance to change

Module 10: HR Shared Service Center Project Management

  • Defining project scope and objectives
  • Developing and managing project plans
  • Coordinating and controlling project activities
  • Closing and evaluating project outcomes


Certificate of Completion

Upon completion of this course, participants will receive a certificate issued by The Art of Service.

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