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Mastering HR Shared Service Center Operations; A Step-by-Step Guide to Maximizing Efficiency and Compliance

Mastering HR Shared Service Center Operations; A Step-by-Step Guide to Maximizing Efficiency and Compliance

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Mastering HR Shared Service Center Operations: A Step-by-Step Guide to Maximizing Efficiency and Compliance



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to optimize HR Shared Service Center (SSC) operations, ensuring maximum efficiency and compliance. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and Engaging: Learn through real-world examples, case studies, and interactive exercises.
  • Comprehensive and Personalized: Covering all aspects of HR SSC operations, tailored to your needs and goals.
  • Up-to-date and Practical: Stay current with the latest trends, best practices, and regulatory requirements.
  • Real-world Applications: Apply your knowledge and skills to real-world scenarios and projects.
  • High-quality Content: Developed by expert instructors with extensive experience in HR SSC operations.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access course materials anytime, anywhere, on any device.
  • User-friendly and Mobile-accessible: Easy to navigate and accessible on all devices.
  • Community-driven: Connect with peers and instructors through online forums and discussions.
  • Actionable Insights: Gain practical knowledge and skills to improve HR SSC operations.
  • Hands-on Projects: Apply your knowledge and skills to real-world projects and scenarios.
  • Bite-sized Lessons: Learn in manageable chunks, at your own pace.
  • Lifetime Access: Access course materials forever, with no expiration date.
  • Gamification and Progress Tracking: Track your progress, earn badges, and stay motivated.


Course Outline

Module 1: Introduction to HR Shared Service Center Operations

  • Defining HR Shared Service Center (SSC) operations
  • Benefits and challenges of HR SSC operations
  • Key components of HR SSC operations
  • Best practices for implementing HR SSC operations

Module 2: HR SSC Service Delivery Models

  • Overview of HR SSC service delivery models
  • Traditional HR SSC model
  • Hybrid HR SSC model
  • Cloud-based HR SSC model
  • Best practices for selecting an HR SSC service delivery model

Module 3: HR SSC Process Optimization

  • Identifying areas for process improvement
  • Streamlining HR processes
  • Implementing lean principles in HR SSC operations
  • Measuring and monitoring HR SSC process performance

Module 4: HR SSC Technology and Tools

  • Overview of HR SSC technology and tools
  • HR SSC software selection criteria
  • Implementing HR SSC software
  • Best practices for using HR SSC technology and tools

Module 5: HR SSC Metrics and Analytics

  • Defining HR SSC metrics and analytics
  • Measuring HR SSC performance
  • Using data to drive HR SSC decision-making
  • Best practices for HR SSC metrics and analytics

Module 6: HR SSC Governance and Compliance

  • Overview of HR SSC governance and compliance
  • HR SSC regulatory requirements
  • Implementing HR SSC governance and compliance frameworks
  • Best practices for HR SSC governance and compliance

Module 7: HR SSC Talent Management

  • Defining HR SSC talent management
  • Attracting and retaining HR SSC talent
  • Developing HR SSC skills and competencies
  • Best practices for HR SSC talent management

Module 8: HR SSC Change Management

  • Defining HR SSC change management
  • Implementing HR SSC change management frameworks
  • Communicating HR SSC change
  • Best practices for HR SSC change management

Module 9: HR SSC Continuous Improvement

  • Defining HR SSC continuous improvement
  • Implementing HR SSC continuous improvement frameworks
  • Measuring and monitoring HR SSC continuous improvement
  • Best practices for HR SSC continuous improvement

Module 10: HR SSC Certification and Accreditation

  • Overview of HR SSC certification and accreditation
  • HR SSC certification and accreditation frameworks
  • Preparing for HR SSC certification and accreditation
  • Maintaining HR SSC certification and accreditation


Certificate of Completion

Upon completing all course modules, participants will receive a Certificate of Completion, issued by The Art of Service.

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