Mastering HR Shared Service Centre Tools and Implementation
Course Overview This comprehensive course is designed to equip HR professionals with the knowledge and skills needed to master HR Shared Service Centre (SSC) tools and implementation. Participants will learn the fundamentals of HR SSC, its benefits, and how to design and implement an effective HR SSC model. The course covers a wide range of topics, including HR SSC tools, process re-engineering, and change management.
Course Objectives - Understand the concept of HR SSC and its benefits
- Learn how to design and implement an effective HR SSC model
- Master HR SSC tools and technologies
- Develop skills in process re-engineering and change management
- Improve HR service delivery and employee experience
Course Outline Module 1: Introduction to HR SSC
- Definition and concept of HR SSC
- Benefits of HR SSC
- HR SSC models and frameworks
- Case studies of successful HR SSC implementations
Module 2: HR SSC Design and Implementation
- Designing an effective HR SSC model
- Defining HR SSC scope and services
- Developing an HR SSC business case
- Implementing HR SSC: project planning and management
Module 3: HR SSC Tools and Technologies
- Overview of HR SSC tools and technologies
- HR SSC software selection and implementation
- Configuring and customizing HR SSC software
- Integrating HR SSC software with other HR systems
Module 4: Process Re-engineering and Change Management
- Understanding process re-engineering in HR SSC
- Identifying opportunities for process improvement
- Designing and implementing new HR processes
- Change management strategies for HR SSC implementation
Module 5: HR SSC Service Delivery and Employee Experience
- Designing HR SSC service delivery models
- Developing HR SSC service level agreements (SLAs)
- Measuring HR SSC performance and quality
- Improving employee experience through HR SSC
Module 6: HR SSC Metrics and Analytics
- Defining HR SSC metrics and key performance indicators (KPIs)
- Collecting and analyzing HR SSC data
- Using HR SSC metrics and analytics to inform decision-making
- Creating HR SSC dashboards and reports
Module 7: HR SSC Governance and Compliance
- Understanding HR SSC governance and compliance
- Developing HR SSC policies and procedures
- Ensuring HR SSC compliance with regulatory requirements
- Auditing and monitoring HR SSC activities
Module 8: HR SSC Talent Management and Development
- Understanding HR SSC talent management and development
- Developing HR SSC competency frameworks
- Designing HR SSC training and development programs
- Managing HR SSC talent and succession planning
Course Features - Interactive and engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep participants engaged and motivated.
- Comprehensive and personalized: The course covers a wide range of topics and provides personalized feedback and support to participants.
- Up-to-date and practical: The course is updated regularly to reflect the latest trends and best practices in HR SSC, and provides practical examples and case studies to illustrate key concepts.
- Real-world applications: The course provides opportunities for participants to apply their knowledge and skills in real-world scenarios, through hands-on projects and activities.
- High-quality content: The course content is developed by expert instructors with extensive experience in HR SSC, and is designed to meet the needs of HR professionals at all levels.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: The course is designed to be flexible and accessible, with participants able to learn at their own pace and on their own schedule.
- User-friendly: The course is delivered through a user-friendly online platform, with easy-to-use navigation and clear instructions.
- Mobile-accessible: The course is accessible on mobile devices, allowing participants to learn on-the-go.
- Community-driven: The course includes a community forum where participants can connect with each other, ask questions, and share experiences.
- Actionable insights: The course provides actionable insights and recommendations that participants can apply in their own organizations.
- Hands-on projects: The course includes hands-on projects and activities that allow participants to apply their knowledge and skills in real-world scenarios.
- Bite-sized lessons: The course is delivered in bite-sized lessons, making it easy for participants to learn and retain information.
- Lifetime access: Participants have lifetime access to the course materials and community forum.
- Gamification: The course includes gamification elements, such as badges and leaderboards, to make learning fun and engaging.
- Progress tracking: The course includes progress tracking features, allowing participants to track their progress and stay motivated.
,
- Understand the concept of HR SSC and its benefits
- Learn how to design and implement an effective HR SSC model
- Master HR SSC tools and technologies
- Develop skills in process re-engineering and change management
- Improve HR service delivery and employee experience
Course Outline Module 1: Introduction to HR SSC
- Definition and concept of HR SSC
- Benefits of HR SSC
- HR SSC models and frameworks
- Case studies of successful HR SSC implementations
Module 2: HR SSC Design and Implementation
- Designing an effective HR SSC model
- Defining HR SSC scope and services
- Developing an HR SSC business case
- Implementing HR SSC: project planning and management
Module 3: HR SSC Tools and Technologies
- Overview of HR SSC tools and technologies
- HR SSC software selection and implementation
- Configuring and customizing HR SSC software
- Integrating HR SSC software with other HR systems
Module 4: Process Re-engineering and Change Management
- Understanding process re-engineering in HR SSC
- Identifying opportunities for process improvement
- Designing and implementing new HR processes
- Change management strategies for HR SSC implementation
Module 5: HR SSC Service Delivery and Employee Experience
- Designing HR SSC service delivery models
- Developing HR SSC service level agreements (SLAs)
- Measuring HR SSC performance and quality
- Improving employee experience through HR SSC
Module 6: HR SSC Metrics and Analytics
- Defining HR SSC metrics and key performance indicators (KPIs)
- Collecting and analyzing HR SSC data
- Using HR SSC metrics and analytics to inform decision-making
- Creating HR SSC dashboards and reports
Module 7: HR SSC Governance and Compliance
- Understanding HR SSC governance and compliance
- Developing HR SSC policies and procedures
- Ensuring HR SSC compliance with regulatory requirements
- Auditing and monitoring HR SSC activities
Module 8: HR SSC Talent Management and Development
- Understanding HR SSC talent management and development
- Developing HR SSC competency frameworks
- Designing HR SSC training and development programs
- Managing HR SSC talent and succession planning
Course Features - Interactive and engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep participants engaged and motivated.
- Comprehensive and personalized: The course covers a wide range of topics and provides personalized feedback and support to participants.
- Up-to-date and practical: The course is updated regularly to reflect the latest trends and best practices in HR SSC, and provides practical examples and case studies to illustrate key concepts.
- Real-world applications: The course provides opportunities for participants to apply their knowledge and skills in real-world scenarios, through hands-on projects and activities.
- High-quality content: The course content is developed by expert instructors with extensive experience in HR SSC, and is designed to meet the needs of HR professionals at all levels.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: The course is designed to be flexible and accessible, with participants able to learn at their own pace and on their own schedule.
- User-friendly: The course is delivered through a user-friendly online platform, with easy-to-use navigation and clear instructions.
- Mobile-accessible: The course is accessible on mobile devices, allowing participants to learn on-the-go.
- Community-driven: The course includes a community forum where participants can connect with each other, ask questions, and share experiences.
- Actionable insights: The course provides actionable insights and recommendations that participants can apply in their own organizations.
- Hands-on projects: The course includes hands-on projects and activities that allow participants to apply their knowledge and skills in real-world scenarios.
- Bite-sized lessons: The course is delivered in bite-sized lessons, making it easy for participants to learn and retain information.
- Lifetime access: Participants have lifetime access to the course materials and community forum.
- Gamification: The course includes gamification elements, such as badges and leaderboards, to make learning fun and engaging.
- Progress tracking: The course includes progress tracking features, allowing participants to track their progress and stay motivated.
,
- Interactive and engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep participants engaged and motivated.
- Comprehensive and personalized: The course covers a wide range of topics and provides personalized feedback and support to participants.
- Up-to-date and practical: The course is updated regularly to reflect the latest trends and best practices in HR SSC, and provides practical examples and case studies to illustrate key concepts.
- Real-world applications: The course provides opportunities for participants to apply their knowledge and skills in real-world scenarios, through hands-on projects and activities.
- High-quality content: The course content is developed by expert instructors with extensive experience in HR SSC, and is designed to meet the needs of HR professionals at all levels.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: The course is designed to be flexible and accessible, with participants able to learn at their own pace and on their own schedule.
- User-friendly: The course is delivered through a user-friendly online platform, with easy-to-use navigation and clear instructions.
- Mobile-accessible: The course is accessible on mobile devices, allowing participants to learn on-the-go.
- Community-driven: The course includes a community forum where participants can connect with each other, ask questions, and share experiences.
- Actionable insights: The course provides actionable insights and recommendations that participants can apply in their own organizations.
- Hands-on projects: The course includes hands-on projects and activities that allow participants to apply their knowledge and skills in real-world scenarios.
- Bite-sized lessons: The course is delivered in bite-sized lessons, making it easy for participants to learn and retain information.
- Lifetime access: Participants have lifetime access to the course materials and community forum.
- Gamification: The course includes gamification elements, such as badges and leaderboards, to make learning fun and engaging.
- Progress tracking: The course includes progress tracking features, allowing participants to track their progress and stay motivated.