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Mastering HR Shared Services Center; Tools and Implementation Strategies

Mastering HR Shared Services Center; Tools and Implementation Strategies

$199.00
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Mastering HR Shared Services Center: Tools and Implementation Strategies



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge, skills, and tools needed to successfully implement and manage an HR Shared Services Center (HRSSC). Participants will learn the fundamentals of HRSSC, its benefits, and how to create a business case for implementation. The course will also cover the key tools and strategies required for successful implementation, including process mapping, service level agreements, and metrics for measuring success.



Course Objectives

  • Understand the concept of HR Shared Services Center and its benefits
  • Learn how to create a business case for implementing an HRSSC
  • Understand the key tools and strategies required for successful implementation
  • Learn how to map HR processes and create service level agreements
  • Understand how to measure the success of an HRSSC using key metrics
  • Develop a plan for implementing an HRSSC in your organization


Course Outline

Module 1: Introduction to HR Shared Services Center

  • Defining HR Shared Services Center
  • Benefits of HRSSC
  • History and evolution of HRSSC
  • Key components of an HRSSC

Module 2: Creating a Business Case for HRSSC

  • Understanding the business case for HRSSC
  • Identifying the benefits of HRSSC
  • Calculating the return on investment (ROI) for HRSSC
  • Developing a business case for HRSSC

Module 3: Process Mapping and Service Level Agreements

  • Understanding process mapping
  • Creating process maps for HR processes
  • Developing service level agreements (SLAs)
  • Implementing SLAs in an HRSSC

Module 4: HRSSC Tools and Technology

  • Overview of HRSSC tools and technology
  • HR case management systems
  • HR portal and self-service technology
  • Telephony and contact center technology

Module 5: Metrics and Measurement

  • Understanding metrics and measurement in HRSSC
  • Defining key performance indicators (KPIs)
  • Measuring service quality and customer satisfaction
  • Using metrics to drive continuous improvement

Module 6: Implementation Strategies

  • Developing an implementation plan for HRSSC
  • Understanding the role of change management in HRSSC implementation
  • Communicating the benefits of HRSSC to stakeholders
  • Managing resistance to change

Module 7: Governance and Compliance

  • Understanding governance and compliance in HRSSC
  • Developing policies and procedures for HRSSC
  • Ensuring data security and confidentiality
  • Managing risk and compliance in HRSSC

Module 8: Employee Engagement and Communication

  • Understanding the importance of employee engagement and communication in HRSSC
  • Developing a communication plan for HRSSC
  • Engaging employees in the HRSSC implementation process
  • Measuring employee satisfaction and engagement

Module 9: Continuous Improvement and Quality Management

  • Understanding the importance of continuous improvement and quality management in HRSSC
  • Developing a continuous improvement plan for HRSSC
  • Implementing quality management processes in HRSSC
  • Measuring the effectiveness of continuous improvement and quality management initiatives

Module 10: Certification and Implementation Plan Development

  • Developing a comprehensive implementation plan for HRSSC
  • Preparing for certification
  • Finalizing the implementation plan and preparing for launch


Certificate of Completion

Upon completion of the course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven and interactive discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking
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