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Mastering ISO 20700; A Step-by-Step Guide to Effective Management Consulting

Mastering ISO 20700; A Step-by-Step Guide to Effective Management Consulting

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Mastering ISO 20700: A Step-by-Step Guide to Effective Management Consulting



Course Overview

This comprehensive course is designed to equip management consultants with the knowledge, skills, and best practices necessary to deliver high-quality services that meet the requirements of ISO 20700. Through a combination of interactive lessons, real-world examples, and hands-on projects, participants will gain a deep understanding of the standard and its application in real-world scenarios.



Course Objectives

  • Understand the principles and requirements of ISO 20700
  • Develop the skills and knowledge necessary to deliver high-quality management consulting services
  • Apply the standard in real-world scenarios
  • Improve the quality and effectiveness of management consulting services
  • Enhance client satisfaction and loyalty


Course Outline

Module 1: Introduction to ISO 20700

  • Overview of ISO 20700
  • History and development of the standard
  • Key principles and requirements
  • Benefits of implementing ISO 20700

Module 2: Understanding the Client's Needs

  • Defining the client's objectives and requirements
  • Conducting a gap analysis
  • Developing a client-centric approach
  • Establishing a collaborative relationship with the client

Module 3: Developing a Management Consulting Plan

  • Defining the scope and objectives of the project
  • Conducting a stakeholder analysis
  • Developing a project plan and timeline
  • Establishing a budget and resource allocation plan

Module 4: Implementing the Management Consulting Plan

  • Conducting data collection and analysis
  • Developing and implementing solutions
  • Establishing a monitoring and evaluation plan
  • Identifying and mitigating risks

Module 5: Evaluating and Improving the Management Consulting Service

  • Conducting a self-assessment of the management consulting service
  • Gathering feedback from clients and stakeholders
  • Identifying areas for improvement
  • Developing and implementing a continuous improvement plan

Module 6: Establishing a Quality Management System

  • Defining the quality policy and objectives
  • Establishing a quality management system
  • Developing procedures and processes
  • Conducting audits and reviews

Module 7: Managing Risks and Opportunities

  • Identifying and assessing risks and opportunities
  • Developing a risk management plan
  • Establishing a process for managing opportunities
  • Monitoring and reviewing risks and opportunities

Module 8: Maintaining Competence and Awareness

  • Defining the competence and awareness requirements
  • Establishing a training and development plan
  • Conducting awareness training
  • Maintaining records of competence and awareness

Module 9: Establishing a Documented Information System

  • Defining the documented information requirements
  • Establishing a documented information system
  • Developing procedures for creating, updating, and controlling documented information
  • Maintaining records of documented information

Module 10: Preparing for a Certification Audit

  • Understanding the certification process
  • Preparing for a certification audit
  • Conducting a self-assessment
  • Addressing audit findings and implementing corrective actions


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging lessons
  • Comprehensive and up-to-date content
  • Personalized learning experience
  • Real-world applications and examples
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning schedule
  • User-friendly and mobile-accessible platform
  • Community-driven and interactive discussion forum
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Format

This course is delivered online and consists of 10 modules, each with multiple lessons and activities. The course is self-paced, allowing participants to complete the modules at their own convenience.

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