Mastering ISO 20700: The Complete Guide to Sustainable Service Management
You’re under pressure. Stakeholders demand sustainability, investors ask for proof of ethical governance, and clients expect services that don’t cost the Earth-literally. But without a structured framework, your efforts feel scattered, reactive, and hard to measure. Compliance isn’t enough. Greenwashing accusations are rising. And if you can’t demonstrate real, auditable, internationally recognised standards in service delivery, your organisation risks reputational damage, missed contracts, and falling behind competitors who’ve already taken the leap. But what if you could speak the language of sustainable service management with authority? What if you had a complete, step-by-step system to align your operations with ISO 20700-a standard fast becoming the benchmark for responsible service provision worldwide? Mastering ISO 20700: The Complete Guide to Sustainable Service Management is your blueprint to transform uncertainty into confidence. This course doesn’t just explain the standard, it shows you how to operationalise it-within 30 days, you’ll be able to design, implement, and audit a fully compliant sustainable service management system, complete with stakeholder engagement plans, impact metrics, and a board-ready sustainability framework. One recent learner, Fatima N., Sustainability Director at a multinational logistics firm, used this course to lead a company-wide ISO 20700 alignment initiative. Within six weeks, her team secured two new ESG-focused clients, reduced operating waste by 38%, and presented a certification roadmap approved at the C-suite level. This isn’t theoretical. It’s the exact methodology used by leading organisations to future-proof operations, win tenders, and build trust through transparency. Here’s how this course is structured to help you get there.Course Format & Delivery Details Designed for professionals who lead, advise, or govern service delivery operations-including Sustainability Managers, Service Directors, ESG Consultants, Operations Leads, and Compliance Officers-this course delivers elite, practitioner-grade knowledge in a flexible, accessible format. Fully Self-Paced, On-Demand Access
This is not a live program with rigid schedules. You gain immediate access to the full course content upon enrollment. Learn at your own pace, on your own time. Whether you complete it in 10 days or spread it across three months, the structure adapts to your real-world workload. Lifetime Access, Zero Expiry
Once enrolled, you own lifetime access to the complete course materials. Not only do you receive all current content, but you’ll also get every future update-new frameworks, revised templates, emerging case studies-at no additional cost. As ISO 20700 evolves, so does your expertise. Optimised for Real-World Results
Most learners complete the core modules in 25–35 hours and report applying key components within the first week. You’ll be able to draft policies, assess organisational readiness, and initiate implementation by Module 3. Trusted by Global Practitioners
This course is delivered in partnership with The Art of Service, an internationally accredited training provider with over 450,000 professionals trained across 167 countries. Your Certificate of Completion is recognised, credentialled, and respected by employers, auditors, and certification bodies worldwide. Instant Global Accessibility
Access the course 24/7 from any device, anywhere. The interface is fully responsive and mobile-friendly, designed for executives on the move-read on your phone during transit, take notes from your tablet at home, download materials for offline review. Direct Instructor Guidance & Support
You’re not alone. Throughout the course, you’ll have access to structured support channels managed by certified sustainability practitioners. Post questions, request feedback on frameworks, or clarify implementation steps-all responses are delivered within 48 hours by a qualified expert. Fully Transparent, No Hidden Fees
The price you see is the price you pay. There are no subscription traps, no renewal fees, and no surprise charges. One payment grants full access to the course, all downloadable tools, and the final certification process. Accepted Payment Methods
We accept Visa, Mastercard, and PayPal. Secure checkout ensures your data is protected with industry-standard encryption protocols. Risk-Free Enrollment: 30-Day Satisfied or Refunded
We’re confident this course will exceed your expectations. If you’re not satisfied-for any reason-you can request a full refund within 30 days of enrollment. No complicated forms, no delays, no questions asked. Seamless Onboarding Process
After enrollment, you’ll receive a confirmation email. Your access credentials and course portal login details will be delivered separately once your learner profile has been processed-ensuring seamless onboarding with no technical delays. Confidence That This Works for You
We know you might be thinking: “Will this work for my industry? My role? My company size?” This course was built to scale. It works for project managers in consulting firms, compliance leads in government agencies, and ESG officers in Fortune 500 companies. This works even if: - You’ve never worked with formal sustainability standards before
- Your organisation has no current ISO certifications
- You’re not in a leadership role but need to influence change
- Your sector is highly regulated or technically complex
- You’re balancing this learning with a demanding full-time role
Thousands of professionals-from auditors to service consultants-have used this exact structure to achieve real results. You’re not buying information. You’re investing in a proven system with a 96% learner satisfaction rate and a robust global support network. This is risk-reversed, outcome-driven education, built for impact.
Module 1: Foundations of ISO 20700 and Sustainable Service Management - Understanding the global rise of service sustainability standards
- What ISO 20700 is-and what it is not
- Key definitions: service, sustainability, stakeholder, impact
- Historical development and driving forces behind ISO 20700
- The relationship between ISO 20700 and other ISO standards (ISO 14001, ISO 26000, ISO 37000)
- Who benefits from ISO 20700 adoption: clients, providers, communities
- The business case for sustainable service management
- Common misconceptions and myths about compliance
- How ISO 20700 differs from corporate social responsibility (CSR) initiatives
- The lifecycle approach to service delivery and sustainability
- Identifying baseline sustainability performance in existing services
- Aligning ISO 20700 with UN Sustainable Development Goals (SDGs)
- Global regulatory trends influencing sustainable service practices
- Role of national accreditation bodies in certification
- Understanding the scope and boundaries of a service system
Module 2: Core Principles and Framework of ISO 20700 - The seven guiding principles of ISO 20700
- Principle 1: Responsibility in service delivery
- Principle 2: Transparency in stakeholder engagement
- Principle 3: Ethical conduct across service chains
- Principle 4: Respect for stakeholder interests
- Principle 5: Fair operating practices in service ecosystems
- Principle 6: Sustainability in resource management
- Principle 7: Community involvement and development
- Structure of the ISO 20700 standard: clauses and sub-clauses
- Hierarchical decomposition of the standard’s framework
- Difference between guidance and requirements in ISO documents
- Interpreting normative vs. informative content
- Mapping organisational activities to ISO 20700 clauses
- Role of context in applying the standard
- Understanding internal and external issues affecting sustainability
- How leadership intent shapes service sustainability
- The role of top management in embedding ISO 20700 principles
- Establishing sustainability policy statements
- Setting objectives based on stakeholder expectations
- Change management in transitioning to ISO 20700 compliance
Module 3: Stakeholder Engagement and Impact Assessment - Identifying key stakeholders in service delivery systems
- Classifying stakeholders by influence, interest, and impact
- Designing structured stakeholder consultation frameworks
- Tools for capturing stakeholder feedback: surveys, interviews, forums
- Analyzing stakeholder expectations and sustainability concerns
- Creating a stakeholder engagement register
- Developing communication plans for transparency
- Impact mapping: social, environmental, economic dimensions
- Quantitative and qualitative methods for impact measurement
- Baseline assessment of current service impacts
- Using the GRI Standards to complement ISO 20700 reporting
- Setting reduction targets for negative impacts
- Enhancing positive contributions to communities
- Managing conflicting stakeholder interests
- Documenting engagement outcomes for audit readiness
- Legal and ethical obligations in stakeholder communication
- Benchmarking against industry best practices
- Using stakeholder insights to refine service offerings
- Assessing community dependency on your services
- Building trust through consistent stakeholder dialogue
Module 4: Designing a Sustainable Service Management System (SSMS) - What is a Sustainable Service Management System (SSMS)?
- Integrating ISO 20700 into existing management systems
- Process-based approach to SSMS design
- Key components of an SSMS: policy, processes, performance
- Developing a scope statement for your SSMS
- Defining service boundaries and exclusions
- Creating process flow diagrams for sustainability touchpoints
- Documenting procedures for sustainable service design
- Integrating risk-based thinking into SSMS
- Risk assessment for environmental, social, and governance factors
- Opportunity identification in sustainability transformation
- Using SWOT analysis to strengthen SSMS foundations
- Defining roles, responsibilities, and accountabilities
- Resource planning: people, technology, budget
- Developing an implementation roadmap with milestones
- Setting realistic timelines for SSMS deployment
- Monitoring progress with key performance indicators (KPIs)
- Selecting leading and lagging indicators
- Using control charts for performance tracking
- Internal reporting structures for SSMS oversight
Module 5: Service Design and Delivery with Sustainability at Core - Sustainable service design methodology
- Applying lifecycle thinking to service development
- Identifying sustainability risks in service models
- Designing services to minimise social and environmental footprints
- Embedding circular economy principles in service offerings
- Resource optimisation strategies: energy, water, materials
- Reducing digital service carbon footprints
- Remote delivery and its sustainability implications
- Developing service delivery protocols with ethics in mind
- Ensuring accessibility and equity in service access
- Incorporating inclusivity into service client interactions
- Preventing discrimination in service policies and practices
- Handling data responsibly in client engagements
- Privacy, confidentiality, and digital ethics in service delivery
- Creating service blueprints with sustainability checkpoints
- Validating service designs with stakeholder testing
- Iterative improvement models for service sustainability
- Cost-benefit analysis of sustainable service features
- Sourcing sustainable inputs and partners
- Managing outsourced service components ethically
Module 6: Monitoring, Measurement, and Continuous Improvement - Establishing a monitoring and measurement framework
- Selecting relevant metrics for service sustainability
- Tracking energy and resource consumption per service unit
- Measuring employee well-being and engagement
- Client satisfaction as a sustainability indicator
- Community feedback loops and impact verification
- Collecting and validating sustainability data
- Using dashboards for real-time performance visibility
- Data integrity and audit readiness
- Analysing trends and identifying root causes
- Conducting internal reviews and performance evaluations
- Corrective action processes for non-conformities
- Preventive action planning to avoid future issues
- Change management for continuous improvement
- Prioritising improvement opportunities
- Linking improvement initiatives to strategic goals
- Integration with Lean, Six Sigma, and Kaizen methods
- Documenting improvement cycles and outcomes
- Reporting improvements to management and stakeholders
- Establishing a culture of ongoing sustainability learning
Module 7: Internal Audit and Compliance Verification - Role of internal audit in ISO 20700 compliance
- Difference between internal and external audits
- Planning the internal audit program
- Developing audit checklists aligned with ISO 20700 clauses
- Selection and training of internal auditors
- Conducting document reviews and field inspections
- Gathering objective evidence for compliance
- Interview techniques for auditors
- Writing non-conformity reports
- Classifying minor and major non-conformities
- Close-out procedures for audit findings
- Preparing audit summary reports
- Presenting findings to management
- Using audit results to drive system improvements
- Benchmarking against certification readiness standards
- Simulating external audits for preparedness
- Document control and record retention practices
- Version control for policy and procedure documents
- Ensuring traceability in compliance records
- Preparing for surveillance and renewal audits
Module 8: Preparing for External Certification and Beyond - Understanding the certification process with accredited bodies
- Selecting a certification body: key criteria
- Understanding scope, cost, and duration of certification
- Stage 1 vs. Stage 2 certification audits
- Documentation required for certification submission
- Management review meeting preparation
- Presenting evidence of continual improvement
- Handling auditor questions and challenges
- Responding to corrective actions from certification auditors
- Obtaining and maintaining ISO 20700 certification
- Using the certification logo and marketing claims appropriately
- Announcing certification to clients and stakeholders
- Leveraging certification in tendering and RFP responses
- Extending certification to multiple service lines
- Handling multi-site and global operations
- Renewal cycles and ongoing compliance
- Integrating ISO 20700 with other certification programs
- Building a corporate brand around sustainable service values
- Training staff to maintain compliance culture
- Creating a long-term sustainability roadmap post-certification
Module 9: Industry-Specific Implementation Strategies - Adapting ISO 20700 for healthcare services
- Sustainability in IT and digital service delivery
- Financial services and ethical client management
- Logistics and supply chain sustainability integration
- Consulting firms: embedding principles in client engagements
- Education services and community impact
- Government and public service applications
- Hospitality and tourism sustainability practices
- Legal services and pro bono contributions
- Professional services and knowledge-based sustainability
- Non-profit and NGO alignment with donor expectations
- Manufacturing support services and circular economy
- Energy services and carbon footprint management
- Real estate and property management sustainability
- Event management and zero-waste practices
- Tailoring SSMS for small and medium enterprises (SMEs)
- Scaling strategies for multinational corporations
- Franchise models and standardised sustainability practices
- Remote and distributed service delivery challenges
- Industry benchmarking and peer comparison tools
Module 10: Advanced Topics in Sustainable Service Leadership - Leading sustainability change in resistant cultures
- Building cross-functional sustainability teams
- Influencing without authority: consultant and advisor roles
- Communicating sustainability value to executives and boards
- Presenting ROI of ISO 20700 adoption
- Using storytelling to drive engagement
- Sustainability reporting frameworks: ISSB, SASB, TCFD
- Disclosure requirements and investor expectations
- Integrating ESG metrics into annual reports
- Preparing for mandatory sustainability disclosures
- Green procurement and supplier sustainability assessments
- Developing sustainable service innovation pipelines
- Patenting and licensing sustainable service models
- Negotiating contracts with sustainability clauses
- Liability and risk in sustainable service commitments
- Climate-related financial disclosures in service contexts
- Building resilience into service delivery systems
- Adapting to regulatory changes and market shifts
- Future trends in service sustainability standards
- Preparing for ISO 20700 revisions and updates
Module 11: Hands-On Projects and Practical Application - Project 1: Conduct a full organisational readiness assessment
- Project 2: Draft a stakeholder engagement plan for a live service
- Project 3: Map existing service delivery to ISO 20700 clauses
- Project 4: Develop a Sustainable Service Management System (SSMS) policy
- Project 5: Create a risk and opportunity register
- Project 6: Design a service blueprint with sustainability checkpoints
- Project 7: Build a KPI dashboard for service sustainability
- Project 8: Conduct a mock internal audit
- Project 9: Prepare a certification readiness report
- Project 10: Present a board-level proposal for ISO 20700 adoption
- Using templates for policy development and documentation
- Customising frameworks for different organisational sizes
- Version control and document management best practices
- Integrating feedback from peers and instructors
- Refining deliverables through iterative drafting
- Peer review and collaborative improvement exercises
- Developing a personal implementation action plan
- Mapping your career path with ISO 20700 expertise
- Creating a portfolio of completed work for employers
- Presenting your learning outcomes professionally
Module 12: Certification, Career Advancement, and Next Steps - Understanding the value of your Certificate of Completion
- How certification enhances CVs and LinkedIn profiles
- Using your credential in job applications and promotions
- Pursuing senior roles: Sustainability Manager, ESG Consultant, Compliance Lead
- Framing your expertise in interviews and performance reviews
- Becoming an internal champion for sustainability
- Transitioning to consultancy or advisory roles
- Offering ISO 20700 readiness assessments as a service
- Building your personal brand as a sustainability expert
- Joining professional networks and sustainability associations
- Accessing global job boards for certified professionals
- Connecting with The Art of Service alumni community
- Staying updated through official ISO communications
- Engaging with national standards bodies
- Attending industry conferences and forums
- Contributing to thought leadership in sustainable service management
- Mentoring others in ISO 20700 adoption
- Developing training materials based on your learning
- Pursuing advanced certifications in sustainability governance
- Lifetime access: revisiting modules as your career evolves
- Understanding the global rise of service sustainability standards
- What ISO 20700 is-and what it is not
- Key definitions: service, sustainability, stakeholder, impact
- Historical development and driving forces behind ISO 20700
- The relationship between ISO 20700 and other ISO standards (ISO 14001, ISO 26000, ISO 37000)
- Who benefits from ISO 20700 adoption: clients, providers, communities
- The business case for sustainable service management
- Common misconceptions and myths about compliance
- How ISO 20700 differs from corporate social responsibility (CSR) initiatives
- The lifecycle approach to service delivery and sustainability
- Identifying baseline sustainability performance in existing services
- Aligning ISO 20700 with UN Sustainable Development Goals (SDGs)
- Global regulatory trends influencing sustainable service practices
- Role of national accreditation bodies in certification
- Understanding the scope and boundaries of a service system
Module 2: Core Principles and Framework of ISO 20700 - The seven guiding principles of ISO 20700
- Principle 1: Responsibility in service delivery
- Principle 2: Transparency in stakeholder engagement
- Principle 3: Ethical conduct across service chains
- Principle 4: Respect for stakeholder interests
- Principle 5: Fair operating practices in service ecosystems
- Principle 6: Sustainability in resource management
- Principle 7: Community involvement and development
- Structure of the ISO 20700 standard: clauses and sub-clauses
- Hierarchical decomposition of the standard’s framework
- Difference between guidance and requirements in ISO documents
- Interpreting normative vs. informative content
- Mapping organisational activities to ISO 20700 clauses
- Role of context in applying the standard
- Understanding internal and external issues affecting sustainability
- How leadership intent shapes service sustainability
- The role of top management in embedding ISO 20700 principles
- Establishing sustainability policy statements
- Setting objectives based on stakeholder expectations
- Change management in transitioning to ISO 20700 compliance
Module 3: Stakeholder Engagement and Impact Assessment - Identifying key stakeholders in service delivery systems
- Classifying stakeholders by influence, interest, and impact
- Designing structured stakeholder consultation frameworks
- Tools for capturing stakeholder feedback: surveys, interviews, forums
- Analyzing stakeholder expectations and sustainability concerns
- Creating a stakeholder engagement register
- Developing communication plans for transparency
- Impact mapping: social, environmental, economic dimensions
- Quantitative and qualitative methods for impact measurement
- Baseline assessment of current service impacts
- Using the GRI Standards to complement ISO 20700 reporting
- Setting reduction targets for negative impacts
- Enhancing positive contributions to communities
- Managing conflicting stakeholder interests
- Documenting engagement outcomes for audit readiness
- Legal and ethical obligations in stakeholder communication
- Benchmarking against industry best practices
- Using stakeholder insights to refine service offerings
- Assessing community dependency on your services
- Building trust through consistent stakeholder dialogue
Module 4: Designing a Sustainable Service Management System (SSMS) - What is a Sustainable Service Management System (SSMS)?
- Integrating ISO 20700 into existing management systems
- Process-based approach to SSMS design
- Key components of an SSMS: policy, processes, performance
- Developing a scope statement for your SSMS
- Defining service boundaries and exclusions
- Creating process flow diagrams for sustainability touchpoints
- Documenting procedures for sustainable service design
- Integrating risk-based thinking into SSMS
- Risk assessment for environmental, social, and governance factors
- Opportunity identification in sustainability transformation
- Using SWOT analysis to strengthen SSMS foundations
- Defining roles, responsibilities, and accountabilities
- Resource planning: people, technology, budget
- Developing an implementation roadmap with milestones
- Setting realistic timelines for SSMS deployment
- Monitoring progress with key performance indicators (KPIs)
- Selecting leading and lagging indicators
- Using control charts for performance tracking
- Internal reporting structures for SSMS oversight
Module 5: Service Design and Delivery with Sustainability at Core - Sustainable service design methodology
- Applying lifecycle thinking to service development
- Identifying sustainability risks in service models
- Designing services to minimise social and environmental footprints
- Embedding circular economy principles in service offerings
- Resource optimisation strategies: energy, water, materials
- Reducing digital service carbon footprints
- Remote delivery and its sustainability implications
- Developing service delivery protocols with ethics in mind
- Ensuring accessibility and equity in service access
- Incorporating inclusivity into service client interactions
- Preventing discrimination in service policies and practices
- Handling data responsibly in client engagements
- Privacy, confidentiality, and digital ethics in service delivery
- Creating service blueprints with sustainability checkpoints
- Validating service designs with stakeholder testing
- Iterative improvement models for service sustainability
- Cost-benefit analysis of sustainable service features
- Sourcing sustainable inputs and partners
- Managing outsourced service components ethically
Module 6: Monitoring, Measurement, and Continuous Improvement - Establishing a monitoring and measurement framework
- Selecting relevant metrics for service sustainability
- Tracking energy and resource consumption per service unit
- Measuring employee well-being and engagement
- Client satisfaction as a sustainability indicator
- Community feedback loops and impact verification
- Collecting and validating sustainability data
- Using dashboards for real-time performance visibility
- Data integrity and audit readiness
- Analysing trends and identifying root causes
- Conducting internal reviews and performance evaluations
- Corrective action processes for non-conformities
- Preventive action planning to avoid future issues
- Change management for continuous improvement
- Prioritising improvement opportunities
- Linking improvement initiatives to strategic goals
- Integration with Lean, Six Sigma, and Kaizen methods
- Documenting improvement cycles and outcomes
- Reporting improvements to management and stakeholders
- Establishing a culture of ongoing sustainability learning
Module 7: Internal Audit and Compliance Verification - Role of internal audit in ISO 20700 compliance
- Difference between internal and external audits
- Planning the internal audit program
- Developing audit checklists aligned with ISO 20700 clauses
- Selection and training of internal auditors
- Conducting document reviews and field inspections
- Gathering objective evidence for compliance
- Interview techniques for auditors
- Writing non-conformity reports
- Classifying minor and major non-conformities
- Close-out procedures for audit findings
- Preparing audit summary reports
- Presenting findings to management
- Using audit results to drive system improvements
- Benchmarking against certification readiness standards
- Simulating external audits for preparedness
- Document control and record retention practices
- Version control for policy and procedure documents
- Ensuring traceability in compliance records
- Preparing for surveillance and renewal audits
Module 8: Preparing for External Certification and Beyond - Understanding the certification process with accredited bodies
- Selecting a certification body: key criteria
- Understanding scope, cost, and duration of certification
- Stage 1 vs. Stage 2 certification audits
- Documentation required for certification submission
- Management review meeting preparation
- Presenting evidence of continual improvement
- Handling auditor questions and challenges
- Responding to corrective actions from certification auditors
- Obtaining and maintaining ISO 20700 certification
- Using the certification logo and marketing claims appropriately
- Announcing certification to clients and stakeholders
- Leveraging certification in tendering and RFP responses
- Extending certification to multiple service lines
- Handling multi-site and global operations
- Renewal cycles and ongoing compliance
- Integrating ISO 20700 with other certification programs
- Building a corporate brand around sustainable service values
- Training staff to maintain compliance culture
- Creating a long-term sustainability roadmap post-certification
Module 9: Industry-Specific Implementation Strategies - Adapting ISO 20700 for healthcare services
- Sustainability in IT and digital service delivery
- Financial services and ethical client management
- Logistics and supply chain sustainability integration
- Consulting firms: embedding principles in client engagements
- Education services and community impact
- Government and public service applications
- Hospitality and tourism sustainability practices
- Legal services and pro bono contributions
- Professional services and knowledge-based sustainability
- Non-profit and NGO alignment with donor expectations
- Manufacturing support services and circular economy
- Energy services and carbon footprint management
- Real estate and property management sustainability
- Event management and zero-waste practices
- Tailoring SSMS for small and medium enterprises (SMEs)
- Scaling strategies for multinational corporations
- Franchise models and standardised sustainability practices
- Remote and distributed service delivery challenges
- Industry benchmarking and peer comparison tools
Module 10: Advanced Topics in Sustainable Service Leadership - Leading sustainability change in resistant cultures
- Building cross-functional sustainability teams
- Influencing without authority: consultant and advisor roles
- Communicating sustainability value to executives and boards
- Presenting ROI of ISO 20700 adoption
- Using storytelling to drive engagement
- Sustainability reporting frameworks: ISSB, SASB, TCFD
- Disclosure requirements and investor expectations
- Integrating ESG metrics into annual reports
- Preparing for mandatory sustainability disclosures
- Green procurement and supplier sustainability assessments
- Developing sustainable service innovation pipelines
- Patenting and licensing sustainable service models
- Negotiating contracts with sustainability clauses
- Liability and risk in sustainable service commitments
- Climate-related financial disclosures in service contexts
- Building resilience into service delivery systems
- Adapting to regulatory changes and market shifts
- Future trends in service sustainability standards
- Preparing for ISO 20700 revisions and updates
Module 11: Hands-On Projects and Practical Application - Project 1: Conduct a full organisational readiness assessment
- Project 2: Draft a stakeholder engagement plan for a live service
- Project 3: Map existing service delivery to ISO 20700 clauses
- Project 4: Develop a Sustainable Service Management System (SSMS) policy
- Project 5: Create a risk and opportunity register
- Project 6: Design a service blueprint with sustainability checkpoints
- Project 7: Build a KPI dashboard for service sustainability
- Project 8: Conduct a mock internal audit
- Project 9: Prepare a certification readiness report
- Project 10: Present a board-level proposal for ISO 20700 adoption
- Using templates for policy development and documentation
- Customising frameworks for different organisational sizes
- Version control and document management best practices
- Integrating feedback from peers and instructors
- Refining deliverables through iterative drafting
- Peer review and collaborative improvement exercises
- Developing a personal implementation action plan
- Mapping your career path with ISO 20700 expertise
- Creating a portfolio of completed work for employers
- Presenting your learning outcomes professionally
Module 12: Certification, Career Advancement, and Next Steps - Understanding the value of your Certificate of Completion
- How certification enhances CVs and LinkedIn profiles
- Using your credential in job applications and promotions
- Pursuing senior roles: Sustainability Manager, ESG Consultant, Compliance Lead
- Framing your expertise in interviews and performance reviews
- Becoming an internal champion for sustainability
- Transitioning to consultancy or advisory roles
- Offering ISO 20700 readiness assessments as a service
- Building your personal brand as a sustainability expert
- Joining professional networks and sustainability associations
- Accessing global job boards for certified professionals
- Connecting with The Art of Service alumni community
- Staying updated through official ISO communications
- Engaging with national standards bodies
- Attending industry conferences and forums
- Contributing to thought leadership in sustainable service management
- Mentoring others in ISO 20700 adoption
- Developing training materials based on your learning
- Pursuing advanced certifications in sustainability governance
- Lifetime access: revisiting modules as your career evolves
- Identifying key stakeholders in service delivery systems
- Classifying stakeholders by influence, interest, and impact
- Designing structured stakeholder consultation frameworks
- Tools for capturing stakeholder feedback: surveys, interviews, forums
- Analyzing stakeholder expectations and sustainability concerns
- Creating a stakeholder engagement register
- Developing communication plans for transparency
- Impact mapping: social, environmental, economic dimensions
- Quantitative and qualitative methods for impact measurement
- Baseline assessment of current service impacts
- Using the GRI Standards to complement ISO 20700 reporting
- Setting reduction targets for negative impacts
- Enhancing positive contributions to communities
- Managing conflicting stakeholder interests
- Documenting engagement outcomes for audit readiness
- Legal and ethical obligations in stakeholder communication
- Benchmarking against industry best practices
- Using stakeholder insights to refine service offerings
- Assessing community dependency on your services
- Building trust through consistent stakeholder dialogue
Module 4: Designing a Sustainable Service Management System (SSMS) - What is a Sustainable Service Management System (SSMS)?
- Integrating ISO 20700 into existing management systems
- Process-based approach to SSMS design
- Key components of an SSMS: policy, processes, performance
- Developing a scope statement for your SSMS
- Defining service boundaries and exclusions
- Creating process flow diagrams for sustainability touchpoints
- Documenting procedures for sustainable service design
- Integrating risk-based thinking into SSMS
- Risk assessment for environmental, social, and governance factors
- Opportunity identification in sustainability transformation
- Using SWOT analysis to strengthen SSMS foundations
- Defining roles, responsibilities, and accountabilities
- Resource planning: people, technology, budget
- Developing an implementation roadmap with milestones
- Setting realistic timelines for SSMS deployment
- Monitoring progress with key performance indicators (KPIs)
- Selecting leading and lagging indicators
- Using control charts for performance tracking
- Internal reporting structures for SSMS oversight
Module 5: Service Design and Delivery with Sustainability at Core - Sustainable service design methodology
- Applying lifecycle thinking to service development
- Identifying sustainability risks in service models
- Designing services to minimise social and environmental footprints
- Embedding circular economy principles in service offerings
- Resource optimisation strategies: energy, water, materials
- Reducing digital service carbon footprints
- Remote delivery and its sustainability implications
- Developing service delivery protocols with ethics in mind
- Ensuring accessibility and equity in service access
- Incorporating inclusivity into service client interactions
- Preventing discrimination in service policies and practices
- Handling data responsibly in client engagements
- Privacy, confidentiality, and digital ethics in service delivery
- Creating service blueprints with sustainability checkpoints
- Validating service designs with stakeholder testing
- Iterative improvement models for service sustainability
- Cost-benefit analysis of sustainable service features
- Sourcing sustainable inputs and partners
- Managing outsourced service components ethically
Module 6: Monitoring, Measurement, and Continuous Improvement - Establishing a monitoring and measurement framework
- Selecting relevant metrics for service sustainability
- Tracking energy and resource consumption per service unit
- Measuring employee well-being and engagement
- Client satisfaction as a sustainability indicator
- Community feedback loops and impact verification
- Collecting and validating sustainability data
- Using dashboards for real-time performance visibility
- Data integrity and audit readiness
- Analysing trends and identifying root causes
- Conducting internal reviews and performance evaluations
- Corrective action processes for non-conformities
- Preventive action planning to avoid future issues
- Change management for continuous improvement
- Prioritising improvement opportunities
- Linking improvement initiatives to strategic goals
- Integration with Lean, Six Sigma, and Kaizen methods
- Documenting improvement cycles and outcomes
- Reporting improvements to management and stakeholders
- Establishing a culture of ongoing sustainability learning
Module 7: Internal Audit and Compliance Verification - Role of internal audit in ISO 20700 compliance
- Difference between internal and external audits
- Planning the internal audit program
- Developing audit checklists aligned with ISO 20700 clauses
- Selection and training of internal auditors
- Conducting document reviews and field inspections
- Gathering objective evidence for compliance
- Interview techniques for auditors
- Writing non-conformity reports
- Classifying minor and major non-conformities
- Close-out procedures for audit findings
- Preparing audit summary reports
- Presenting findings to management
- Using audit results to drive system improvements
- Benchmarking against certification readiness standards
- Simulating external audits for preparedness
- Document control and record retention practices
- Version control for policy and procedure documents
- Ensuring traceability in compliance records
- Preparing for surveillance and renewal audits
Module 8: Preparing for External Certification and Beyond - Understanding the certification process with accredited bodies
- Selecting a certification body: key criteria
- Understanding scope, cost, and duration of certification
- Stage 1 vs. Stage 2 certification audits
- Documentation required for certification submission
- Management review meeting preparation
- Presenting evidence of continual improvement
- Handling auditor questions and challenges
- Responding to corrective actions from certification auditors
- Obtaining and maintaining ISO 20700 certification
- Using the certification logo and marketing claims appropriately
- Announcing certification to clients and stakeholders
- Leveraging certification in tendering and RFP responses
- Extending certification to multiple service lines
- Handling multi-site and global operations
- Renewal cycles and ongoing compliance
- Integrating ISO 20700 with other certification programs
- Building a corporate brand around sustainable service values
- Training staff to maintain compliance culture
- Creating a long-term sustainability roadmap post-certification
Module 9: Industry-Specific Implementation Strategies - Adapting ISO 20700 for healthcare services
- Sustainability in IT and digital service delivery
- Financial services and ethical client management
- Logistics and supply chain sustainability integration
- Consulting firms: embedding principles in client engagements
- Education services and community impact
- Government and public service applications
- Hospitality and tourism sustainability practices
- Legal services and pro bono contributions
- Professional services and knowledge-based sustainability
- Non-profit and NGO alignment with donor expectations
- Manufacturing support services and circular economy
- Energy services and carbon footprint management
- Real estate and property management sustainability
- Event management and zero-waste practices
- Tailoring SSMS for small and medium enterprises (SMEs)
- Scaling strategies for multinational corporations
- Franchise models and standardised sustainability practices
- Remote and distributed service delivery challenges
- Industry benchmarking and peer comparison tools
Module 10: Advanced Topics in Sustainable Service Leadership - Leading sustainability change in resistant cultures
- Building cross-functional sustainability teams
- Influencing without authority: consultant and advisor roles
- Communicating sustainability value to executives and boards
- Presenting ROI of ISO 20700 adoption
- Using storytelling to drive engagement
- Sustainability reporting frameworks: ISSB, SASB, TCFD
- Disclosure requirements and investor expectations
- Integrating ESG metrics into annual reports
- Preparing for mandatory sustainability disclosures
- Green procurement and supplier sustainability assessments
- Developing sustainable service innovation pipelines
- Patenting and licensing sustainable service models
- Negotiating contracts with sustainability clauses
- Liability and risk in sustainable service commitments
- Climate-related financial disclosures in service contexts
- Building resilience into service delivery systems
- Adapting to regulatory changes and market shifts
- Future trends in service sustainability standards
- Preparing for ISO 20700 revisions and updates
Module 11: Hands-On Projects and Practical Application - Project 1: Conduct a full organisational readiness assessment
- Project 2: Draft a stakeholder engagement plan for a live service
- Project 3: Map existing service delivery to ISO 20700 clauses
- Project 4: Develop a Sustainable Service Management System (SSMS) policy
- Project 5: Create a risk and opportunity register
- Project 6: Design a service blueprint with sustainability checkpoints
- Project 7: Build a KPI dashboard for service sustainability
- Project 8: Conduct a mock internal audit
- Project 9: Prepare a certification readiness report
- Project 10: Present a board-level proposal for ISO 20700 adoption
- Using templates for policy development and documentation
- Customising frameworks for different organisational sizes
- Version control and document management best practices
- Integrating feedback from peers and instructors
- Refining deliverables through iterative drafting
- Peer review and collaborative improvement exercises
- Developing a personal implementation action plan
- Mapping your career path with ISO 20700 expertise
- Creating a portfolio of completed work for employers
- Presenting your learning outcomes professionally
Module 12: Certification, Career Advancement, and Next Steps - Understanding the value of your Certificate of Completion
- How certification enhances CVs and LinkedIn profiles
- Using your credential in job applications and promotions
- Pursuing senior roles: Sustainability Manager, ESG Consultant, Compliance Lead
- Framing your expertise in interviews and performance reviews
- Becoming an internal champion for sustainability
- Transitioning to consultancy or advisory roles
- Offering ISO 20700 readiness assessments as a service
- Building your personal brand as a sustainability expert
- Joining professional networks and sustainability associations
- Accessing global job boards for certified professionals
- Connecting with The Art of Service alumni community
- Staying updated through official ISO communications
- Engaging with national standards bodies
- Attending industry conferences and forums
- Contributing to thought leadership in sustainable service management
- Mentoring others in ISO 20700 adoption
- Developing training materials based on your learning
- Pursuing advanced certifications in sustainability governance
- Lifetime access: revisiting modules as your career evolves
- Sustainable service design methodology
- Applying lifecycle thinking to service development
- Identifying sustainability risks in service models
- Designing services to minimise social and environmental footprints
- Embedding circular economy principles in service offerings
- Resource optimisation strategies: energy, water, materials
- Reducing digital service carbon footprints
- Remote delivery and its sustainability implications
- Developing service delivery protocols with ethics in mind
- Ensuring accessibility and equity in service access
- Incorporating inclusivity into service client interactions
- Preventing discrimination in service policies and practices
- Handling data responsibly in client engagements
- Privacy, confidentiality, and digital ethics in service delivery
- Creating service blueprints with sustainability checkpoints
- Validating service designs with stakeholder testing
- Iterative improvement models for service sustainability
- Cost-benefit analysis of sustainable service features
- Sourcing sustainable inputs and partners
- Managing outsourced service components ethically
Module 6: Monitoring, Measurement, and Continuous Improvement - Establishing a monitoring and measurement framework
- Selecting relevant metrics for service sustainability
- Tracking energy and resource consumption per service unit
- Measuring employee well-being and engagement
- Client satisfaction as a sustainability indicator
- Community feedback loops and impact verification
- Collecting and validating sustainability data
- Using dashboards for real-time performance visibility
- Data integrity and audit readiness
- Analysing trends and identifying root causes
- Conducting internal reviews and performance evaluations
- Corrective action processes for non-conformities
- Preventive action planning to avoid future issues
- Change management for continuous improvement
- Prioritising improvement opportunities
- Linking improvement initiatives to strategic goals
- Integration with Lean, Six Sigma, and Kaizen methods
- Documenting improvement cycles and outcomes
- Reporting improvements to management and stakeholders
- Establishing a culture of ongoing sustainability learning
Module 7: Internal Audit and Compliance Verification - Role of internal audit in ISO 20700 compliance
- Difference between internal and external audits
- Planning the internal audit program
- Developing audit checklists aligned with ISO 20700 clauses
- Selection and training of internal auditors
- Conducting document reviews and field inspections
- Gathering objective evidence for compliance
- Interview techniques for auditors
- Writing non-conformity reports
- Classifying minor and major non-conformities
- Close-out procedures for audit findings
- Preparing audit summary reports
- Presenting findings to management
- Using audit results to drive system improvements
- Benchmarking against certification readiness standards
- Simulating external audits for preparedness
- Document control and record retention practices
- Version control for policy and procedure documents
- Ensuring traceability in compliance records
- Preparing for surveillance and renewal audits
Module 8: Preparing for External Certification and Beyond - Understanding the certification process with accredited bodies
- Selecting a certification body: key criteria
- Understanding scope, cost, and duration of certification
- Stage 1 vs. Stage 2 certification audits
- Documentation required for certification submission
- Management review meeting preparation
- Presenting evidence of continual improvement
- Handling auditor questions and challenges
- Responding to corrective actions from certification auditors
- Obtaining and maintaining ISO 20700 certification
- Using the certification logo and marketing claims appropriately
- Announcing certification to clients and stakeholders
- Leveraging certification in tendering and RFP responses
- Extending certification to multiple service lines
- Handling multi-site and global operations
- Renewal cycles and ongoing compliance
- Integrating ISO 20700 with other certification programs
- Building a corporate brand around sustainable service values
- Training staff to maintain compliance culture
- Creating a long-term sustainability roadmap post-certification
Module 9: Industry-Specific Implementation Strategies - Adapting ISO 20700 for healthcare services
- Sustainability in IT and digital service delivery
- Financial services and ethical client management
- Logistics and supply chain sustainability integration
- Consulting firms: embedding principles in client engagements
- Education services and community impact
- Government and public service applications
- Hospitality and tourism sustainability practices
- Legal services and pro bono contributions
- Professional services and knowledge-based sustainability
- Non-profit and NGO alignment with donor expectations
- Manufacturing support services and circular economy
- Energy services and carbon footprint management
- Real estate and property management sustainability
- Event management and zero-waste practices
- Tailoring SSMS for small and medium enterprises (SMEs)
- Scaling strategies for multinational corporations
- Franchise models and standardised sustainability practices
- Remote and distributed service delivery challenges
- Industry benchmarking and peer comparison tools
Module 10: Advanced Topics in Sustainable Service Leadership - Leading sustainability change in resistant cultures
- Building cross-functional sustainability teams
- Influencing without authority: consultant and advisor roles
- Communicating sustainability value to executives and boards
- Presenting ROI of ISO 20700 adoption
- Using storytelling to drive engagement
- Sustainability reporting frameworks: ISSB, SASB, TCFD
- Disclosure requirements and investor expectations
- Integrating ESG metrics into annual reports
- Preparing for mandatory sustainability disclosures
- Green procurement and supplier sustainability assessments
- Developing sustainable service innovation pipelines
- Patenting and licensing sustainable service models
- Negotiating contracts with sustainability clauses
- Liability and risk in sustainable service commitments
- Climate-related financial disclosures in service contexts
- Building resilience into service delivery systems
- Adapting to regulatory changes and market shifts
- Future trends in service sustainability standards
- Preparing for ISO 20700 revisions and updates
Module 11: Hands-On Projects and Practical Application - Project 1: Conduct a full organisational readiness assessment
- Project 2: Draft a stakeholder engagement plan for a live service
- Project 3: Map existing service delivery to ISO 20700 clauses
- Project 4: Develop a Sustainable Service Management System (SSMS) policy
- Project 5: Create a risk and opportunity register
- Project 6: Design a service blueprint with sustainability checkpoints
- Project 7: Build a KPI dashboard for service sustainability
- Project 8: Conduct a mock internal audit
- Project 9: Prepare a certification readiness report
- Project 10: Present a board-level proposal for ISO 20700 adoption
- Using templates for policy development and documentation
- Customising frameworks for different organisational sizes
- Version control and document management best practices
- Integrating feedback from peers and instructors
- Refining deliverables through iterative drafting
- Peer review and collaborative improvement exercises
- Developing a personal implementation action plan
- Mapping your career path with ISO 20700 expertise
- Creating a portfolio of completed work for employers
- Presenting your learning outcomes professionally
Module 12: Certification, Career Advancement, and Next Steps - Understanding the value of your Certificate of Completion
- How certification enhances CVs and LinkedIn profiles
- Using your credential in job applications and promotions
- Pursuing senior roles: Sustainability Manager, ESG Consultant, Compliance Lead
- Framing your expertise in interviews and performance reviews
- Becoming an internal champion for sustainability
- Transitioning to consultancy or advisory roles
- Offering ISO 20700 readiness assessments as a service
- Building your personal brand as a sustainability expert
- Joining professional networks and sustainability associations
- Accessing global job boards for certified professionals
- Connecting with The Art of Service alumni community
- Staying updated through official ISO communications
- Engaging with national standards bodies
- Attending industry conferences and forums
- Contributing to thought leadership in sustainable service management
- Mentoring others in ISO 20700 adoption
- Developing training materials based on your learning
- Pursuing advanced certifications in sustainability governance
- Lifetime access: revisiting modules as your career evolves
- Role of internal audit in ISO 20700 compliance
- Difference between internal and external audits
- Planning the internal audit program
- Developing audit checklists aligned with ISO 20700 clauses
- Selection and training of internal auditors
- Conducting document reviews and field inspections
- Gathering objective evidence for compliance
- Interview techniques for auditors
- Writing non-conformity reports
- Classifying minor and major non-conformities
- Close-out procedures for audit findings
- Preparing audit summary reports
- Presenting findings to management
- Using audit results to drive system improvements
- Benchmarking against certification readiness standards
- Simulating external audits for preparedness
- Document control and record retention practices
- Version control for policy and procedure documents
- Ensuring traceability in compliance records
- Preparing for surveillance and renewal audits
Module 8: Preparing for External Certification and Beyond - Understanding the certification process with accredited bodies
- Selecting a certification body: key criteria
- Understanding scope, cost, and duration of certification
- Stage 1 vs. Stage 2 certification audits
- Documentation required for certification submission
- Management review meeting preparation
- Presenting evidence of continual improvement
- Handling auditor questions and challenges
- Responding to corrective actions from certification auditors
- Obtaining and maintaining ISO 20700 certification
- Using the certification logo and marketing claims appropriately
- Announcing certification to clients and stakeholders
- Leveraging certification in tendering and RFP responses
- Extending certification to multiple service lines
- Handling multi-site and global operations
- Renewal cycles and ongoing compliance
- Integrating ISO 20700 with other certification programs
- Building a corporate brand around sustainable service values
- Training staff to maintain compliance culture
- Creating a long-term sustainability roadmap post-certification
Module 9: Industry-Specific Implementation Strategies - Adapting ISO 20700 for healthcare services
- Sustainability in IT and digital service delivery
- Financial services and ethical client management
- Logistics and supply chain sustainability integration
- Consulting firms: embedding principles in client engagements
- Education services and community impact
- Government and public service applications
- Hospitality and tourism sustainability practices
- Legal services and pro bono contributions
- Professional services and knowledge-based sustainability
- Non-profit and NGO alignment with donor expectations
- Manufacturing support services and circular economy
- Energy services and carbon footprint management
- Real estate and property management sustainability
- Event management and zero-waste practices
- Tailoring SSMS for small and medium enterprises (SMEs)
- Scaling strategies for multinational corporations
- Franchise models and standardised sustainability practices
- Remote and distributed service delivery challenges
- Industry benchmarking and peer comparison tools
Module 10: Advanced Topics in Sustainable Service Leadership - Leading sustainability change in resistant cultures
- Building cross-functional sustainability teams
- Influencing without authority: consultant and advisor roles
- Communicating sustainability value to executives and boards
- Presenting ROI of ISO 20700 adoption
- Using storytelling to drive engagement
- Sustainability reporting frameworks: ISSB, SASB, TCFD
- Disclosure requirements and investor expectations
- Integrating ESG metrics into annual reports
- Preparing for mandatory sustainability disclosures
- Green procurement and supplier sustainability assessments
- Developing sustainable service innovation pipelines
- Patenting and licensing sustainable service models
- Negotiating contracts with sustainability clauses
- Liability and risk in sustainable service commitments
- Climate-related financial disclosures in service contexts
- Building resilience into service delivery systems
- Adapting to regulatory changes and market shifts
- Future trends in service sustainability standards
- Preparing for ISO 20700 revisions and updates
Module 11: Hands-On Projects and Practical Application - Project 1: Conduct a full organisational readiness assessment
- Project 2: Draft a stakeholder engagement plan for a live service
- Project 3: Map existing service delivery to ISO 20700 clauses
- Project 4: Develop a Sustainable Service Management System (SSMS) policy
- Project 5: Create a risk and opportunity register
- Project 6: Design a service blueprint with sustainability checkpoints
- Project 7: Build a KPI dashboard for service sustainability
- Project 8: Conduct a mock internal audit
- Project 9: Prepare a certification readiness report
- Project 10: Present a board-level proposal for ISO 20700 adoption
- Using templates for policy development and documentation
- Customising frameworks for different organisational sizes
- Version control and document management best practices
- Integrating feedback from peers and instructors
- Refining deliverables through iterative drafting
- Peer review and collaborative improvement exercises
- Developing a personal implementation action plan
- Mapping your career path with ISO 20700 expertise
- Creating a portfolio of completed work for employers
- Presenting your learning outcomes professionally
Module 12: Certification, Career Advancement, and Next Steps - Understanding the value of your Certificate of Completion
- How certification enhances CVs and LinkedIn profiles
- Using your credential in job applications and promotions
- Pursuing senior roles: Sustainability Manager, ESG Consultant, Compliance Lead
- Framing your expertise in interviews and performance reviews
- Becoming an internal champion for sustainability
- Transitioning to consultancy or advisory roles
- Offering ISO 20700 readiness assessments as a service
- Building your personal brand as a sustainability expert
- Joining professional networks and sustainability associations
- Accessing global job boards for certified professionals
- Connecting with The Art of Service alumni community
- Staying updated through official ISO communications
- Engaging with national standards bodies
- Attending industry conferences and forums
- Contributing to thought leadership in sustainable service management
- Mentoring others in ISO 20700 adoption
- Developing training materials based on your learning
- Pursuing advanced certifications in sustainability governance
- Lifetime access: revisiting modules as your career evolves
- Adapting ISO 20700 for healthcare services
- Sustainability in IT and digital service delivery
- Financial services and ethical client management
- Logistics and supply chain sustainability integration
- Consulting firms: embedding principles in client engagements
- Education services and community impact
- Government and public service applications
- Hospitality and tourism sustainability practices
- Legal services and pro bono contributions
- Professional services and knowledge-based sustainability
- Non-profit and NGO alignment with donor expectations
- Manufacturing support services and circular economy
- Energy services and carbon footprint management
- Real estate and property management sustainability
- Event management and zero-waste practices
- Tailoring SSMS for small and medium enterprises (SMEs)
- Scaling strategies for multinational corporations
- Franchise models and standardised sustainability practices
- Remote and distributed service delivery challenges
- Industry benchmarking and peer comparison tools
Module 10: Advanced Topics in Sustainable Service Leadership - Leading sustainability change in resistant cultures
- Building cross-functional sustainability teams
- Influencing without authority: consultant and advisor roles
- Communicating sustainability value to executives and boards
- Presenting ROI of ISO 20700 adoption
- Using storytelling to drive engagement
- Sustainability reporting frameworks: ISSB, SASB, TCFD
- Disclosure requirements and investor expectations
- Integrating ESG metrics into annual reports
- Preparing for mandatory sustainability disclosures
- Green procurement and supplier sustainability assessments
- Developing sustainable service innovation pipelines
- Patenting and licensing sustainable service models
- Negotiating contracts with sustainability clauses
- Liability and risk in sustainable service commitments
- Climate-related financial disclosures in service contexts
- Building resilience into service delivery systems
- Adapting to regulatory changes and market shifts
- Future trends in service sustainability standards
- Preparing for ISO 20700 revisions and updates
Module 11: Hands-On Projects and Practical Application - Project 1: Conduct a full organisational readiness assessment
- Project 2: Draft a stakeholder engagement plan for a live service
- Project 3: Map existing service delivery to ISO 20700 clauses
- Project 4: Develop a Sustainable Service Management System (SSMS) policy
- Project 5: Create a risk and opportunity register
- Project 6: Design a service blueprint with sustainability checkpoints
- Project 7: Build a KPI dashboard for service sustainability
- Project 8: Conduct a mock internal audit
- Project 9: Prepare a certification readiness report
- Project 10: Present a board-level proposal for ISO 20700 adoption
- Using templates for policy development and documentation
- Customising frameworks for different organisational sizes
- Version control and document management best practices
- Integrating feedback from peers and instructors
- Refining deliverables through iterative drafting
- Peer review and collaborative improvement exercises
- Developing a personal implementation action plan
- Mapping your career path with ISO 20700 expertise
- Creating a portfolio of completed work for employers
- Presenting your learning outcomes professionally
Module 12: Certification, Career Advancement, and Next Steps - Understanding the value of your Certificate of Completion
- How certification enhances CVs and LinkedIn profiles
- Using your credential in job applications and promotions
- Pursuing senior roles: Sustainability Manager, ESG Consultant, Compliance Lead
- Framing your expertise in interviews and performance reviews
- Becoming an internal champion for sustainability
- Transitioning to consultancy or advisory roles
- Offering ISO 20700 readiness assessments as a service
- Building your personal brand as a sustainability expert
- Joining professional networks and sustainability associations
- Accessing global job boards for certified professionals
- Connecting with The Art of Service alumni community
- Staying updated through official ISO communications
- Engaging with national standards bodies
- Attending industry conferences and forums
- Contributing to thought leadership in sustainable service management
- Mentoring others in ISO 20700 adoption
- Developing training materials based on your learning
- Pursuing advanced certifications in sustainability governance
- Lifetime access: revisiting modules as your career evolves
- Project 1: Conduct a full organisational readiness assessment
- Project 2: Draft a stakeholder engagement plan for a live service
- Project 3: Map existing service delivery to ISO 20700 clauses
- Project 4: Develop a Sustainable Service Management System (SSMS) policy
- Project 5: Create a risk and opportunity register
- Project 6: Design a service blueprint with sustainability checkpoints
- Project 7: Build a KPI dashboard for service sustainability
- Project 8: Conduct a mock internal audit
- Project 9: Prepare a certification readiness report
- Project 10: Present a board-level proposal for ISO 20700 adoption
- Using templates for policy development and documentation
- Customising frameworks for different organisational sizes
- Version control and document management best practices
- Integrating feedback from peers and instructors
- Refining deliverables through iterative drafting
- Peer review and collaborative improvement exercises
- Developing a personal implementation action plan
- Mapping your career path with ISO 20700 expertise
- Creating a portfolio of completed work for employers
- Presenting your learning outcomes professionally