A tailored course, built for your situation
Mastering ISO 22301 for Facilities Operations Leaders
Build operational resilience that keeps critical services running through disruption
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Being overlooked in resilience planning despite frontline exposure to risks
The situation this course is for
Facilities leaders often deliver mission-critical continuity work but lack formal influence over the standards and vendor decisions that define resilience outcomes. This creates visibility gaps at the exact moment leadership seeks proven contributors.
Who this is for
Facilities and operations professionals embedded in high-uptime environments who shape resilience through vendor coordination, continuity planning, and service delivery oversight
Who this is not for
CISOs focused only on cyber resilience, consultants without hands-on operations experience, or practitioners outside facilities and infrastructure delivery
What you walk away with
- Full command of ISO 22301 control objectives as applied to facilities operations
- Structured input on vendor continuity commitments and audit readiness
- Clear escalation authority when resilience thresholds are breached
- Recognition as the go-to resource for cross-functional business continuity planning
- Repeatable playbooks that embed resilience into service delivery cycles
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301 in Facilities Context
Introduces the standard’s relevance to physical and technical infrastructure, focusing on uptime, redundancy, and service-level expectations in global operations.
12 chapters in this module
- Scope of ISO 22301
- Core definitions explained
- Link to facilities operations
- Uptime as business continuity
- Regulatory drivers behind adoption
- Dependencies on IT systems
- Mapping to vendor SLAs
- Integration with ESG goals
- Internal policy alignment
- Benchmarking current posture
- Gap analysis techniques
- Next steps planning
Module 2. Business Impact Analysis for Physical Operations
Covers how to conduct impact assessments specific to facilities, including space utilization, vendor dependencies, and recovery time objectives.
12 chapters in this module
- Defining critical functions
- Downtime cost models
- Vendor outage scenarios
- Recovery time objectives
- Resource reallocation paths
- Stakeholder input collection
- Facility-specific threats
- Data collection frameworks
- Risk weighting methods
- Threshold documentation
- Approval workflows
- Update cycle planning
Module 3. Designing Resilience into Vendor Agreements
Equips you to shape vendor contracts with enforceable resilience clauses, audit rights, and continuity requirements.
12 chapters in this module
- Vendor selection criteria
- Continuity clause design
- Audit access negotiation
- SLA enforcement mechanisms
- Penalty structures defined
- Performance benchmarking
- Uptime reporting standards
- Compliance evidence flow
- Renewal leverage points
- Subcontractor oversight
- Escalation paths mapped
- Contract playbook assembly
Module 4. Developing the Business Continuity Plan
Guides the creation of a living document that integrates facilities, IT, and people strategies for incident response.
12 chapters in this module
- Plan ownership model
- Activation triggers defined
- Response team roles
- Communication protocols
- Facility evacuation paths
- Alternate site activation
- IT-system interdependencies
- Critical vendor notifications
- Stakeholder update cycles
- Plan testing frequency
- Post-event review process
- Version control setup
Module 5. Incident Response Coordination
Builds capability to lead response efforts across teams, ensuring facilities inputs shape continuity actions during disruption.
12 chapters in this module
- Incident classification
- Initial response checklist
- Cross-team coordination
- Facilities status reporting
- Vendor mobilization process
- Resource reallocation
- Safety integration
- Communication templates
- Decision escalation paths
- Duration tracking
- Resolution confirmation
- Handover to recovery
Module 6. Exercising and Maintaining the Plan
Covers realistic testing methods, continuous improvement, and stakeholder engagement to keep plans current.
12 chapters in this module
- Test scenario design
- Stakeholder participation
- Tabletop facilitation
- Live drill planning
- Gap identification
- Corrective action logs
- Update cycle management
- Leadership briefing prep
- Audit readiness checks
- Vendor participation
- Lessons learned archive
- Plan versioning
Module 7. Internal Audit and Compliance Alignment
Aligns internal audit expectations with operational realities, ensuring compliance without compromising agility.
12 chapters in this module
- Audit scope definition
- Evidence collection
- Control mapping
- Compliance thresholds
- Gap tracking
- Remediation timelines
- Internal reporting format
- Audit team coordination
- Findings response
- Closure verification
- Trend analysis
- Pre-audit checklist
Module 8. External Certification Readiness
Prepares you to lead certification efforts with third-party auditors, focusing on documentation and demonstrable control.
12 chapters in this module
- Certification scope
- Documentation standards
- Auditor expectations
- Evidence packaging
- Interview preparation
- Control demonstration
- Nonconformance response
- Corrective action plans
- Certification timeline
- Post-cert audit
- Surveillance readiness
- Public claims policy
Module 9. Stakeholder Communication Strategy
Builds influence through clear, consistent messaging to leadership, vendors, and operations teams.
12 chapters in this module
- Audience segmentation
- Message tailoring
- Update frequency
- Escalation language
- Crisis comms prep
- Vendor messaging
- Leadership briefings
- Internal awareness
- Feedback collection
- Comms audit trail
- Template library
- Version control
Module 10. Integrating ESG and Resilience Goals
Connects business continuity efforts to broader environmental, social, and governance commitments.
12 chapters in this module
- ESG reporting links
- Sustainability metrics
- Carbon impact of outages
- Vendor ESG alignment
- Resilience as social value
- Regulatory disclosures
- Stakeholder expectations
- Public comms strategy
- Internal ESG tracking
- Audit linkage
- Certification synergy
- Reporting integration
Module 11. Managing Third-Party Risk
Strengthens oversight of vendors and partners to ensure their resilience aligns with your organization’s standards.
12 chapters in this module
- Vendor risk tiers
- Due diligence process
- Contractual obligations
- Audit rights enforcement
- Performance monitoring
- Incident response alignment
- Exit strategies
- Contingency planning
- Oversight reporting
- Compliance validation
- Continuous assessment
- Risk register maintenance
Module 12. Sustaining Resilience Leadership
Ensures long-term impact by embedding resilience into culture, hiring, and leadership development.
12 chapters in this module
- Leadership engagement
- Team training model
- Hiring criteria
- Succession planning
- Mentorship structure
- Knowledge transfer
- Culture of preparedness
- Budget advocacy
- Innovation integration
- Metrics that matter
- Recognition systems
- Leadership sponsorship
How this maps to your situation
- New vendor selection cycle
- Business continuity audit ahead
- Facilities resilience upgrade
- Cross-functional resilience initiative
Before vs. after
Before
Input on resilience decisions is ad hoc, with limited influence over vendor commitments or cross-functional planning
After
Regular, structured influence across continuity planning, vendor reviews, and escalation protocols
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for practitioners to complete alongside their role.
If nothing changes
Without formalized influence, facilities leaders risk being bypassed in strategic resilience decisions despite frontline expertise.
How this compares to the alternatives
Unlike generic compliance courses, this program is tailored to facilities operations, with concrete tools for influencing vendor decisions, continuity planning, and cross-functional resilience.
Frequently asked
Is this course relevant to someone without a security or IT background?
Yes. It's designed specifically for facilities and operations professionals who shape resilience through physical infrastructure and vendor management.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will I receive a certification upon completion?
No. This course builds practical capability, not a formal credential, though it prepares you for ISO 22301 certification processes.
$199 one-time. Approximately 3 hours per module, designed for practitioners to complete alongside their role..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours