A tailored course, built for your situation
Mastering ISO 22301 for Senior Facility and Store Development Leaders
Build resilience that keeps 400+ locations operating through disruption
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Operational continuity decisions are being centralized, but without a consistent framework, influence defaults to whoever speaks last or loudest
The situation this course is for
Facility leaders with distributed teams often find their continuity plans treated as reactive checklists rather than strategic assets. Without standardized documentation and clear ownership of BCMS protocols, even high-performing teams lose visibility when disruptions hit.
Who this is for
Senior operations and facility leaders managing geographically distributed teams across 300+ retail or service locations, responsible for uptime, safety, and compliance under pressure
Who this is not for
Individual contributors without team leadership responsibilities, or practitioners focused solely on IT disaster recovery without physical operations exposure
What you walk away with
- Own the design and approval of business continuity plans that align to ISO 22301 controls
- Lead vendor selection committees for emergency response and recovery services
- Document decision authority on incident escalation paths across regions
- Present continuity strategy updates to executive operations forums with standard-aligned confidence
- Build internal consensus using audit-ready evidence from ISO 22301 maturity assessments
The 12 modules (with all 144 chapters)
Module 1. Introduction to ISO 22301 and Organizational Resilience
Establish foundational knowledge of business continuity management systems and how ISO 22301 supports operational resilience across distributed facilities. Understand the standard's structure, intent, and alignment to global practices.
12 chapters in this module
- What is business continuity management
- Scope of ISO 22301 standard
- Key terms and definitions
- Differences between ISO 22301 and other ISO standards
- Role of facility leadership in BCMS
- Executive expectations for continuity
- Regulatory drivers behind adoption
- Linking resilience to customer experience
- Measuring continuity program maturity
- Common misconceptions about ISO 22301
- Benefits of formalized continuity planning
- How this course supports your role
Module 2. Establishing Leadership and Governance
Define clear roles and responsibilities for continuity leadership across geographically distributed teams. Learn how to structure oversight committees and delegate authority effectively.
12 chapters in this module
- Defining top management commitment
- Assigning continuity leadership roles
- Creating cross-regional governance
- Documenting decision rights
- Engaging regional managers
- Setting escalation thresholds
- Integrating with existing leadership forums
- Reporting structure for incidents
- Vendor governance alignment
- Policy ownership models
- Succession planning for key roles
- Maintaining executive awareness
Module 3. Conducting Business Impact Analysis
Conduct targeted impact assessments across store and facility operations to determine critical functions, recovery priorities, and dependencies.
12 chapters in this module
- Purpose of business impact analysis
- Identifying critical operations
- Determining maximum tolerable downtime
- Mapping interdependencies across sites
- Gathering input from regional teams
- Using BIA data to prioritize response
- Documenting recovery objectives
- Aligning with financial impact
- Updating BIA periodically
- Tools for efficient assessment
- Handling data from remote teams
- Validating BIA results
Module 4. Risk Assessment and Treatment Planning
Apply structured risk assessment methods to identify threats to facility continuity and develop treatment plans aligned with ISO 22301 requirements.
12 chapters in this module
- Threat identification for retail facilities
- Assessing likelihood and impact
- Using risk matrices effectively
- Documenting risk treatment options
- Selecting risk mitigation strategies
- Assigning risk owners
- Monitoring risk treatment progress
- Integrating with safety programs
- Vendor-related risk controls
- Climate and infrastructure risks
- Compliance risk integration
- Maintaining risk register
Module 5. Designing Incident Response Structure
Build a scalable incident response framework that activates quickly across regions, with clear communication lines and role assignments.
12 chapters in this module
- Incident classification levels
- Activating the crisis team
- Regional response coordination
- Communication protocols
- Emergency contact management
- Response plan documentation
- Integration with local authorities
- Safety and evacuation procedures
- IT and facility interdependencies
- Testing response activation
- Post-incident review process
- Continuous improvement
Module 6. Developing Business Continuity Strategies
Define recovery strategies for key store and facility functions, including alternate site activation, workforce availability, and supply chain resilience.
12 chapters in this module
- Recovery time objectives
- Alternate site selection criteria
- Workforce availability planning
- Supply chain continuity
- Technology recovery dependencies
- Utility and infrastructure needs
- Insurance considerations
- Third-party recovery support
- Financial continuity planning
- Legal and regulatory obligations
- Communications strategy
- Strategy validation methods
Module 7. Creating Response and Recovery Plans
Document detailed, actionable response and recovery plans that regional teams can execute under stress, aligned to ISO 22301 requirements.
12 chapters in this module
- Structure of recovery plans
- Writing clear action steps
- Including regional variations
- Map to business functions
- Activate triggers and criteria
- Resource requirements
- Checklists and decision trees
- Contact information management
- Storage and access methods
- Version control approach
- Training plan integration
- Plan maintenance schedule
Module 8. Exercising and Testing Programs
Design and lead effective continuity exercises that validate plans, improve team readiness, and demonstrate compliance to executives.
12 chapters in this module
- Types of continuity exercises
- Designing tabletop simulations
- Field exercise planning
- Involving regional teams
- Measuring exercise success
- Reporting test outcomes
- Identifying improvement areas
- Scheduling regular tests
- Integrating with safety drills
- Documenting test evidence
- Executive observation sessions
- Updating plans post-test
Module 9. Maintaining and Improving the BCMS
Implement continuous improvement cycles for your business continuity management system using audits, metrics, and management review.
12 chapters in this module
- Internal audit requirements
- Performance measurement
- Key continuity metrics
- Management review meetings
- Corrective action process
- Document control system
- Change management approach
- Training and awareness
- Maintaining competence
- External auditor preparation
- Certification readiness
- Program maturity models
Module 10. Vendor and Third-Party Continuity
Ensure business continuity extends to key vendors and service providers through structured assessment and contract alignment.
12 chapters in this module
- Identifying critical vendors
- Assessing vendor continuity plans
- Contractual requirements
- Audit rights for continuity
- Service level agreements
- Dual sourcing strategies
- Vendor incident response
- Monitoring vendor performance
- Onboarding new partners
- Exit strategies
- Insurance verification
- Vendor continuity documentation
Module 11. Cross-Functional Alignment
Align business continuity efforts with HR, IT, legal, and supply chain teams to ensure coordinated response and shared understanding.
12 chapters in this module
- HR and workforce continuity
- IT disaster recovery integration
- Legal and regulatory coordination
- Supply chain resilience
- Facilities management role
- Finance team involvement
- Communications planning
- Executive alignment
- Building cross-functional teams
- Conflict resolution
- Shared documentation
- Unified reporting
Module 12. Certification and Audit Readiness
Prepare for ISO 22301 certification audits with confidence by ensuring all documentation, controls, and evidence meet auditor expectations.
12 chapters in this module
- Certification process overview
- Documentation requirements
- Evidence collection
- Internal audit preparation
- Corrective action tracking
- Audit day logistics
- Responding to findings
- Maintaining certification
- Surveillance audit readiness
- Management review evidence
- Documenting leadership involvement
- Sustaining long-term compliance
How this maps to your situation
- Leading continuity planning for distributed retail locations
- Managing executive expectations during disruptions
- Coordinating cross-regional response without central command
- Demonstrating value of facility leadership in enterprise resilience
Before vs. after
Before
Continuity planning treated as a compliance task, with limited influence on vendor choices or strategic response design
After
Recognized as the central authority on continuity decisions, with documented influence across incident response, vendor contracts, and regional escalation paths
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 4-6 hours per module, designed for incremental progress alongside ongoing responsibilities
If nothing changes
Without formalized continuity leadership, decisions default to centralized teams unfamiliar with regional dynamics, reducing operational agility and increasing downtime risk
How this compares to the alternatives
Unlike generic compliance courses, this program is tailored to senior facility leaders managing 300+ locations, with direct application to vendor oversight, incident escalation, and cross-regional response planning under ISO 22301
Frequently asked
Who is this course designed for?
Senior facility, store development, and operations leaders responsible for continuity across geographically distributed teams, especially those supporting 300+ locations.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me influence vendor selection decisions?
Yes, Module 10 provides frameworks to assess, contract, and monitor vendor continuity capabilities, giving you structured input into procurement decisions.
$199 one-time. Approximately 4-6 hours per module, designed for incremental progress alongside ongoing responsibilities.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours