A tailored course, built for your situation
Mastering ISO 22301 for Technical Product Leaders in the firm
Earn broader responsibility in your current role by mastering the framework behind resilient onboarding systems
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Most product leaders see continuity as an audit box, not a hidden path to expanded authority
The situation this course is for
Frameworks like ISO 22301 are often treated as compliance hurdles. But in reality, they’re among the few levers technical product leaders have to formally expand their influence without waiting for a promotion. Miss that link, and critical decisions about system design, vendor integration, and rollout sequencing default to others.
Who this is for
Technical Product Manager in global financial infrastructure, focused on system resilience and cross-platform integration, with influence but not direct authority over cross-functional execution
Who this is not for
Entry-level analysts, non-technical compliance staff, or practitioners focused solely on regional rollout without architectural input
What you walk away with
- Own end-to-end continuity planning inputs for onboarding systems under ISO 22301
- Anticipate and shape continuity requirements before they land as mandates from risk teams
- Build credibility to influence vendor selection and integration timelines
- Produce repeatable documentation that survives leadership changes
- Gain recognition as the internal reference on continuity architecture for digital payments
The 12 modules (with all 144 chapters)
Module 1. Why ISO 22301 Is Now a Product Priority
Connect rising expectations for system resilience in payments to real shifts in how product decisions are evaluated. Understand why continuity is no longer just a risk team concern but a core product differentiator, especially in onboarding flows.
12 chapters in this module
- Payments resilience right now
- Linking product design to BCMS
- What auditors now expect
- Mastercard’s evolving onboarding standards
- How continuity creates product leverage
- From compliance to competitive edge
- Mapping ISO 22301 to technical debt
- The cost of reactive continuity
- Proactive framing wins budget
- Product-led resilience examples
- Global expectations for uptime
- How continuity builds trust
Module 2. Core Components of ISO 22301
Break down the standard into actionable parts relevant to product leaders. Focus on clauses that directly impact technical decisions , scope, leadership, risk assessment, and communication.
12 chapters in this module
- Clause 4: Context of the organization
- Clause 5: Leadership commitment
- Clause 6: Risk assessment planning
- Understanding internal stakeholders
- External dependencies mapping
- Defining business impact levels
- Product lifecycle alignment
- Setting objectives and metrics
- Documented information rules
- Continual improvement cycle
- Audit readiness by design
- Control ownership models
Module 3. Applying ISO 22301 to Onboarding Systems
Translate general requirements into specific product decisions for digital onboarding flows. Learn how to embed continuity into feature specs, vendor evaluations, and rollout plans.
12 chapters in this module
- Onboarding as critical process
- Mapping user journeys
- Failure point identification
- Recovery time objectives
- Vendor SLAs and continuity
- Fallback mechanism design
- Data integrity safeguards
- Session persistence strategies
- User communication protocols
- Multi-region activation paths
- Testing integration points
- Documentation for auditors
Module 4. Building the Business Impact Analysis
Create a defensible, product-aware BIA that speaks to both engineering and compliance teams. Learn what details matter and how to justify recovery priorities without over-engineering.
12 chapters in this module
- Defining maximum tolerable downtime
- Customer impact tiers
- Revenue-at-risk modeling
- Reputation thresholds
- Legal and regulatory exposure
- Dependency mapping
- Resource availability assumptions
- Stakeholder interviews
- Prioritizing functional blocks
- Linking BIA to roadmap
- Versioning the BIA
- Updating after incidents
Module 5. Risk Assessment for Technical Products
Adapt traditional risk assessment to agile product environments. Focus on identifying threats specific to onboarding systems , authentication failure, data loss, latency spikes, vendor outages.
12 chapters in this module
- Threat modeling basics
- Identifying single points of failure
- Third-party risk evaluation
- Cyber resilience overlap
- Cloud infrastructure dependencies
- Architecture review checklist
- Quantifying likelihood and impact
- Risk appetite alignment
- Mitigation strategy types
- Residual risk documentation
- Escalation pathways
- Risk register maintenance
Module 6. Designing the Continuity Strategy
Go beyond generic recovery plans. Design strategies tailored to product architecture , failover, load shedding, graceful degradation , that maintain usability during disruption.
12 chapters in this module
- Defining recovery objectives
- Failover vs fallback
- Graceful degradation paths
- Capacity planning
- Geographic redundancy
- Cloud backup configurations
- Data replication frequency
- Automation triggers
- Human intervention points
- Rollback procedures
- Vendor recovery SLAs
- Cost vs resilience tradeoffs
Module 7. Incident Response Playbook Development
Create actionable response plans that integrate with existing DevOps and SRE workflows. Focus on roles, communication trees, and decision thresholds during live incidents.
12 chapters in this module
- Incident command structure
- Role assignment matrix
- Alert escalation rules
- Internal comms templates
- External notification policies
- Regulatory reporting triggers
- Post-mortem integration
- Simulation coordination
- Vendor coordination paths
- Executive briefing format
- Legal hold procedures
- Playbook update cycle
Module 8. Exercising the BCMS
Plan and run effective tests that validate continuity without disrupting live services. Learn how to design realistic scenarios that build confidence across teams.
12 chapters in this module
- Test frequency planning
- Tabletop vs live exercises
- Scenario design principles
- Involving engineering teams
- Measuring test success
- Reporting to leadership
- Remediation tracking
- Avoiding alert fatigue
- Vendor participation
- Customer communication
- Lessons learned integration
- Annual review cycle
Module 9. Documentation and Reporting
Produce clear, audit-ready documentation that reduces friction during reviews. Learn what artifacts to maintain and how to structure them for maximum reuse.
12 chapters in this module
- Statement of Applicability
- Control implementation evidence
- Audit trail maintenance
- Document retention rules
- Version control best practices
- Change management linkage
- Cross-team sign-off
- Dashboard reporting
- Executive summaries
- Regulator-facing packages
- Internal knowledge base
- Training materials
Module 10. Stakeholder Engagement
Build credibility across risk, compliance, engineering, and business teams. Focus on framing continuity as shared value, not overhead.
12 chapters in this module
- Talking to risk teams
- Engaging legal counsel
- Partnering with engineering
- Aligning with operations
- Communicating with product
- Executive sponsorship
- Escalation protocols
- Feedback loops
- Cross-functional workshops
- Vendor coordination
- Industry benchmarking
- Building internal reputation
Module 11. Continuous Improvement
Embed ongoing refinement into product cycles. Learn how to update the BCMS based on incidents, audits, and architectural changes without starting over.
12 chapters in this module
- Post-incident review process
- Audit feedback integration
- Roadmap alignment
- Technology refresh cycles
- Framework updates
- Benchmarking against peers
- Internal audits
- Maturity assessments
- KPI tracking
- Improvement backlog
- Resource planning
- Leadership reporting
Module 12. Real-World Application Projects
Apply everything to mock projects based on real Mastercard-like environments. Deliver a complete ISO 22301 package for a global onboarding system.
12 chapters in this module
- Project briefing
- Scope definition
- Stakeholder mapping
- BIA development
- Risk assessment
- Strategy design
- Playbook creation
- Test planning
- Documentation assembly
- Audit simulation
- Executive presentation
- Lessons captured
How this maps to your situation
- New continuity mandate in product roadmap
- Preparation for internal audit
- Vendor selection for onboarding platform
- Post-incident continuity review
Before vs. after
Before
Continuity feels like an external requirement imposed by risk teams
After
You proactively shape continuity strategy and own key decisions in your domain
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be completed over 4-6 weeks with real-world application
If nothing changes
Without strategic framing, continuity ownership defaults to risk or ops teams , narrowing your influence on critical system decisions
How this compares to the alternatives
Unlike generic ISO 22301 training, this course is tailored to technical product leaders in payments , focusing on onboarding systems, cross-network resilience, and influence without formal authority
Frequently asked
Is this course relevant if I’m not in compliance or risk?
Yes. It’s designed specifically for technical product leaders who need to influence continuity decisions without direct authority over risk or ops teams.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me get promoted?
The course focuses on expanding your mandate in your current role , which often precedes formal promotion, especially in technical leadership tracks.
$199 one-time. Approximately 3 hours per module, designed to be completed over 4-6 weeks with real-world application.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours