A tailored course, built for your situation
Mastering ISO 22301 for Global ServiceNow Practitioners
Achieve audit-ready business continuity planning with structured, handoff-ready outputs
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Generic continuity plans fail under regulatory pressure
The situation this course is for
Most ISO 22301 implementations produce documents that stall during review cycles or get challenged by auditors. Without role-specific structure, teams default to templated outputs that lack defensibility or operational grounding.
Who this is for
Senior consultant in global tech or advisory firms implementing governance frameworks on enterprise platforms
Who this is not for
Entry-level auditors, non-practitioners, or those outside consulting or implementation roles
What you walk away with
- Produce regulator-defensible business continuity plans tailored to ServiceNow workflows
- Own end-to-end ownership of ISO 22301 implementation artefacts with senior sign-off readiness
- Anticipate and resolve auditor follow-ups using source-backed control mappings
- Build repeatable templates that compound value across client engagements
- Gain explicit ownership of escalation paths in M&A and incident response scenarios
The 12 modules (with all 144 chapters)
Module 1. Foundations of ISO 22301 in Enterprise Environments
Establish core principles of business continuity management systems aligned with global regulatory expectations and organisational resilience demands.
12 chapters in this module
- Defining ISO 22301 scope
- Context analysis techniques
- Stakeholder mapping approach
- Risk assessment integration
- BCMS leadership roles
- Policy documentation standards
- Objectives setting method
- Resource planning checklist
- Competence requirements
- Awareness programme design
- Documentation control process
- Continuous improvement cycle
Module 2. ServiceNow-Specific BCMS Configuration
Map ISO 22301 requirements directly to ServiceNow modules, fields, and workflow logic for seamless execution.
12 chapters in this module
- CMDB integration points
- Incident escalation rules
- Change control alignment
- Service mapping method
- Workflow automation targets
- Reporting dashboard design
- User role permissions
- Integration with GRC
- Data retention rules
- Event triggering logic
- Recovery time thresholds
- Post-incident review setup
Module 3. Audit-Ready Documentation Frameworks
Develop structured documentation packages that pass internal and external review on first submission.
12 chapters in this module
- Statement of Applicability drafting
- Control objective phrasing
- Evidence collection matrix
- Internal audit schedule
- Gap assessment template
- Remediation tracking
- Management review inputs
- External assessor prep
- Regulatory correspondence
- Document version control
- Approval chain setup
- Retention policy alignment
Module 4. Cross-Jurisdictional Resilience Planning
Address regional compliance nuances including UK GDPR, FCA expectations, and international incident response obligations.
12 chapters in this module
- UK operational resilience rules
- EU incident reporting
- Data sovereignty mapping
- Multi-region testing
- Local regulator engagement
- Crisis comms protocols
- Executive notification paths
- Third-party dependencies
- Supply chain resilience
- Legal jurisdiction conflicts
- Cloud provider obligations
- Incident escalation tiers
Module 5. M&A Integration and Escalation Handling
Lead continuity integration in mergers and manage high-severity escalations from peer teams.
12 chapters in this module
- Due diligence checklists
- System integration planning
- Cultural alignment risks
- Process harmonisation
- Data migration continuity
- Regulatory alignment paths
- Leadership escalation protocols
- Peer team handoffs
- Conflict resolution methods
- Timeline compression
- Post-acquisition auditing
- Stakeholder briefing templates
Module 6. Management Review and Executive Engagement
Structure senior leadership reviews with precise, decision-ready outputs and clear escalation pathways.
12 chapters in this module
- Agenda design principles
- KPI selection method
- Risk appetite statements
- Resource request framing
- Strategic initiative links
- Budget justification
- Board-level summary prep
- Action item tracking
- Follow-up cadence
- Escalation documentation
- Decision log maintenance
- Continuous improvement reporting
Module 7. Incident Response Orchestration
Deploy coordinated response to disruption using ISO 22301-aligned workflows and ServiceNow automation.
12 chapters in this module
- Incident classification
- Activation thresholds
- Response team roles
- Communication trees
- Status update protocol
- External reporting
- Legal hold procedures
- Evidence preservation
- Containment strategies
- Recovery validation
- Post-mortem planning
- Lessons learned logging
Module 8. Testing and Exercise Design
Develop realistic, auditor-approved test scenarios that validate business continuity plans under stress.
12 chapters in this module
- Test frequency planning
- Scenario development
- Participant selection
- Tabletop exercise structure
- Simulated failure design
- Outcome measurement
- Gap identification
- Remediation planning
- Documentation updates
- Stakeholder feedback
- Audit trail creation
- Lessons integration
Module 9. Continuous Improvement and Performance Tracking
Implement metrics-driven enhancement cycles to maintain BCMS effectiveness over time.
12 chapters in this module
- KPI definition
- Performance dashboards
- Trend analysis
- Benchmarking method
- Gap trend identification
- Corrective action workflow
- Preventive action planning
- Internal audit follow-up
- Management review inputs
- External assessor feedback
- Regulatory change tracking
- Competitive maturity comparison
Module 10. Vendor and Third-Party Risk Oversight
Enforce continuity expectations across external partners and service providers.
12 chapters in this module
- Vendor assessment criteria
- Contractual obligations
- SLA monitoring
- Audit rights enforcement
- Subcontractor oversight
- Supply chain mapping
- Dependency analysis
- Risk transfer evaluation
- Contingency planning
- Business impact thresholds
- Exit strategy alignment
- Ongoing monitoring rules
Module 11. Cloud and Hybrid Environment Resilience
Adapt ISO 22301 controls for multi-cloud and hybrid infrastructure deployments.
12 chapters in this module
- Cloud provider alignment
- Shared responsibility model
- Data replication design
- Failover architecture
- Identity continuity
- Access recovery
- Configuration drift control
- Network segmentation
- Encryption key management
- Disaster recovery testing
- Cross-region recovery
- Cost control in failover
Module 12. Sustaining Certification and Readiness
Maintain ISO 22301 certification through surveillance audits and organisational change.
12 chapters in this module
- Surveillance audit prep
- Certification renewal
- Scope change process
- Organisational change impact
- Personnel turnover planning
- Control adaptation
- Documentation updates
- External auditor liaison
- Regulatory change response
- Internal audit cycle
- Management review updates
- Continuous training plan
How this maps to your situation
- Post-merger integration planning
- Regulator-facing review preparation
- Annual management review engagement
- Cross-border incident response
Before vs. after
Before
Generic ISO 22301 templates requiring rework for each engagement and peer escalations handled reactively
After
Repeatable, ServiceNow-integrated BCMS outputs trusted by regulators and proactively assigned to high-impact workstreams
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 4 hours per module; designed for flexible, on-demand learning alongside client work.
If nothing changes
Continuing with fragmented or reactive continuity planning increases exposure to audit findings, slows M&A integration, and reduces visibility into critical operational risks.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course integrates directly with ServiceNow workflows and global consultancy practices, delivering ready-to-use artefacts instead of theoretical knowledge.
Frequently asked
Is this course relevant if I’m not in a compliance role?
Yes. The course is designed for practitioners implementing governance frameworks in enterprise environments, especially consultants and technical leads.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does the course cover other standards like ISO 27001 or SOC 2?
No. The course focuses exclusively on ISO 22301 implementation with ServiceNow, ensuring depth over breadth.
$199 one-time. Approximately 4 hours per module; designed for flexible, on-demand learning alongside client work..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours