A tailored course, built for your situation
Mastering ISO 22301 for Project Managers in Global Technology Infrastructure
Build resilient project continuity frameworks with full ownership of business impact decisions
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Avoid delayed continuity activation due to unclear ownership or multi-level approvals
The situation this course is for
Projects fail recovery tests not because of poor planning, but because no one has explicit authority to declare an incident, adjust timelines, or release vendor teams from SLA penalties. Ambiguous handoffs create gaps even in mature ISO 22301 environments.
Who this is for
Senior project managers in global technology firms who own mission-critical infrastructure delivery and must ensure operational resilience without constant escalation
Who this is not for
Junior coordinators, IT support staff, or team members without final decision rights on incident response timelines or vendor recovery SLAs
What you walk away with
- Define and lock incident classification thresholds without escalation
- Set recovery time objectives per workstream and adjust them in real time
- Approve vendor SLA deviations during live recovery without oversight
- Own the release decision for recovery teams post-incident
- Document your command structure in audit-ready ISO 22301 evidence packs
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301:the current cycle Core Principles
Establish foundational knowledge of the standard’s structure, intent, and real-world implementation patterns in technology infrastructure environments.
12 chapters in this module
- Overview of ISO 22301:the current cycle scope and purpose
- Key differences between ISO 22301 and related standards
- Role of project leadership in continuity planning
- Mapping business impact to continuity thresholds
- Incident classification and declaration protocols
- Recovery time objectives and workstream dependencies
- Vendor role integration in recovery scenarios
- Resilience documentation hierarchy for audits
- Stakeholder communication during continuity events
- Decision authority mapping across event stages
- Regulatory expectations for reporting continuity events
- Common breakdowns in continuity activation processes
Module 2. Defining Incident Classification Criteria
Learn how to set clear, evidence-backed thresholds for declaring incidents across technical and operational dimensions.
12 chapters in this module
- Threshold design based on service availability metrics
- Financial impact thresholds for incident declaration
- Customer-facing downtime reporting triggers
- Internal escalation classification levels
- Cross-border coordination implications
- Automated monitoring alerts vs human judgment
- Documenting justification for late declarations
- Review rights of internal audit teams
- Handling partial outages and degraded performance
- Time-bound thresholds for incident confirmation
- Integration with existing monitoring data base systems
- Audit evidence requirements for classification logs
Module 3. Setting Recovery Time Objectives
Gain the ability to define and adjust recovery timelines per workstream with documented governance.
12 chapters in this module
- Baseline determination for critical path recovery
- Adjusting RTOs based on incident severity level
- Contractual obligations vs actual recovery capacity
- Workstream interdependency mapping
- Role of project manager in timeline validation
- Documenting rationale for timeline changes
- Vendor SLA alignment with internal RTOs
- Escalation paths when RTOs are at risk
- Monitoring recovery progress in real time
- Post-event review of timeline adherence
- Evidence packaging for ISO 22301 compliance
- Handling conflicting RTOs across business units
Module 4. Vendor SLA Governance in Recovery
Take ownership of vendor performance standards during continuity events without requiring senior approval.
12 chapters in this module
- Vendor recovery SLA baseline expectations
- Deviation approval process during active events
- Penalty enforcement without escalation
- Multi-vendor coordination timelines
- Service credit documentation and follow-up
- Real-time monitoring of vendor recovery actions
- Reporting obligations to internal stakeholders
- Contractual review rights post-recovery
- Documentation of vendor decision logs
- Handling vendor disputes on SLA breach
- Audit readiness of vendor performance records
- Continuous improvement of vendor SLA terms
Module 5. Team Mobilization and Command Structure
Design and implement a clear command hierarchy that activates automatically during incidents.
12 chapters in this module
- Core team definition and role assignment
- Backup personnel designation protocols
- Geographic distribution considerations
- Communication tree design and testing
- Role clarity in high-pressure scenarios
- Handover procedures between shifts
- External agency coordination protocols
- Authority limits of each command level
- Documentation of team activation logs
- Post-event team performance review
- Training requirements for command roles
- Audit validation of team readiness records
Module 6. Communication Plan Execution
Control the flow of information internally and externally during continuity events.
12 chapters in this module
- Internal stakeholder notification sequences
- Customer communication protocols
- Regulatory body reporting requirements
- Media response coordination
- Time intervals for status updates
- Approved messaging templates
- Escalation to legal counsel when needed
- Documentation of all external communications
- Handling misinformation during events
- Post-event stakeholder debriefs
- Archiving communication logs for audit
- Continuous improvement of messaging frameworks
Module 7. Evidence Collection and Audit Readiness
Build and maintain documentation packages that meet ISO 22301 audit requirements without remediation.
12 chapters in this module
- Required evidence types for each clause
- Incident log structure and retention
- Decision justification documentation
- Timeline alignment with monitoring data
- Stakeholder communication records
- Vendor performance documentation
- Team mobilization verification
- Post-event review minutes
- Gap tracking and remediation logs
- Internal audit response protocols
- External auditor engagement strategies
- Continuous evidence maintenance practices
Module 8. Decision Authority Mapping
Formalize who owns what decisions during continuity events to eliminate ambiguity.
12 chapters in this module
- Classification declaration ownership
- RTO adjustment authority levels
- Vendor SLA deviation approval rights
- Team mobilization initiation
- External communication release rights
- Resource reallocation during events
- Budget override thresholds
- Third-party engagement approval
- Legal counsel escalation triggers
- Post-event closure authorization
- Documentation of decision logs
- Audit validation of authority mapping
Module 9. Testing and Continuous Improvement
Lead realistic continuity tests and drive improvements based on findings.
12 chapters in this module
- Test scenario design and realism
- Participant selection and briefing
- Simulation vs live exercise trade-offs
- Time pressure incorporation
- Performance metrics definition
- Gap identification techniques
- Remediation planning and tracking
- Stakeholder feedback collection
- Reporting test outcomes to leadership
- Updating continuity plans post-test
- Audit evidence from test results
- Scheduling recurring test cycles
Module 10. Cross-Border Coordination Challenges
Navigate multi-region complexities in continuity planning and execution.
12 chapters in this module
- Time zone impact on response timelines
- Language and cultural considerations
- Legal jurisdiction differences
- Data sovereignty constraints
- Vendor coordination across regions
- Travel restrictions and team availability
- Regulatory reporting variances
- Incident classification consistency
- Unified communication protocols
- Post-event review harmonization
- Audit evidence standardization
- Continuous alignment of regional playbooks
Module 11. Integrating with Existing PMO Frameworks
Ensure continuity planning aligns seamlessly with project management methodologies.
12 chapters in this module
- Project lifecycle integration points
- Milestone dependency on continuity status
- Resource allocation conflict resolution
- Budget tracking for continuity activities
- Risk register integration
- Change management coordination
- Stakeholder reporting alignment
- Status reporting integration
- Tool stack compatibility
- Documentation format standardization
- Training material synchronization
- Audit alignment across domains
Module 12. Sustaining Resilience Post-Implementation
Maintain and evolve continuity capabilities over time without degradation.
12 chapters in this module
- Ownership transition protocols
- Knowledge retention strategies
- Succession planning for key roles
- Documentation version control
- Change request management process
- Stakeholder awareness maintenance
- Periodic training refresh cycles
- Tooling updates and integration
- External standard evolution tracking
- Internal audit follow-up cycles
- Benchmarking against industry peers
- Continuous documentation improvement
How this maps to your situation
- Defining incident classification thresholds
- Setting and adjusting recovery time objectives
- Approving vendor SLA deviations during recovery
- Releasing recovery teams post-incident
Before vs. after
Before
Recovery timelines depend on approvals; vendor SLA adjustments require escalation; incident classification waits for consensus.
After
You set activation thresholds; adjust RTOs in real time; approve vendor deviations independently; lead recovery with documented authority.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, with flexible pacing to fit project delivery cycles.
If nothing changes
Continuity plans remain vulnerable to delays when no single owner has full command of recovery decisions, leading to audit findings, customer impact, and leadership scrutiny during real events.
How this compares to the alternatives
Generic resilience courses focus on awareness; this program delivers documented decision rights that stand up in audit and real-world events.
Frequently asked
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this apply to my role as a project manager?
Yes, specifically designed for project leaders who own continuity outcomes in global technology environments.
Will I get templates I can use immediately?
Yes, every module includes customizable templates for evidence, decision logs, and vendor SLA governance.
$199 one-time. Approximately 3 hours per module, with flexible pacing to fit project delivery cycles..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours