A tailored course, built for your situation
Mastering ISO 22301 for Resilience Leaders at Scale
Build a self-reinforcing business continuity function that compounds across audits, incidents, and transformations
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Wasting time rebuilding continuity plans for each audit or event instead of building on prior work
The situation this course is for
Most teams reset after every incident or review, recreating plans from scratch. The cost compounds across cycles while institutional knowledge erodes. The gap isn't compliance, it's reusable design.
Who this is for
Senior resilience practitioner in regulated infrastructure with Big4 foundations, leading ISO 22301 deployments across complex service environments
Who this is not for
Those new to business continuity, generalist risk managers without ISO experience, or consultants focused only on certification
What you walk away with
- A modular BCMS implementation playbook tailored to Telstra-scale service environments
- Control mappings that evolve without full rework
- Incident response templates that improve with each use
- Audit-ready evidence trails that survive team changes
- Cross-functional stakeholder comms sequences that compound trust
The 12 modules (with all 144 chapters)
Module 1. Foundations of Compounding Resilience
How to shift from compliance-driven BCMS projects to self-reinforcing continuity programs. Establish the mental model for work that gains value over time across cycles and domains.
12 chapters in this module
- Defining compounding resilience
- From one-off to reusable design
- The lifecycle of a living playbook
- Embedding feedback loops
- Mapping stakeholder touchpoints
- Version control for BCMS
- Scaling patterns from incident to audit
- Knowledge retention across teams
- Measuring reuse efficiency
- Designing for future context
- The role of documentation debt
- First principles of compounding
Module 2. ISO 22301 Control Mapping That Evolves
Build control mappings that absorb new requirements without full rewrites. Use versioned templates and precedent tracking to maintain continuity across audits.
12 chapters in this module
- Anatomy of maintainable mapping
- Precedent tagging system
- Cross-reference indexing
- Change delta tracking
- Automated gap triggers
- Regulatory variation handling
- Mapping reuse scoring
- Stakeholder annotation rules
- Retention timelines
- Integration with GRC tools
- Mapping audit trail
- Living document governance
Module 3. Incident Playbooks That Improve With Use
Turn reactive response into iterative design. Build playbooks that log decision rationale and adapt automatically for next time.
12 chapters in this module
- Post-incident learning capture
- Decision rationale logging
- Automatic playbook updates
- Version branching logic
- Escalation path tuning
- Resource availability tracking
- Communication template library
- Cross-event comparison
- Failure mode indexing
- Succession planning integration
- Drill-to-incident translation
- Playbook maturity scoring
Module 4. Audit-Ready Evidence at Speed
Generate evidence packages in hours, not weeks. Use pre-validated components that assemble dynamically based on scope.
12 chapters in this module
- Modular evidence units
- Automated assembly rules
- Scope-to-template matching
- Pre-validated control proofs
- Evidence version control
- Stakeholder sign-off logging
- Temporal validity tracking
- Cross-audit comparability
- Evidence reuse metrics
- Compliance gap forecasting
- Evidence retention rules
- Third-party integration
Module 5. Stakeholder Comms That Compound Trust
Develop communication assets that gain credibility across cycles. Use tested narratives and escalation triggers to reduce friction in future engagements.
12 chapters in this module
- Comms versioning system
- Trust accumulation metrics
- Escalation threshold design
- Tone calibration by audience
- Pre-approved messaging blocks
- Response time benchmarks
- Crisis comms pre-signoff
- Feedback incorporation
- Cross-event narrative consistency
- Comms audit trail
- Reputation scoring
- Leadership alignment tracking
Module 6. Living Documentation Governance
Establish rules for maintaining living assets without drift. Define ownership, review cycles, and version control for long-term integrity.
12 chapters in this module
- Ownership matrix design
- Review cycle automation
- Change approval workflows
- Version branching strategy
- Deprecation rules
- Access control model
- Retention policy design
- Cross-team update protocol
- Audit readiness checks
- Documentation quality score
- Feedback intake process
- Living doc KPIs
Module 7. Continuity Knowledge Transfer
Preserve institutional knowledge across team changes. Build systems that transfer expertise without recreating lessons.
12 chapters in this module
- Expert insight capture
- Decision rationale archiving
- Onboarding integration
- Knowledge gap detection
- Mentorship pairing logic
- Lessons learned indexing
- Scenario-based training
- Succession readiness scoring
- Expertise mapping
- Knowledge decay alerts
- Cross-team sharing
- Retention plan alignment
Module 8. BCMS Integration with Service Operations
Align continuity planning with real-time service management. Use operational data to strengthen BCMS relevance and adoption.
12 chapters in this module
- Service dependency mapping
- Incident linkage design
- Automated trigger integration
- Change freeze coordination
- Capacity surge planning
- Event correlation rules
- Monitoring threshold alignment
- Service level impact analysis
- Alert-to-playbook mapping
- Runbook interoperability
- Data sync protocols
- Cross-system audit trail
Module 9. Resilience Metrics That Matter
Track what truly reflects program strength. Move beyond checklist completion to measures that show compounding value.
12 chapters in this module
- Reuse efficiency ratio
- Time-to-response trend
- Playbook maturity
- Knowledge retention score
- Stakeholder trust index
- Control drift detection
- Audit effort reduction
- Incident learning velocity
- Cross-function adoption rate
- Continuity program ROI
- Reputation tracking
- Maturity benchmarking
Module 10. Scaling Resilience Across Domains
Replicate proven patterns across business units without dilution. Use domain-specific templates that maintain core integrity.
12 chapters in this module
- Domain pattern library
- Core vs custom design
- Governance consistency
- Local adaptation rules
- Central oversight model
- Cross-domain audit alignment
- Standardization incentives
- Variation tracking
- Scaling readiness score
- Change propagation logic
- Performance benchmarking
- Lessons aggregation
Module 11. Vendor and Partner Integration
Extend compounding benefits to third parties. Build shared assets that strengthen collective resilience.
12 chapters in this module
- Vendor comms templates
- Joint playbook design
- Third-party evidence sharing
- Contractual obligation mapping
- Performance monitoring
- Audit alignment process
- Risk transfer validation
- Incident coordination
- Trust-building cycles
- Partner maturity scoring
- Contract renewal linkage
- Joint improvement planning
Module 12. Building the Self-Reinforcing BCMS
Unify all components into a continuous improvement loop. Create a BCMS that gains authority, efficiency, and influence over time.
12 chapters in this module
- Feedback loop design
- Improvement automation
- Stakeholder influence growth
- Authority accumulation
- Program visibility
- Leadership engagement
- Budget justification
- Talent attraction
- Cross-functional leverage
- Reputation effects
- Long-term roadmap
- Legacy transition planning
How this maps to your situation
- After first ISO 22301 audit
- During major incident recovery
- Before service transformation
- Ahead of regulatory review
Before vs. after
Before
Rebuilding continuity assets from scratch for every audit or outage, losing lessons across cycles
After
Deploying proven frameworks that improve with each use, creating a self-reinforcing resilience function
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: 60-75 minutes per module, designed to be completed alongside active delivery cycles.
If nothing changes
Continuing to rebuild rather than compound means higher long-term effort, repeated learning curves, and diminished influence when resilience becomes a strategic priority.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course focuses on building assets that gain value over time. Compared to consulting playbooks, it’s tailored to practitioners building enduring functions, not one-off certification.
Frequently asked
How is this different from standard ISO 22301 training?
It focuses on creating reusable systems that improve over time, not just passing audits. You'll build playbooks, templates, and evidence chains that compound across incidents and reviews.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this relevant for telecoms and large service providers?
Yes. The examples and templates are designed for complex, high-availability environments like yours.
$199 one-time. 60-75 minutes per module, designed to be completed alongside active delivery cycles..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours