A tailored course, built for your situation
Mastering ISO 22301 for Senior Application Managers in Higher Education Technology
Expand your governance scope with a proven business continuity framework tailored to academic IT environments
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Senior Application Manager in higher education IT with cross-system oversight and incident coordination responsibilities
Who this is not for
Junior system administrators, entry-level support staff, or personnel without formal incident or continuity responsibilities
What you walk away with
- Documented ISO 22301-compliant business continuity plan aligned to academic operational cycles
- Stakeholder engagement framework for non-IT departments during continuity planning
- Audit-ready evidence packages for internal and external reviewers
- Formalized escalation pathways that position you as the continuity decision owner
- Implementation playbook tailored to hybrid campus-cloud environments
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301 in Higher Education Contexts
Explore how ISO 22301 applies uniquely to academic institutions, including semester cycles, research data dependencies, and campus-wide service expectations.
12 chapters in this module
- Scope of ISO 22301
- Higher education operational rhythms
- Continuity vs disaster recovery
- Regulatory alignment in EU public institutions
- Risk tolerance in academic settings
- Stakeholder identification framework
- Mapping critical academic services
- Baseline compliance expectations
- Internal audit readiness markers
- External auditor communication norms
- Integration with ITIL practices
- Document control under ISO 22301
Module 2. Defining Your Governance Boundaries
Clarify decision rights, escalation paths, and cross-team influence zones to establish formal ownership of continuity planning.
12 chapters in this module
- Authority mapping techniques
- Service ownership alignment
- Formalizing informal influence
- Documenting decision rights
- Escalation path design
- Interdepartmental coordination triggers
- Boundary conflict resolution
- Change control integration
- Incident handover standards
- Stakeholder communication tiers
- Leadership reporting cadence
- Continuity role definition
Module 3. Risk Assessment for Academic IT Systems
Conduct targeted risk analysis for student information systems, research platforms, and learning management environments.
12 chapters in this module
- Critical system identification
- Downtime impact scoring
- Data loss thresholds
- Faculty workflow dependencies
- Exam period vulnerabilities
- Research data continuity
- Third-party vendor exposure
- Cloud service reliability mapping
- On-premise system aging risks
- Cybersecurity incident linkage
- Compliance-driven risk factors
- Risk register maintenance
Module 4. Business Impact Analysis in Campus Environments
Measure operational, financial, and reputational impacts of system outages specific to academic calendars and public funding norms.
12 chapters in this module
- Service level impact scoring
- Academic calendar dependencies
- Enrollment cycle risks
- Student service disruptions
- Research grant continuity
- Public perception factors
- Funding body expectations
- Staff productivity loss metrics
- Legal notice obligations
- Communication blackout risks
- Data integrity thresholds
- Recovery time benchmarks
Module 5. Establishing Continuity Objectives
Set measurable recovery targets aligned to institutional needs, not generic benchmarks.
12 chapters in this module
- RTO definition process
- RPO setting methodology
- Academic term recovery priorities
- System interdependency mapping
- Manual workarounds design
- Stakeholder tolerance interviews
- Budget constraint alignment
- Technology refresh cycle links
- Vendor SLA benchmarking
- Internal escalation thresholds
- Documented success criteria
- Review cycle planning
Module 6. Designing Resilient Application Architectures
Integrate redundancy, failover, and recovery design into application infrastructure decisions.
12 chapters in this module
- Application dependency mapping
- Database replication patterns
- Load balancing for continuity
- Multi-datacenter strategies
- Cloud-native recovery design
- Legacy system modernization
- Failover testing frequency
- Data synchronization checks
- Authentication continuity
- Session persistence methods
- DNS failover configuration
- Monitoring threshold design
Module 7. Developing Response and Recovery Procedures
Build structured, executable response playbooks for critical systems with clear ownership and handoff points.
12 chapters in this module
- Incident classification matrix
- Initial response checklist
- Team activation protocols
- Communication tree design
- External stakeholder alerts
- Status reporting templates
- Resource prioritization rules
- Vendor coordination steps
- Legal reporting obligations
- Media response coordination
- Post-incident review process
- Documentation standards
Module 8. Stakeholder Engagement and Training
Equip faculty, department heads, and administrative staff with continuity awareness and response roles.
12 chapters in this module
- Audience segmentation strategy
- Role-based training plans
- Continuity awareness campaigns
- Department liaison selection
- Simulation exercise design
- Faculty communication protocols
- Student impact messaging
- Crisis communication templates
- Leadership briefing formats
- Vendor coordination training
- Third-party access protocols
- Annual refresh cadence
Module 9. Testing and Maintenance Planning
Schedule and execute tests that validate recovery procedures without disrupting academic operations.
12 chapters in this module
- Test frequency guidelines
- Simulation scenario design
- Partial failover execution
- Full-scale test planning
- Academic calendar alignment
- Stakeholder notification process
- Test observation roles
- Outcome measurement metrics
- Gap documentation method
- Remediation tracking workflow
- Regulatory test evidence
- Continuous improvement loop
Module 10. Documenting for Audit and Compliance
Produce ISO 22301-compliant documentation packages ready for internal and external review.
12 chapters in this module
- Required document checklist
- Control mapping methodology
- Evidence collection standards
- Version control practices
- Internal review workflow
- External auditor preparation
- Regulatory correspondence logs
- Gap tracking spreadsheet
- Policy exception documentation
- Training record maintenance
- Third-party assessment integration
- Document retention rules
Module 11. Integrating with Existing IT Governance
Align ISO 22301 practices with current ITIL, change management, and security frameworks.
12 chapters in this module
- ITIL service continuity link
- Change approval integration
- Security incident coordination
- Asset management linkage
- Vendor management alignment
- Budget cycle integration
- Leadership reporting sync
- Risk committee updates
- Internal audit coordination
- Policy lifecycle alignment
- Document management system
- Cross-functional governance
Module 12. Sustaining and Evolving the Program
Maintain continuity program relevance as systems, staff, and institutional priorities change.
12 chapters in this module
- Change impact assessment
- System decommission planning
- Staff turnover protocols
- Leadership transition support
- Program maturity assessment
- Benchmarking against peers
- Continuous improvement process
- Technology refresh integration
- Stakeholder feedback loops
- Regulatory change monitoring
- Annual review cycle
- Succession planning
How this maps to your situation
- Initial ISO 22301 scoping
- Cross-team governance design
- Risk assessment execution
- Full program sustainability
Before vs. after
Before
Continuity planning is reactive, decentralized, and dependent on individual initiative.
After
You lead a structured, documented ISO 22301 program with formal decision rights and cross-functional recognition.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters total)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45-60 minutes per module, designed for integration into regular planning cycles.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course is tailored to higher education IT environments with real-world templates and decision frameworks used by practitioners in similar roles.
Frequently asked
Who is this course for?
Senior application managers and technology leads in higher education responsible for system continuity and incident response.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is ISO 22301 certification included?
No. This course prepares you to lead the implementation and documentation required for certification, but does not grant certification.
$199 one-time. Approximately 45-60 minutes per module, designed for integration into regular planning cycles..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours