A tailored course, built for your situation
Mastering ISO 27001 for Senior Service Delivery Managers
Build authority across regions, business units, and delivery teams through structured information security leadership
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Information security used to be siloed. Now it's embedded in service delivery, yet most managers lack a repeatable method to extend their influence across business lines.
The situation this course is for
Service delivery leaders are expected to uphold compliance standards like ISO 27001, but often without the structured framework to scale their impact. Without a proven approach, their contributions stay confined to incident response or audit support, missing opportunities to shape cross-functional trust, vendor governance, and regional rollout consistency.
Who this is for
Senior Service Delivery Managers in global IT service organizations who lead multi-team engagements, own SLA integrity, and interface with risk, compliance, and client assurance functions. They are not security specialists but are expected to embody and enforce governance standards.
Who this is not for
Individual contributors focused only on ticket resolution, junior delivery coordinators, or practitioners outside regulated IT service environments.
What you walk away with
- Lead ISO 27001 control implementation with confidence across diverse client engagements
- Structure documentation that teams reuse across regions and service lines
- Anticipate and resolve auditor questions before they arise
- Position service delivery as the anchor for compliance-readiness across the account
- Earn repeat inclusion in client risk review cycles and governance forums
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 27001 in Service Delivery Contexts
Ground ISO 27001 principles in real-world service delivery scenarios, focusing on how controls map to SLAs, incident response, and client reporting obligations.
12 chapters in this module
- Defining scope with client boundaries in mind
- Linking controls to service KPIs
- Asset identification in hybrid environments
- Mapping access controls to support tiers
- Documenting service-specific risks
- Integrating change management with ISO 27001
- Understanding auditor expectations
- Building control narratives for non-experts
- Vendor management under clause 6.3
- Maintaining asset registers across regions
- Incident handling aligned to clause 13
- Preparing for internal audits
Module 2. Scoping Across Business Units
Learn how to define and justify the scope of ISO 27001 implementation when managing multiple client accounts and service lines.
12 chapters in this module
- Identifying common control boundaries
- Excluding irrelevant clauses with evidence
- Handling multi-geo data flows
- Aligning scope with client audit cycles
- Documenting rationale for assessor review
- Managing scope creep in agile delivery
- Using service maps to visualize coverage
- Linking scope to contract terms
- Avoiding over-scoping in shared environments
- Defining out-of-scope with confidence
- Managing exceptions proactively
- Maintaining scope documentation
Module 3. Risk Assessment for Service Operations
Apply ISO 27001 risk assessment methods specifically to service delivery environments including helpdesk, NOC, and managed services.
12 chapters in this module
- Identifying assets in service ecosystems
- Threat modeling for support systems
- Vulnerability sources in third-party tools
- Impact assessment for SLA breaches
- Likelihood calibration across regions
- Risk treatment plan templates
- Integrating with client risk frameworks
- Documenting residual risk decisions
- Linking risk decisions to controls
- Maintaining risk registers
- Updating assessments post-incident
- Presenting risk outcomes to stakeholders
Module 4. Control Implementation in Delivery Teams
Turn ISO 27001 controls into actionable practices for frontline delivery teams without overwhelming them.
12 chapters in this module
- Translating A.6.1.2 into team onboarding
- Enforcing access reviews in practice
- Handling password policies across systems
- Documenting remote access securely
- Managing shared account protocols
- Implementing clean desk policies remotely
- Securing mobile support devices
- Enforcing media handling rules
- Managing equipment disposal tracking
- Training teams on security roles
- Creating control checklists
- Auditing compliance without disruption
Module 5. Building Internal Audit Readiness
Prepare your service delivery environment for internal audits with structured documentation and preemptive validation.
12 chapters in this module
- Scheduling internal audit cycles
- Assigning internal auditors
- Developing audit checklists
- Gathering evidence proactively
- Conducting gap assessments
- Remediating findings systematically
- Tracking corrective actions
- Reporting to management
- Integrating audit tools
- Maintaining audit trails
- Handling auditor requests efficiently
- Building audit playbooks
Module 6. Managing External Certification Audits
Navigate the certification audit process with confidence, presenting your service delivery environment as audit-ready.
12 chapters in this module
- Choosing a certification body
- Preparing for stage 1 audits
- Submitting documentation packages
- Handling non-conformities
- Preparing for stage 2 audits
- Managing auditor interviews
- Presenting control evidence
- Responding to findings
- Obtaining certification
- Maintaining certification
- Scheduling surveillance audits
- Recertification preparation
Module 7. Continuous Improvement and Management Review
Establish a rhythm of continuous improvement aligned to ISO 27001 requirements and service delivery goals.
12 chapters in this module
- Scheduling management reviews
- Agenda planning for review meetings
- Reporting on key metrics
- Tracking improvement initiatives
- Updating risk assessments
- Reviewing audit results
- Evaluating performance indicators
- Adjusting controls based on feedback
- Documenting review outcomes
- Maintaining minutes and actions
- Linking improvements to business goals
- Demonstrating leadership commitment
Module 8. Documentation and Record Keeping
Create and maintain the documentation required by ISO 27001 in a way that supports service delivery efficiency.
12 chapters in this module
- Identifying required documents
- Creating statement of applicability
- Maintaining inventory of assets
- Documenting risk assessments
- Recording control implementation
- Managing version control
- Storing documents securely
- Ensuring accessibility
- Setting retention periods
- Handling document updates
- Auditing documentation practices
- Automating record keeping
Module 9. Training and Awareness for Delivery Teams
Develop and deliver effective security awareness programs tailored to service delivery roles.
12 chapters in this module
- Assessing training needs
- Developing role-based content
- Delivering initial training
- Scheduling refresher training
- Using e-learning platforms
- Tracking completion
- Evaluating effectiveness
- Incorporating lessons from incidents
- Promoting security culture
- Recognizing secure behaviors
- Updating content regularly
- Measuring awareness improvement
Module 10. Integrating ISO 27001 with ITIL and Service Management
Align ISO 27001 controls with ITIL processes to avoid duplication and enhance service delivery.
12 chapters in this module
- Aligning incident management with security
- Integrating change management controls
- Linking problem management to risk
- Connecting service continuity with BC plans
- Merging SLA and security monitoring
- Using CSIs to improve controls
- Integrating SACM with asset management
- Enhancing service reporting
- Coordinating with ITIL teams
- Training cross-functional staff
- Documenting integration points
- Optimizing for audits
Module 11. Managing Third-Party and Vendor Risks
Apply ISO 27001 controls to third-party relationships common in service delivery.
12 chapters in this module
- Identifying vendor relationships
- Assessing vendor risks
- Including security in contracts
- Conducting vendor audits
- Monitoring vendor compliance
- Managing subcontractors
- Handling data processing agreements
- Evaluating cloud providers
- Documenting due diligence
- Responding to vendor incidents
- Terminating vendor access
- Maintaining vendor records
Module 12. Scaling ISO 27001 Across Regions
Extend your ISO 27001 implementation across multiple regions while accounting for local variations.
12 chapters in this module
- Assessing regional differences
- Adapting controls locally
- Maintaining central oversight
- Coordinating regional teams
- Standardizing documentation
- Managing language barriers
- Handling legal variations
- Conducting remote audits
- Training regional staff
- Sharing best practices
- Monitoring global compliance
- Reporting consolidated results
How this maps to your situation
- When preparing for your first ISO 27001 audit
- While managing multi-region delivery teams
- During client risk review cycles
- Before signing new service agreements
Before vs. after
Before
Operating in reactive mode, responding to audits, managing exceptions, and explaining gaps after the fact.
After
Leading from the front, shaping the security narrative, structuring reusable artefacts, and influencing design decisions across service lines.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be completed alongside active delivery responsibilities.
If nothing changes
Without a structured approach, service delivery leaders risk being sidelined in governance conversations, missing opportunities to demonstrate value beyond uptime and ticket resolution. The shift toward integrated compliance means influence is earned through documented command of frameworks like ISO 27001.
How this compares to the alternatives
Most ISO 27001 training is generic or audit-focused. This course is built specifically for senior service delivery managers who must operationalize controls across teams, regions, and client accounts, without becoming full-time compliance officers.
Frequently asked
Is this course only for people in security roles?
No. It's designed for service delivery leaders who must apply and explain ISO 27001 in client-facing, multi-team environments.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will I receive a certificate?
Yes, upon completion, you'll receive a certificate of mastery in ISO 27001 for service delivery contexts.
$199 one-time. Approximately 3 hours per module, designed to be completed alongside active delivery responsibilities..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours