A tailored course, built for your situation
Mastering ISO 27701 for Senior Program Leaders in Technology-Driven Customer Experience
Build privacy into the core of customer-facing programs with precision and authority.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Privacy governance often feels bolted on, not built in, especially in fast-moving customer experience programs.
The situation this course is for
Teams scramble to retrofit compliance into delivery cycles, creating rework and delays. Program leaders end up reacting to audits instead of shaping privacy outcomes from the start.
Who this is for
Senior program managers in enterprise tech environments who lead customer-facing digital initiatives and need to embed compliance without sacrificing speed.
Who this is not for
Junior project coordinators, auditors without delivery responsibility, or specialists focused only on compliance documentation with no program leadership role.
What you walk away with
- Define and defend the scope of privacy governance within customer experience programs using ISO 27701
- Map personal data flows and processing activities with audit-ready accuracy
- Integrate privacy controls directly into sprint planning and release milestones
- Lead vendor privacy reviews with confidence and documented methodology
- Produce a living privacy implementation playbook tailored to ongoing program delivery
The 12 modules (with all 144 chapters)
Module 1. Foundations of ISO 27701 in Program Context
Understand how ISO 27701 extends ISO 27001 with privacy-specific controls, and why it matters for customer experience programs handling personal data.
12 chapters in this module
- Core purpose of ISO 27701
- Relationship to GDPR and CCPA
- Privacy roles and responsibilities
- Scope definition principles
- Data processing terminology
- Linking privacy to customer trust
- Compliance vs. embedded privacy
- Program-level accountability
- Documentation expectations
- Integration with PMO standards
- Stakeholder alignment points
- Initial gap assessment
Module 2. Privacy Governance in Technology Programs
Position privacy as a core program function, not a compliance add-on, with leadership-aligned decision frameworks.
12 chapters in this module
- Privacy as program requirement
- Governance model design
- RACI for privacy decisions
- Executive escalation paths
- Budget integration points
- Privacy in program charters
- KPIs for privacy maturity
- Cross-functional ownership
- Privacy in vendor contracts
- Change control protocols
- Audit readiness planning
- Privacy incident response
Module 3. Data Mapping for Customer Experience Systems
Build accurate, maintainable data flow maps for systems that handle customer data, from capture to deletion.
12 chapters in this module
- Identifying personal data types
- Data lifecycle stages
- System boundary definition
- Third-party data sharing
- Mapping tools and templates
- Interviewing data owners
- Validating with engineering teams
- Dynamic data environments
- Anonymization tracking
- Retention schedule alignment
- Data subject rights integration
- Documentation for auditors
Module 4. Scope Definition and Boundary Control
Define what’s in and out of scope for ISO 27701 implementation, with defensible rationale for program leads.
12 chapters in this module
- Program vs. enterprise scope
- In-scope system criteria
- Exclusion justification
- Boundary documentation
- Interfacing systems
- Cloud environment handling
- Shadow IT identification
- Stakeholder sign-off process
- Scope change protocol
- Integration with architecture review
- Audit evidence packaging
- Maintaining scope over time
Module 5. Privacy Control Implementation
Apply ISO 27701 Annex A and B controls directly within program timelines and delivery milestones.
12 chapters in this module
- Annex A control overview
- Annex B control mapping
- Control ownership assignment
- Implementation sequencing
- Sprint integration methods
- Testing validation points
- Documentation standards
- Automation opportunities
- Third-party control assurance
- Control interdependencies
- Evidence collection workflow
- Continuous improvement loop
Module 6. Vendor Privacy Oversight
Lead vendor assessments and contractual terms with confidence using ISO 27701 as the baseline.
12 chapters in this module
- Vendor categorization
- Third-party risk tiers
- Pre-contract review checklist
- DPA alignment
- Audit rights negotiation
- Sub-processor tracking
- Onboarding assessments
- Ongoing monitoring
- Incident response alignment
- Exit requirements
- Vendor performance scorecard
- Centralized vendor register
Module 7. Privacy by Design Integration
Embed privacy principles into program initiation, design, and delivery phases.
12 chapters in this module
- Privacy impact assessment timing
- Design review gates
- Stakeholder consultation
- Default privacy settings
- Data minimization techniques
- Purpose limitation enforcement
- User-facing transparency
- Consent mechanism design
- Architecture review integration
- Security control pairing
- Testing for privacy compliance
- Post-launch evaluation
Module 8. Internal Audit and Readiness
Prepare for internal and external audits with structured, repeatable processes.
12 chapters in this module
- Audit planning cycle
- Evidence collection strategy
- Interview preparation
- Nonconformance handling
- Corrective action tracking
- Management review input
- Audit scope definition
- Internal auditor coordination
- Findings presentation
- Remediation prioritization
- Audit follow-up process
- Continuous audit readiness
Module 9. Program-Level Privacy Reporting
Create clear, leadership-ready reports on privacy governance status and risk posture.
12 chapters in this module
- KPI selection
- Dashboard design principles
- Executive summary writing
- Risk heat mapping
- Compliance status tracking
- Trend analysis
- Incident reporting
- Budget variance analysis
- Stakeholder-specific views
- Presentation formats
- Escalation protocols
- Board-level summary prep
Module 10. Privacy Culture and Training
Foster team-wide ownership of privacy principles through targeted communication and training.
12 chapters in this module
- Audience segmentation
- Role-specific training
- Onboarding integration
- Awareness campaign design
- Phishing simulation use
- Privacy champions network
- Feedback collection
- Knowledge retention
- Culture measurement
- Reinforcement frequency
- Leadership modeling
- Training effectiveness metrics
Module 11. Continuous Improvement and Recertification
Maintain and evolve privacy governance over time with structured review cycles.
12 chapters in this module
- Management review meetings
- Performance evaluation
- Internal audit follow-up
- Control updates
- Policy refresh cycles
- Stakeholder feedback
- Benchmarking against peers
- Recertification planning
- Scope changes
- Technology refresh integration
- Lessons learned process
- Documentation maintenance
Module 12. Implementation Playbook Development
Build a living, reusable playbook to apply ISO 27701 across future programs.
12 chapters in this module
- Template library creation
- Process documentation
- Tool integration guide
- Team onboarding plan
- Version control
- Playbook governance
- Lessons log
- Adoption tracking
- Cross-program alignment
- Leadership sign-off
- Maintenance schedule
- Scaling strategy
How this maps to your situation
- Leading customer-facing programs with personal data handling
- Integrating compliance into agile delivery timelines
- Driving vendor privacy assessments with authority
- Reporting privacy posture to senior leadership
Before vs. after
Before
Privacy governance feels reactive, bolted on late in delivery cycles, with fragmented ownership and inconsistent documentation.
After
You lead privacy by design from program inception, with structured methods, clear scope, and documented authority across teams and vendors.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters total)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be completed alongside active program delivery.
If nothing changes
Without structured integration, privacy efforts remain siloed and audit-driven, limiting your ability to expand your governance mandate within customer experience programs.
How this compares to the alternatives
Unlike generic compliance courses, this program is built for senior program leaders who need to embed ISO 27701 directly into delivery workflows, not just pass an audit.
Frequently asked
Is this course relevant if I'm not in a privacy-specific role?
Yes. It’s designed for program leaders who manage technology and customer experience initiatives and need to own privacy governance as part of their existing scope.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me lead vendor privacy assessments?
Yes. Module 6 gives you a complete framework for assessing third parties and building contractual oversight into your governance mandate.
$199 one-time. Approximately 3 hours per module, designed to be completed alongside active program delivery..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours