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Mastering ISO 9004; A Step-by-Step Guide to Implementing a World-Class Quality Management System

Mastering ISO 9004; A Step-by-Step Guide to Implementing a World-Class Quality Management System

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Mastering ISO 9004: A Step-by-Step Guide to Implementing a World-Class Quality Management System



Course Overview

This comprehensive course is designed to provide participants with a thorough understanding of the ISO 9004 standard and its application in implementing a world-class quality management system. The course is interactive, engaging, and personalized, with a focus on practical, real-world applications.



Course Objectives

  • Understand the principles and requirements of the ISO 9004 standard
  • Learn how to implement a quality management system that meets the requirements of ISO 9004
  • Develop the skills and knowledge needed to lead and manage a quality management system
  • Understand how to measure and evaluate the effectiveness of a quality management system
  • Learn how to identify and address gaps in a quality management system


Course Outline

Module 1: Introduction to ISO 9004

  • Overview of the ISO 9004 standard
  • History and development of the standard
  • Key principles and requirements of the standard
  • Benefits of implementing a quality management system

Module 2: Understanding the Requirements of ISO 9004

  • Clause 1: Scope
  • Clause 2: Normative references
  • Clause 3: Terms and definitions
  • Clause 4: Quality management system
  • Clause 5: Management responsibility
  • Clause 6: Resource management
  • Clause 7: Product realization
  • Clause 8: Measurement, analysis, and improvement

Module 3: Implementing a Quality Management System

  • Defining the scope of the quality management system
  • Establishing the quality policy and objectives
  • Defining the organizational structure and responsibilities
  • Establishing the quality management system processes
  • Implementing the quality management system

Module 4: Measuring and Evaluating the Effectiveness of a Quality Management System

  • Defining the metrics and key performance indicators (KPIs)
  • Establishing the measurement and evaluation processes
  • Collecting and analyzing data
  • Evaluating the effectiveness of the quality management system
  • Identifying areas for improvement

Module 5: Continual Improvement of a Quality Management System

  • Defining the continual improvement process
  • Identifying opportunities for improvement
  • Developing and implementing improvements
  • Evaluating the effectiveness of improvements
  • Maintaining the quality management system

Module 6: Auditing and Certification

  • Understanding the audit process
  • Preparing for an audit
  • Conducting an audit
  • Addressing audit findings
  • Maintaining certification

Module 7: Leadership and Management of a Quality Management System

  • Defining the role of leadership in a quality management system
  • Establishing the quality policy and objectives
  • Defining the organizational structure and responsibilities
  • Leading and managing the quality management system
  • Communicating the importance of quality

Module 8: Risk Management and Quality Management

  • Understanding risk management
  • Identifying and assessing risks
  • Developing and implementing risk mitigation strategies
  • Evaluating the effectiveness of risk mitigation strategies
  • Maintaining a risk management process

Module 9: Quality Management and Customer Satisfaction

  • Understanding customer satisfaction
  • Defining customer requirements
  • Developing and implementing customer satisfaction strategies
  • Evaluating the effectiveness of customer satisfaction strategies
  • Maintaining a customer-focused quality management system

Module 10: Quality Management and Supply Chain Management

  • Understanding supply chain management
  • Defining supplier requirements
  • Developing and implementing supplier management strategies
  • Evaluating the effectiveness of supplier management strategies
  • Maintaining a supplier-focused quality management system


Certificate of Completion

Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging course content
  • Comprehensive and personalized learning experience
  • Up-to-date and practical information
  • Real-world applications and case studies
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning schedule and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking
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