Mastering ISO/IEC 19770: A Step-by-Step Guide to IT Asset Management
This comprehensive course is designed to provide participants with a thorough understanding of IT asset management using the ISO/IEC 19770 standard. Upon completion, participants will receive a certificate issued by The Art of Service.Course Features - Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning approach
- Practical and real-world applications
- High-quality content developed by expert instructors
- Certificate issued upon completion
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven learning environment
- Actionable insights and hands-on projects
- Bite-sized lessons for easy learning
- Lifetime access to course materials
- Gamification and progress tracking features
Course Outline Chapter 1: Introduction to IT Asset Management
Topic 1.1: Understanding IT Asset Management
- Definition and scope of IT asset management
- Benefits and importance of IT asset management
- Overview of the ISO/IEC 19770 standard
Topic 1.2: IT Asset Management Best Practices
- Industry best practices for IT asset management
- Common challenges and pitfalls in IT asset management
- Key success factors for effective IT asset management
Chapter 2: IT Asset Management Framework
Topic 2.1: IT Asset Management Framework Overview
- Introduction to the IT asset management framework
- Key components of the IT asset management framework
- Relationship between the IT asset management framework and the ISO/IEC 19770 standard
Topic 2.2: IT Asset Management Framework Implementation
- Step-by-step guide to implementing the IT asset management framework
- Best practices for IT asset management framework implementation
- Common challenges and solutions in IT asset management framework implementation
Chapter 3: IT Asset Management Processes
Topic 3.1: IT Asset Management Process Overview
- Introduction to IT asset management processes
- Key IT asset management processes
- Relationship between IT asset management processes and the ISO/IEC 19770 standard
Topic 3.2: IT Asset Management Process Implementation
- Step-by-step guide to implementing IT asset management processes
- Best practices for IT asset management process implementation
- Common challenges and solutions in IT asset management process implementation
Chapter 4: IT Asset Management Technology
Topic 4.1: IT Asset Management Technology Overview
- Introduction to IT asset management technology
- Key IT asset management technology components
- Relationship between IT asset management technology and the ISO/IEC 19770 standard
Topic 4.2: IT Asset Management Technology Implementation
- Step-by-step guide to implementing IT asset management technology
- Best practices for IT asset management technology implementation
- Common challenges and solutions in IT asset management technology implementation
Chapter 5: IT Asset Management Metrics and Reporting
Topic 5.1: IT Asset Management Metrics Overview
- Introduction to IT asset management metrics
- Key IT asset management metrics
- Relationship between IT asset management metrics and the ISO/IEC 19770 standard
Topic 5.2: IT Asset Management Reporting
- Step-by-step guide to IT asset management reporting
- Best practices for IT asset management reporting
- Common challenges and solutions in IT asset management reporting
Chapter 6: IT Asset Management Maturity and Improvement
Topic 6.1: IT Asset Management Maturity Overview
- Introduction to IT asset management maturity
- Key IT asset management maturity components
- Relationship between IT asset management maturity and the ISO/IEC 19770 standard
Topic 6.2: IT Asset Management Improvement
- Step-by-step guide to IT asset management improvement
- Best practices for IT asset management improvement
- Common challenges and solutions in IT asset management improvement
Chapter 7: IT Asset Management Case Studies and Best Practices
Topic 7.1: IT Asset Management Case Studies
- Real-world IT asset management case studies
- Lessons learned from IT asset management case studies
- Best practices for IT asset management implementation
Topic 7.2: IT Asset Management Best Practices
- Industry best practices for IT asset management
- Common challenges and pitfalls in IT asset management
- Key success factors for effective IT asset management
Chapter 8: IT Asset Management Certification and Compliance
Topic 8.1: IT Asset Management Certification Overview
- Introduction to IT asset management certification
- Key IT asset management certification components
- Relationship between IT asset management certification and the ISO/IEC 19770 standard
Topic 8.2: IT Asset Management Compliance
- Step-by-step guide to IT asset management compliance
- Best practices for IT asset management compliance
- Common challenges and solutions in IT asset management compliance
Chapter 1: Introduction to IT Asset Management
Topic 1.1: Understanding IT Asset Management
- Definition and scope of IT asset management
- Benefits and importance of IT asset management
- Overview of the ISO/IEC 19770 standard
Topic 1.2: IT Asset Management Best Practices
- Industry best practices for IT asset management
- Common challenges and pitfalls in IT asset management
- Key success factors for effective IT asset management
Chapter 2: IT Asset Management Framework
Topic 2.1: IT Asset Management Framework Overview
- Introduction to the IT asset management framework
- Key components of the IT asset management framework
- Relationship between the IT asset management framework and the ISO/IEC 19770 standard
Topic 2.2: IT Asset Management Framework Implementation
- Step-by-step guide to implementing the IT asset management framework
- Best practices for IT asset management framework implementation
- Common challenges and solutions in IT asset management framework implementation
Chapter 3: IT Asset Management Processes
Topic 3.1: IT Asset Management Process Overview
- Introduction to IT asset management processes
- Key IT asset management processes
- Relationship between IT asset management processes and the ISO/IEC 19770 standard
Topic 3.2: IT Asset Management Process Implementation
- Step-by-step guide to implementing IT asset management processes
- Best practices for IT asset management process implementation
- Common challenges and solutions in IT asset management process implementation
Chapter 4: IT Asset Management Technology
Topic 4.1: IT Asset Management Technology Overview
- Introduction to IT asset management technology
- Key IT asset management technology components
- Relationship between IT asset management technology and the ISO/IEC 19770 standard
Topic 4.2: IT Asset Management Technology Implementation
- Step-by-step guide to implementing IT asset management technology
- Best practices for IT asset management technology implementation
- Common challenges and solutions in IT asset management technology implementation
Chapter 5: IT Asset Management Metrics and Reporting
Topic 5.1: IT Asset Management Metrics Overview
- Introduction to IT asset management metrics
- Key IT asset management metrics
- Relationship between IT asset management metrics and the ISO/IEC 19770 standard
Topic 5.2: IT Asset Management Reporting
- Step-by-step guide to IT asset management reporting
- Best practices for IT asset management reporting
- Common challenges and solutions in IT asset management reporting
Chapter 6: IT Asset Management Maturity and Improvement
Topic 6.1: IT Asset Management Maturity Overview
- Introduction to IT asset management maturity
- Key IT asset management maturity components
- Relationship between IT asset management maturity and the ISO/IEC 19770 standard
Topic 6.2: IT Asset Management Improvement
- Step-by-step guide to IT asset management improvement
- Best practices for IT asset management improvement
- Common challenges and solutions in IT asset management improvement
Chapter 7: IT Asset Management Case Studies and Best Practices
Topic 7.1: IT Asset Management Case Studies
- Real-world IT asset management case studies
- Lessons learned from IT asset management case studies
- Best practices for IT asset management implementation
Topic 7.2: IT Asset Management Best Practices
- Industry best practices for IT asset management
- Common challenges and pitfalls in IT asset management
- Key success factors for effective IT asset management
Chapter 8: IT Asset Management Certification and Compliance
Topic 8.1: IT Asset Management Certification Overview
- Introduction to IT asset management certification
- Key IT asset management certification components
- Relationship between IT asset management certification and the ISO/IEC 19770 standard
Topic 8.2: IT Asset Management Compliance
- Step-by-step guide to IT asset management compliance
- Best practices for IT asset management compliance
- Common challenges and solutions in IT asset management compliance