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Mastering IT Managed Services; A Step-by-Step Guide to Implementation and Project Management

Mastering IT Managed Services; A Step-by-Step Guide to Implementation and Project Management

$199.00
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Mastering IT Managed Services: A Step-by-Step Guide to Implementation and Project Management



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to successfully implement and manage IT managed services. Through a combination of interactive lessons, hands-on projects, and real-world applications, participants will gain a deep understanding of the concepts, tools, and best practices required to excel in this field.



Course Objectives

  • Understand the fundamentals of IT managed services and their importance in modern IT operations
  • Learn how to implement and manage IT managed services using a step-by-step approach
  • Develop project management skills to ensure successful IT managed services projects
  • Gain hands-on experience with industry-leading tools and technologies
  • Apply best practices and industry standards to real-world scenarios
  • Prepare for a career in IT managed services with a comprehensive understanding of the field


Course Outline

Module 1: Introduction to IT Managed Services

  • Defining IT managed services
  • Benefits of IT managed services
  • Types of IT managed services
  • Industry trends and outlook

Module 2: IT Managed Services Frameworks and Standards

  • Overview of ITIL, ISO/IEC 20000, and other industry frameworks and standards
  • Understanding the service lifecycle
  • Service strategy and design
  • Service transition and operation
  • Continual service improvement

Module 3: IT Managed Services Implementation

  • Assessing organizational readiness for IT managed services
  • Defining IT managed services scope and objectives
  • Developing an IT managed services implementation plan
  • Establishing a service management organization
  • Implementing IT managed services tools and technologies

Module 4: IT Managed Services Project Management

  • Understanding project management principles and methodologies
  • Defining project scope, goals, and deliverables
  • Developing a project schedule and budget
  • Managing project resources and stakeholders
  • Monitoring and controlling project progress
  • Closing and evaluating the project

Module 5: IT Managed Services Operations and Management

  • Understanding IT managed services operations and management
  • Service desk and incident management
  • Problem management and root cause analysis
  • Change management and release management
  • Service level management and reporting
  • Capacity and availability management

Module 6: IT Managed Services Tools and Technologies

  • Overview of industry-leading IT managed services tools and technologies
  • Service management platforms and software
  • Monitoring and analytics tools
  • Automation and orchestration tools
  • Cloud and virtualization technologies

Module 7: IT Managed Services Security and Risk Management

  • Understanding IT managed services security and risk management
  • Security frameworks and standards
  • Risk assessment and mitigation
  • Compliance and regulatory requirements
  • Security incident response and management

Module 8: IT Managed Services Continuous Improvement

  • Understanding the importance of continuous improvement in IT managed services
  • Service improvement methodologies and frameworks
  • Identifying and prioritizing service improvement opportunities
  • Developing and implementing service improvement plans
  • Measuring and evaluating service improvement outcomes


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service, demonstrating their expertise and knowledge in IT managed services implementation and project management.



Course Features

  • Interactive and engaging lessons
  • Comprehensive and up-to-date content
  • Personalized learning experience
  • Expert instructors with industry experience
  • Hands-on projects and real-world applications
  • Flexible learning options and mobile accessibility
  • Community-driven discussion forums
  • Actionable insights and takeaways
  • Bite-sized lessons and manageable course pace
  • Lifetime access to course materials
  • Gamification and progress tracking features
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