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Mastering IT Operating Model Canvas; A Step-by-Step Guide to Design, Implement and Govern a Comprehensive IT Operating Model

Mastering IT Operating Model Canvas; A Step-by-Step Guide to Design, Implement and Govern a Comprehensive IT Operating Model

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Mastering IT Operating Model Canvas: A Step-by-Step Guide to Design, Implement and Govern a Comprehensive IT Operating Model



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to design, implement, and govern a comprehensive IT operating model using the IT Operating Model Canvas. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to IT Operating Model Canvas

  • Overview of IT Operating Model Canvas
  • Benefits of using IT Operating Model Canvas
  • Key components of IT Operating Model Canvas
  • Case studies and examples

Module 2: Designing the IT Operating Model Canvas

  • Understanding the organization's vision and strategy
  • Defining the IT operating model's purpose and scope
  • Identifying key stakeholders and their roles
  • Designing the IT operating model's structure and governance

Module 3: Implementing the IT Operating Model Canvas

  • Developing a roadmap for implementation
  • Establishing key performance indicators (KPIs) and metrics
  • Defining roles and responsibilities
  • Implementing the IT operating model's structure and governance

Module 4: Governing the IT Operating Model Canvas

  • Establishing a governance framework
  • Defining policies and procedures
  • Implementing monitoring and reporting mechanisms
  • Continuously evaluating and improving the IT operating model

Module 5: Managing IT Services and Processes

  • Understanding IT service management frameworks (e.g. ITIL)
  • Defining IT services and processes
  • Implementing service level agreements (SLAs) and operational level agreements (OLAs)
  • Continuously evaluating and improving IT services and processes

Module 6: Managing IT Infrastructure and Technology

  • Understanding IT infrastructure and technology components
  • Defining IT infrastructure and technology strategies
  • Implementing IT infrastructure and technology solutions
  • Continuously evaluating and improving IT infrastructure and technology

Module 7: Managing IT Security and Risk

  • Understanding IT security and risk frameworks (e.g. NIST, ISO 27001)
  • Defining IT security and risk strategies
  • Implementing IT security and risk solutions
  • Continuously evaluating and improving IT security and risk

Module 8: Managing IT Compliance and Regulatory Requirements

  • Understanding IT compliance and regulatory requirements (e.g. GDPR, HIPAA)
  • Defining IT compliance and regulatory strategies
  • Implementing IT compliance and regulatory solutions
  • Continuously evaluating and improving IT compliance and regulatory

Module 9: Managing IT Financials and Budgeting

  • Understanding IT financials and budgeting frameworks (e.g. TBM)
  • Defining IT financials and budgeting strategies
  • Implementing IT financials and budgeting solutions
  • Continuously evaluating and improving IT financials and budgeting

Module 10: Case Studies and Best Practices

  • Real-world case studies of IT operating model implementations
  • Best practices for designing, implementing, and governing IT operating models
  • Lessons learned and key takeaways


Certificate and Assessment

Participants will receive a certificate upon completion of the course, issued by The Art of Service. The course includes assessments and quizzes to ensure participants have a thorough understanding of the material.



Target Audience

This course is designed for IT professionals, including:

  • IT managers and directors
  • IT service management professionals
  • IT infrastructure and technology professionals
  • IT security and risk professionals
  • IT compliance and regulatory professionals
  • IT financials and budgeting professionals


Prerequisites

There are no prerequisites for this course, although a basic understanding of IT concepts and terminology is recommended.



Course Format

The course is delivered online, with interactive and engaging content, including:

  • Video lessons and tutorials
  • Interactive quizzes and assessments
  • Downloadable resources and templates
  • Access to a community-driven learning environment


Course Duration

The course is self-paced, with lifetime access to the content. Participants can complete the course at their own pace, with an estimated completion time of 40-60 hours.

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