Course Curriculum

Module 1: Introduction to IT Operations

• Defining IT Operations: Understanding the role of IT operations in an organization
• IT Operations Frameworks: Overview of popular IT operations frameworks, including ITIL, COBIT, and ISO 20000
• IT Operations Challenges: Common challenges faced by IT operations teams and how to overcome them

Module 2: Risk Management

• Risk Management Fundamentals: Understanding risk management concepts, including risk assessment, risk mitigation, and risk monitoring
• Risk Management Frameworks: Overview of popular risk management frameworks, including NIST, ISO 27001, and COBIT
• Risk Management Best Practices: Implementing risk management best practices in IT operations

Module 3: Compliance

• Compliance Fundamentals: Understanding compliance concepts, including regulatory requirements, industry standards, and internal policies
• Compliance Frameworks: Overview of popular compliance frameworks, including HIPAA, PCI-DSS, and GDPR
• Compliance Best Practices: Implementing compliance best practices in IT operations

Module 4: IT Operations Management

• IT Operations Management Fundamentals: Understanding IT operations management concepts, including service desk, incident management, and problem management
• IT Operations Management Frameworks: Overview of popular IT operations management frameworks, including ITIL, COBIT, and ISO 20000
• IT Operations Management Best Practices: Implementing IT operations management best practices

Module 5: IT Operations Tools and Technologies

• IT Operations Tools: Overview of popular IT operations tools, including service desk software, monitoring tools, and automation tools
• IT Operations Technologies: Understanding IT operations technologies, including cloud computing, virtualization, and containerization
• IT Operations Tools and Technologies Best Practices: Implementing IT operations tools and technologies best practices

Module 6: IT Operations Metrics and Reporting

• IT Operations Metrics: Understanding IT operations metrics, including service level agreements, key performance indicators, and metrics
• IT Operations Reporting: Creating effective IT operations reports, including dashboards, scorecards, and metrics reports
• IT Operations Metrics and Reporting Best Practices: Implementing IT operations metrics and reporting best practices

Module 7: IT Operations Security

• IT Operations Security Fundamentals: Understanding IT operations security concepts, including threat management, vulnerability management, and incident response
• IT Operations Security Frameworks: Overview of popular IT operations security frameworks, including NIST, ISO 27001, and COBIT
• IT Operations Security Best Practices: Implementing IT operations security best practices

Module 8: IT Operations Governance

• IT Operations Governance Fundamentals: Understanding IT operations governance concepts, including IT governance frameworks, policies, and procedures
• IT Operations Governance Frameworks: Overview of popular IT operations governance frameworks, including COBIT, ISO 20000, and ITIL
• IT Operations Governance Best Practices: Implementing IT operations governance best practices

Module 9: IT Operations Culture and Communication

• IT Operations Culture: Understanding IT operations culture, including organizational culture, communication, and collaboration
• IT Operations Communication: Effective communication strategies for IT operations teams, including stakeholder management, reporting, and metrics
• IT Operations Culture and Communication Best Practices: Implementing IT operations culture and communication best practices

Module 10: IT Operations Case Studies and Projects

• IT Operations Case Studies: Real-world case studies of IT operations implementations, including successes and challenges
• IT Operations Projects: Hands-on projects to apply IT operations concepts, including service desk implementation, incident management, and problem management
• IT Operations Case Studies and Projects Best Practices: Implementing IT operations case studies and projects best practices