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Mastering IT Operations Management; A Comprehensive Risk Management Blueprint

Mastering IT Operations Management; A Comprehensive Risk Management Blueprint

$199.00
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Mastering IT Operations Management: A Comprehensive Risk Management Blueprint



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to master IT operations management and develop a robust risk management blueprint. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to IT Operations Management

  • Defining IT operations management
  • Understanding the role of IT operations management in organizations
  • Overview of IT operations management frameworks and standards
  • Best practices for IT operations management

Module 2: Risk Management Fundamentals

  • Defining risk management
  • Understanding risk management principles and concepts
  • Identifying and assessing risks in IT operations
  • Risk mitigation and control strategies

Module 3: IT Service Management (ITSM)

  • Overview of ITSM frameworks and standards (ITIL, ISO/IEC 20000)
  • Service desk and incident management
  • Problem management and root cause analysis
  • Change management and release management

Module 4: IT Asset Management (ITAM)

  • Defining IT asset management
  • Understanding IT asset management principles and concepts
  • IT asset management processes and procedures
  • Best practices for IT asset management

Module 5: IT Service Continuity Management (ITSCM)

  • Defining IT service continuity management
  • Understanding IT service continuity management principles and concepts
  • Business impact analysis and risk assessment
  • IT service continuity management strategies and plans

Module 6: IT Security Management

  • Defining IT security management
  • Understanding IT security management principles and concepts
  • IT security risk assessment and mitigation
  • IT security controls and measures

Module 7: IT Compliance and Governance

  • Defining IT compliance and governance
  • Understanding IT compliance and governance principles and concepts
  • IT compliance and governance frameworks and standards (COBIT, ISO/IEC 27001)
  • Best practices for IT compliance and governance

Module 8: IT Operations Management Tools and Technologies

  • Overview of IT operations management tools and technologies
  • Service management tools (e.g., ServiceNow, BMC Helix)
  • IT asset management tools (e.g., BMC Helix, ServiceNow)
  • IT service continuity management tools (e.g., VMware, Microsoft)

Module 9: Implementing IT Operations Management

  • Developing an IT operations management strategy
  • Implementing IT operations management processes and procedures
  • Defining IT operations management roles and responsibilities
  • Establishing IT operations management metrics and reporting

Module 10: Measuring and Improving IT Operations Management

  • Defining IT operations management metrics and key performance indicators (KPIs)
  • Measuring IT operations management performance
  • Identifying areas for improvement in IT operations management
  • Implementing continuous improvement initiatives in IT operations management


Certificate

Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of IT operations management and risk management principles.

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