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Mastering IT Operations Management; A Step-by-Step Guide to Ensuring Total Coverage and Risk Control

Mastering IT Operations Management; A Step-by-Step Guide to Ensuring Total Coverage and Risk Control

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Mastering IT Operations Management: A Step-by-Step Guide to Ensuring Total Coverage and Risk Control



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master IT operations management. Through a step-by-step approach, participants will learn how to ensure total coverage and risk control, and receive a certificate upon completion issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and personalized course content
  • Up-to-date and practical information with real-world applications
  • High-quality content delivered by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning options with user-friendly and mobile-accessible platform
  • Community-driven with actionable insights and hands-on projects
  • Bite-sized lessons with lifetime access and gamification features
  • Progress tracking to ensure participants stay on track


Course Outline

Module 1: Introduction to IT Operations Management

  • Defining IT operations management
  • Understanding the role of IT operations management in organizations
  • Overview of IT operations management frameworks and standards
  • Best practices for implementing IT operations management

Module 2: IT Service Management

  • Introduction to IT service management
  • Understanding IT service management processes
  • Service desk management
  • Incident management
  • Problem management
  • Change management
  • Release management

Module 3: IT Asset Management

  • Introduction to IT asset management
  • Understanding IT asset management processes
  • Hardware asset management
  • Software asset management
  • Configuration management
  • Licence management

Module 4: IT Risk Management

  • Introduction to IT risk management
  • Understanding IT risk management processes
  • Risk assessment
  • Risk mitigation
  • Risk monitoring and review
  • Business continuity management
  • Disaster recovery planning

Module 5: IT Security Management

  • Introduction to IT security management
  • Understanding IT security management processes
  • Security policies and procedures
  • Access control
  • Incident response
  • Security awareness and training
  • Compliance and regulatory requirements

Module 6: IT Service Continuity Management

  • Introduction to IT service continuity management
  • Understanding IT service continuity management processes
  • Business impact analysis
  • Risk assessment
  • Service continuity planning
  • Service continuity implementation
  • Service continuity review and maintenance

Module 7: IT Capacity Management

  • Introduction to IT capacity management
  • Understanding IT capacity management processes
  • Capacity planning
  • Capacity monitoring and analysis
  • Capacity management reporting
  • Capacity management review and maintenance

Module 8: IT Availability Management

  • Introduction to IT availability management
  • Understanding IT availability management processes
  • Availability planning
  • Availability monitoring and analysis
  • Availability management reporting
  • Availability management review and maintenance

Module 9: IT Service Level Management

  • Introduction to IT service level management
  • Understanding IT service level management processes
  • Service level agreements
  • Service level management reporting
  • Service level management review and maintenance
  • Service level management best practices

Module 10: IT Supplier Management

  • Introduction to IT supplier management
  • Understanding IT supplier management processes
  • Supplier selection and contract management
  • Supplier performance management
  • Supplier relationship management
  • Supplier risk management

Module 11: IT Information Security Management

  • Introduction to IT information security management
  • Understanding IT information security management processes
  • Information security policies and procedures
  • Information security risk management
  • Information security controls
  • Information security incident response
  • Information security awareness and training

Module 12: IT Compliance and Regulatory Requirements

  • Introduction to IT compliance and regulatory requirements
  • Understanding IT compliance and regulatory requirements
  • Compliance and regulatory frameworks
  • Risk management and compliance
  • Compliance and regulatory reporting
  • Compliance and regulatory review and maintenance


Certificate and Assessment

Upon completion of the course, participants will receive a certificate issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final exam.



Target Audience

This course is designed for IT professionals, including IT managers, IT service managers, IT operations managers, and anyone interested in IT operations management.



Prerequisites

There are no prerequisites for this course, but a basic understanding of IT concepts and terminology is recommended.



Duration

The course duration is approximately 80 hours, and participants will have lifetime access to the course materials.

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