Skip to main content
Mastering IT Service Continuity Management; A Step-by-Step Guide

Mastering IT Service Continuity Management; A Step-by-Step Guide

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering IT Service Continuity Management: A Step-by-Step Guide



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to develop and implement an effective IT Service Continuity Management (ITSCM) strategy. Participants will learn how to identify, assess, and mitigate risks, as well as develop and implement a business continuity plan that ensures the continuity of IT services in the event of a disaster or major disruption.



Course Objectives

  • Understand the principles and concepts of IT Service Continuity Management
  • Identify and assess risks to IT services
  • Develop and implement a business continuity plan
  • Ensure the continuity of IT services in the event of a disaster or major disruption
  • Implement and manage ITSCM processes and procedures
  • Monitor and review ITSCM processes and procedures


Course Outline

Module 1: Introduction to IT Service Continuity Management

  • Definition and scope of IT Service Continuity Management
  • Benefits of IT Service Continuity Management
  • Key concepts and principles of IT Service Continuity Management
  • Overview of the ITSCM lifecycle

Module 2: Risk Management

  • Introduction to risk management
  • Risk assessment and analysis
  • Risk mitigation and control
  • Risk monitoring and review

Module 3: Business Impact Analysis

  • Introduction to business impact analysis
  • Identifying critical business processes
  • Assessing the impact of disruptions
  • Prioritizing business processes for recovery

Module 4: Business Continuity Planning

  • Introduction to business continuity planning
  • Developing a business continuity plan
  • Implementing a business continuity plan
  • Maintaining and reviewing a business continuity plan

Module 5: IT Service Continuity Management Processes and Procedures

  • Introduction to ITSCM processes and procedures
  • Implementing ITSCM processes and procedures
  • Managing ITSCM processes and procedures
  • Monitoring and reviewing ITSCM processes and procedures

Module 6: IT Service Continuity Management in Practice

  • Case studies of ITSCM in practice
  • Lessons learned from ITSCM implementations
  • Best practices for ITSCM
  • Common challenges and pitfalls in ITSCM

Module 7: IT Service Continuity Management and Other Frameworks and Standards

  • Introduction to other frameworks and standards
  • ITIL and ITSCM
  • ISO 27001 and ITSCM
  • COBIT and ITSCM

Module 8: IT Service Continuity Management Tools and Techniques

  • Introduction to ITSCM tools and techniques
  • Risk assessment and analysis tools
  • Business continuity planning tools
  • ITSCM process and procedure management tools

Module 9: IT Service Continuity Management Roles and Responsibilities

  • Introduction to ITSCM roles and responsibilities
  • ITSCM process owner
  • ITSCM process manager
  • ITSCM team members

Module 10: IT Service Continuity Management Training and Awareness

  • Introduction to ITSCM training and awareness
  • ITSCM training programs
  • ITSCM awareness programs
  • Evaluating ITSCM training and awareness programs

Module 11: IT Service Continuity Management Review and Revision

  • Introduction to ITSCM review and revision
  • Reviewing ITSCM processes and procedures
  • Revising ITSCM processes and procedures
  • Continual improvement of ITSCM

Module 12: IT Service Continuity Management Audit and Compliance

  • Introduction to ITSCM audit and compliance
  • ITSCM audit programs
  • ITSCM compliance programs
  • Evaluating ITSCM audit and compliance programs


Certificate

Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Format

This course is delivered online and includes:

  • Interactive lessons and activities
  • Engaging video lectures
  • Comprehensive course materials
  • Personalized support from expert instructors
  • Flexible learning schedule
  • User-friendly online platform
  • Mobile-accessible course materials
  • Community-driven discussion forums
  • Actionable insights and practical applications
  • Hands-on projects and activities
  • Bite-sized lessons and quizzes
  • Lifetime access to course materials
  • Gamification and progress tracking


Target Audience

This course is designed for IT professionals, business continuity managers, risk managers, and anyone interested in IT Service Continuity Management.



Prerequisites

There are no prerequisites for this course. However, a basic understanding of IT service management and business continuity concepts is recommended.

,
!