What does the IT Service Management course cover?
IT Service Management is covered here in 15 modules: Introduction to IT Service Management: Defining IT service management, IT Service Management Frameworks and Standards, Service Desk Management: Defining the service desk, Service desk metrics and reporting and 12 more. The outline lists 60 specific topics, opening with defining IT service management and closing with preparing for IT service management certification exams.
How do you approach IT Service Management step by step?
The work is sequenced in 15 stages. It starts with Introduction to IT Service Management: Defining IT service management, moves through IT Service Management Frameworks and Standards and service Desk Management: Defining the service desk, Service desk metrics and reporting, and ends at IT Service Management Certification and Training.
What is in Module 1 of the IT Service Management course?
Module 1 is Introduction to IT Service Management: Defining IT service management. It works through defining IT service management, understanding the benefits of IT service management, overview of IT service management frameworks and standards and 1 more. It sets the vocabulary the remaining 14 modules build on.
How is the IT Service Management course delivered?
The IT Service Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Service Management course cost?
The IT Service Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Risk Management, Due Diligence Mastery, Total Risk Management, Risk Management Mastery.
More answers: what you get with every course, refund policy, all help answers.
Mastering IT Service Management: A Comprehensive Guide to Ensure Everything is Covered and Risks are Managed
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master IT service management. With a focus on interactive and engaging learning, participants will gain a deep understanding of the principles and practices of IT service management, including risk management, service desk management, and IT service continuity management.Course Objectives
- Understand the principles and practices of IT service management
- Learn how to manage risks and ensure business continuity
- Develop skills in service desk management and incident management
- Understand how to implement IT service management best practices
- Prepare for IT service management certifications
Course Outline
Module 1. Introduction to IT Service Management: Defining IT service management
- Defining IT service management
- Understanding the benefits of IT service management
- Overview of IT service management frameworks and standards
- IT service management roles and responsibilities
Module 2: IT Service Management Frameworks and Standards
- ITIL (Information Technology Infrastructure Library)
- COBIT (Control Objectives for Information and Related Technology)
- ISO/IEC 20000 (International Organization for Standardization/International Electrotechnical Commission)
- Comparison of IT service management frameworks and standards
Module 3. Service Desk Management: Defining the service desk, Service desk metrics and reporting
- Defining the service desk
- Service desk roles and responsibilities
- Service desk processes and procedures
- Service desk metrics and reporting
Module 4. Incident Management: metrics and reporting, processes and procedures
- Defining incident management
- Incident management processes and procedures
- Incident management roles and responsibilities
- Incident management metrics and reporting
Module 5. Problem Management: metrics and reporting, processes and procedures
- Defining problem management
- Problem management processes and procedures
- Problem management roles and responsibilities
- Problem management metrics and reporting
Module 6. Change Management: metrics and reporting, processes and procedures
- Defining change management
- Change management processes and procedures
- Change management roles and responsibilities
- Change management metrics and reporting
Module 7. Release and Deployment Management: metrics and reporting, processes and procedures
- Defining release and deployment management
- Release and deployment management processes and procedures
- Release and deployment management roles and responsibilities
- Release and deployment management metrics and reporting
Module 8. Service Level Management: metrics and reporting, processes and procedures
- Defining service level management
- Service level management processes and procedures
- Service level management roles and responsibilities
- Service level management metrics and reporting
Module 9. Capacity Management: metrics and reporting, processes and procedures
- Defining capacity management
- Capacity management processes and procedures
- Capacity management roles and responsibilities
- Capacity management metrics and reporting
Module 10. IT Service Continuity Management: metrics and reporting, processes and procedures
- Defining IT service continuity management
- IT service continuity management processes and procedures
- IT service continuity management roles and responsibilities
- IT service continuity management metrics and reporting
Module 11. Information Security Management: metrics and reporting, processes and procedures
- Defining information security management
- Information security management processes and procedures
- Information security management roles and responsibilities
- Information security management metrics and reporting
Module 12. Supplier Management: metrics and reporting, processes and procedures
- Defining supplier management
- Supplier management processes and procedures
- Supplier management roles and responsibilities
- Supplier management metrics and reporting
Module 13. IT Service Management Tools and Technologies: Service desk tools and technologies
- Overview of IT service management tools and technologies
- Service desk tools and technologies
- Incident management tools and technologies
- Problem management tools and technologies
Module 14: IT Service Management Best Practices
- IT service management best practices
- Implementing IT service management best practices
- Measuring and reporting IT service management best practices
- Continuously improving IT service management best practices
Module 15: IT Service Management Certification and Training
- Overview of IT service management certifications
- IT service management certification requirements
- IT service management training and development
- Preparing for IT service management certification exams
Certificate of Completion
Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date course content
- Personalized learning experience
- Expert instructors with real-world experience
- Flexible learning options (self-paced, instructor-led, or blended)
- User-friendly and mobile-accessible learning platform
- Community-driven learning environment
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access to course materials
- Gamification and progress tracking features