Skip to main content
Mastering IT Service Management; A Step-by-Step Guide to Ensuring Total Coverage

Mastering IT Service Management; A Step-by-Step Guide to Ensuring Total Coverage

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Adding to cart… The item has been added

Mastering IT Service Management: A Step-by-Step Guide to Ensuring Total Coverage

Mastering IT Service Management: A Step-by-Step Guide to Ensuring Total Coverage

This comprehensive course is designed to equip you with the knowledge and skills necessary to master IT service management. With a focus on practical, real-world applications, you'll learn how to ensure total coverage and deliver high-quality services to your organization.

Upon completion of this course, you'll receive a certificate issued by The Art of Service, demonstrating your expertise in IT service management.



Course Features

  • Interactive and Engaging: Our course is designed to keep you engaged and motivated throughout your learning journey.
  • Comprehensive: Covering over 80 topics, this course provides a thorough understanding of IT service management.
  • Personalized: Learn at your own pace and focus on the topics that matter most to you.
  • Up-to-date: Our course content is regularly updated to reflect the latest best practices and industry trends.
  • Practical: Apply your knowledge through hands-on projects and real-world examples.
  • Expert Instructors: Learn from experienced professionals with a deep understanding of IT service management.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access the course material anytime, anywhere, and learn at your own pace.
  • User-friendly: Our course platform is designed to be intuitive and easy to use.
  • Mobile-accessible: Learn on-the-go with our mobile-friendly course platform.
  • Community-driven: Connect with other learners and instructors through our online community.
  • Actionable Insights: Apply your knowledge to real-world scenarios and see immediate results.
  • Hands-on Projects: Practice your skills through interactive projects and exercises.
  • Bite-sized Lessons: Learn in manageable chunks, with each lesson designed to be completed in under an hour.
  • Lifetime Access: Enjoy ongoing access to the course material, even after completion.
  • Gamification: Engage with the course material through interactive games and challenges.
  • Progress Tracking: Monitor your progress and stay motivated with our tracking system.


Course Outline

Chapter 1: Introduction to IT Service Management

Topic 1.1: Defining IT Service Management

  • Understanding the concept of IT service management
  • Key principles and best practices

Topic 1.2: Benefits of IT Service Management

  • Improved service quality and customer satisfaction
  • Increased efficiency and productivity
  • Better alignment with business objectives

Chapter 2: Service Strategy

Topic 2.1: Defining Service Strategy

  • Understanding the concept of service strategy
  • Key principles and best practices

Topic 2.2: Service Portfolio Management

  • Defining and managing the service portfolio
  • Service catalog management

Chapter 3: Service Design

Topic 3.1: Defining Service Design

  • Understanding the concept of service design
  • Key principles and best practices

Topic 3.2: Service Catalogue Management

  • Defining and managing the service catalog
  • Service catalog management processes

Chapter 4: Service Transition

Topic 4.1: Defining Service Transition

  • Understanding the concept of service transition
  • Key principles and best practices

Topic 4.2: Change Management

  • Defining and managing change
  • Change management processes

Chapter 5: Service Operation

Topic 5.1: Defining Service Operation

  • Understanding the concept of service operation
  • Key principles and best practices

Topic 5.2: Incident Management

  • Defining and managing incidents
  • Incident management processes

Chapter 6: Continual Service Improvement

Topic 6.1: Defining Continual Service Improvement

  • Understanding the concept of continual service improvement
  • Key principles and best practices

Topic 6.2: Service Reporting and Measurement

  • Defining and managing service reports
  • Service measurement and metrics

Chapter 7: IT Service Management Tools and Technology

Topic 7.1: IT Service Management Tools

  • Overview of IT service management tools
  • Tool selection and implementation

Topic 7.2: IT Service Management Technology

  • Overview of IT service management technology
  • Technology selection and implementation

Chapter 8: IT Service Management Implementation and Governance

Topic 8.1: IT Service Management Implementation

  • Planning and implementing IT service management
  • Implementation best practices

Topic 8.2: IT Service Management Governance

  • Defining and establishing IT service management governance
  • Governance best practices

Chapter 9: IT Service Management Measurement and Evaluation

Topic 9.1: IT Service Management Measurement

  • Defining and establishing IT service management metrics
  • Measurement best practices
,
!