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Mastering IT Service Management; A Step-by-Step Guide to Ensuring Total Risk Coverage and Compliance

Mastering IT Service Management; A Step-by-Step Guide to Ensuring Total Risk Coverage and Compliance

$199.00
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Mastering IT Service Management: A Step-by-Step Guide to Ensuring Total Risk Coverage and Compliance



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master IT service management, ensuring total risk coverage and compliance. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Module 1: Introduction to IT Service Management

  • Defining IT service management
  • Understanding the importance of IT service management
  • Overview of IT service management frameworks and standards
  • Introduction to risk management and compliance

Module 2: IT Service Management Frameworks and Standards

  • ITIL (Information Technology Infrastructure Library) framework
  • COBIT (Control Objectives for Information and Related Technology) framework
  • ISO/IEC 20000 standard
  • ISO/IEC 27001 standard
  • NIST Cybersecurity Framework

Module 3: Risk Management in IT Service Management

  • Understanding risk management in IT service management
  • Identifying and assessing risks
  • Risk mitigation and control strategies
  • Risk monitoring and review

Module 4: Compliance in IT Service Management

  • Understanding compliance in IT service management
  • Compliance frameworks and standards
  • Compliance risk assessment and mitigation
  • Compliance monitoring and review

Module 5: IT Service Management Processes

  • Service desk and incident management
  • Problem management and root cause analysis
  • Change management and release management
  • Configuration management and asset management
  • Service level management and capacity management
  • Availability management and IT service continuity management

Module 6: IT Service Management Tools and Technologies

  • Service management software and platforms
  • IT service management tools and utilities
  • Cloud-based IT service management solutions
  • Artificial intelligence and machine learning in IT service management

Module 7: Implementing IT Service Management

  • Developing an IT service management strategy
  • Designing and implementing IT service management processes
  • Selecting and implementing IT service management tools and technologies
  • Training and awareness programs for IT service management

Module 8: Measuring and Improving IT Service Management

  • Defining and measuring IT service management metrics
  • Conducting IT service management audits and assessments
  • Continual service improvement and service reporting
  • Benchmarking and best practices in IT service management

Module 9: IT Service Management Case Studies and Examples

  • Real-world examples of IT service management implementation
  • Case studies of successful IT service management projects
  • Lessons learned and best practices from IT service management implementations

Module 10: IT Service Management Certification and Exam Preparation

  • Overview of IT service management certifications
  • Preparation for IT service management exams
  • Tips and strategies for passing IT service management exams


Certificate Upon Completion

Participants who complete this course will receive a certificate issued by The Art of Service, demonstrating their mastery of IT service management and commitment to ensuring total risk coverage and compliance.

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