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Mastering IT Service Management Best Practices for Application Services Library Implementation

Mastering IT Service Management Best Practices for Application Services Library Implementation

$199.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering IT Service Management Best Practices for Application Services Library Implementation



COURSE FORMAT & DELIVERY DETAILS

Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills required to implement IT Service Management best practices for Application Services Library (ASL) implementation.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is online, and you can access it from anywhere with an internet connection.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, the course is on-demand, and you can start and stop as you please.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for this course. You can start it at any time.
  • Typical Completion Time: The typical completion time for this course is 12 weeks, but you can complete it at your own pace.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Accessibility

  • Mobile-Friendly: Yes, the course is mobile-friendly, and you can access it on your mobile device.
  • Instructor Support: You will have access to instructor support via email and discussion forums.

Course Resources

  • Downloadable Resources, Templates, and Toolkits: Yes, the course includes downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to IT Service Management

  • Overview of IT Service Management
  • Importance of IT Service Management
  • IT Service Management Frameworks
  • Introduction to Application Services Library (ASL)

Module 2: ASL Framework

  • ASL Framework Overview
  • ASL Processes and Activities
  • ASL Roles and Responsibilities
  • ASL Implementation Roadmap

Module 3: Service Management Processes

  • Service Desk Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release and Deployment Management

Module 4: ASL Best Practices

  • ASL Best Practices Overview
  • Application Management Best Practices
  • Service Level Management Best Practices
  • Capacity and Availability Management Best Practices
  • IT Service Continuity Management Best Practices

Module 5: ASL Implementation

  • ASL Implementation Planning
  • ASL Implementation Roadmap
  • ASL Process Implementation
  • ASL Tool Implementation
  • ASL Implementation Challenges and Solutions

Module 6: ASL and ITIL Integration

  • Overview of ITIL
  • ASL and ITIL Integration
  • ASL and ITIL Processes
  • ASL and ITIL Roles and Responsibilities
  • Benefits of ASL and ITIL Integration

Module 7: ASL and DevOps Integration

  • Overview of DevOps
  • ASL and DevOps Integration
  • ASL and DevOps Processes
  • ASL and DevOps Roles and Responsibilities
  • Benefits of ASL and DevOps Integration

Module 8: ASL and Agile Integration

  • Overview of Agile
  • ASL and Agile Integration
  • ASL and Agile Processes
  • ASL and Agile Roles and Responsibilities
  • Benefits of ASL and Agile Integration

Module 9: ASL Metrics and Reporting

  • ASL Metrics Overview
  • ASL Reporting Overview
  • ASL Metrics and Reporting Best Practices
  • ASL Metrics and Reporting Tools

Module 10: ASL Continuous Improvement

  • ASL Continuous Improvement Overview
  • ASL Continuous Improvement Processes
  • ASL Continuous Improvement Techniques
  • ASL Continuous Improvement Tools

Module 11: ASL Case Studies

  • ASL Case Study 1: Implementation in a Large Enterprise
  • ASL Case Study 2: Implementation in a Small Business
  • ASL Case Study 3: Implementation in a Government Agency

Module 12: ASL Final Project

  • ASL Final Project Overview
  • ASL Final Project Requirements
  • ASL Final Project Template
  • ASL Final Project Support
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in IT Service Management best practices for Application Services Library implementation.

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