Skip to main content
Mastering IT Service Management (ITSM); A Comprehensive Framework for Risk Management and Total Coverage

Mastering IT Service Management (ITSM); A Comprehensive Framework for Risk Management and Total Coverage

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering IT Service Management (ITSM): A Comprehensive Framework for Risk Management and Total Coverage



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to master IT Service Management (ITSM) and implement a comprehensive framework for risk management and total coverage. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Module 1: Introduction to IT Service Management (ITSM)

  • Defining ITSM and its importance
  • Understanding the ITSM lifecycle
  • Key concepts and terminology
  • Benefits and challenges of implementing ITSM

Module 2: ITSM Frameworks and Standards

  • Overview of ITSM frameworks and standards
  • ITIL (Information Technology Infrastructure Library)
  • COBIT (Control Objectives for Information and Related Technology)
  • ISO/IEC 20000 (International Standard for IT Service Management)

Module 3: Service Strategy and Design

  • Defining service strategy and design
  • Understanding customer needs and expectations
  • Developing a service catalog and portfolio
  • Designing and implementing services

Module 4: Service Transition and Operation

  • Defining service transition and operation
  • Understanding change management and release management
  • Implementing service desk and incident management
  • Managing service level agreements (SLAs) and operational level agreements (OLAs)

Module 5: Continual Service Improvement

  • Defining continual service improvement
  • Understanding the CSI (Continual Service Improvement) model
  • Implementing CSI and measuring its effectiveness
  • Continual service improvement techniques and tools

Module 6: Risk Management in ITSM

  • Defining risk management in ITSM
  • Understanding risk assessment and risk mitigation
  • Implementing risk management in ITSM
  • Risk management techniques and tools

Module 7: ITSM Metrics and Reporting

  • Defining ITSM metrics and reporting
  • Understanding key performance indicators (KPIs) and metrics
  • Implementing ITSM metrics and reporting
  • Using metrics and reporting to improve ITSM

Module 8: ITSM Tools and Technologies

  • Defining ITSM tools and technologies
  • Understanding ITSM software and platforms
  • Implementing ITSM tools and technologies
  • Using ITSM tools and technologies to improve ITSM

Module 9: ITSM Implementation and Adoption

  • Defining ITSM implementation and adoption
  • Understanding ITSM implementation challenges and best practices
  • Implementing ITSM in an organization
  • Ensuring ITSM adoption and sustainability

Module 10: ITSM Governance and Compliance

  • Defining ITSM governance and compliance
  • Understanding ITSM governance frameworks and standards
  • Implementing ITSM governance and compliance
  • Ensuring ITSM compliance with regulatory requirements

Module 11: ITSM Security and Data Protection

  • Defining ITSM security and data protection
  • Understanding ITSM security risks and threats
  • Implementing ITSM security and data protection measures
  • Ensuring ITSM security and data protection compliance

Module 12: ITSM Best Practices and Case Studies

  • Defining ITSM best practices
  • Understanding ITSM case studies and success stories
  • Implementing ITSM best practices in an organization
  • Learning from ITSM case studies and success stories


Certificate and Assessment

Upon completion of the course, participants will receive a certificate issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final exam.



Target Audience

This course is designed for IT professionals, including:

  • IT service managers
  • IT service desk managers
  • IT operations managers
  • IT project managers
  • IT consultants
  • IT auditors
  • IT security professionals
  • Anyone interested in IT service management


Prerequisites

There are no prerequisites for this course, but a basic understanding of IT concepts and terminology is recommended.



Duration and Format

The course duration is approximately 80 hours, and the format is online, self-paced, and instructor-led.



Technical Requirements

Participants will need a computer with internet access, a web browser, and a PDF reader to access the course materials.

,
!