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Mastering JIRA Service Desk; Complete Risk Management through Total Visibility

Mastering JIRA Service Desk; Complete Risk Management through Total Visibility

$199.00
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Course access is prepared after purchase and delivered via email
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering JIRA Service Desk: Complete Risk Management through Total Visibility



Course Overview

This comprehensive course is designed to help you master JIRA Service Desk and achieve complete risk management through total visibility. With interactive and engaging content, expert instructors, and real-world applications, you'll gain the skills and knowledge needed to succeed in this field.



Course Features

  • Interactive and engaging content
  • Comprehensive and personalized learning experience
  • Up-to-date and practical information
  • Real-world applications and case studies
  • High-quality content and expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Module 1: Introduction to JIRA Service Desk

  • Overview of JIRA Service Desk
  • Key features and benefits
  • Installation and setup
  • Basic configuration and customization

Module 2: Risk Management Fundamentals

  • Introduction to risk management
  • Risk assessment and analysis
  • Risk mitigation and control
  • Risk monitoring and review

Module 3: JIRA Service Desk Configuration and Customization

  • Advanced configuration and customization
  • Service desk setup and design
  • Request types and workflows
  • Fields and screens

Module 4: Incident Management

  • Introduction to incident management
  • Incident detection and reporting
  • Incident classification and prioritization
  • Incident resolution and recovery

Module 5: Problem Management

  • Introduction to problem management
  • Problem detection and analysis
  • Problem resolution and verification
  • Problem closure and review

Module 6: Change Management

  • Introduction to change management
  • Change request and assessment
  • Change planning and implementation
  • Change review and closure

Module 7: Service Level Management

  • Introduction to service level management
  • Service level agreements (SLAs)
  • Service level monitoring and reporting
  • Service level review and improvement

Module 8: Reporting and Dashboards

  • Introduction to reporting and dashboards
  • Creating reports and dashboards
  • Configuring and customizing reports and dashboards
  • Using reports and dashboards for decision-making

Module 9: Integration and Automation

  • Introduction to integration and automation
  • Integrating JIRA Service Desk with other tools and systems
  • Automating tasks and workflows
  • Using APIs and scripting

Module 10: Best Practices and Troubleshooting

  • Best practices for JIRA Service Desk implementation and usage
  • Troubleshooting common issues and errors
  • Performance optimization and tuning
  • Security and backup considerations


Certificate and Recognition

Upon completion of this course, participants will receive a certificate issued by The Art of Service. This certificate is a recognition of the participant's expertise and knowledge in mastering JIRA Service Desk and achieving complete risk management through total visibility.



Target Audience

  • IT service management professionals
  • JIRA Service Desk administrators and users
  • Risk management professionals
  • Service desk managers and team leaders
  • Anyone interested in learning about JIRA Service Desk and risk management
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