Mastering Managed Services Implementation in 30 Days
Course Overview This comprehensive course is designed to equip participants with the knowledge and skills required to implement managed services in 30 days. The course is interactive, engaging, and comprehensive, with a focus on practical, real-world applications.
Course Curriculum The course is divided into 8 modules, covering 80+ topics. Upon completion, participants will receive a certificate issued by The Art of Service. Module 1: Introduction to Managed Services
- Defining Managed Services
- Benefits of Managed Services
- Types of Managed Services
- Managed Services Market Overview
- Key Players in the Managed Services Market
Module 2: Understanding Customer Needs
- Identifying Customer Pain Points
- Understanding Customer Expectations
- Developing a Customer-Centric Approach
- Creating a Customer Needs Assessment Framework
- Conducting a Customer Needs Assessment
Module 3: Designing a Managed Services Offering
- Defining the Scope of Services
- Developing a Service Level Agreement (SLA)
- Creating a Pricing Strategy
- Designing a Service Delivery Model
- Developing a Service Catalog
Module 4: Implementing Managed Services
- Developing an Implementation Plan
- Establishing a Project Management Office (PMO)
- Conducting a Gap Analysis
- Developing a Resource Plan
- Implementing Service Delivery Processes
Module 5: Service Delivery and Management
- Service Desk Operations
- Incident and Problem Management
- Change and Release Management
- Service Level Management
- Continuous Service Improvement
Module 6: Sales and Marketing
- Developing a Sales Strategy
- Creating a Sales Plan
- Identifying Sales Opportunities
- Developing a Marketing Strategy
- Creating a Marketing Plan
Module 7: Financial Management
- Understanding Financial Metrics
- Developing a Pricing Strategy
- Creating a Billing and Invoicing Process
- Managing Cash Flow
- Conducting Financial Analysis
Module 8: Review and Optimization
- Conducting a Post-Implementation Review
- Identifying Areas for Improvement
- Developing a Continuous Improvement Plan
- Implementing Changes and Updates
- Reviewing and Refining the Managed Services Offering
Course Features - Interactive and Engaging: The course is designed to be interactive and engaging, with a mix of video lessons, quizzes, and hands-on projects.
- Comprehensive and Personalized: The course covers 80+ topics, providing a comprehensive understanding of managed services implementation.
- Up-to-date and Practical: The course is updated regularly to reflect the latest industry trends and best practices.
- Expert Instructors: The course is taught by expert instructors with extensive experience in managed services.
- Certification: Participants receive a certificate upon completion, issued by The Art of Service.
- Flexible Learning: The course is designed to be flexible, allowing participants to learn at their own pace.
- User-friendly and Mobile-accessible: The course is user-friendly and mobile-accessible, making it easy to access on-the-go.
- Community-driven: The course includes a community forum, where participants can connect with peers and instructors.
- Actionable Insights and Hands-on Projects: The course provides actionable insights and hands-on projects, allowing participants to apply their knowledge in real-world scenarios.
- Bite-sized Lessons and Lifetime Access: The course is divided into bite-sized lessons, and participants have lifetime access to the course materials.
- Gamification and Progress Tracking: The course includes gamification elements and progress tracking, making it fun and motivating to learn.
What to Expect Upon completing the course, participants will have a comprehensive understanding of managed services implementation and be able to: - Design and implement a managed services offering
- Understand customer needs and develop a customer-centric approach
- Develop a sales and marketing strategy
- Manage financial metrics and optimize service delivery
- Continuously review and improve the managed services offering
,
Module 1: Introduction to Managed Services
- Defining Managed Services
- Benefits of Managed Services
- Types of Managed Services
- Managed Services Market Overview
- Key Players in the Managed Services Market
Module 2: Understanding Customer Needs
- Identifying Customer Pain Points
- Understanding Customer Expectations
- Developing a Customer-Centric Approach
- Creating a Customer Needs Assessment Framework
- Conducting a Customer Needs Assessment
Module 3: Designing a Managed Services Offering
- Defining the Scope of Services
- Developing a Service Level Agreement (SLA)
- Creating a Pricing Strategy
- Designing a Service Delivery Model
- Developing a Service Catalog
Module 4: Implementing Managed Services
- Developing an Implementation Plan
- Establishing a Project Management Office (PMO)
- Conducting a Gap Analysis
- Developing a Resource Plan
- Implementing Service Delivery Processes
Module 5: Service Delivery and Management
- Service Desk Operations
- Incident and Problem Management
- Change and Release Management
- Service Level Management
- Continuous Service Improvement
Module 6: Sales and Marketing
- Developing a Sales Strategy
- Creating a Sales Plan
- Identifying Sales Opportunities
- Developing a Marketing Strategy
- Creating a Marketing Plan
Module 7: Financial Management
- Understanding Financial Metrics
- Developing a Pricing Strategy
- Creating a Billing and Invoicing Process
- Managing Cash Flow
- Conducting Financial Analysis
Module 8: Review and Optimization
- Conducting a Post-Implementation Review
- Identifying Areas for Improvement
- Developing a Continuous Improvement Plan
- Implementing Changes and Updates
- Reviewing and Refining the Managed Services Offering
Course Features - Interactive and Engaging: The course is designed to be interactive and engaging, with a mix of video lessons, quizzes, and hands-on projects.
- Comprehensive and Personalized: The course covers 80+ topics, providing a comprehensive understanding of managed services implementation.
- Up-to-date and Practical: The course is updated regularly to reflect the latest industry trends and best practices.
- Expert Instructors: The course is taught by expert instructors with extensive experience in managed services.
- Certification: Participants receive a certificate upon completion, issued by The Art of Service.
- Flexible Learning: The course is designed to be flexible, allowing participants to learn at their own pace.
- User-friendly and Mobile-accessible: The course is user-friendly and mobile-accessible, making it easy to access on-the-go.
- Community-driven: The course includes a community forum, where participants can connect with peers and instructors.
- Actionable Insights and Hands-on Projects: The course provides actionable insights and hands-on projects, allowing participants to apply their knowledge in real-world scenarios.
- Bite-sized Lessons and Lifetime Access: The course is divided into bite-sized lessons, and participants have lifetime access to the course materials.
- Gamification and Progress Tracking: The course includes gamification elements and progress tracking, making it fun and motivating to learn.
What to Expect Upon completing the course, participants will have a comprehensive understanding of managed services implementation and be able to: - Design and implement a managed services offering
- Understand customer needs and develop a customer-centric approach
- Develop a sales and marketing strategy
- Manage financial metrics and optimize service delivery
- Continuously review and improve the managed services offering
,
- Design and implement a managed services offering
- Understand customer needs and develop a customer-centric approach
- Develop a sales and marketing strategy
- Manage financial metrics and optimize service delivery
- Continuously review and improve the managed services offering