Mastering Microsoft Intune: Secure Endpoint Management for Modern IT Leaders
You're not just managing devices anymore. You're securing an entire digital workforce - remotely, globally, and under relentless pressure. Shadow IT. Security breaches. Compliance risks. BYOD chaos. And no clear path to unify control without sacrificing user experience. Every failed patch, every misconfigured policy, every unsecured endpoint could be the vulnerability that brings operations to a halt. The board wants assurance. Your team needs clarity. And you need to act - with confidence, not guesswork. Mastering Microsoft Intune: Secure Endpoint Management for Modern IT Leaders is your definitive roadmap from fragmented device chaos to enterprise-wide control, compliance, and cyber resilience. This is not a theory course. This is your step-by-step implementation framework used by IT directors to reduce endpoint incidents by up to 70% within 90 days. A senior infrastructure lead at a Fortune 500 financial firm used this methodology to roll out Intune across 12,000+ hybrid devices, cut helpdesk tickets related to device provisioning by 61%, and pass a surprise SOX audit with zero critical findings. All within one quarter. This course transforms uncertainty into authority. You’ll walk away with a board-ready endpoint strategy, fully documented policies, and a deployment playbook tailored to your environment - no matter your size, industry, or current maturity level. You’ll earn a Certificate of Completion issued by The Art of Service, a globally recognised credential that signals operational excellence in modern IT management. Here’s how this course is structured to help you get there.Course Format & Delivery Details Designed for time-constrained IT leaders, this self-paced program delivers maximum impact with zero scheduling friction. You control the pace, the location, and the depth of your learning. Immediate Access, Lifetime Learning
Enrol once and gain on-demand access to a comprehensive, always-updated curriculum. There are no fixed dates, no time zones, and no expiration. Revisit modules anytime - for months, for years - as Intune evolves and your needs grow. - Typical completion in 25-30 hours, with first results - such as policy templates and compliance reports - achievable in under 72 hours
- Mobile-friendly design ensures you can study from any device, anywhere
- Global 24/7 access means learning fits your schedule, not the other way around
Instructor Support & Practical Guidance
You're not on your own. Receive structured guidance from certified Microsoft endpoint architects with over a decade of enterprise deployment experience. This includes access to expert-vetted responses for technical and strategic questions submitted through the learning portal. Trusted Certification with Career Impact
Successfully completing the course requirements earns you a Certificate of Completion issued by The Art of Service. This credential is employer-recognised and frequently shared on LinkedIn by professionals who've used it to support promotions, salary negotiations, and leadership visibility. No-Risk Investment with Full Confidence
We remove the risk so you can focus on the results. If this course doesn’t meet your expectations for quality, depth, and practical value, you’re fully covered by our 30-day money-back guarantee. No forms, no hassle, no questions asked. Transparent, Simple Pricing
The price you see is the price you pay - no hidden fees, no recurring charges, no upsells. One all-inclusive fee grants full access to every resource, tool, and update released now or in the future. - Secure checkout accepts Visa, Mastercard, and PayPal
- After enrollment, you’ll receive a confirmation email. Access details and onboarding instructions are sent once your course materials have been prepared
This Works For You - Even If...
You're migrating from another MDM platform. Even if your current Intune rollout stalled. Even if you're responsible for endpoints across multiple regions or subsidiaries. Even if you’re managing a mix of Windows, macOS, iOS, and Android devices with conflicting compliance needs. This course has been used by IT leaders in healthcare, finance, education, and public sector to standardise and secure their environments successfully. This isn’t for beginners guessing their way through the admin center. This is for professionals who need to deliver real control, demonstrate compliance, and lead with confidence. With lifetime access, practical tools, and a globally respected certificate, you’ll have everything required to turn endpoint management into a strategic advantage.
Module 1: Foundations of Modern Endpoint Management - Understanding the shift from traditional to cloud-first endpoint management
- The role of Microsoft Intune in the Microsoft Endpoint Manager suite
- Key challenges in today’s hybrid and remote workforce environments
- Aligning endpoint strategy with Zero Trust principles
- Overview of device lifecycle management: from provisioning to retirement
- Core components of the Intune architecture
- Integration points with Azure Active Directory and Entra ID
- How Intune compares to SCCM, Group Policy, and third-party MDMs
- Understanding licensing tiers and SKU requirements
- Establishing governance models for scalable endpoint operations
Module 2: Planning Your Intune Strategy - Defining your organisational readiness for Intune adoption
- Assessing current device estate: inventory, OS versions, ownership models
- Creating a phased rollout roadmap with clear milestones
- Identifying key stakeholders and building cross-functional alignment
- Developing success metrics: adoption rate, compliance rate, incident reduction
- Selecting pilot groups and defining inclusion criteria
- Creating an Intune governance committee charter
- Aligning Intune deployment with broader ITSM and change management processes
- Building an internal communications plan for end-user adoption
- Documenting risk mitigation strategies for common deployment pitfalls
Module 3: Tenant and Subscription Setup - Configuring your Microsoft 365 tenant for Intune integration
- Assigning administrative roles using least privilege principles
- Setting up role-based access control (RBAC) for teams and regions
- Creating custom admin roles with granular permissions
- Enabling multi-factor authentication for admin accounts
- Configuring subscription properties and organisation settings
- Setting dialled country and data residency preferences
- Verifying domain ownership and DNS configuration
- Integrating with Cost Management and Azure billing
- Setting up audit logging and monitoring for admin activity
Module 4: Device Enrollment and Registration - Overview of supported device platforms: Windows, macOS, iOS, Android
- Automatic vs user-initiated enrollment methods
- Setting up Windows Autopilot: prerequisites and workflow
- Configuring Apple Business Manager and Apple School Manager integration
- Enrolling Android Enterprise devices: personally owned vs company-owned
- Setting up corporate device identifiers (DEP, ADFS, QR codes)
- Configuring enrollment restrictions by platform, user group, location
- Troubleshooting common enrollment failures
- Creating self-service enrollment guides for end users
- Using PowerShell scripts to automate Windows device registration
Module 5: Conditional Access and Identity Integration - How Conditional Access policies enforce device compliance
- Creating baseline Conditional Access policies for M365 apps
- Requiring compliant devices for email and data access
- Integrating Intune with MFA and risk-based sign-in policies
- Using sign-in frequency and application controls in policies
- Exempting emergency access accounts safely
- Testing Conditional Access with What If tool
- Monitoring policy impact using the CA log
- Creating location-based access rules
- Handling legacy authentication and app exclusions
Module 6: Device Configuration and Profiles - Understanding configuration profiles vs policies in Intune
- Navigating the profile creation wizard and assignment scopes
- Deploying Windows 10/11 device profiles: Start menu, taskbar, OOBE
- Configuring security baseline templates for Windows devices
- Managing macOS system settings via configuration profiles
- Deploying Wi-Fi, VPN, and certificate profiles across platforms
- Using Custom OMA-URI settings for advanced Windows configurations
- Setting up BitLocker encryption enforcement via profile
- Applying kiosk and multi-app kiosk configurations
- Creating dynamic profile assignments using groups and filters
Module 7: Compliance Policies and Reporting - Building compliance policies that trigger on device risk indicators
- Defining pass, warn, and non-compliance thresholds
- Setting OS version requirements to enforce patching
- Requiring encryption, firewall, and antivirus status
- Integrating compliance status with Conditional Access
- Automating remediation using compliance policy actions
- Creating custom compliance policies for industry-specific standards
- Using reports to track compliance trends over time
- Exporting compliance data for audit submissions
- Linking policy violations to incident response workflows
Module 8: Application Management and Deployment - Overview of app types supported in Intune: Win32, MSI, MSIX, LOB
- Creating detection methods for silent installations
- Setting up requirement rules and dependencies
- Using PowerShell scripts for pre and post-install actions
- Deploying line-of-business apps with custom parameters
- Assigning apps to users vs devices
- Managing mobile apps on iOS and Android: VPP, private stores
- Configuring app protection policies (MAM) without device enrollment
- Setting app-level data encryption and access controls
- Using app configuration policies to pre-populate settings
Module 9: Security and Threat Protection - Integrating Microsoft Defender for Endpoint with Intune
- Enabling real-time monitoring and automated investigations
- Using device risk scores to drive policy enforcement
- Deploying Endpoint Detection and Response (EDR) agents via Intune
- Creating security baselines from Microsoft and custom sources
- Applying CIS benchmarks using security configuration profiles
- Mitigating ransomware risks through attack surface reduction rules
- Configuring exploit protection settings across endpoints
- Using firewall and network protection policies
- Monitoring security alerts and response timelines
Module 10: Patch Management and Update Policies - Defining Windows update rings and deployment rings
- Creating phased rollout plans for OS updates
- Setting active hours, maintenance windows, and deferral periods
- Using feature and quality update policies separately
- Excluding critical systems from automatic reboots
- Monitoring update compliance across fleets
- Rolling back failed updates using Intune reports
- Managing macOS and iOS software updates centrally
- Using update compliance for patch gap analysis
- Scheduling updates during low-usage periods
Module 11: Policy Authoring and Best Practices - Writing clear, auditable policy statements
- Aligning policies with NIST, ISO 27001, and GDPR
- Documenting policy purpose, scope, ownership, and review cycles
- Creating policy version control and change logs
- Using naming conventions for easy identification
- Avoiding policy overlap and conflicts
- Testing policy impact in staging environments
- Communicating policies to end users effectively
- Building a policy library for reuse across departments
- Linking policies to training and awareness programs
Module 12: Automation and Scripting with Intune - Using PowerShell to automate device configuration tasks
- Deploying scripts for registry edits, file operations, and service control
- Requiring script return codes for compliance tracking
- Running scripts under system or user context
- Using scripts for inventory collection and diagnostics
- Creating recurring scripts for health checks
- Integrating with Microsoft Graph API for bulk operations
- Automating policy assignments using dynamic groups
- Using automation to reduce manual intervention in break-fix scenarios
- Developing script templates for common operational tasks
Module 13: Monitoring, Reporting, and Audit - Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Understanding the shift from traditional to cloud-first endpoint management
- The role of Microsoft Intune in the Microsoft Endpoint Manager suite
- Key challenges in today’s hybrid and remote workforce environments
- Aligning endpoint strategy with Zero Trust principles
- Overview of device lifecycle management: from provisioning to retirement
- Core components of the Intune architecture
- Integration points with Azure Active Directory and Entra ID
- How Intune compares to SCCM, Group Policy, and third-party MDMs
- Understanding licensing tiers and SKU requirements
- Establishing governance models for scalable endpoint operations
Module 2: Planning Your Intune Strategy - Defining your organisational readiness for Intune adoption
- Assessing current device estate: inventory, OS versions, ownership models
- Creating a phased rollout roadmap with clear milestones
- Identifying key stakeholders and building cross-functional alignment
- Developing success metrics: adoption rate, compliance rate, incident reduction
- Selecting pilot groups and defining inclusion criteria
- Creating an Intune governance committee charter
- Aligning Intune deployment with broader ITSM and change management processes
- Building an internal communications plan for end-user adoption
- Documenting risk mitigation strategies for common deployment pitfalls
Module 3: Tenant and Subscription Setup - Configuring your Microsoft 365 tenant for Intune integration
- Assigning administrative roles using least privilege principles
- Setting up role-based access control (RBAC) for teams and regions
- Creating custom admin roles with granular permissions
- Enabling multi-factor authentication for admin accounts
- Configuring subscription properties and organisation settings
- Setting dialled country and data residency preferences
- Verifying domain ownership and DNS configuration
- Integrating with Cost Management and Azure billing
- Setting up audit logging and monitoring for admin activity
Module 4: Device Enrollment and Registration - Overview of supported device platforms: Windows, macOS, iOS, Android
- Automatic vs user-initiated enrollment methods
- Setting up Windows Autopilot: prerequisites and workflow
- Configuring Apple Business Manager and Apple School Manager integration
- Enrolling Android Enterprise devices: personally owned vs company-owned
- Setting up corporate device identifiers (DEP, ADFS, QR codes)
- Configuring enrollment restrictions by platform, user group, location
- Troubleshooting common enrollment failures
- Creating self-service enrollment guides for end users
- Using PowerShell scripts to automate Windows device registration
Module 5: Conditional Access and Identity Integration - How Conditional Access policies enforce device compliance
- Creating baseline Conditional Access policies for M365 apps
- Requiring compliant devices for email and data access
- Integrating Intune with MFA and risk-based sign-in policies
- Using sign-in frequency and application controls in policies
- Exempting emergency access accounts safely
- Testing Conditional Access with What If tool
- Monitoring policy impact using the CA log
- Creating location-based access rules
- Handling legacy authentication and app exclusions
Module 6: Device Configuration and Profiles - Understanding configuration profiles vs policies in Intune
- Navigating the profile creation wizard and assignment scopes
- Deploying Windows 10/11 device profiles: Start menu, taskbar, OOBE
- Configuring security baseline templates for Windows devices
- Managing macOS system settings via configuration profiles
- Deploying Wi-Fi, VPN, and certificate profiles across platforms
- Using Custom OMA-URI settings for advanced Windows configurations
- Setting up BitLocker encryption enforcement via profile
- Applying kiosk and multi-app kiosk configurations
- Creating dynamic profile assignments using groups and filters
Module 7: Compliance Policies and Reporting - Building compliance policies that trigger on device risk indicators
- Defining pass, warn, and non-compliance thresholds
- Setting OS version requirements to enforce patching
- Requiring encryption, firewall, and antivirus status
- Integrating compliance status with Conditional Access
- Automating remediation using compliance policy actions
- Creating custom compliance policies for industry-specific standards
- Using reports to track compliance trends over time
- Exporting compliance data for audit submissions
- Linking policy violations to incident response workflows
Module 8: Application Management and Deployment - Overview of app types supported in Intune: Win32, MSI, MSIX, LOB
- Creating detection methods for silent installations
- Setting up requirement rules and dependencies
- Using PowerShell scripts for pre and post-install actions
- Deploying line-of-business apps with custom parameters
- Assigning apps to users vs devices
- Managing mobile apps on iOS and Android: VPP, private stores
- Configuring app protection policies (MAM) without device enrollment
- Setting app-level data encryption and access controls
- Using app configuration policies to pre-populate settings
Module 9: Security and Threat Protection - Integrating Microsoft Defender for Endpoint with Intune
- Enabling real-time monitoring and automated investigations
- Using device risk scores to drive policy enforcement
- Deploying Endpoint Detection and Response (EDR) agents via Intune
- Creating security baselines from Microsoft and custom sources
- Applying CIS benchmarks using security configuration profiles
- Mitigating ransomware risks through attack surface reduction rules
- Configuring exploit protection settings across endpoints
- Using firewall and network protection policies
- Monitoring security alerts and response timelines
Module 10: Patch Management and Update Policies - Defining Windows update rings and deployment rings
- Creating phased rollout plans for OS updates
- Setting active hours, maintenance windows, and deferral periods
- Using feature and quality update policies separately
- Excluding critical systems from automatic reboots
- Monitoring update compliance across fleets
- Rolling back failed updates using Intune reports
- Managing macOS and iOS software updates centrally
- Using update compliance for patch gap analysis
- Scheduling updates during low-usage periods
Module 11: Policy Authoring and Best Practices - Writing clear, auditable policy statements
- Aligning policies with NIST, ISO 27001, and GDPR
- Documenting policy purpose, scope, ownership, and review cycles
- Creating policy version control and change logs
- Using naming conventions for easy identification
- Avoiding policy overlap and conflicts
- Testing policy impact in staging environments
- Communicating policies to end users effectively
- Building a policy library for reuse across departments
- Linking policies to training and awareness programs
Module 12: Automation and Scripting with Intune - Using PowerShell to automate device configuration tasks
- Deploying scripts for registry edits, file operations, and service control
- Requiring script return codes for compliance tracking
- Running scripts under system or user context
- Using scripts for inventory collection and diagnostics
- Creating recurring scripts for health checks
- Integrating with Microsoft Graph API for bulk operations
- Automating policy assignments using dynamic groups
- Using automation to reduce manual intervention in break-fix scenarios
- Developing script templates for common operational tasks
Module 13: Monitoring, Reporting, and Audit - Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Configuring your Microsoft 365 tenant for Intune integration
- Assigning administrative roles using least privilege principles
- Setting up role-based access control (RBAC) for teams and regions
- Creating custom admin roles with granular permissions
- Enabling multi-factor authentication for admin accounts
- Configuring subscription properties and organisation settings
- Setting dialled country and data residency preferences
- Verifying domain ownership and DNS configuration
- Integrating with Cost Management and Azure billing
- Setting up audit logging and monitoring for admin activity
Module 4: Device Enrollment and Registration - Overview of supported device platforms: Windows, macOS, iOS, Android
- Automatic vs user-initiated enrollment methods
- Setting up Windows Autopilot: prerequisites and workflow
- Configuring Apple Business Manager and Apple School Manager integration
- Enrolling Android Enterprise devices: personally owned vs company-owned
- Setting up corporate device identifiers (DEP, ADFS, QR codes)
- Configuring enrollment restrictions by platform, user group, location
- Troubleshooting common enrollment failures
- Creating self-service enrollment guides for end users
- Using PowerShell scripts to automate Windows device registration
Module 5: Conditional Access and Identity Integration - How Conditional Access policies enforce device compliance
- Creating baseline Conditional Access policies for M365 apps
- Requiring compliant devices for email and data access
- Integrating Intune with MFA and risk-based sign-in policies
- Using sign-in frequency and application controls in policies
- Exempting emergency access accounts safely
- Testing Conditional Access with What If tool
- Monitoring policy impact using the CA log
- Creating location-based access rules
- Handling legacy authentication and app exclusions
Module 6: Device Configuration and Profiles - Understanding configuration profiles vs policies in Intune
- Navigating the profile creation wizard and assignment scopes
- Deploying Windows 10/11 device profiles: Start menu, taskbar, OOBE
- Configuring security baseline templates for Windows devices
- Managing macOS system settings via configuration profiles
- Deploying Wi-Fi, VPN, and certificate profiles across platforms
- Using Custom OMA-URI settings for advanced Windows configurations
- Setting up BitLocker encryption enforcement via profile
- Applying kiosk and multi-app kiosk configurations
- Creating dynamic profile assignments using groups and filters
Module 7: Compliance Policies and Reporting - Building compliance policies that trigger on device risk indicators
- Defining pass, warn, and non-compliance thresholds
- Setting OS version requirements to enforce patching
- Requiring encryption, firewall, and antivirus status
- Integrating compliance status with Conditional Access
- Automating remediation using compliance policy actions
- Creating custom compliance policies for industry-specific standards
- Using reports to track compliance trends over time
- Exporting compliance data for audit submissions
- Linking policy violations to incident response workflows
Module 8: Application Management and Deployment - Overview of app types supported in Intune: Win32, MSI, MSIX, LOB
- Creating detection methods for silent installations
- Setting up requirement rules and dependencies
- Using PowerShell scripts for pre and post-install actions
- Deploying line-of-business apps with custom parameters
- Assigning apps to users vs devices
- Managing mobile apps on iOS and Android: VPP, private stores
- Configuring app protection policies (MAM) without device enrollment
- Setting app-level data encryption and access controls
- Using app configuration policies to pre-populate settings
Module 9: Security and Threat Protection - Integrating Microsoft Defender for Endpoint with Intune
- Enabling real-time monitoring and automated investigations
- Using device risk scores to drive policy enforcement
- Deploying Endpoint Detection and Response (EDR) agents via Intune
- Creating security baselines from Microsoft and custom sources
- Applying CIS benchmarks using security configuration profiles
- Mitigating ransomware risks through attack surface reduction rules
- Configuring exploit protection settings across endpoints
- Using firewall and network protection policies
- Monitoring security alerts and response timelines
Module 10: Patch Management and Update Policies - Defining Windows update rings and deployment rings
- Creating phased rollout plans for OS updates
- Setting active hours, maintenance windows, and deferral periods
- Using feature and quality update policies separately
- Excluding critical systems from automatic reboots
- Monitoring update compliance across fleets
- Rolling back failed updates using Intune reports
- Managing macOS and iOS software updates centrally
- Using update compliance for patch gap analysis
- Scheduling updates during low-usage periods
Module 11: Policy Authoring and Best Practices - Writing clear, auditable policy statements
- Aligning policies with NIST, ISO 27001, and GDPR
- Documenting policy purpose, scope, ownership, and review cycles
- Creating policy version control and change logs
- Using naming conventions for easy identification
- Avoiding policy overlap and conflicts
- Testing policy impact in staging environments
- Communicating policies to end users effectively
- Building a policy library for reuse across departments
- Linking policies to training and awareness programs
Module 12: Automation and Scripting with Intune - Using PowerShell to automate device configuration tasks
- Deploying scripts for registry edits, file operations, and service control
- Requiring script return codes for compliance tracking
- Running scripts under system or user context
- Using scripts for inventory collection and diagnostics
- Creating recurring scripts for health checks
- Integrating with Microsoft Graph API for bulk operations
- Automating policy assignments using dynamic groups
- Using automation to reduce manual intervention in break-fix scenarios
- Developing script templates for common operational tasks
Module 13: Monitoring, Reporting, and Audit - Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- How Conditional Access policies enforce device compliance
- Creating baseline Conditional Access policies for M365 apps
- Requiring compliant devices for email and data access
- Integrating Intune with MFA and risk-based sign-in policies
- Using sign-in frequency and application controls in policies
- Exempting emergency access accounts safely
- Testing Conditional Access with What If tool
- Monitoring policy impact using the CA log
- Creating location-based access rules
- Handling legacy authentication and app exclusions
Module 6: Device Configuration and Profiles - Understanding configuration profiles vs policies in Intune
- Navigating the profile creation wizard and assignment scopes
- Deploying Windows 10/11 device profiles: Start menu, taskbar, OOBE
- Configuring security baseline templates for Windows devices
- Managing macOS system settings via configuration profiles
- Deploying Wi-Fi, VPN, and certificate profiles across platforms
- Using Custom OMA-URI settings for advanced Windows configurations
- Setting up BitLocker encryption enforcement via profile
- Applying kiosk and multi-app kiosk configurations
- Creating dynamic profile assignments using groups and filters
Module 7: Compliance Policies and Reporting - Building compliance policies that trigger on device risk indicators
- Defining pass, warn, and non-compliance thresholds
- Setting OS version requirements to enforce patching
- Requiring encryption, firewall, and antivirus status
- Integrating compliance status with Conditional Access
- Automating remediation using compliance policy actions
- Creating custom compliance policies for industry-specific standards
- Using reports to track compliance trends over time
- Exporting compliance data for audit submissions
- Linking policy violations to incident response workflows
Module 8: Application Management and Deployment - Overview of app types supported in Intune: Win32, MSI, MSIX, LOB
- Creating detection methods for silent installations
- Setting up requirement rules and dependencies
- Using PowerShell scripts for pre and post-install actions
- Deploying line-of-business apps with custom parameters
- Assigning apps to users vs devices
- Managing mobile apps on iOS and Android: VPP, private stores
- Configuring app protection policies (MAM) without device enrollment
- Setting app-level data encryption and access controls
- Using app configuration policies to pre-populate settings
Module 9: Security and Threat Protection - Integrating Microsoft Defender for Endpoint with Intune
- Enabling real-time monitoring and automated investigations
- Using device risk scores to drive policy enforcement
- Deploying Endpoint Detection and Response (EDR) agents via Intune
- Creating security baselines from Microsoft and custom sources
- Applying CIS benchmarks using security configuration profiles
- Mitigating ransomware risks through attack surface reduction rules
- Configuring exploit protection settings across endpoints
- Using firewall and network protection policies
- Monitoring security alerts and response timelines
Module 10: Patch Management and Update Policies - Defining Windows update rings and deployment rings
- Creating phased rollout plans for OS updates
- Setting active hours, maintenance windows, and deferral periods
- Using feature and quality update policies separately
- Excluding critical systems from automatic reboots
- Monitoring update compliance across fleets
- Rolling back failed updates using Intune reports
- Managing macOS and iOS software updates centrally
- Using update compliance for patch gap analysis
- Scheduling updates during low-usage periods
Module 11: Policy Authoring and Best Practices - Writing clear, auditable policy statements
- Aligning policies with NIST, ISO 27001, and GDPR
- Documenting policy purpose, scope, ownership, and review cycles
- Creating policy version control and change logs
- Using naming conventions for easy identification
- Avoiding policy overlap and conflicts
- Testing policy impact in staging environments
- Communicating policies to end users effectively
- Building a policy library for reuse across departments
- Linking policies to training and awareness programs
Module 12: Automation and Scripting with Intune - Using PowerShell to automate device configuration tasks
- Deploying scripts for registry edits, file operations, and service control
- Requiring script return codes for compliance tracking
- Running scripts under system or user context
- Using scripts for inventory collection and diagnostics
- Creating recurring scripts for health checks
- Integrating with Microsoft Graph API for bulk operations
- Automating policy assignments using dynamic groups
- Using automation to reduce manual intervention in break-fix scenarios
- Developing script templates for common operational tasks
Module 13: Monitoring, Reporting, and Audit - Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Building compliance policies that trigger on device risk indicators
- Defining pass, warn, and non-compliance thresholds
- Setting OS version requirements to enforce patching
- Requiring encryption, firewall, and antivirus status
- Integrating compliance status with Conditional Access
- Automating remediation using compliance policy actions
- Creating custom compliance policies for industry-specific standards
- Using reports to track compliance trends over time
- Exporting compliance data for audit submissions
- Linking policy violations to incident response workflows
Module 8: Application Management and Deployment - Overview of app types supported in Intune: Win32, MSI, MSIX, LOB
- Creating detection methods for silent installations
- Setting up requirement rules and dependencies
- Using PowerShell scripts for pre and post-install actions
- Deploying line-of-business apps with custom parameters
- Assigning apps to users vs devices
- Managing mobile apps on iOS and Android: VPP, private stores
- Configuring app protection policies (MAM) without device enrollment
- Setting app-level data encryption and access controls
- Using app configuration policies to pre-populate settings
Module 9: Security and Threat Protection - Integrating Microsoft Defender for Endpoint with Intune
- Enabling real-time monitoring and automated investigations
- Using device risk scores to drive policy enforcement
- Deploying Endpoint Detection and Response (EDR) agents via Intune
- Creating security baselines from Microsoft and custom sources
- Applying CIS benchmarks using security configuration profiles
- Mitigating ransomware risks through attack surface reduction rules
- Configuring exploit protection settings across endpoints
- Using firewall and network protection policies
- Monitoring security alerts and response timelines
Module 10: Patch Management and Update Policies - Defining Windows update rings and deployment rings
- Creating phased rollout plans for OS updates
- Setting active hours, maintenance windows, and deferral periods
- Using feature and quality update policies separately
- Excluding critical systems from automatic reboots
- Monitoring update compliance across fleets
- Rolling back failed updates using Intune reports
- Managing macOS and iOS software updates centrally
- Using update compliance for patch gap analysis
- Scheduling updates during low-usage periods
Module 11: Policy Authoring and Best Practices - Writing clear, auditable policy statements
- Aligning policies with NIST, ISO 27001, and GDPR
- Documenting policy purpose, scope, ownership, and review cycles
- Creating policy version control and change logs
- Using naming conventions for easy identification
- Avoiding policy overlap and conflicts
- Testing policy impact in staging environments
- Communicating policies to end users effectively
- Building a policy library for reuse across departments
- Linking policies to training and awareness programs
Module 12: Automation and Scripting with Intune - Using PowerShell to automate device configuration tasks
- Deploying scripts for registry edits, file operations, and service control
- Requiring script return codes for compliance tracking
- Running scripts under system or user context
- Using scripts for inventory collection and diagnostics
- Creating recurring scripts for health checks
- Integrating with Microsoft Graph API for bulk operations
- Automating policy assignments using dynamic groups
- Using automation to reduce manual intervention in break-fix scenarios
- Developing script templates for common operational tasks
Module 13: Monitoring, Reporting, and Audit - Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Integrating Microsoft Defender for Endpoint with Intune
- Enabling real-time monitoring and automated investigations
- Using device risk scores to drive policy enforcement
- Deploying Endpoint Detection and Response (EDR) agents via Intune
- Creating security baselines from Microsoft and custom sources
- Applying CIS benchmarks using security configuration profiles
- Mitigating ransomware risks through attack surface reduction rules
- Configuring exploit protection settings across endpoints
- Using firewall and network protection policies
- Monitoring security alerts and response timelines
Module 10: Patch Management and Update Policies - Defining Windows update rings and deployment rings
- Creating phased rollout plans for OS updates
- Setting active hours, maintenance windows, and deferral periods
- Using feature and quality update policies separately
- Excluding critical systems from automatic reboots
- Monitoring update compliance across fleets
- Rolling back failed updates using Intune reports
- Managing macOS and iOS software updates centrally
- Using update compliance for patch gap analysis
- Scheduling updates during low-usage periods
Module 11: Policy Authoring and Best Practices - Writing clear, auditable policy statements
- Aligning policies with NIST, ISO 27001, and GDPR
- Documenting policy purpose, scope, ownership, and review cycles
- Creating policy version control and change logs
- Using naming conventions for easy identification
- Avoiding policy overlap and conflicts
- Testing policy impact in staging environments
- Communicating policies to end users effectively
- Building a policy library for reuse across departments
- Linking policies to training and awareness programs
Module 12: Automation and Scripting with Intune - Using PowerShell to automate device configuration tasks
- Deploying scripts for registry edits, file operations, and service control
- Requiring script return codes for compliance tracking
- Running scripts under system or user context
- Using scripts for inventory collection and diagnostics
- Creating recurring scripts for health checks
- Integrating with Microsoft Graph API for bulk operations
- Automating policy assignments using dynamic groups
- Using automation to reduce manual intervention in break-fix scenarios
- Developing script templates for common operational tasks
Module 13: Monitoring, Reporting, and Audit - Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Writing clear, auditable policy statements
- Aligning policies with NIST, ISO 27001, and GDPR
- Documenting policy purpose, scope, ownership, and review cycles
- Creating policy version control and change logs
- Using naming conventions for easy identification
- Avoiding policy overlap and conflicts
- Testing policy impact in staging environments
- Communicating policies to end users effectively
- Building a policy library for reuse across departments
- Linking policies to training and awareness programs
Module 12: Automation and Scripting with Intune - Using PowerShell to automate device configuration tasks
- Deploying scripts for registry edits, file operations, and service control
- Requiring script return codes for compliance tracking
- Running scripts under system or user context
- Using scripts for inventory collection and diagnostics
- Creating recurring scripts for health checks
- Integrating with Microsoft Graph API for bulk operations
- Automating policy assignments using dynamic groups
- Using automation to reduce manual intervention in break-fix scenarios
- Developing script templates for common operational tasks
Module 13: Monitoring, Reporting, and Audit - Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Navigating Intune’s reporting dashboard and inventory views
- Generating device compliance summaries and export options
- Monitoring enrollment status and device health trends
- Using Microsoft Endpoint Analytics for performance insight
- Creating custom reports for executive stakeholders
- Setting up alerts for critical compliance failures
- Using Log Analytics and Sentinel integration for advanced monitoring
- Exporting data for SOX, HIPAA, or CMMC compliance packages
- Tracking license usage and app deployment efficiency
- Conducting scheduled internal audits using report templates
Module 14: User Experience and Support - Designing self-service device management portal experiences
- Enabling user-driven resets, app installs, and policy checks
- Using Intune Company Portal app for end-user guidance
- Creating helpdesk workflows for common Intune issues
- Documenting troubleshooting workflows for Tier 1 teams
- Reducing support load with proactive device health reports
- Offering device setup guides and video-free walkthroughs
- Integrating with ServiceNow or other ITSM platforms
- Training IT support staff on Intune diagnostics tools
- Measuring user satisfaction with endpoint services
Module 15: Integration with Enterprise Systems - Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Connecting Intune with Azure Virtual Desktop (AVD)
- Integrating with Microsoft Configuration Manager for co-management
- Synchronising user and device data with HRIS systems
- Linking to identity providers beyond Azure AD
- Connecting to enterprise asset management databases
- Using APIs to share data with GRC platforms
- Integrating with SIEM and SOAR systems for incident response
- Linking patch data with vulnerability scanners
- Sharing compliance status with audit management tools
- Using PowerShell and Graph API for custom integrations
Module 16: Advanced Scenarios and Multi-Tenant Management - Managing Intune across multiple Azure AD tenants
- Using Lighthouse for delegated administration
- Setting up cross-tenant device management workflows
- Standardising policies across subsidiaries and divisions
- Using configuration baselines for consistent global enforcement
- Handling mergers and acquisitions with Intune consolidation
- Managing third-party contractor devices securely
- Isolating high-risk environments with dedicated tenants
- Implementing air-gapped network policies
- Scaling Intune for 5,000+ device environments
Module 17: Zero Touch Deployment with Autopilot - Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Understanding Windows Autopilot: concept and benefits
- Enrolling new devices via OEM, web, and offline methods
- Creating Autopilot deployment profiles for different user roles
- Customising out-of-box experience (OOBE) for branding and efficiency
- Pre-provisioning user data and apps before first login
- Using self-deploying mode for shared and kiosk devices
- Integrating Autopilot with HP, Dell, and Lenovo imaging services
- Troubleshooting Autopilot profile assignment failures
- Managing device resets and re-enrollment scenarios
- Creating automated procurement-to-deployment workflows
Module 18: Data Protection and Information Security - Applying sensitivity labels to devices and content
- Enforcing encryption for local and cloud data
- Using conditional launch controls for regulated apps
- Configuring clipboard and data transfer restrictions
- Preventing screen capture in high-security apps
- Setting containerisation for corporate data separation
- Managing data loss prevention (DLP) at the endpoint level
- Using watermarking and auditing for screen sharing
- Enabling remote wipe of corporate data only (not full device)
- Creating incident playbooks for data breach containment
Module 19: Change Management and Continuous Improvement - Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change
Module 20: Final Project and Certification - Developing your tailored Intune implementation plan
- Creating a compliance policy suite for your environment
- Designing a Conditional Access framework aligned with Zero Trust
- Building a device onboarding and offboarding workflow
- Generating a complete audit-ready policy documentation package
- Measuring success using KPIs and adoption metrics
- Presenting your board-ready report for executive review
- Preparing for operational handover to support teams
- Setting up long-term monitoring and update cycles
- Earning your Certificate of Completion issued by The Art of Service
- Establishing a formal change advisory board for Intune
- Documenting change requests with risk and rollback plans
- Scheduling maintenance windows and communication alerts
- Testing changes in non-production environments first
- Using versioning for policies, profiles, and scripts
- Conducting post-implementation reviews
- Building a knowledge base for Intune operations
- Running quarterly policy review and clean-up cycles
- Aligning with internal audit and risk management teams
- Updating training materials with every major change