Mastering Microsoft Teams for Enterprise Productivity and Collaboration
You're not behind because you're not trying hard enough. You're overwhelmed because the tools meant to simplify collaboration are creating chaos instead. Endless chat threads, missed action items, siloed teams, and compliance blind spots - they’re costing your organisation time, money, and innovation. But what if you could transform Microsoft Teams from a chaotic communication hub into a powerful engine for enterprise-wide productivity, compliance, and strategic alignment? Not through guesswork - through a proven, structured mastery system designed specifically for IT leaders, compliance officers, project managers, and digital transformation specialists. Mastering Microsoft Teams for Enterprise Productivity and Collaboration is your definitive roadmap to unlocking the full strategic value of Teams across your organisation. This course delivers a board-ready implementation framework, complete with governance models, security blueprints, and productivity accelerators - so you go from reactive troubleshooting to proactive leadership in under 30 days. Take Sarah Kim, Senior IT Governance Lead at a global pharmaceutical firm. After completing the course, she redesigned her company’s Teams architecture, reducing duplicate workspaces by 74%, cutting onboarding time for new hires in half, and passing her next audit with zero findings. “This wasn’t just training,” she said. “It was a transformation of how we govern digital collaboration.” You don’t need more features. You need control, clarity, and confidence. This course gives you all three - with a methodology that works whether you're managing 50 users or 50,000. No generic tips. No outdated advice. Just battle-tested frameworks used by enterprise organisations to scale Teams securely and productively - all in a structured, self-paced format that fits your real-world demands. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced, On-Demand Access - Learn When and Where You Need To
The course is completely self-paced, with on-demand access that adapts to your schedule. There are no fixed start dates or deadlines. You can begin immediately upon access and complete the material at your own pace - whether you want to digest it in focused sprints or spread it across weeks. Most learners implement core improvements within the first 10 days. Full mastery and organisational rollout planning typically take 4 to 6 weeks, depending on your role and implementation scope. Lifetime Access & Ongoing Content Updates
You receive lifetime access to all course materials. This includes every update as Microsoft releases new Teams features, compliance policies, or administrative tools. Future-proof your expertise without paying a single additional fee. The curriculum evolves continuously to reflect real-world enterprise needs, with quarterly reviews and immediate inclusion of critical updates. Your mastery stays current - automatically. 24/7 Global & Mobile-Friendly Access
Access the course from any device - desktop, tablet, or smartphone. The interface is fully responsive and optimised for productivity, even during travel or remote work. Learn during short breaks, between meetings, or in deep focus sessions - your progress is always synced. Instructor Support & Expert Guidance
Receive direct, written guidance from certified Microsoft 365 enterprise architects with over a decade of deployment experience. Submit questions through the secure learning portal and get detailed, role-specific responses within 48 business hours. This is not an anonymous forum. You engage with real practitioners who’ve led Teams rollouts for Fortune 500 companies, healthcare networks, and government agencies. Certificate of Completion Issued by The Art of Service
Upon completion, earn a Certificate of Completion issued by The Art of Service - a globally recognised credential trusted by enterprises in over 90 countries. This certificate demonstrates your mastery of enterprise Teams governance, security, and productivity - and strengthens your professional credibility in IT, compliance, and digital transformation roles. The Art of Service has trained over 250,000 professionals in enterprise frameworks. This certification is cited in internal promotions, job applications, and external audit documentation. No Hidden Fees. Transparent, One-Time Investment.
The pricing structure is straightforward - a single, upfront fee with no recurring charges, subscriptions, or surprise costs. What you see is what you get. We accept all major payment methods, including Visa, Mastercard, and PayPal - for secure, frictionless enrollment. 100% Money-Back Guarantee - Zero Risk Enrollment
We promise results - or your money back. If you complete the course and find it doesn’t deliver actionable value for your enterprise role, you’re entitled to a full refund within 60 days of access. No questions, no hassle. This isn’t just a course. It’s a performance accelerator - and we stand behind it completely. Immediate Confirmation, Structured Onboarding
After enrollment, you’ll receive an automated confirmation email. Your course access details are sent separately once your learning environment is provisioned and ready - ensuring a seamless, error-free experience. You’ll be guided step-by-step through login and initial setup. “Will This Work for Me?” - Addressing Your Biggest Doubt
Yes - even if you’re not a Microsoft 365 administrator. Even if your organisation has already deployed Teams haphazardly. Even if you’re facing strict compliance requirements under GDPR, HIPAA, or SOX. This course works for: - IT Managers needing to regain control of sprawl and enforce policy
- Compliance Officers ensuring audit-readiness and data governance
- Project Leads who need to streamline collaboration across departments
- HR Directors onboarding remote teams securely and efficiently
- Change Managers driving digital adoption at scale
This works even if your organisation has already made mistakes with naming conventions, retention policies, or guest access. You'll learn how to audit, remediate, and rebuild with confidence - using step-by-step playbooks. Our graduates include non-technical leaders who successfully led Teams transformation after completing this course. The methodologies are role-adaptable, language-clear, and implementation-focused. You’re not buying content. You’re investing in a repeatable, enterprise-grade system - with full risk reversal and global recognition behind it.
Module 1: Foundations of Enterprise Microsoft Teams - Understanding the Microsoft Teams ecosystem within Microsoft 365
- Core components: Teams, Channels, Chats, Apps, and Tabs
- Differentiating between Teams and SharePoint, OneDrive, and Exchange
- How Teams integrates with Power Platform and other Microsoft services
- User roles and permissions: owner, member, guest
- Identity management and Azure AD synchronization
- Authentication models: MFA, conditional access, SSO
- Overview of compliance and data residency requirements
- Key differences between education, business, and enterprise licensing
- Planning your organisational readiness for Teams adoption
Module 2: Strategic Governance & Policy Design - Developing a comprehensive Teams governance framework
- Creating naming conventions for teams and channels
- Automating team provisioning using templates
- Designing lifecycle management policies for inactive teams
- Setting up classification labels and sensitivity policies
- Linking governance to organisational taxonomy and metadata
- Defining ownership accountability and handover procedures
- Establishing approval workflows for external guest access
- Mapping data flows and retention requirements
- Aligning governance with GDPR, HIPAA, and SOX compliance
Module 3: Security, Compliance & Risk Mitigation - Implementing data loss prevention (DLP) policies in Teams
- Configuring eDiscovery and audit log retention
- Setting up retention policies for chat and channel messages
- Managing guest access securely with conditional policies
- Blocking or allowing external file sharing based on sensitivity
- Using sensitivity labels to protect confidential content
- Monitoring unauthorised app installations and third-party risks
- Securing private channels and restricted access areas
- Configuring secure score for continuous improvement
- Integrating with Microsoft Defender for endpoint protection
Module 4: Identity Management & Access Control - Linking Azure AD groups to Teams membership
- Dynamic group membership rules for automated access
- Role-based access control (RBAC) for administrative tasks
- Managing privileged access with PIM (Privileged Identity Management)
- Setting up break-glass accounts for emergency access
- Reviewing sign-in logs and detecting suspicious activity
- Disabling or archiving user accounts securely
- Onboarding and offboarding workflows in Teams
- Managing shared mailboxes and resource accounts
- Implementing Just-In-Time (JIT) access principles
Module 5: Team Architecture & Organisational Structure - Choosing between standard, private, and shared channels
- Designing team types: departmental, project, committee, executive
- Structuring multi-level channel hierarchies for clarity
- Using metadata tagging to classify team purpose and owner
- Creating cross-functional collaboration spaces
- Managing regional and language-specific teams
- Scaling team architecture across subsidiaries and divisions
- Guidelines for creating versus joining existing teams
- Integrating with organisational charts and HR systems
- Visualising team structures using topology maps
Module 6: Collaboration Workflow Optimisation - Designing escalation paths for urgent communications
- Setting up standard operating procedures (SOPs) in channels
- Using message formatting for clarity and actionability
- Standardising meeting chat protocols and note-taking
- Creating reusable message templates and quick replies
- Implementing @mentions strategically to prevent overload
- Managing attention fatigue with status and focus modes
- Integrating todo lists and action item trackers in posts
- Using reactions effectively for lightweight feedback
- Running asynchronous decision-making processes in threads
Module 7: File Management & Document Control - Understanding file storage in SharePoint vs. Teams tabs
- Setting up version control and co-authoring best practices
- Using document libraries with metadata and views
- Configuring file checkout and approval workflows
- Setting permissions at folder and file level
- Enabling offline access with OneDrive sync
- Merging files from personal to team locations
- Tracking document engagement with analytics
- Automating file routing with Power Automate
- Archiving legacy files and inactive content
Module 8: Meeting Excellence & Virtual Engagement - Scheduling recurring meetings with resource optimisation
- Creating effective meeting agendas using templates
- Assigning pre-work and required preparation materials
- Using Together Mode and Presenter Mode for engagement
- Managing breakout rooms for large group facilitation
- Transcribing meetings in real time with AI
- Automatically generating action items from meeting notes
- Sharing meeting recordings and transcripts securely
- Analysing meeting analytics for productivity insights
- Reducing meeting fatigue with time-bound facilitation rules
Module 9: Advanced App Integrations - Curating an approved app catalog for enterprise use
- Deploying custom apps via App Studio and manifest files
- Integrating Power BI dashboards into channel tabs
- Embedding SharePoint pages and intranet content
- Connecting to Salesforce, Workday, and SAP via connectors
- Using Planner and Tasks for project tracking
- Adding Forms for feedback, surveys, and approvals
- Integrating Stream for secure video content
- Implementing Viva Connections for employee experience
- Configuring automated status updates from external systems
Module 10: Automation & Productivity Accelerators - Building Power Automate flows for routine tasks
- Auto-creating teams from approved requests
- Sending reminders for upcoming deadlines in channels
- Routing support tickets from chat to service desks
- Syncing team updates to email or SMS for executives
- Automating compliance reporting from audit logs
- Creating approval chains for document sign-offs
- Scheduling content deletion based on retention rules
- Triggering alerts for security incidents
- Generating weekly productivity summaries for leaders
Module 11: Change Management & Digital Adoption - Developing a change communication plan for Teams rollout
- Creating role-specific adoption guides and cheat sheets
- Running internal training sessions using Teams itself
- Measuring adoption with Microsoft Viva Insights
- Identifying power users and peer champions
- Addressing resistance through feedback loops
- Running pilot programmes before enterprise deployment
- Tracking user satisfaction with regular pulse surveys
- Aligning adoption goals with performance metrics
- Scaling success stories across departments
Module 12: Administrative Control & PowerShell Management - Using Teams Admin Center for centralised control
- Configuring global and tenant-specific settings
- Managing call quality and network requirements
- Setting policies for messaging, meetings, and apps
- Deploying policies at scale using policy packages
- Using PowerShell for bulk team creation and modification
- Exporting audit logs and generating compliance reports
- Automating user onboarding with script templates
- Monitoring service health and outage notifications
- Integrating with Configuration Manager for device alignment
Module 13: Analytics, Reporting & Continuous Improvement - Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Understanding the Microsoft Teams ecosystem within Microsoft 365
- Core components: Teams, Channels, Chats, Apps, and Tabs
- Differentiating between Teams and SharePoint, OneDrive, and Exchange
- How Teams integrates with Power Platform and other Microsoft services
- User roles and permissions: owner, member, guest
- Identity management and Azure AD synchronization
- Authentication models: MFA, conditional access, SSO
- Overview of compliance and data residency requirements
- Key differences between education, business, and enterprise licensing
- Planning your organisational readiness for Teams adoption
Module 2: Strategic Governance & Policy Design - Developing a comprehensive Teams governance framework
- Creating naming conventions for teams and channels
- Automating team provisioning using templates
- Designing lifecycle management policies for inactive teams
- Setting up classification labels and sensitivity policies
- Linking governance to organisational taxonomy and metadata
- Defining ownership accountability and handover procedures
- Establishing approval workflows for external guest access
- Mapping data flows and retention requirements
- Aligning governance with GDPR, HIPAA, and SOX compliance
Module 3: Security, Compliance & Risk Mitigation - Implementing data loss prevention (DLP) policies in Teams
- Configuring eDiscovery and audit log retention
- Setting up retention policies for chat and channel messages
- Managing guest access securely with conditional policies
- Blocking or allowing external file sharing based on sensitivity
- Using sensitivity labels to protect confidential content
- Monitoring unauthorised app installations and third-party risks
- Securing private channels and restricted access areas
- Configuring secure score for continuous improvement
- Integrating with Microsoft Defender for endpoint protection
Module 4: Identity Management & Access Control - Linking Azure AD groups to Teams membership
- Dynamic group membership rules for automated access
- Role-based access control (RBAC) for administrative tasks
- Managing privileged access with PIM (Privileged Identity Management)
- Setting up break-glass accounts for emergency access
- Reviewing sign-in logs and detecting suspicious activity
- Disabling or archiving user accounts securely
- Onboarding and offboarding workflows in Teams
- Managing shared mailboxes and resource accounts
- Implementing Just-In-Time (JIT) access principles
Module 5: Team Architecture & Organisational Structure - Choosing between standard, private, and shared channels
- Designing team types: departmental, project, committee, executive
- Structuring multi-level channel hierarchies for clarity
- Using metadata tagging to classify team purpose and owner
- Creating cross-functional collaboration spaces
- Managing regional and language-specific teams
- Scaling team architecture across subsidiaries and divisions
- Guidelines for creating versus joining existing teams
- Integrating with organisational charts and HR systems
- Visualising team structures using topology maps
Module 6: Collaboration Workflow Optimisation - Designing escalation paths for urgent communications
- Setting up standard operating procedures (SOPs) in channels
- Using message formatting for clarity and actionability
- Standardising meeting chat protocols and note-taking
- Creating reusable message templates and quick replies
- Implementing @mentions strategically to prevent overload
- Managing attention fatigue with status and focus modes
- Integrating todo lists and action item trackers in posts
- Using reactions effectively for lightweight feedback
- Running asynchronous decision-making processes in threads
Module 7: File Management & Document Control - Understanding file storage in SharePoint vs. Teams tabs
- Setting up version control and co-authoring best practices
- Using document libraries with metadata and views
- Configuring file checkout and approval workflows
- Setting permissions at folder and file level
- Enabling offline access with OneDrive sync
- Merging files from personal to team locations
- Tracking document engagement with analytics
- Automating file routing with Power Automate
- Archiving legacy files and inactive content
Module 8: Meeting Excellence & Virtual Engagement - Scheduling recurring meetings with resource optimisation
- Creating effective meeting agendas using templates
- Assigning pre-work and required preparation materials
- Using Together Mode and Presenter Mode for engagement
- Managing breakout rooms for large group facilitation
- Transcribing meetings in real time with AI
- Automatically generating action items from meeting notes
- Sharing meeting recordings and transcripts securely
- Analysing meeting analytics for productivity insights
- Reducing meeting fatigue with time-bound facilitation rules
Module 9: Advanced App Integrations - Curating an approved app catalog for enterprise use
- Deploying custom apps via App Studio and manifest files
- Integrating Power BI dashboards into channel tabs
- Embedding SharePoint pages and intranet content
- Connecting to Salesforce, Workday, and SAP via connectors
- Using Planner and Tasks for project tracking
- Adding Forms for feedback, surveys, and approvals
- Integrating Stream for secure video content
- Implementing Viva Connections for employee experience
- Configuring automated status updates from external systems
Module 10: Automation & Productivity Accelerators - Building Power Automate flows for routine tasks
- Auto-creating teams from approved requests
- Sending reminders for upcoming deadlines in channels
- Routing support tickets from chat to service desks
- Syncing team updates to email or SMS for executives
- Automating compliance reporting from audit logs
- Creating approval chains for document sign-offs
- Scheduling content deletion based on retention rules
- Triggering alerts for security incidents
- Generating weekly productivity summaries for leaders
Module 11: Change Management & Digital Adoption - Developing a change communication plan for Teams rollout
- Creating role-specific adoption guides and cheat sheets
- Running internal training sessions using Teams itself
- Measuring adoption with Microsoft Viva Insights
- Identifying power users and peer champions
- Addressing resistance through feedback loops
- Running pilot programmes before enterprise deployment
- Tracking user satisfaction with regular pulse surveys
- Aligning adoption goals with performance metrics
- Scaling success stories across departments
Module 12: Administrative Control & PowerShell Management - Using Teams Admin Center for centralised control
- Configuring global and tenant-specific settings
- Managing call quality and network requirements
- Setting policies for messaging, meetings, and apps
- Deploying policies at scale using policy packages
- Using PowerShell for bulk team creation and modification
- Exporting audit logs and generating compliance reports
- Automating user onboarding with script templates
- Monitoring service health and outage notifications
- Integrating with Configuration Manager for device alignment
Module 13: Analytics, Reporting & Continuous Improvement - Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Implementing data loss prevention (DLP) policies in Teams
- Configuring eDiscovery and audit log retention
- Setting up retention policies for chat and channel messages
- Managing guest access securely with conditional policies
- Blocking or allowing external file sharing based on sensitivity
- Using sensitivity labels to protect confidential content
- Monitoring unauthorised app installations and third-party risks
- Securing private channels and restricted access areas
- Configuring secure score for continuous improvement
- Integrating with Microsoft Defender for endpoint protection
Module 4: Identity Management & Access Control - Linking Azure AD groups to Teams membership
- Dynamic group membership rules for automated access
- Role-based access control (RBAC) for administrative tasks
- Managing privileged access with PIM (Privileged Identity Management)
- Setting up break-glass accounts for emergency access
- Reviewing sign-in logs and detecting suspicious activity
- Disabling or archiving user accounts securely
- Onboarding and offboarding workflows in Teams
- Managing shared mailboxes and resource accounts
- Implementing Just-In-Time (JIT) access principles
Module 5: Team Architecture & Organisational Structure - Choosing between standard, private, and shared channels
- Designing team types: departmental, project, committee, executive
- Structuring multi-level channel hierarchies for clarity
- Using metadata tagging to classify team purpose and owner
- Creating cross-functional collaboration spaces
- Managing regional and language-specific teams
- Scaling team architecture across subsidiaries and divisions
- Guidelines for creating versus joining existing teams
- Integrating with organisational charts and HR systems
- Visualising team structures using topology maps
Module 6: Collaboration Workflow Optimisation - Designing escalation paths for urgent communications
- Setting up standard operating procedures (SOPs) in channels
- Using message formatting for clarity and actionability
- Standardising meeting chat protocols and note-taking
- Creating reusable message templates and quick replies
- Implementing @mentions strategically to prevent overload
- Managing attention fatigue with status and focus modes
- Integrating todo lists and action item trackers in posts
- Using reactions effectively for lightweight feedback
- Running asynchronous decision-making processes in threads
Module 7: File Management & Document Control - Understanding file storage in SharePoint vs. Teams tabs
- Setting up version control and co-authoring best practices
- Using document libraries with metadata and views
- Configuring file checkout and approval workflows
- Setting permissions at folder and file level
- Enabling offline access with OneDrive sync
- Merging files from personal to team locations
- Tracking document engagement with analytics
- Automating file routing with Power Automate
- Archiving legacy files and inactive content
Module 8: Meeting Excellence & Virtual Engagement - Scheduling recurring meetings with resource optimisation
- Creating effective meeting agendas using templates
- Assigning pre-work and required preparation materials
- Using Together Mode and Presenter Mode for engagement
- Managing breakout rooms for large group facilitation
- Transcribing meetings in real time with AI
- Automatically generating action items from meeting notes
- Sharing meeting recordings and transcripts securely
- Analysing meeting analytics for productivity insights
- Reducing meeting fatigue with time-bound facilitation rules
Module 9: Advanced App Integrations - Curating an approved app catalog for enterprise use
- Deploying custom apps via App Studio and manifest files
- Integrating Power BI dashboards into channel tabs
- Embedding SharePoint pages and intranet content
- Connecting to Salesforce, Workday, and SAP via connectors
- Using Planner and Tasks for project tracking
- Adding Forms for feedback, surveys, and approvals
- Integrating Stream for secure video content
- Implementing Viva Connections for employee experience
- Configuring automated status updates from external systems
Module 10: Automation & Productivity Accelerators - Building Power Automate flows for routine tasks
- Auto-creating teams from approved requests
- Sending reminders for upcoming deadlines in channels
- Routing support tickets from chat to service desks
- Syncing team updates to email or SMS for executives
- Automating compliance reporting from audit logs
- Creating approval chains for document sign-offs
- Scheduling content deletion based on retention rules
- Triggering alerts for security incidents
- Generating weekly productivity summaries for leaders
Module 11: Change Management & Digital Adoption - Developing a change communication plan for Teams rollout
- Creating role-specific adoption guides and cheat sheets
- Running internal training sessions using Teams itself
- Measuring adoption with Microsoft Viva Insights
- Identifying power users and peer champions
- Addressing resistance through feedback loops
- Running pilot programmes before enterprise deployment
- Tracking user satisfaction with regular pulse surveys
- Aligning adoption goals with performance metrics
- Scaling success stories across departments
Module 12: Administrative Control & PowerShell Management - Using Teams Admin Center for centralised control
- Configuring global and tenant-specific settings
- Managing call quality and network requirements
- Setting policies for messaging, meetings, and apps
- Deploying policies at scale using policy packages
- Using PowerShell for bulk team creation and modification
- Exporting audit logs and generating compliance reports
- Automating user onboarding with script templates
- Monitoring service health and outage notifications
- Integrating with Configuration Manager for device alignment
Module 13: Analytics, Reporting & Continuous Improvement - Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Choosing between standard, private, and shared channels
- Designing team types: departmental, project, committee, executive
- Structuring multi-level channel hierarchies for clarity
- Using metadata tagging to classify team purpose and owner
- Creating cross-functional collaboration spaces
- Managing regional and language-specific teams
- Scaling team architecture across subsidiaries and divisions
- Guidelines for creating versus joining existing teams
- Integrating with organisational charts and HR systems
- Visualising team structures using topology maps
Module 6: Collaboration Workflow Optimisation - Designing escalation paths for urgent communications
- Setting up standard operating procedures (SOPs) in channels
- Using message formatting for clarity and actionability
- Standardising meeting chat protocols and note-taking
- Creating reusable message templates and quick replies
- Implementing @mentions strategically to prevent overload
- Managing attention fatigue with status and focus modes
- Integrating todo lists and action item trackers in posts
- Using reactions effectively for lightweight feedback
- Running asynchronous decision-making processes in threads
Module 7: File Management & Document Control - Understanding file storage in SharePoint vs. Teams tabs
- Setting up version control and co-authoring best practices
- Using document libraries with metadata and views
- Configuring file checkout and approval workflows
- Setting permissions at folder and file level
- Enabling offline access with OneDrive sync
- Merging files from personal to team locations
- Tracking document engagement with analytics
- Automating file routing with Power Automate
- Archiving legacy files and inactive content
Module 8: Meeting Excellence & Virtual Engagement - Scheduling recurring meetings with resource optimisation
- Creating effective meeting agendas using templates
- Assigning pre-work and required preparation materials
- Using Together Mode and Presenter Mode for engagement
- Managing breakout rooms for large group facilitation
- Transcribing meetings in real time with AI
- Automatically generating action items from meeting notes
- Sharing meeting recordings and transcripts securely
- Analysing meeting analytics for productivity insights
- Reducing meeting fatigue with time-bound facilitation rules
Module 9: Advanced App Integrations - Curating an approved app catalog for enterprise use
- Deploying custom apps via App Studio and manifest files
- Integrating Power BI dashboards into channel tabs
- Embedding SharePoint pages and intranet content
- Connecting to Salesforce, Workday, and SAP via connectors
- Using Planner and Tasks for project tracking
- Adding Forms for feedback, surveys, and approvals
- Integrating Stream for secure video content
- Implementing Viva Connections for employee experience
- Configuring automated status updates from external systems
Module 10: Automation & Productivity Accelerators - Building Power Automate flows for routine tasks
- Auto-creating teams from approved requests
- Sending reminders for upcoming deadlines in channels
- Routing support tickets from chat to service desks
- Syncing team updates to email or SMS for executives
- Automating compliance reporting from audit logs
- Creating approval chains for document sign-offs
- Scheduling content deletion based on retention rules
- Triggering alerts for security incidents
- Generating weekly productivity summaries for leaders
Module 11: Change Management & Digital Adoption - Developing a change communication plan for Teams rollout
- Creating role-specific adoption guides and cheat sheets
- Running internal training sessions using Teams itself
- Measuring adoption with Microsoft Viva Insights
- Identifying power users and peer champions
- Addressing resistance through feedback loops
- Running pilot programmes before enterprise deployment
- Tracking user satisfaction with regular pulse surveys
- Aligning adoption goals with performance metrics
- Scaling success stories across departments
Module 12: Administrative Control & PowerShell Management - Using Teams Admin Center for centralised control
- Configuring global and tenant-specific settings
- Managing call quality and network requirements
- Setting policies for messaging, meetings, and apps
- Deploying policies at scale using policy packages
- Using PowerShell for bulk team creation and modification
- Exporting audit logs and generating compliance reports
- Automating user onboarding with script templates
- Monitoring service health and outage notifications
- Integrating with Configuration Manager for device alignment
Module 13: Analytics, Reporting & Continuous Improvement - Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Understanding file storage in SharePoint vs. Teams tabs
- Setting up version control and co-authoring best practices
- Using document libraries with metadata and views
- Configuring file checkout and approval workflows
- Setting permissions at folder and file level
- Enabling offline access with OneDrive sync
- Merging files from personal to team locations
- Tracking document engagement with analytics
- Automating file routing with Power Automate
- Archiving legacy files and inactive content
Module 8: Meeting Excellence & Virtual Engagement - Scheduling recurring meetings with resource optimisation
- Creating effective meeting agendas using templates
- Assigning pre-work and required preparation materials
- Using Together Mode and Presenter Mode for engagement
- Managing breakout rooms for large group facilitation
- Transcribing meetings in real time with AI
- Automatically generating action items from meeting notes
- Sharing meeting recordings and transcripts securely
- Analysing meeting analytics for productivity insights
- Reducing meeting fatigue with time-bound facilitation rules
Module 9: Advanced App Integrations - Curating an approved app catalog for enterprise use
- Deploying custom apps via App Studio and manifest files
- Integrating Power BI dashboards into channel tabs
- Embedding SharePoint pages and intranet content
- Connecting to Salesforce, Workday, and SAP via connectors
- Using Planner and Tasks for project tracking
- Adding Forms for feedback, surveys, and approvals
- Integrating Stream for secure video content
- Implementing Viva Connections for employee experience
- Configuring automated status updates from external systems
Module 10: Automation & Productivity Accelerators - Building Power Automate flows for routine tasks
- Auto-creating teams from approved requests
- Sending reminders for upcoming deadlines in channels
- Routing support tickets from chat to service desks
- Syncing team updates to email or SMS for executives
- Automating compliance reporting from audit logs
- Creating approval chains for document sign-offs
- Scheduling content deletion based on retention rules
- Triggering alerts for security incidents
- Generating weekly productivity summaries for leaders
Module 11: Change Management & Digital Adoption - Developing a change communication plan for Teams rollout
- Creating role-specific adoption guides and cheat sheets
- Running internal training sessions using Teams itself
- Measuring adoption with Microsoft Viva Insights
- Identifying power users and peer champions
- Addressing resistance through feedback loops
- Running pilot programmes before enterprise deployment
- Tracking user satisfaction with regular pulse surveys
- Aligning adoption goals with performance metrics
- Scaling success stories across departments
Module 12: Administrative Control & PowerShell Management - Using Teams Admin Center for centralised control
- Configuring global and tenant-specific settings
- Managing call quality and network requirements
- Setting policies for messaging, meetings, and apps
- Deploying policies at scale using policy packages
- Using PowerShell for bulk team creation and modification
- Exporting audit logs and generating compliance reports
- Automating user onboarding with script templates
- Monitoring service health and outage notifications
- Integrating with Configuration Manager for device alignment
Module 13: Analytics, Reporting & Continuous Improvement - Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Curating an approved app catalog for enterprise use
- Deploying custom apps via App Studio and manifest files
- Integrating Power BI dashboards into channel tabs
- Embedding SharePoint pages and intranet content
- Connecting to Salesforce, Workday, and SAP via connectors
- Using Planner and Tasks for project tracking
- Adding Forms for feedback, surveys, and approvals
- Integrating Stream for secure video content
- Implementing Viva Connections for employee experience
- Configuring automated status updates from external systems
Module 10: Automation & Productivity Accelerators - Building Power Automate flows for routine tasks
- Auto-creating teams from approved requests
- Sending reminders for upcoming deadlines in channels
- Routing support tickets from chat to service desks
- Syncing team updates to email or SMS for executives
- Automating compliance reporting from audit logs
- Creating approval chains for document sign-offs
- Scheduling content deletion based on retention rules
- Triggering alerts for security incidents
- Generating weekly productivity summaries for leaders
Module 11: Change Management & Digital Adoption - Developing a change communication plan for Teams rollout
- Creating role-specific adoption guides and cheat sheets
- Running internal training sessions using Teams itself
- Measuring adoption with Microsoft Viva Insights
- Identifying power users and peer champions
- Addressing resistance through feedback loops
- Running pilot programmes before enterprise deployment
- Tracking user satisfaction with regular pulse surveys
- Aligning adoption goals with performance metrics
- Scaling success stories across departments
Module 12: Administrative Control & PowerShell Management - Using Teams Admin Center for centralised control
- Configuring global and tenant-specific settings
- Managing call quality and network requirements
- Setting policies for messaging, meetings, and apps
- Deploying policies at scale using policy packages
- Using PowerShell for bulk team creation and modification
- Exporting audit logs and generating compliance reports
- Automating user onboarding with script templates
- Monitoring service health and outage notifications
- Integrating with Configuration Manager for device alignment
Module 13: Analytics, Reporting & Continuous Improvement - Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Developing a change communication plan for Teams rollout
- Creating role-specific adoption guides and cheat sheets
- Running internal training sessions using Teams itself
- Measuring adoption with Microsoft Viva Insights
- Identifying power users and peer champions
- Addressing resistance through feedback loops
- Running pilot programmes before enterprise deployment
- Tracking user satisfaction with regular pulse surveys
- Aligning adoption goals with performance metrics
- Scaling success stories across departments
Module 12: Administrative Control & PowerShell Management - Using Teams Admin Center for centralised control
- Configuring global and tenant-specific settings
- Managing call quality and network requirements
- Setting policies for messaging, meetings, and apps
- Deploying policies at scale using policy packages
- Using PowerShell for bulk team creation and modification
- Exporting audit logs and generating compliance reports
- Automating user onboarding with script templates
- Monitoring service health and outage notifications
- Integrating with Configuration Manager for device alignment
Module 13: Analytics, Reporting & Continuous Improvement - Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Accessing Microsoft 365 usage reports for Teams
- Measuring active users, meetings, and messages
- Analysing file collaboration trends
- Identifying inactive teams for archiving
- Tracking guest access and external collaboration
- Generating monthly governance dashboards
- Using Power BI for custom analytics visualisation
- Creating KPI scorecards for IT and leadership
- Setting up alerts for policy violations
- Implementing feedback loops for service improvement
Module 14: Hybrid Work Enablement & Remote Collaboration - Optimising Teams for hybrid meeting rooms
- Configuring Teams Rooms on Windows and Android
- Ensuring audio and video quality for remote participants
- Using Together Mode to enhance inclusivity
- Standardising hybrid meeting etiquette
- Sharing physical whiteboards via Teams camera
- Deploying mobile devices for frontline workers
- Using Walkie Talkie feature for deskless teams
- Supporting shift-based collaboration with async tools
- Reducing digital inequality across work models
Module 15: Enterprise Search & Knowledge Discovery - Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Configuring Microsoft Search for Teams content
- Improving findability with metadata tagging
- Setting up content centres for critical information
- Indexing files, chats, and channels for search
- Using pinned posts and FAQs for common queries
- Creating searchable knowledge bases in SharePoint tabs
- Ranking results based on relevance and recency
- Implementing AI-powered suggestions
- Training teams on effective search habits
- Reducing duplicate questions with search guidance
Module 16: Crisis Response & Business Continuity - Setting up emergency response teams in advance
- Using Teams for incident command communication
- Activating crisis channels with restricted access
- Sharing real-time updates with executive leadership
- Integrating with Power Apps for incident logging
- Running virtual emergency briefings securely
- Preserving crisis communications for audit
- Automating stakeholder notifications during outages
- Recovering deleted critical content
- Conducting post-crisis reviews in Teams
Module 17: Certification Preparation & Career Advancement - Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios
Module 18: Capstone Project & Real-World Implementation - Conducting a Teams maturity assessment for your organisation
- Identifying top three risks and opportunities
- Designing a 90-day improvement roadmap
- Creating a policy playbook with enforcement steps
- Developing a secure guest access approval form
- Documenting your team architecture blueprint
- Building an automation flow to reduce manual work
- Designing a compliance dashboard for leadership
- Writing a board-ready executive summary
- Submitting your project for final review and certification
- Reviewing key concepts for Microsoft certification exams
- Mapping course content to official exam objectives
- Practicing scenario-based decision-making exercises
- Building a professional portfolio of implementation plans
- Drafting a personal statement of expertise for CVs
- Preparing for technical interview questions on Teams
- Leveraging the Certificate of Completion for promotions
- Joining The Art of Service alumni network
- Accessing job boards and career coaching resources
- Using the credential in LinkedIn profiles and bios