Mastering Mobile Device Management for Enterprise Security and Efficiency
You’re not just managing devices. You’re securing your organisation’s future. With remote work accelerating and endpoints multiplying across networks, one misplaced phone or unpatched tablet can become a multi-million dollar breach. The pressure is real. The risk? Immediate and personal. Executives are asking for guarantees. IT teams are stretched. Cyber threats evolve daily. And without a clear, proactive strategy, you’re reacting instead of leading. You need more than policy templates. You need a battle-tested, enterprise-grade framework that turns chaos into control. Mastering Mobile Device Management for Enterprise Security and Efficiency isn’t theoretical. It’s the exact blueprint top-tier security architects use to lock down thousands of devices, streamline operations, and pass compliance audits with confidence. This course delivers one outcome: a fully documented, board-ready mobile management strategy in 30 days-complete with device lifecycle protocols, zero-trust integration plans, and executive reporting dashboards. One learner, a Senior Systems Architect at a global logistics provider, used the framework to reduce endpoint incidents by 78% within two months and received a confirmed promotion after presenting their new architecture to the CISO. The tools exist. The policies are available. But only those with structured, actionable knowledge transform access into advantage. Here’s how this course is structured to help you get there.Course Format & Delivery Details This is a self-paced, on-demand programme with immediate online access. You can begin the moment you enrol, progressing through the material at your own speed-with no deadlines, no scheduling conflicts, and no pressure to keep up. Most learners complete the core curriculum in 25 to 30 hours, with many applying their first implemented protocol within 72 hours of starting. You’ll gain access to all materials the moment you enrol, and you retain full, unlimited access for life-ensuring you can revisit content as regulations, threats, or organisational needs evolve. The course is fully mobile-friendly, accessible from any device, anywhere in the world. Whether you're reviewing protocol checklists on your tablet during a commute or refining your compliance documentation on your phone between meetings, your progress syncs seamlessly across platforms. What You’ll Receive
- Lifetime access to all course materials-no subscriptions, no expirations, no hidden costs
- Ongoing curriculum updates at no additional charge, reflecting the latest security standards, compliance frameworks, and MDM platform changes
- Direct instructor support via structured feedback pathways, with response times under 48 business hours
- A formal Certificate of Completion issued by The Art of Service-globally recognised, enterprise-trusted, and designed to enhance your professional credibility
This certificate is not a participation badge. It verifies mastery of enterprise-grade mobile management principles and is routinely cited in performance reviews, job applications, and promotion cases. No Risk. Guaranteed.
We offer a full money-back guarantee. If you complete the first two modules and determine this course isn’t delivering exceptional value, simply request a refund. No forms, no hassle, no questions asked. This isn’t just about satisfaction. It’s about alignment. We know that professionals like you-IT Managers, Security Analysts, and Compliance Officers-don’t have time for filler content or incomplete frameworks. That’s why every page of this course is engineered for precision, relevance, and immediate application. Trust That It Works-Even If You’re Not Sure Where to Start
You might be overwhelmed by too many tools. Or maybe your leadership demands results, but you lack the framework to deliver them. Perhaps you understand MDM in principle but struggle with rollout consistency or audit compliance. This course works even if you’ve never led an enterprise rollout, have limited scripting experience, or work in a highly regulated sector where mistakes are not an option. Madeleine Cho, an IT Governance Specialist in the financial services sector, used this course to design an MDM rollout across 3,400 devices-without a single user disruption. “The templates alone saved me 120 hours,” she reported. “And the compliance alignment section was referenced directly in our SOC 2 report.” After enrolment, you’ll receive an email confirmation. Your access details and login information will be delivered separately, once your account is fully provisioned and all course materials are ready for use. Pricing is straightforward. There are no hidden fees, no recurring charges, and no surprise costs. We accept Visa, Mastercard, and PayPal-secure, familiar payment options with full encryption and fraud protection. You’re not betting on hype. You’re investing in a repeatable, certifiable system-trusted by thousands of IT and security professionals worldwide.
Module 1: Foundations of Enterprise Mobile Device Management - The evolving endpoint landscape and its impact on enterprise security
- Defining MDM, EMM, and UEM-understanding the differences and overlaps
- Key drivers: remote work, BYOD policies, and cloud service integration
- Common mobile threats: malware, phishing, data leakage, loss/theft
- Industry-specific risks in finance, healthcare, government, and education
- The cost of inaction: real-world breach case studies and financial impacts
- Understanding the mobile attack surface: device, network, application, user
- Core principles of mobile security: confidentiality, integrity, availability
- Role of MDM in a layered security architecture
- Aligning MDM with corporate risk tolerance and strategic objectives
Module 2: Regulatory and Compliance Frameworks - GDPR requirements for mobile device data handling and user consent
- HIPAA compliance for mobile access to protected health information
- SOX controls related to mobile financial data access
- CCPA and state-level privacy laws affecting employee and customer data
- NIST SP 800-124 guidelines for mobile device security
- ISO/IEC 27001 controls applicable to mobile environments
- FISMA and federal agency requirements for endpoint protection
- PIC/S Annex 11 for pharmaceutical compliance and mobile audits
- Mapping MDM controls to compliance checklists
- Documentation standards for regulatory reporting and auditor readiness
Module 3: MDM Architecture and Platform Evaluation - On-premise vs cloud hosted vs hybrid MDM deployments
- Comparing leading platforms: Intune, Jamf, Workspace ONE, MobileIron, Kandji
- Evaluation criteria: scalability, platform support, licensing model
- Integration capabilities with IAM, SIEM, SSO, and identity providers
- Directory services integration: Azure AD, Active Directory, LDAP
- Support for iOS, Android, Windows, macOS: feature parity and gaps
- API access and automation potential for custom workflows
- Vendor lock-in risks and escape strategies
- Total cost of ownership: licensing, support, staffing, training
- RFP development: writing clear, measurable requirements
Module 4: Device Enrollment and Provisioning Strategies - Automated vs manual enrollment methods and their use cases
- Apple Business Manager and Apple School Manager configuration
- Android Enterprise: Managed Devices, Work Profiles, and Dedicated Devices
- Zero-touch enrollment with carrier partnerships
- Windows Autopilot for business and education environments
- Self-service enrollment for BYOD and hybrid device models
- Device naming conventions and organisational unit structuring
- Automated tagging and group assignment logic
- Pre-staging devices for rapid deployment
- Handling device refreshes and lifecycle transitions
Module 5: Security Policy Design and Enforcement - Passcode policies: length, complexity, lockout thresholds
- Biometric authentication: guidelines for use and fallback mechanisms
- Device encryption: enforcing hardware and software-level encryption
- Remote lock and remote wipe capabilities: ethical and legal considerations
- Jailbreak and root detection with automated response protocols
- Screen capture and copy-paste restrictions for sensitive applications
- Location tracking and geofencing policies
- Wi-Fi and Bluetooth control policies
- VPN configuration enforcement for corporate access
- Compromised device detection and quarantine workflows
Module 6: Application Management and Secure Distribution - Public vs private app distribution channels
- Internal app store setup using MDM application catalogues
- iOS VPP and Android Enterprise Managed Google Play integration
- Automated app deployment based on role, location, device type
- App configuration via XML, JSON, and plist files
- Single app mode for kiosk and point-of-sale devices
- App blacklisting and whitelisting strategies
- Secure containers and data leakage prevention for third-party apps
- Managed app configurations and compliance policies
- Handling app updates and version control
Module 7: Data Protection and Privacy Controls - Corporate data vs personal data separation strategies
- Containerisation and work profile isolation techniques
- Preventing data transfer between personal and corporate spaces
- Secure email and document handling policies
- Email attachment controls and forwarding restrictions
- Cloud storage integration: OneDrive, Google Drive, Dropbox security
- Clipboard and file sharing controls
- Printing restrictions from mobile devices
- Content filtering and DLP integration with mobile endpoints
- Offline data access policies and encryption requirements
Module 8: Network and Connectivity Management - Automated Wi-Fi profile deployment with WPA2/WPA3 enforcement
- SSID filtering and rogue network detection
- Cellular data usage monitoring and cost control
- Roaming data policies for international travel
- Stealth mode and visibility settings for public networks
- Mobile hotspot and tethering restrictions
- Bluetooth pairing controls and device discovery settings
- NFC usage policies for access and payment systems
- VPN auto-connect rules based on network trust level
- Proxy configuration management for secure browsing
Module 9: Threat Detection and Incident Response - Real-time monitoring of device compliance status
- Automated alerts for policy violations and security breaches
- Integrating MDM alerts with SIEM platforms
- Investigating compromised or lost devices: forensic checklists
- Incident escalation workflows: from detection to remediation
- Device isolation and network access revocation protocols
- Forensic data collection without violating privacy laws
- Post-incident reporting and root cause analysis templates
- Coordination with cybersecurity response teams
- Regulatory breach notification procedures for mobile incidents
Module 10: Zero Trust and Identity Integration - Principles of Zero Trust applied to mobile access
- Continuous authentication and adaptive access controls
- Conditional access policies based on device, location, app, and user
- Integration with Identity Providers: Okta, Azure AD, Ping, etc.
- Multi-factor authentication (MFA) enforcement on mobile logins
- Device health attestation before granting access
- Tokens, certificates, and app-based SSO for seamless access
- Session timeout and re-authentication policies
- User behaviour analytics for anomaly detection
- Automated revocation of access upon suspicious activity
Module 11: User Experience and Change Management - Designing user-friendly mobile policies that balance security and usability
- Communicating policy changes with clear messaging and documentation
- Phased rollout strategies to minimise disruption
- Handling BYOD privacy concerns and employee expectations
- Self-service troubleshooting portals and knowledge bases
- Automated notifications for policy updates and device actions
- Interactive guides and help content embedded in MDM portals
- Feedback loops to improve policy adoption and compliance
- Measuring user satisfaction and productivity impact
- Executive support and change sponsorship strategies
Module 12: Automation and Scripting for MDM Efficiency - Introduction to automation in mobile management
- Using PowerShell, Bash, and Python to automate tasks
- REST API fundamentals for MDM platform integration
- Automating bulk device actions: tagging, policy assignment, reporting
- Creating custom scripts to enforce compliance rules
- Automated patch deployment and OS update scheduling
- Scheduling reports and exporting data to CSV or JSON
- Webhook integration for real-time event triggers
- Building automated onboarding and offboarding workflows
- Maintaining script security and access controls
Module 13: Monitoring, Reporting, and Audit Preparation - Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- The evolving endpoint landscape and its impact on enterprise security
- Defining MDM, EMM, and UEM-understanding the differences and overlaps
- Key drivers: remote work, BYOD policies, and cloud service integration
- Common mobile threats: malware, phishing, data leakage, loss/theft
- Industry-specific risks in finance, healthcare, government, and education
- The cost of inaction: real-world breach case studies and financial impacts
- Understanding the mobile attack surface: device, network, application, user
- Core principles of mobile security: confidentiality, integrity, availability
- Role of MDM in a layered security architecture
- Aligning MDM with corporate risk tolerance and strategic objectives
Module 2: Regulatory and Compliance Frameworks - GDPR requirements for mobile device data handling and user consent
- HIPAA compliance for mobile access to protected health information
- SOX controls related to mobile financial data access
- CCPA and state-level privacy laws affecting employee and customer data
- NIST SP 800-124 guidelines for mobile device security
- ISO/IEC 27001 controls applicable to mobile environments
- FISMA and federal agency requirements for endpoint protection
- PIC/S Annex 11 for pharmaceutical compliance and mobile audits
- Mapping MDM controls to compliance checklists
- Documentation standards for regulatory reporting and auditor readiness
Module 3: MDM Architecture and Platform Evaluation - On-premise vs cloud hosted vs hybrid MDM deployments
- Comparing leading platforms: Intune, Jamf, Workspace ONE, MobileIron, Kandji
- Evaluation criteria: scalability, platform support, licensing model
- Integration capabilities with IAM, SIEM, SSO, and identity providers
- Directory services integration: Azure AD, Active Directory, LDAP
- Support for iOS, Android, Windows, macOS: feature parity and gaps
- API access and automation potential for custom workflows
- Vendor lock-in risks and escape strategies
- Total cost of ownership: licensing, support, staffing, training
- RFP development: writing clear, measurable requirements
Module 4: Device Enrollment and Provisioning Strategies - Automated vs manual enrollment methods and their use cases
- Apple Business Manager and Apple School Manager configuration
- Android Enterprise: Managed Devices, Work Profiles, and Dedicated Devices
- Zero-touch enrollment with carrier partnerships
- Windows Autopilot for business and education environments
- Self-service enrollment for BYOD and hybrid device models
- Device naming conventions and organisational unit structuring
- Automated tagging and group assignment logic
- Pre-staging devices for rapid deployment
- Handling device refreshes and lifecycle transitions
Module 5: Security Policy Design and Enforcement - Passcode policies: length, complexity, lockout thresholds
- Biometric authentication: guidelines for use and fallback mechanisms
- Device encryption: enforcing hardware and software-level encryption
- Remote lock and remote wipe capabilities: ethical and legal considerations
- Jailbreak and root detection with automated response protocols
- Screen capture and copy-paste restrictions for sensitive applications
- Location tracking and geofencing policies
- Wi-Fi and Bluetooth control policies
- VPN configuration enforcement for corporate access
- Compromised device detection and quarantine workflows
Module 6: Application Management and Secure Distribution - Public vs private app distribution channels
- Internal app store setup using MDM application catalogues
- iOS VPP and Android Enterprise Managed Google Play integration
- Automated app deployment based on role, location, device type
- App configuration via XML, JSON, and plist files
- Single app mode for kiosk and point-of-sale devices
- App blacklisting and whitelisting strategies
- Secure containers and data leakage prevention for third-party apps
- Managed app configurations and compliance policies
- Handling app updates and version control
Module 7: Data Protection and Privacy Controls - Corporate data vs personal data separation strategies
- Containerisation and work profile isolation techniques
- Preventing data transfer between personal and corporate spaces
- Secure email and document handling policies
- Email attachment controls and forwarding restrictions
- Cloud storage integration: OneDrive, Google Drive, Dropbox security
- Clipboard and file sharing controls
- Printing restrictions from mobile devices
- Content filtering and DLP integration with mobile endpoints
- Offline data access policies and encryption requirements
Module 8: Network and Connectivity Management - Automated Wi-Fi profile deployment with WPA2/WPA3 enforcement
- SSID filtering and rogue network detection
- Cellular data usage monitoring and cost control
- Roaming data policies for international travel
- Stealth mode and visibility settings for public networks
- Mobile hotspot and tethering restrictions
- Bluetooth pairing controls and device discovery settings
- NFC usage policies for access and payment systems
- VPN auto-connect rules based on network trust level
- Proxy configuration management for secure browsing
Module 9: Threat Detection and Incident Response - Real-time monitoring of device compliance status
- Automated alerts for policy violations and security breaches
- Integrating MDM alerts with SIEM platforms
- Investigating compromised or lost devices: forensic checklists
- Incident escalation workflows: from detection to remediation
- Device isolation and network access revocation protocols
- Forensic data collection without violating privacy laws
- Post-incident reporting and root cause analysis templates
- Coordination with cybersecurity response teams
- Regulatory breach notification procedures for mobile incidents
Module 10: Zero Trust and Identity Integration - Principles of Zero Trust applied to mobile access
- Continuous authentication and adaptive access controls
- Conditional access policies based on device, location, app, and user
- Integration with Identity Providers: Okta, Azure AD, Ping, etc.
- Multi-factor authentication (MFA) enforcement on mobile logins
- Device health attestation before granting access
- Tokens, certificates, and app-based SSO for seamless access
- Session timeout and re-authentication policies
- User behaviour analytics for anomaly detection
- Automated revocation of access upon suspicious activity
Module 11: User Experience and Change Management - Designing user-friendly mobile policies that balance security and usability
- Communicating policy changes with clear messaging and documentation
- Phased rollout strategies to minimise disruption
- Handling BYOD privacy concerns and employee expectations
- Self-service troubleshooting portals and knowledge bases
- Automated notifications for policy updates and device actions
- Interactive guides and help content embedded in MDM portals
- Feedback loops to improve policy adoption and compliance
- Measuring user satisfaction and productivity impact
- Executive support and change sponsorship strategies
Module 12: Automation and Scripting for MDM Efficiency - Introduction to automation in mobile management
- Using PowerShell, Bash, and Python to automate tasks
- REST API fundamentals for MDM platform integration
- Automating bulk device actions: tagging, policy assignment, reporting
- Creating custom scripts to enforce compliance rules
- Automated patch deployment and OS update scheduling
- Scheduling reports and exporting data to CSV or JSON
- Webhook integration for real-time event triggers
- Building automated onboarding and offboarding workflows
- Maintaining script security and access controls
Module 13: Monitoring, Reporting, and Audit Preparation - Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- On-premise vs cloud hosted vs hybrid MDM deployments
- Comparing leading platforms: Intune, Jamf, Workspace ONE, MobileIron, Kandji
- Evaluation criteria: scalability, platform support, licensing model
- Integration capabilities with IAM, SIEM, SSO, and identity providers
- Directory services integration: Azure AD, Active Directory, LDAP
- Support for iOS, Android, Windows, macOS: feature parity and gaps
- API access and automation potential for custom workflows
- Vendor lock-in risks and escape strategies
- Total cost of ownership: licensing, support, staffing, training
- RFP development: writing clear, measurable requirements
Module 4: Device Enrollment and Provisioning Strategies - Automated vs manual enrollment methods and their use cases
- Apple Business Manager and Apple School Manager configuration
- Android Enterprise: Managed Devices, Work Profiles, and Dedicated Devices
- Zero-touch enrollment with carrier partnerships
- Windows Autopilot for business and education environments
- Self-service enrollment for BYOD and hybrid device models
- Device naming conventions and organisational unit structuring
- Automated tagging and group assignment logic
- Pre-staging devices for rapid deployment
- Handling device refreshes and lifecycle transitions
Module 5: Security Policy Design and Enforcement - Passcode policies: length, complexity, lockout thresholds
- Biometric authentication: guidelines for use and fallback mechanisms
- Device encryption: enforcing hardware and software-level encryption
- Remote lock and remote wipe capabilities: ethical and legal considerations
- Jailbreak and root detection with automated response protocols
- Screen capture and copy-paste restrictions for sensitive applications
- Location tracking and geofencing policies
- Wi-Fi and Bluetooth control policies
- VPN configuration enforcement for corporate access
- Compromised device detection and quarantine workflows
Module 6: Application Management and Secure Distribution - Public vs private app distribution channels
- Internal app store setup using MDM application catalogues
- iOS VPP and Android Enterprise Managed Google Play integration
- Automated app deployment based on role, location, device type
- App configuration via XML, JSON, and plist files
- Single app mode for kiosk and point-of-sale devices
- App blacklisting and whitelisting strategies
- Secure containers and data leakage prevention for third-party apps
- Managed app configurations and compliance policies
- Handling app updates and version control
Module 7: Data Protection and Privacy Controls - Corporate data vs personal data separation strategies
- Containerisation and work profile isolation techniques
- Preventing data transfer between personal and corporate spaces
- Secure email and document handling policies
- Email attachment controls and forwarding restrictions
- Cloud storage integration: OneDrive, Google Drive, Dropbox security
- Clipboard and file sharing controls
- Printing restrictions from mobile devices
- Content filtering and DLP integration with mobile endpoints
- Offline data access policies and encryption requirements
Module 8: Network and Connectivity Management - Automated Wi-Fi profile deployment with WPA2/WPA3 enforcement
- SSID filtering and rogue network detection
- Cellular data usage monitoring and cost control
- Roaming data policies for international travel
- Stealth mode and visibility settings for public networks
- Mobile hotspot and tethering restrictions
- Bluetooth pairing controls and device discovery settings
- NFC usage policies for access and payment systems
- VPN auto-connect rules based on network trust level
- Proxy configuration management for secure browsing
Module 9: Threat Detection and Incident Response - Real-time monitoring of device compliance status
- Automated alerts for policy violations and security breaches
- Integrating MDM alerts with SIEM platforms
- Investigating compromised or lost devices: forensic checklists
- Incident escalation workflows: from detection to remediation
- Device isolation and network access revocation protocols
- Forensic data collection without violating privacy laws
- Post-incident reporting and root cause analysis templates
- Coordination with cybersecurity response teams
- Regulatory breach notification procedures for mobile incidents
Module 10: Zero Trust and Identity Integration - Principles of Zero Trust applied to mobile access
- Continuous authentication and adaptive access controls
- Conditional access policies based on device, location, app, and user
- Integration with Identity Providers: Okta, Azure AD, Ping, etc.
- Multi-factor authentication (MFA) enforcement on mobile logins
- Device health attestation before granting access
- Tokens, certificates, and app-based SSO for seamless access
- Session timeout and re-authentication policies
- User behaviour analytics for anomaly detection
- Automated revocation of access upon suspicious activity
Module 11: User Experience and Change Management - Designing user-friendly mobile policies that balance security and usability
- Communicating policy changes with clear messaging and documentation
- Phased rollout strategies to minimise disruption
- Handling BYOD privacy concerns and employee expectations
- Self-service troubleshooting portals and knowledge bases
- Automated notifications for policy updates and device actions
- Interactive guides and help content embedded in MDM portals
- Feedback loops to improve policy adoption and compliance
- Measuring user satisfaction and productivity impact
- Executive support and change sponsorship strategies
Module 12: Automation and Scripting for MDM Efficiency - Introduction to automation in mobile management
- Using PowerShell, Bash, and Python to automate tasks
- REST API fundamentals for MDM platform integration
- Automating bulk device actions: tagging, policy assignment, reporting
- Creating custom scripts to enforce compliance rules
- Automated patch deployment and OS update scheduling
- Scheduling reports and exporting data to CSV or JSON
- Webhook integration for real-time event triggers
- Building automated onboarding and offboarding workflows
- Maintaining script security and access controls
Module 13: Monitoring, Reporting, and Audit Preparation - Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- Passcode policies: length, complexity, lockout thresholds
- Biometric authentication: guidelines for use and fallback mechanisms
- Device encryption: enforcing hardware and software-level encryption
- Remote lock and remote wipe capabilities: ethical and legal considerations
- Jailbreak and root detection with automated response protocols
- Screen capture and copy-paste restrictions for sensitive applications
- Location tracking and geofencing policies
- Wi-Fi and Bluetooth control policies
- VPN configuration enforcement for corporate access
- Compromised device detection and quarantine workflows
Module 6: Application Management and Secure Distribution - Public vs private app distribution channels
- Internal app store setup using MDM application catalogues
- iOS VPP and Android Enterprise Managed Google Play integration
- Automated app deployment based on role, location, device type
- App configuration via XML, JSON, and plist files
- Single app mode for kiosk and point-of-sale devices
- App blacklisting and whitelisting strategies
- Secure containers and data leakage prevention for third-party apps
- Managed app configurations and compliance policies
- Handling app updates and version control
Module 7: Data Protection and Privacy Controls - Corporate data vs personal data separation strategies
- Containerisation and work profile isolation techniques
- Preventing data transfer between personal and corporate spaces
- Secure email and document handling policies
- Email attachment controls and forwarding restrictions
- Cloud storage integration: OneDrive, Google Drive, Dropbox security
- Clipboard and file sharing controls
- Printing restrictions from mobile devices
- Content filtering and DLP integration with mobile endpoints
- Offline data access policies and encryption requirements
Module 8: Network and Connectivity Management - Automated Wi-Fi profile deployment with WPA2/WPA3 enforcement
- SSID filtering and rogue network detection
- Cellular data usage monitoring and cost control
- Roaming data policies for international travel
- Stealth mode and visibility settings for public networks
- Mobile hotspot and tethering restrictions
- Bluetooth pairing controls and device discovery settings
- NFC usage policies for access and payment systems
- VPN auto-connect rules based on network trust level
- Proxy configuration management for secure browsing
Module 9: Threat Detection and Incident Response - Real-time monitoring of device compliance status
- Automated alerts for policy violations and security breaches
- Integrating MDM alerts with SIEM platforms
- Investigating compromised or lost devices: forensic checklists
- Incident escalation workflows: from detection to remediation
- Device isolation and network access revocation protocols
- Forensic data collection without violating privacy laws
- Post-incident reporting and root cause analysis templates
- Coordination with cybersecurity response teams
- Regulatory breach notification procedures for mobile incidents
Module 10: Zero Trust and Identity Integration - Principles of Zero Trust applied to mobile access
- Continuous authentication and adaptive access controls
- Conditional access policies based on device, location, app, and user
- Integration with Identity Providers: Okta, Azure AD, Ping, etc.
- Multi-factor authentication (MFA) enforcement on mobile logins
- Device health attestation before granting access
- Tokens, certificates, and app-based SSO for seamless access
- Session timeout and re-authentication policies
- User behaviour analytics for anomaly detection
- Automated revocation of access upon suspicious activity
Module 11: User Experience and Change Management - Designing user-friendly mobile policies that balance security and usability
- Communicating policy changes with clear messaging and documentation
- Phased rollout strategies to minimise disruption
- Handling BYOD privacy concerns and employee expectations
- Self-service troubleshooting portals and knowledge bases
- Automated notifications for policy updates and device actions
- Interactive guides and help content embedded in MDM portals
- Feedback loops to improve policy adoption and compliance
- Measuring user satisfaction and productivity impact
- Executive support and change sponsorship strategies
Module 12: Automation and Scripting for MDM Efficiency - Introduction to automation in mobile management
- Using PowerShell, Bash, and Python to automate tasks
- REST API fundamentals for MDM platform integration
- Automating bulk device actions: tagging, policy assignment, reporting
- Creating custom scripts to enforce compliance rules
- Automated patch deployment and OS update scheduling
- Scheduling reports and exporting data to CSV or JSON
- Webhook integration for real-time event triggers
- Building automated onboarding and offboarding workflows
- Maintaining script security and access controls
Module 13: Monitoring, Reporting, and Audit Preparation - Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- Corporate data vs personal data separation strategies
- Containerisation and work profile isolation techniques
- Preventing data transfer between personal and corporate spaces
- Secure email and document handling policies
- Email attachment controls and forwarding restrictions
- Cloud storage integration: OneDrive, Google Drive, Dropbox security
- Clipboard and file sharing controls
- Printing restrictions from mobile devices
- Content filtering and DLP integration with mobile endpoints
- Offline data access policies and encryption requirements
Module 8: Network and Connectivity Management - Automated Wi-Fi profile deployment with WPA2/WPA3 enforcement
- SSID filtering and rogue network detection
- Cellular data usage monitoring and cost control
- Roaming data policies for international travel
- Stealth mode and visibility settings for public networks
- Mobile hotspot and tethering restrictions
- Bluetooth pairing controls and device discovery settings
- NFC usage policies for access and payment systems
- VPN auto-connect rules based on network trust level
- Proxy configuration management for secure browsing
Module 9: Threat Detection and Incident Response - Real-time monitoring of device compliance status
- Automated alerts for policy violations and security breaches
- Integrating MDM alerts with SIEM platforms
- Investigating compromised or lost devices: forensic checklists
- Incident escalation workflows: from detection to remediation
- Device isolation and network access revocation protocols
- Forensic data collection without violating privacy laws
- Post-incident reporting and root cause analysis templates
- Coordination with cybersecurity response teams
- Regulatory breach notification procedures for mobile incidents
Module 10: Zero Trust and Identity Integration - Principles of Zero Trust applied to mobile access
- Continuous authentication and adaptive access controls
- Conditional access policies based on device, location, app, and user
- Integration with Identity Providers: Okta, Azure AD, Ping, etc.
- Multi-factor authentication (MFA) enforcement on mobile logins
- Device health attestation before granting access
- Tokens, certificates, and app-based SSO for seamless access
- Session timeout and re-authentication policies
- User behaviour analytics for anomaly detection
- Automated revocation of access upon suspicious activity
Module 11: User Experience and Change Management - Designing user-friendly mobile policies that balance security and usability
- Communicating policy changes with clear messaging and documentation
- Phased rollout strategies to minimise disruption
- Handling BYOD privacy concerns and employee expectations
- Self-service troubleshooting portals and knowledge bases
- Automated notifications for policy updates and device actions
- Interactive guides and help content embedded in MDM portals
- Feedback loops to improve policy adoption and compliance
- Measuring user satisfaction and productivity impact
- Executive support and change sponsorship strategies
Module 12: Automation and Scripting for MDM Efficiency - Introduction to automation in mobile management
- Using PowerShell, Bash, and Python to automate tasks
- REST API fundamentals for MDM platform integration
- Automating bulk device actions: tagging, policy assignment, reporting
- Creating custom scripts to enforce compliance rules
- Automated patch deployment and OS update scheduling
- Scheduling reports and exporting data to CSV or JSON
- Webhook integration for real-time event triggers
- Building automated onboarding and offboarding workflows
- Maintaining script security and access controls
Module 13: Monitoring, Reporting, and Audit Preparation - Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- Real-time monitoring of device compliance status
- Automated alerts for policy violations and security breaches
- Integrating MDM alerts with SIEM platforms
- Investigating compromised or lost devices: forensic checklists
- Incident escalation workflows: from detection to remediation
- Device isolation and network access revocation protocols
- Forensic data collection without violating privacy laws
- Post-incident reporting and root cause analysis templates
- Coordination with cybersecurity response teams
- Regulatory breach notification procedures for mobile incidents
Module 10: Zero Trust and Identity Integration - Principles of Zero Trust applied to mobile access
- Continuous authentication and adaptive access controls
- Conditional access policies based on device, location, app, and user
- Integration with Identity Providers: Okta, Azure AD, Ping, etc.
- Multi-factor authentication (MFA) enforcement on mobile logins
- Device health attestation before granting access
- Tokens, certificates, and app-based SSO for seamless access
- Session timeout and re-authentication policies
- User behaviour analytics for anomaly detection
- Automated revocation of access upon suspicious activity
Module 11: User Experience and Change Management - Designing user-friendly mobile policies that balance security and usability
- Communicating policy changes with clear messaging and documentation
- Phased rollout strategies to minimise disruption
- Handling BYOD privacy concerns and employee expectations
- Self-service troubleshooting portals and knowledge bases
- Automated notifications for policy updates and device actions
- Interactive guides and help content embedded in MDM portals
- Feedback loops to improve policy adoption and compliance
- Measuring user satisfaction and productivity impact
- Executive support and change sponsorship strategies
Module 12: Automation and Scripting for MDM Efficiency - Introduction to automation in mobile management
- Using PowerShell, Bash, and Python to automate tasks
- REST API fundamentals for MDM platform integration
- Automating bulk device actions: tagging, policy assignment, reporting
- Creating custom scripts to enforce compliance rules
- Automated patch deployment and OS update scheduling
- Scheduling reports and exporting data to CSV or JSON
- Webhook integration for real-time event triggers
- Building automated onboarding and offboarding workflows
- Maintaining script security and access controls
Module 13: Monitoring, Reporting, and Audit Preparation - Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- Designing user-friendly mobile policies that balance security and usability
- Communicating policy changes with clear messaging and documentation
- Phased rollout strategies to minimise disruption
- Handling BYOD privacy concerns and employee expectations
- Self-service troubleshooting portals and knowledge bases
- Automated notifications for policy updates and device actions
- Interactive guides and help content embedded in MDM portals
- Feedback loops to improve policy adoption and compliance
- Measuring user satisfaction and productivity impact
- Executive support and change sponsorship strategies
Module 12: Automation and Scripting for MDM Efficiency - Introduction to automation in mobile management
- Using PowerShell, Bash, and Python to automate tasks
- REST API fundamentals for MDM platform integration
- Automating bulk device actions: tagging, policy assignment, reporting
- Creating custom scripts to enforce compliance rules
- Automated patch deployment and OS update scheduling
- Scheduling reports and exporting data to CSV or JSON
- Webhook integration for real-time event triggers
- Building automated onboarding and offboarding workflows
- Maintaining script security and access controls
Module 13: Monitoring, Reporting, and Audit Preparation - Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- Key MDM metrics: compliance rate, enrolment trends, threat events
- Creating executive dashboards for C-suite reporting
- Automated compliance reports for internal and external audits
- Device inventory exports: serial numbers, owners, status
- Historical tracking of policy changes and enforcement logs
- Security posture scoring for mobile fleets
- Alert fatigue reduction through intelligent filtering
- Integrating MDM data with GRC platforms
- Audit trail preservation and chain of custody controls
- Preparing for ISO, SOC 2, HIPAA, and GDPR-specific audits
Module 14: Lifecycle Management and Decommissioning - Device onboarding to offboarding workflow mapping
- Asset tagging and tracking throughout the lifecycle
- Software and firmware update management schedules
- Handling expired or obsolete devices
- Remote wipe and secure data erasure certification
- Physical destruction verification for high-risk devices
- Reimaging and re-enrolment for device reuse
- Resale and recycling compliance with data protection laws
- Offboarding workflows integrated with HR systems
- Lifecycle cost analysis and refresh planning
Module 15: Advanced MDM Integration and Operations - Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- Integrating MDM with ITSM platforms like ServiceNow
- Ticketing automation for device-related help desk requests
- Using MDM for software license compliance monitoring
- Automated certificate management and renewal processes
- Cloud workload protection through mobile access controls
- Sandboxing high-risk applications and isolating critical data
- Secure access to legacy systems via mobile gateways
- Monitoring third-party app permissions and data access
- Automated policy updates based on threat intelligence feeds
- Using MDM to enforce secure development practices for internal apps
Module 16: Governance, Risk, and Ongoing Optimisation - Establishing an MDM steering committee and governance model
- Risk assessment frameworks for mobile initiatives
- Policy review cycles and version control
- Continuous improvement through feedback and metrics
- Conducting mobile security awareness training
- Quarterly tabletop exercises for incident response
- Vendor performance evaluation and SLA tracking
- Capacity planning for mobile fleet growth
- Feedback integration from security, HR, legal, and operations
- Updating MDM strategy in line with organisational transformation
Module 17: Real-World Implementation Projects - Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios
Module 18: Certification Preparation and Career Advancement - Recap of core competencies and mastery indicators
- Self-assessment tools to gauge readiness for certification
- Accessing your Certificate of Completion from The Art of Service
- How to present your certification on LinkedIn, resumes, and performance reviews
- Using your project portfolio to demonstrate hands-on expertise
- Bridging to advanced certifications: CISSP, CISM, CRISC
- Leveraging your MDM expertise in salary negotiations and promotions
- Joining the alumni network for ongoing support and collaboration
- Continuing education pathways and industry updates
- Your next steps: from technical execution to strategic leadership
- Project 1: Design a complete MDM rollout for a 500-user healthcare provider
- Project 2: Build a BYOD policy with privacy safeguards and compliance alignment
- Project 3: Configure conditional access rules for global sales teams
- Project 4: Automate device enrolment using Apple Business Manager and Jamf
- Project 5: Develop a zero-trust mobile access framework for cloud ERP access
- Project 6: Create a SOC 2-ready audit package from MDM logs and reports
- Project 7: Implement a secure container solution for contractor devices
- Project 8: Design a kiosk mode deployment for retail locations
- Project 9: Build an automated offboarding workflow linked to HR systems
- Project 10: Develop a crisis response plan for mass device loss scenarios