Skip to main content
Mastering Net Promoter Score (NPS); A Step-by-Step Guide to Measuring and Improving Customer Loyalty

Mastering Net Promoter Score (NPS); A Step-by-Step Guide to Measuring and Improving Customer Loyalty

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering Net Promoter Score (NPS): A Step-by-Step Guide to Measuring and Improving Customer Loyalty



Course Overview

This comprehensive course is designed to help businesses and individuals master the Net Promoter Score (NPS) and improve customer loyalty. Participants will learn how to measure and analyze NPS, identify areas for improvement, and develop strategies to increase customer satisfaction and loyalty.



Course Objectives

  • Understand the concept of Net Promoter Score (NPS) and its importance in measuring customer loyalty
  • Learn how to measure and analyze NPS using various methods and tools
  • Identify areas for improvement and develop strategies to increase customer satisfaction and loyalty
  • Understand how to use NPS to drive business growth and revenue
  • Develop skills to create a customer-centric culture within an organization


Course Outline

Module 1: Introduction to Net Promoter Score (NPS)

  • Definition and history of NPS
  • Importance of NPS in measuring customer loyalty
  • How NPS differs from other customer satisfaction metrics
  • Benefits of using NPS to drive business growth

Module 2: Measuring Net Promoter Score (NPS)

  • Methods for collecting NPS data (surveys, feedback forms, etc.)
  • How to calculate NPS using the standard formula
  • Understanding the different types of NPS scores (transactional, relational, etc.)
  • Best practices for ensuring accurate and reliable NPS data

Module 3: Analyzing Net Promoter Score (NPS) Data

  • How to analyze NPS data to identify trends and patterns
  • Understanding the different NPS metrics (NPS score, detractor percentage, etc.)
  • How to use NPS data to identify areas for improvement
  • Best practices for presenting NPS data to stakeholders

Module 4: Improving Net Promoter Score (NPS)

  • Strategies for improving NPS (increasing promoters, reducing detractors, etc.)
  • How to use NPS data to inform product and service development
  • Best practices for creating a customer-centric culture within an organization
  • How to measure the effectiveness of NPS improvement initiatives

Module 5: Using Net Promoter Score (NPS) to Drive Business Growth

  • How to use NPS data to inform business decisions
  • Strategies for using NPS to drive revenue growth
  • How to use NPS data to identify new business opportunities
  • Best practices for integrating NPS into existing business processes

Module 6: Creating a Customer-Centric Culture

  • Importance of creating a customer-centric culture within an organization
  • Strategies for creating a customer-centric culture (training, feedback, etc.)
  • How to measure the effectiveness of customer-centric initiatives
  • Best practices for sustaining a customer-centric culture over time

Module 7: Advanced Net Promoter Score (NPS) Topics

  • Using NPS in B2B and B2C contexts
  • How to integrate NPS with other customer satisfaction metrics
  • Using NPS in conjunction with other business metrics (e.g. ROI, customer lifetime value)
  • Best practices for using NPS in a multichannel environment

Module 8: Case Studies and Best Practices

  • Real-world examples of companies that have successfully used NPS to drive business growth
  • Best practices for implementing NPS in different industries and contexts
  • Lessons learned from companies that have struggled with NPS implementation
  • Best practices for sustaining NPS momentum over time


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate will demonstrate the participant's mastery of the Net Promoter Score (NPS) and their ability to measure and improve customer loyalty.



Course Features

  • Interactive and engaging course content
  • Comprehensive and up-to-date course materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate of Completion issued by The Art of Service
  • Flexible learning options (self-paced, online, etc.)
  • User-friendly and mobile-accessible course platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access to course materials
  • Gamification and progress tracking features
,
!