Skip to main content
Mastering Operations and Support; A Step-by-Step Guide to Identifying, Assessing, and Mitigating Risks

Mastering Operations and Support; A Step-by-Step Guide to Identifying, Assessing, and Mitigating Risks

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering Operations and Support: A Step-by-Step Guide to Identifying, Assessing, and Mitigating Risks



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to master operations and support in any organization. With a focus on identifying, assessing, and mitigating risks, this course provides a step-by-step guide to ensuring the smooth operation of any business or organization.



Course Objectives

  • Understand the importance of operations and support in any organization
  • Identify and assess potential risks to operations and support
  • Develop strategies for mitigating risks and ensuring business continuity
  • Implement effective operations and support processes and procedures
  • Monitor and evaluate the effectiveness of operations and support


Course Outline

Module 1: Introduction to Operations and Support

  • Defining operations and support
  • The importance of operations and support in any organization
  • Understanding the role of operations and support in business continuity
  • Identifying key operations and support processes and procedures

Module 2: Risk Management in Operations and Support

  • Defining risk management
  • Identifying potential risks to operations and support
  • Assessing the likelihood and impact of potential risks
  • Developing strategies for mitigating risks

Module 3: Operations and Support Processes and Procedures

  • Defining operations and support processes and procedures
  • Implementing effective operations and support processes and procedures
  • Identifying key performance indicators (KPIs) for operations and support
  • Monitoring and evaluating the effectiveness of operations and support

Module 4: Business Continuity Planning

  • Defining business continuity planning
  • Identifying key business continuity processes and procedures
  • Developing a business continuity plan
  • Implementing and testing a business continuity plan

Module 5: IT Service Management

  • Defining IT service management
  • Understanding the role of IT service management in operations and support
  • Identifying key IT service management processes and procedures
  • Implementing effective IT service management

Module 6: Service Desk Management

  • Defining service desk management
  • Understanding the role of service desk management in operations and support
  • Identifying key service desk management processes and procedures
  • Implementing effective service desk management

Module 7: Incident Management

  • Defining incident management
  • Understanding the role of incident management in operations and support
  • Identifying key incident management processes and procedures
  • Implementing effective incident management

Module 8: Problem Management

  • Defining problem management
  • Understanding the role of problem management in operations and support
  • Identifying key problem management processes and procedures
  • Implementing effective problem management

Module 9: Change Management

  • Defining change management
  • Understanding the role of change management in operations and support
  • Identifying key change management processes and procedures
  • Implementing effective change management

Module 10: Release and Deployment Management

  • Defining release and deployment management
  • Understanding the role of release and deployment management in operations and support
  • Identifying key release and deployment management processes and procedures
  • Implementing effective release and deployment management

Module 11: Service Level Management

  • Defining service level management
  • Understanding the role of service level management in operations and support
  • Identifying key service level management processes and procedures
  • Implementing effective service level management

Module 12: Capacity Management

  • Defining capacity management
  • Understanding the role of capacity management in operations and support
  • Identifying key capacity management processes and procedures
  • Implementing effective capacity management

Module 13: Availability Management

  • Defining availability management
  • Understanding the role of availability management in operations and support
  • Identifying key availability management processes and procedures
  • Implementing effective availability management

Module 14: IT Service Continuity Management

  • Defining IT service continuity management
  • Understanding the role of IT service continuity management in operations and support
  • Identifying key IT service continuity management processes and procedures
  • Implementing effective IT service continuity management

Module 15: Information Security Management

  • Defining information security management
  • Understanding the role of information security management in operations and support
  • Identifying key information security management processes and procedures
  • Implementing effective information security management


Certificate of Completion

Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging course content
  • Comprehensive and up-to-date course materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate of Completion issued by The Art of Service
  • Flexible learning options and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking
,
!