Mastering Oracle CX: A Comprehensive Guide to Self-Assessment and Implementation

This extensive and detailed course curriculum is designed to help participants master Oracle CX and receive a certificate upon completion issued by The Art of Service.

The course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and features real-world applications, high-quality content, expert instructors, certification, flexible learning, user-friendly interface, mobile-accessible, community-driven, actionable insights, hands-on projects, bite-sized lessons, lifetime access, gamification, and progress tracking.

• What is Oracle CX?
  Definition and overview of Oracle CX

• Benefits of Using Oracle CX
  Advantages of implementing Oracle CX in an organization

• Oracle CX Architecture
  Overview of the Oracle CX architecture and its components

• Assessing Your Current State
  Evaluating your organization's current CX capabilities
  • Identifying Strengths and Weaknesses
    Analyzing your organization's CX strengths and weaknesses

  • Defining Your Vision and Goals
    Establishing a clear vision and goals for your CX initiative

• Creating a Roadmap for Success
  Developing a comprehensive roadmap for your CX initiative
  • Prioritizing Initiatives
    Prioritizing initiatives based on business value and complexity

  • Establishing Key Performance Indicators (KPIs)
    Defining KPIs to measure the success of your CX initiative

• Setting Up Oracle CX
  Configuring and setting up Oracle CX
  • Configuring User Roles and Permissions
    Setting up user roles and permissions in Oracle CX

  • Integrating with Other Systems
    Integrating Oracle CX with other systems and applications

• Customizing Oracle CX
  Customizing Oracle CX to meet your organization's needs
  • Creating Custom Fields and Forms
    Creating custom fields and forms in Oracle CX

  • Developing Custom Workflows
    Developing custom workflows in Oracle CX

• Monitoring and Analyzing Performance
  Monitoring and analyzing the performance of your CX initiative
  • Using Analytics and Reporting Tools
    Using analytics and reporting tools to measure performance

  • Identifying Areas for Improvement
    Identifying areas for improvement in your CX initiative

• Optimizing and Refining Your CX Initiative
  Optimizing and refining your CX initiative based on performance data
  • Refining Your CX Strategy
    Refining your CX strategy based on performance data

  • Implementing Changes and Updates
    Implementing changes and updates to your CX initiative

• Using Advanced Features in Oracle CX
  Using advanced features in Oracle CX, such as AI and machine learning
  • Configuring AI-Powered Chatbots
    Configuring AI-powered chatbots in Oracle CX

  • Using Machine Learning to Analyze Customer Data
    Using machine learning to analyze customer data in Oracle CX

• Integrating Oracle CX with Other Oracle Cloud Applications
  Integrating Oracle CX with other Oracle Cloud applications, such as Oracle Sales Cloud and Oracle Marketing Cloud
  • Integrating with Oracle Sales Cloud
    Integrating Oracle CX with Oracle Sales Cloud

  • Integrating with Oracle Marketing Cloud
    Integrating Oracle CX with Oracle Marketing Cloud

Upon completion of this course, participants will receive a certificate issued by The Art of Service.

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