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Mastering Oracle CX; Unlocking Customer Experience Excellence

Mastering Oracle CX; Unlocking Customer Experience Excellence

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering Oracle CX: Unlocking Customer Experience Excellence



Course Overview

Unlock the full potential of Oracle CX and revolutionize your customer experience strategy with our comprehensive and interactive course. Mastering Oracle CX: Unlocking Customer Experience Excellence is designed to equip you with the knowledge, skills, and expertise needed to deliver exceptional customer experiences that drive loyalty, retention, and revenue growth.



Course Highlights

  • Interactive and Engaging: Learn through real-world examples, case studies, and hands-on projects that make learning fun and effective.
  • Comprehensive and Personalized: Get access to a tailored learning experience that covers all aspects of Oracle CX, from implementation to optimization.
  • Up-to-date and Practical: Stay ahead of the curve with the latest Oracle CX features, best practices, and industry trends.
  • Expert Instructors: Learn from seasoned Oracle CX professionals with extensive experience in implementing and managing successful customer experience strategies.
  • Certification: Receive a certificate upon completion, issued by The Art of Service, to demonstrate your expertise and commitment to delivering exceptional customer experiences.
  • Flexible Learning: Access the course content 24/7, from any device, and learn at your own pace.
  • User-friendly and Mobile-accessible: Enjoy a seamless learning experience across all devices, with a user-friendly interface that makes navigation easy.
  • Community-driven: Connect with a community of like-minded professionals, share knowledge, and learn from each other's experiences.
  • Actionable Insights: Get actionable insights and practical tips that you can apply immediately to improve your customer experience strategy.
  • Hands-on Projects: Work on real-world projects that help you apply theoretical concepts to practical scenarios.
  • Bite-sized Lessons: Learn in bite-sized chunks, with each lesson designed to be concise, informative, and engaging.
  • Lifetime Access: Enjoy lifetime access to the course content, so you can revisit and refresh your knowledge whenever you need to.
  • Gamification and Progress Tracking: Stay motivated and track your progress with our gamification features and progress tracking tools.


Course Outline

Module 1: Introduction to Oracle CX

  • Overview of Oracle CX and its components
  • Understanding the importance of customer experience
  • Setting up and configuring Oracle CX

Module 2: Customer Data Management

  • Understanding customer data and its importance
  • Creating and managing customer profiles
  • Segmenting and targeting customers

Module 3: Sales and Marketing Automation

  • Understanding sales and marketing automation
  • Configuring and managing sales and marketing workflows
  • Creating and managing leads and opportunities

Module 4: Customer Service and Support

  • Understanding customer service and support
  • Configuring and managing service requests and incidents
  • Creating and managing knowledge bases and FAQs

Module 5: Field Service Management

  • Understanding field service management
  • Configuring and managing field service workflows
  • Creating and managing work orders and schedules

Module 6: Analytics and Reporting

  • Understanding analytics and reporting in Oracle CX
  • Creating and managing reports and dashboards
  • Analyzing and interpreting customer data

Module 7: Integration and Customization

  • Understanding integration and customization options
  • Integrating Oracle CX with other systems and applications
  • Customizing Oracle CX to meet specific business needs

Module 8: Security and Compliance

  • Understanding security and compliance in Oracle CX
  • Configuring and managing security settings
  • Ensuring compliance with regulatory requirements

Module 9: Best Practices and Optimization

  • Understanding best practices for Oracle CX implementation
  • Optimizing Oracle CX for performance and efficiency
  • Troubleshooting common issues and errors

Module 10: Case Studies and Real-World Examples

  • Real-world examples of successful Oracle CX implementations
  • Case studies of companies that have achieved exceptional customer experiences with Oracle CX
  • Lessons learned and best practices from real-world examples


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise and commitment to delivering exceptional customer experiences with Oracle CX.

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