A tailored course, built for your situation
Mastering OWASP for Senior Hospitality Leaders
Build bulletproof guest-facing systems with confidence and control
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Senior hospitality executives leading digital transformation with direct influence over IT spend, vendor selection, and guest experience security
Who this is not for
Junior IT staff, external auditors, or consultants without direct operational authority in hospitality environments
What you walk away with
- Position for higher-margin digital initiatives with clear ROI on guest security
- Gain first access to premium vendor engagement tracks in cybersecurity and guest experience tech
- Lead cybersecurity decisions without relying on central IT or external consultants
- Shape digital budgets with confidence using OWASP as a strategic framework
- Build repeatable security architecture patterns that scale across properties
The 12 modules (with all 144 chapters)
Module 1. Understanding OWASP in the Hospitality Context
Lay the foundation for applying OWASP principles specifically to hotel guest data systems, payment flows, and digital concierge platforms.
12 chapters in this module
- Mapping OWASP Top 10 to guest-facing digital touchpoints
- Identifying high-risk areas in property management systems
- Assessing third-party API integrations for security gaps
- Evaluating mobile check-in and keyless entry vulnerabilities
- Understanding data residency implications for international guests
- Reviewing past incidents in hospitality technology stacks
- Benchmarking against peer hotel group security practices
- Aligning OWASP with guest privacy expectations
- Defining scope for digital security leadership as a GM
- Translating technical risks into business impact language
- Prioritizing remediation based on guest experience impact
- Establishing baseline security expectations for vendors
Module 2. OWASP Framework Integration with Property Systems
Learn how to embed OWASP principles into existing PMS, CRM, and guest service platforms without disrupting operations.
12 chapters in this module
- Mapping OWASP controls to legacy property management software
- Integrating security checkpoints into guest journey workflows
- Configuring secure API gateways for partner services
- Implementing role-based access for staff guest data use
- Securing in-room technology and IoT device integrations
- Auditing third-party integrations for compliance drift
- Documenting security assumptions for vendor renewals
- Building secure guest profile handling procedures
- Creating audit trails for sensitive data access
- Validating security configuration during system updates
- Establishing secure fallback processes for outages
- Training frontline staff on security-aware guest service
Module 3. Vendor Selection and Contracting with OWASP Standards
Gain leverage in negotiations by leading with OWASP-aligned requirements and security benchmarks.
12 chapters in this module
- Including OWASP compliance in vendor RFPs and SIGs
- Evaluating cybersecurity claims in sales presentations
- Negotiating penalties for security SLA breaches
- Requesting evidence of regular penetration testing
- Reviewing third-party audit reports for OWASP alignment
- Assessing startup vendors with limited security history
- Building preferred vendor lists based on security posture
- Using OWASP as a differentiator in procurement scoring
- Managing multi-vendor integration security boundaries
- Setting security escalation paths in service agreements
- Documenting vendor security responsibilities
- Renewal leverage using past security performance
Module 4. Budgeting for Security as a Revenue Enabler
Reframe security spending as a strategic investment that protects brand value and enables new revenue streams.
12 chapters in this module
- Calculating ROI on security improvements for guest trust
- Linking security posture to online review performance
- Justifying spend using incident cost avoidance models
- Positioning security as a competitive differentiator
- Budgeting for proactive vs. reactive security measures
- Allocating funds across people, process, and technology
- Measuring security program maturity over time
- Creating business cases for board-level discussions
- Aligning security spend with digital transformation goals
- Forecasting audit readiness costs and savings
- Building multi-year security investment roadmaps
- Tracking vendor savings from long-term partnerships
Module 5. Leading Security Culture Across Properties
Develop strategies to embed security awareness and accountability across distributed teams.
12 chapters in this module
- Training staff on secure guest data handling practices
- Communicating security priorities without creating fear
- Recognizing teams for proactive risk identification
- Establishing clear escalation paths for security concerns
- Integrating security into onboarding and certification
- Conducting tabletop exercises for incident response
- Sharing lessons learned across property locations
- Measuring security culture through anonymous feedback
- Engaging housekeeping and engineering teams in security
- Reducing shadow IT through approved tool access
- Celebrating security wins in internal communications
- Building GM peer networks for security best practices
Module 6. OWASP and Guest Privacy in Practice
Apply OWASP principles to protect guest data while maintaining personalized service.
12 chapters in this module
- Balancing personalization with data minimization principles
- Securing guest preference profiles and stay history
- Implementing consent management for marketing data
- Protecting guest payment information in loyalty programs
- Anonymizing data for analytics use cases
- Handling guest data subject access requests securely
- Auditing third-party data sharing practices
- Designing secure guest communication channels
- Evaluating biometric data use for check-in systems
- Building guest trust through transparency reports
- Responding to guest security inquiries effectively
- Maintaining compliance across GDPR, CCPA, and other regimes
Module 7. Incident Response Planning for Hospitality
Prepare for potential breaches with clear protocols that protect guest trust and brand reputation.
12 chapters in this module
- Defining incident severity levels for guest impact
- Building cross-functional response teams by property
- Creating guest notification templates and scripts
- Coordinating with legal and PR teams in advance
- Documenting chain of custody for forensic evidence
- Establishing communication protocols with corporate
- Testing response plans with realistic scenarios
- Minimizing operational disruption during incidents
- Reporting to regulators within mandated timeframes
- Learning from near-misses and false alarms
- Updating plans based on threat intelligence
- Conducting post-incident reviews with stakeholders
Module 8. Audit and Compliance with OWASP Alignment
Streamline audits by proactively aligning with OWASP standards and documentation requirements.
12 chapters in this module
- Preparing documentation for internal and external audits
- Mapping OWASP controls to compliance frameworks
- Creating evidence repositories for continuous monitoring
- Scheduling audit-ready status checks quarterly
- Responding to auditor findings with action plans
- Using automation tools to track control effectiveness
- Demonstrating leadership commitment to security
- Aligning with PCI DSS and other relevant standards
- Training auditors on unique hospitality environments
- Reducing audit fatigue through standardized processes
- Building relationships with compliance teams
- Turning audit findings into improvement opportunities
Module 9. Strategic Technology Partnerships
Leverage OWASP expertise to form high-value partnerships with technology providers.
12 chapters in this module
- Identifying vendors aligned with OWASP principles
- Co-developing secure guest experience features
- Jointly publishing security best practices
- Participating in vendor advisory boards
- Influencing product roadmaps with security feedback
- Creating co-branded trust and safety content
- Sharing anonymized threat intelligence
- Establishing fast-track support channels
- Negotiating shared responsibility agreements
- Building reference architectures for industry adoption
- Measuring partnership value beyond cost savings
- Scaling successful pilots to other properties
Module 10. Measuring Security Effectiveness
Develop metrics that demonstrate security's value to business outcomes.
12 chapters in this module
- Tracking mean time to detect and respond to threats
- Measuring reduction in critical vulnerabilities
- Monitoring third-party risk score improvements
- Assessing staff security awareness over time
- Calculating cost savings from avoided incidents
- Evaluating customer satisfaction with digital services
- Benchmarking against industry security standards
- Reporting security maturity to executive leadership
- Linking security posture to brand perception
- Using dashboards to visualize risk reduction
- Setting KPIs for continuous improvement
- Aligning metrics with corporate ESG goals
Module 11. Future-Proofing Guest Experience Security
Anticipate emerging threats and opportunities in digital hospitality.
12 chapters in this module
- Evaluating AI-driven personalization security risks
- Assessing quantum computing implications for encryption
- Preparing for decentralized identity solutions
- Securing metaverse and virtual experience platforms
- Adapting to evolving regulatory landscapes
- Integrating sustainability into security strategy
- Building resilience against deepfake attacks
- Protecting voice-activated guest services
- Monitoring dark web for credential leaks
- Investing in zero-trust architecture foundations
- Partnering with startups on emerging security tech
- Shaping industry standards through associations
Module 12. Sustaining Leadership in Digital Security
Maintain influence and relevance as security expectations evolve.
12 chapters in this module
- Developing successor leaders in security practice
- Sharing knowledge through mentorship programs
- Publishing thought leadership in industry forums
- Speaking at conferences on hospitality security
- Building cross-brand collaboration networks
- Influencing corporate security policy from operations
- Maintaining technical currency through hands-on practice
- Balancing innovation with risk management
- Creating legacy through documented playbooks
- Evolving leadership style with team needs
- Staying ahead of regulatory expectations
- Leaving behind systems that outlive tenure
How this maps to your situation
- Aligning OWASP with guest experience priorities
- Leading security decisions across distributed properties
- Negotiating from strength in vendor cybersecurity discussions
- Demonstrating ROI on proactive security investments
Before vs. after
Before
Approving vendor security plans reactively and managing compliance as a cost center
After
Leading digital transformation initiatives with confidence, shaping budgets, and accessing premium engagement tracks
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 90 minutes of focused reading and reflection, designed for completion over a weekend.
If nothing changes
Without proactive leadership in digital security, GMs risk being bypassed in strategic decisions, missing out on innovation funding, and losing influence to centralized IT or external consultants.
How this compares to the alternatives
Unlike generic cybersecurity courses, this program is tailored to hospitality leaders who need to lead technical decisions without being technologists, giving you leverage in budgeting, vendor selection, and executive influence.
Frequently asked
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this technical or strategic?
It's designed for senior leaders who need strategic leverage, not technical depth. Concepts are grounded in real hospitality decisions.
Will this help me with audits?
Yes, by proactively aligning your systems with OWASP, you'll reduce audit findings and position yourself as the leader who stayed ahead.
$199 one-time. Approximately 90 minutes of focused reading and reflection, designed for completion over a weekend..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours