Mastering Professional Email Writing and Etiquette

Instructor Support and Resources

• Instructor Support: You will have access to dedicated instructor support via email, ensuring that any questions or concerns you have are addressed promptly.
• Downloadable Resources: The course includes a range of downloadable resources, including templates, toolkits, and worksheets to help you apply your new skills.
• Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service, recognizing your achievement and enhancing your professional credibility.

EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Email Writing Fundamentals

• 1.1: Understanding the Importance of Professional Email Writing
• 1.2: Key Principles of Effective Email Writing
• 1.3: Crafting a Compelling Subject Line
• 1.4: Writing a Clear and Concise Email Body
• 1.5: Using Proper Email Etiquette and Tone

Module 2: Email Structure and Composition

• 2.1: Understanding Email Structure and Layout
• 2.2: Crafting a Strong Introduction and Opening
• 2.3: Writing Effective Body Paragraphs
• 2.4: Using Transitions and Connections
• 2.5: Creating a Clear Call-to-Action

Module 3: Email Tone and Style

• 3.1: Understanding Tone and Style in Email Writing
• 3.2: Using Humor and Personality in Email
• 3.3: Avoiding Common Tone and Style Mistakes
• 3.4: Adapting Tone and Style to Different Audiences
• 3.5: Using Emotional Intelligence in Email Writing

Module 4: Email Etiquette and Best Practices

• 4.1: Understanding Email Etiquette and Protocol
• 4.2: Using Proper Salutations and Sign-Offs
• 4.3: Managing Email Threads and Conversations
• 4.4: Avoiding Common Email Mistakes and Pitfalls
• 4.5: Using Email Templates and Boilerplate Content

Module 5: Advanced Email Writing Techniques

• 5.1: Using Storytelling in Email Writing
• 5.2: Crafting Persuasive and Influential Emails
• 5.3: Using Emotional Triggers and Psychological Techniques
• 5.4: Creating Scannable and Accessible Emails
• 5.5: Using Data and Metrics to Inform Email Writing

Module 6: Email Writing for Different Industries and Purposes

• 6.1: Writing Emails for Business and Professional Purposes
• 6.2: Crafting Emails for Marketing and Sales
• 6.3: Writing Emails for Customer Service and Support
• 6.4: Using Email for Internal Communication and Collaboration
• 6.5: Adapting Email Writing for Different Cultural and Linguistic Contexts

Module 7: Email Management and Productivity

• 7.1: Managing Email Overload and Inbox Clutter
• 7.2: Using Email Filters and Labels
• 7.3: Creating Email Templates and Canned Responses
• 7.4: Using Email to Boost Productivity and Efficiency
• 7.5: Integrating Email with Other Productivity Tools and Systems

Module 8: Advanced Email Features and Tools

• 8.1: Using Email Tracking and Analytics
• 8.2: Leveraging Email Automation and Workflows
• 8.3: Integrating Email with CRM and Marketing Automation Systems
• 8.4: Using Email to Enhance Customer Engagement and Experience
• 8.5: Staying Up-to-Date with the Latest Email Trends and Best Practices