Mastering Salesforce Einstein: Unlocking AI-Powered Customer Insights
This comprehensive course is designed to help you master Salesforce Einstein and unlock the power of AI-driven customer insights. Upon completion, you will receive a certificate issued by The Art of Service.Course Features - Interactive and engaging learning experience
- Comprehensive and personalized curriculum
- Up-to-date and practical knowledge
- Real-world applications and case studies
- High-quality content and expert instructors
- Certificate upon completion
- Flexible learning and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline Chapter 1: Introduction to Salesforce Einstein
Topic 1.1: Overview of Salesforce Einstein
- What is Salesforce Einstein?
- Key features and benefits
- Use cases and success stories
Topic 1.2: Setting up Salesforce Einstein
- Configuring Einstein Analytics
- Integrating with Salesforce CRM
- Setting up Einstein Discovery
Chapter 2: Einstein Analytics
Topic 2.1: Introduction to Einstein Analytics
- Overview of Einstein Analytics
- Key features and benefits
- Use cases and success stories
Topic 2.2: Building Einstein Analytics Dashboards
- Creating and customizing dashboards
- Adding widgets and components
- Configuring data sources and datasets
Topic 2.3: Advanced Einstein Analytics Features
- Using Einstein Analytics APIs
- Integrating with external data sources
- Creating custom Einstein Analytics components
Chapter 3: Einstein Discovery
Topic 3.1: Introduction to Einstein Discovery
- Overview of Einstein Discovery
- Key features and benefits
- Use cases and success stories
Topic 3.2: Building Einstein Discovery Stories
- Creating and customizing stories
- Adding insights and recommendations
- Configuring data sources and datasets
Topic 3.3: Advanced Einstein Discovery Features
- Using Einstein Discovery APIs
- Integrating with external data sources
- Creating custom Einstein Discovery components
Chapter 4: Einstein Predictive Builder
Topic 4.1: Introduction to Einstein Predictive Builder
- Overview of Einstein Predictive Builder
- Key features and benefits
- Use cases and success stories
Topic 4.2: Building Einstein Predictive Models
- Creating and customizing predictive models
- Adding data sources and datasets
- Configuring model settings and parameters
Topic 4.3: Advanced Einstein Predictive Builder Features
- Using Einstein Predictive Builder APIs
- Integrating with external data sources
- Creating custom Einstein Predictive Builder components
Chapter 5: Einstein Voice
Topic 5.1: Introduction to Einstein Voice
- Overview of Einstein Voice
- Key features and benefits
- Use cases and success stories
Topic 5.2: Building Einstein Voice Assistants
- Creating and customizing voice assistants
- Adding intents and entities
- Configuring voice assistant settings and parameters
Topic 5.3: Advanced Einstein Voice Features
- Using Einstein Voice APIs
- Integrating with external data sources
- Creating custom Einstein Voice components
Chapter 6: Einstein Bots
Topic 6.1: Introduction to Einstein Bots
- Overview of Einstein Bots
- Key features and benefits
- Use cases and success stories
Topic 6.2: Building Einstein Bots
- Creating and customizing bots
- Adding intents and entities
- Configuring bot settings and parameters
Topic 6.3: Advanced Einstein Bots Features
- Using Einstein Bots APIs
- Integrating with external data sources
- Creating custom Einstein Bots components
Chapter 7: Einstein Language
Topic 7.1: Introduction to Einstein Language
- Overview of Einstein Language
- Key features and benefits
- Use cases and success stories
Topic 7.2: Building Einstein Language Models
- Creating and customizing language models
- Adding data sources and datasets
- Configuring model settings and parameters
Topic 7.3: Advanced Einstein Language Features
- Using Einstein Language APIs
- Integrating with external data sources
- Creating custom Einstein Language components
Chapter 1: Introduction to Salesforce Einstein
Topic 1.1: Overview of Salesforce Einstein
- What is Salesforce Einstein?
- Key features and benefits
- Use cases and success stories
Topic 1.2: Setting up Salesforce Einstein
- Configuring Einstein Analytics
- Integrating with Salesforce CRM
- Setting up Einstein Discovery
Chapter 2: Einstein Analytics
Topic 2.1: Introduction to Einstein Analytics
- Overview of Einstein Analytics
- Key features and benefits
- Use cases and success stories
Topic 2.2: Building Einstein Analytics Dashboards
- Creating and customizing dashboards
- Adding widgets and components
- Configuring data sources and datasets
Topic 2.3: Advanced Einstein Analytics Features
- Using Einstein Analytics APIs
- Integrating with external data sources
- Creating custom Einstein Analytics components
Chapter 3: Einstein Discovery
Topic 3.1: Introduction to Einstein Discovery
- Overview of Einstein Discovery
- Key features and benefits
- Use cases and success stories
Topic 3.2: Building Einstein Discovery Stories
- Creating and customizing stories
- Adding insights and recommendations
- Configuring data sources and datasets
Topic 3.3: Advanced Einstein Discovery Features
- Using Einstein Discovery APIs
- Integrating with external data sources
- Creating custom Einstein Discovery components
Chapter 4: Einstein Predictive Builder
Topic 4.1: Introduction to Einstein Predictive Builder
- Overview of Einstein Predictive Builder
- Key features and benefits
- Use cases and success stories
Topic 4.2: Building Einstein Predictive Models
- Creating and customizing predictive models
- Adding data sources and datasets
- Configuring model settings and parameters
Topic 4.3: Advanced Einstein Predictive Builder Features
- Using Einstein Predictive Builder APIs
- Integrating with external data sources
- Creating custom Einstein Predictive Builder components
Chapter 5: Einstein Voice
Topic 5.1: Introduction to Einstein Voice
- Overview of Einstein Voice
- Key features and benefits
- Use cases and success stories
Topic 5.2: Building Einstein Voice Assistants
- Creating and customizing voice assistants
- Adding intents and entities
- Configuring voice assistant settings and parameters
Topic 5.3: Advanced Einstein Voice Features
- Using Einstein Voice APIs
- Integrating with external data sources
- Creating custom Einstein Voice components
Chapter 6: Einstein Bots
Topic 6.1: Introduction to Einstein Bots
- Overview of Einstein Bots
- Key features and benefits
- Use cases and success stories
Topic 6.2: Building Einstein Bots
- Creating and customizing bots
- Adding intents and entities
- Configuring bot settings and parameters
Topic 6.3: Advanced Einstein Bots Features
- Using Einstein Bots APIs
- Integrating with external data sources
- Creating custom Einstein Bots components
Chapter 7: Einstein Language
Topic 7.1: Introduction to Einstein Language
- Overview of Einstein Language
- Key features and benefits
- Use cases and success stories
Topic 7.2: Building Einstein Language Models
- Creating and customizing language models
- Adding data sources and datasets
- Configuring model settings and parameters
Topic 7.3: Advanced Einstein Language Features
- Using Einstein Language APIs
- Integrating with external data sources
- Creating custom Einstein Language components