Skip to main content
Mastering Salesforce Service Cloud; Unlocking Efficient Customer Service and Support

Mastering Salesforce Service Cloud; Unlocking Efficient Customer Service and Support

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering Salesforce Service Cloud: Unlocking Efficient Customer Service and Support



Course Overview

This comprehensive course is designed to help you master the skills needed to deliver exceptional customer service and support using Salesforce Service Cloud. With a focus on real-world applications and hands-on projects, you'll gain the knowledge and expertise needed to succeed in today's fast-paced customer service landscape.



Course Features

  • Interactive and Engaging: Interactive lessons and hands-on projects to keep you engaged and motivated
  • Comprehensive and Personalized: Covers all aspects of Salesforce Service Cloud, with personalized learning paths to suit your needs
  • Up-to-date and Practical: Stay up-to-date with the latest features and best practices, with a focus on practical applications
  • High-quality Content and Expert Instructors: Learn from expert instructors and access high-quality content, including video lessons, quizzes, and interactive exercises
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Flexible Learning and User-friendly: Accessible on any device, with a user-friendly interface and flexible learning options
  • Mobile-accessible and Community-driven: Learn on-the-go, with access to a community of peers and expert instructors
  • Actionable Insights and Hands-on Projects: Gain actionable insights and apply your knowledge with hands-on projects
  • Bite-sized Lessons and Lifetime Access: Bite-sized lessons to fit your schedule, with lifetime access to course materials
  • Gamification and Progress Tracking: Stay motivated with gamification and track your progress with personalized metrics


Course Outline

Module 1: Introduction to Salesforce Service Cloud

  • Overview of Salesforce Service Cloud
  • Key Features and Benefits
  • Setting up Your Service Cloud Environment

Module 2: Service Cloud Essentials

  • Understanding Service Cloud Architecture
  • Configuring Service Cloud Settings
  • Managing Service Cloud Users and Roles

Module 3: Case Management

  • Understanding Case Management
  • Creating and Managing Cases
  • Assigning and Escalating Cases

Module 4: Account and Contact Management

  • Understanding Account and Contact Management
  • Creating and Managing Accounts
  • Creating and Managing Contacts

Module 5: Service Cloud Console

  • Understanding the Service Cloud Console
  • Configuring the Service Cloud Console
  • Using the Service Cloud Console

Module 6: Knowledge Management

  • Understanding Knowledge Management
  • Creating and Managing Knowledge Articles
  • Using Knowledge Articles

Module 7: Chat and Messaging

  • Understanding Chat and Messaging
  • Configuring Chat and Messaging
  • Using Chat and Messaging

Module 8: Social Customer Service

  • Understanding Social Customer Service
  • Configuring Social Customer Service
  • Using Social Customer Service

Module 9: Reporting and Analytics

  • Understanding Reporting and Analytics
  • Creating and Managing Reports
  • Using Analytics

Module 10: Integration and Automation

  • Understanding Integration and Automation
  • Configuring Integration and Automation
  • Using Integration and Automation

Module 11: Security and Compliance

  • Understanding Security and Compliance
  • Configuring Security and Compliance
  • Using Security and Compliance

Module 12: Best Practices and Optimization

  • Understanding Best Practices and Optimization
  • Implementing Best Practices
  • Optimizing Your Service Cloud Environment


Certification

Upon completion of the course, you will receive a certificate issued by The Art of Service, demonstrating your expertise in Salesforce Service Cloud.

,
!