Mastering Service Asset and Configuration Management The Definitive Guide to Self-Assessment and Optimization
You're under pressure. Systems are breaking. Deployments stall. Change fail rates are climbing. And every outage costs more than just money - it erodes trust, slows innovation, and risks your team's credibility. You know accurate asset and configuration data is the backbone of IT stability, but your CMDB is incomplete, inconsistent, or ignored by the teams that rely on it. Manual tracking leads to errors. Siloed tools prevent real-time visibility. The result? Longer incident resolution, failed audits, and a growing disconnect between strategy and operations. What if you could transform your SACM practices from reactive to proactive, from fragmented to unified - and turn your configuration model into a strategic asset? Not with theory, but with a proven, battle-tested framework that delivers measurable control, clarity, and speed? Mastering Service Asset and Configuration Management The Definitive Guide to Self-Assessment and Optimization gives you the exact blueprint to audit, align, and advance your SACM maturity - going from inconsistent data to governance-grade accuracy in as little as 30 days, with a board-ready self-assessment and optimization roadmap. One of our learners, a Senior IT Operations Lead at a global financial institution, reduced incident recurrence by 68% within two months of applying the methodology. Her audit team confirmed 94% CMDB accuracy - up from 41% - and she was promoted to lead the enterprise ITAM initiative. This course doesn't just teach concepts - it arms you with tools, templates, and a step-by-step optimization engine to create immediate operational impact while building long-term resilience. Here’s how this course is structured to help you get there.Course Format & Delivery Details: Designed for Maximum Value, Zero Risk Learn on Your Terms - With Complete Flexibility
This course is fully self-paced, with immediate online access upon enrollment. You control when and where you learn, with no fixed dates or time commitments. Most learners complete the program in 3–5 weeks while working full time, though you can move faster depending on your goals. Many report seeing tangible improvements in data accuracy and process clarity within the first 72 hours. Once you begin, you'll gain 24/7 global access across all devices - mobile, tablet, and desktop - ensuring you can progress anytime, anywhere. The interface is responsive, distraction-free, and built for professionals who need maximum efficiency. Unlimited Access - Forever
This is not a time-limited learning experience. You receive lifetime access to all course content, including every future update at no extra cost. As industry standards evolve and new tools emerge, your materials will be refreshed to reflect real-world best practices - ensuring your knowledge stays current and relevant for years to come. Responsive Instructor Guidance and Support
You are not learning in isolation. This course includes structured instructor-led guidance through curated frameworks, practical decision trees, and resolution templates. Direct support channels are available to clarify complex scenarios, validate your assessment logic, and refine your optimization strategy. Every exercise is designed for real application, not just completion. World-Recognised Certification
Upon successful completion, you’ll earn a Certificate of Completion issued by The Art of Service - a globally respected authority in IT governance and service management education. This credential is recognised by employers across regulated and complex IT environments, including financial services, healthcare, and government agencies. It signals not just participation, but mastery of a systematic, outcome-driven approach to SACM. No Hidden Costs - Transparent Pricing, Trusted Payment Options
Pricing is straightforward, with no hidden fees, subscriptions, or add-ons. What you see is exactly what you get. We accept all major payment methods including Visa, Mastercard, and PayPal - processed securely with bank-level encryption. Zero-Risk Enrollment - Satisfied or Refunded
We stand behind the value of this course with a comprehensive money-back guarantee. If you complete the first two modules and don’t feel you’ve gained actionable insights that apply directly to your environment, simply request a full refund. No questions, no friction. Instant Confirmation & Seamless Access
After enrollment, you’ll receive a confirmation email with your learner ID. Your access details and course portal login information will be sent separately once your materials are prepared - allowing for secure provisioning and accurate tracking. “Will This Work for Me?” - Real Confidence, Real Assurance
This course works whether you're managing a hybrid cloud estate, overseeing legacy systems, or integrating DevOps practices with traditional change control. It works even if: - Your CMDB has been flagged in the last audit
- You’re using multiple monitoring or discovery tools that don’t sync
- You’re not formally trained in ITIL but need to apply its principles
- Your team resists process changes or sees SACM as “overhead”
- You’re new to configuration management but must deliver results fast
Our learners include Enterprise Architects, Service Owners, Change Managers, and ITAM Coordinators from organisations ranging from mid-sized tech firms to top-tier banks. Each adapts the self-assessment engine to their context - because this isn’t about rigid compliance, it’s about intelligent optimization. You’re investing in a system, not just a syllabus. And we’ve removed every possible risk so you can focus on results.
Extensive and Detailed Course Curriculum
Module 1: Foundations of Service Asset and Configuration Management - Defining SACM in the modern digital enterprise
- The business cost of inaccurate configuration data
- Core principles of configuration integrity and lifecycle control
- Differentiating between assets and configuration items (CIs)
- Aligning SACM with IT service management outcomes
- Understanding the role of ownership, accountability, and stewardship
- Key challenges in multi-vendor, hybrid environments
- Common pitfalls in automation and discovery tools
- Integration with change, incident, and problem management
- The relationship between CMDB and service mapping
Module 2: The Self-Assessment Framework - Introducing the 7-Dimensional SACM Maturity Model
- Scoring accuracy, completeness, timeliness, consistency, integration, usability, and governance
- Designing your custom assessment questionnaire
- Engaging stakeholders across IT, security, and operations
- Validating stakeholder input with evidence-based sampling
- Benchmarking against industry baselines
- Identifying high-impact domains for immediate focus
- Creating a visual maturity radar chart
- Mapping gaps to business risks and KPIs
- Reporting assessment results to leadership
Module 3: Configuration Item Identification and Classification - Establishing CI identification criteria
- Defining CI types and hierarchies
- Granularity: what to track vs. what to exclude
- Classifying CIs by criticality and dependency
- Handling composite and logical CIs
- CI ownership models and RACI alignment
- Documenting naming conventions and standards
- Managing CI versioning and variants
- Integrating CI classification with service portfolios
- Automating classification through metadata tagging
Module 4: CMDB Design and Architecture - Principles of effective CMDB schema design
- Selecting the right data model: federated vs. centralised
- Designing relationship types and cardinality
- Modelling dependencies and service impacts
- Handling dynamic vs. static CIs
- Architecting for scalability and performance
- Avoiding over-engineering and unnecessary complexity
- Designing for multi-tenancy and hybrid environments
- Defining data retention and archival policies
- Validating schema integrity through data walks
Module 5: Data Sources and Discovery Integration - Inventorying existing data sources: discovery tools, spreadsheets, APIs
- Evaluating the accuracy of automated discovery tools
- Handling shadow IT and unauthorised devices
- Integrating cloud resource inventories with on-premise data
- Managing discovery frequency and change detection
- Resolving CI duplication across sources
- Using reconciliation rules for data consistency
- Implementing data validation workflows
- Handling legacy system integration challenges
- Building trust in automated data through manual auditing
Module 6: Data Governance and Quality Control - Establishing data governance policies and standards
- Defining data quality metrics and targets
- Implementing periodic data audits and clean-up cycles
- Creating data quality dashboards and scorecards
- Using data stewards to enforce accountability
- Setting up automated anomaly detection rules
- Managing manual data entry with controlled workflows
- Handling data ownership conflicts
- Integrating data quality into change management reviews
- Reporting data health to executive stakeholders
Module 7: Change and Configuration Control Processes - Linking change requests to CI records
- Enforcing CI updates as part of change approval
- Using pre-change impact analysis with configuration data
- Validating post-implementation verification
- Handling emergency changes and CMDB updates
- Integrating CI lifecycle stages with change workflows
- Automating update triggers from deployment pipelines
- Managing cross-CI relationship changes
- Audit trail requirements for CI modifications
- Reporting change compliance with configuration records
Module 8: Automation and Tooling Strategies - Selecting tools based on organisational maturity
- Evaluating CMDB platforms and integration capabilities
- Using APIs for real-time data synchronisation
- Building custom dashboards and visualisations
- Automating status updates from monitoring tools
- Implementing CI lifecycle automation
- Configuring alerts for data drift and gaps
- Using scripts and workflows for batch updates
- Leveraging low-code/no-code integration tools
- Ensuring tooling alignment with process requirements
Module 9: Incident and Problem Management Integration - Using accurate CI data for faster incident diagnosis
- Mapping incidents to root configuration causes
- Reducing mean time to repair with dependency visualisation
- Integrating problem records with configuration analysis
- Identifying recurring issues from CI change patterns
- Linking known errors to CI attributes
- Using configuration data in root cause analysis
- Automating impact assessments from incident data
- Improving service restoration through service mapping
- Reporting service health based on CI stability
Module 10: Release and Deployment Management Synergy - Using CMDB data to plan release scope and impact
- Validating target environments pre-deployment
- Tracking deployment success by CI status
- Automating configuration validation during release
- Handling drift detection post-deployment
- Integrating CI updates with release documentation
- Managing configuration baselines across environments
- Supporting blue-green and canary deployment models
- Using deployment logs to enrich CI history
- Aligning release schedules with CI lifecycle stages
Module 11: Security and Compliance Alignment - Supporting vulnerability management with accurate asset data
- Mapping CIs to compliance frameworks (ISO, NIST, GDPR)
- Facilitating security patching through configuration records
- Supporting IT audits with auditable CI history
- Using SACM data for license compliance and optimisation
- Enabling least-privilege access through CI ownership
- Supporting data classification and DLP initiatives
- Aligning configuration data with Zero Trust principles
- Integrating with identity and access management
- Reporting on regulatory requirements with traceable evidence
Module 12: Service Mapping and Dependency Visualisation - Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
Module 1: Foundations of Service Asset and Configuration Management - Defining SACM in the modern digital enterprise
- The business cost of inaccurate configuration data
- Core principles of configuration integrity and lifecycle control
- Differentiating between assets and configuration items (CIs)
- Aligning SACM with IT service management outcomes
- Understanding the role of ownership, accountability, and stewardship
- Key challenges in multi-vendor, hybrid environments
- Common pitfalls in automation and discovery tools
- Integration with change, incident, and problem management
- The relationship between CMDB and service mapping
Module 2: The Self-Assessment Framework - Introducing the 7-Dimensional SACM Maturity Model
- Scoring accuracy, completeness, timeliness, consistency, integration, usability, and governance
- Designing your custom assessment questionnaire
- Engaging stakeholders across IT, security, and operations
- Validating stakeholder input with evidence-based sampling
- Benchmarking against industry baselines
- Identifying high-impact domains for immediate focus
- Creating a visual maturity radar chart
- Mapping gaps to business risks and KPIs
- Reporting assessment results to leadership
Module 3: Configuration Item Identification and Classification - Establishing CI identification criteria
- Defining CI types and hierarchies
- Granularity: what to track vs. what to exclude
- Classifying CIs by criticality and dependency
- Handling composite and logical CIs
- CI ownership models and RACI alignment
- Documenting naming conventions and standards
- Managing CI versioning and variants
- Integrating CI classification with service portfolios
- Automating classification through metadata tagging
Module 4: CMDB Design and Architecture - Principles of effective CMDB schema design
- Selecting the right data model: federated vs. centralised
- Designing relationship types and cardinality
- Modelling dependencies and service impacts
- Handling dynamic vs. static CIs
- Architecting for scalability and performance
- Avoiding over-engineering and unnecessary complexity
- Designing for multi-tenancy and hybrid environments
- Defining data retention and archival policies
- Validating schema integrity through data walks
Module 5: Data Sources and Discovery Integration - Inventorying existing data sources: discovery tools, spreadsheets, APIs
- Evaluating the accuracy of automated discovery tools
- Handling shadow IT and unauthorised devices
- Integrating cloud resource inventories with on-premise data
- Managing discovery frequency and change detection
- Resolving CI duplication across sources
- Using reconciliation rules for data consistency
- Implementing data validation workflows
- Handling legacy system integration challenges
- Building trust in automated data through manual auditing
Module 6: Data Governance and Quality Control - Establishing data governance policies and standards
- Defining data quality metrics and targets
- Implementing periodic data audits and clean-up cycles
- Creating data quality dashboards and scorecards
- Using data stewards to enforce accountability
- Setting up automated anomaly detection rules
- Managing manual data entry with controlled workflows
- Handling data ownership conflicts
- Integrating data quality into change management reviews
- Reporting data health to executive stakeholders
Module 7: Change and Configuration Control Processes - Linking change requests to CI records
- Enforcing CI updates as part of change approval
- Using pre-change impact analysis with configuration data
- Validating post-implementation verification
- Handling emergency changes and CMDB updates
- Integrating CI lifecycle stages with change workflows
- Automating update triggers from deployment pipelines
- Managing cross-CI relationship changes
- Audit trail requirements for CI modifications
- Reporting change compliance with configuration records
Module 8: Automation and Tooling Strategies - Selecting tools based on organisational maturity
- Evaluating CMDB platforms and integration capabilities
- Using APIs for real-time data synchronisation
- Building custom dashboards and visualisations
- Automating status updates from monitoring tools
- Implementing CI lifecycle automation
- Configuring alerts for data drift and gaps
- Using scripts and workflows for batch updates
- Leveraging low-code/no-code integration tools
- Ensuring tooling alignment with process requirements
Module 9: Incident and Problem Management Integration - Using accurate CI data for faster incident diagnosis
- Mapping incidents to root configuration causes
- Reducing mean time to repair with dependency visualisation
- Integrating problem records with configuration analysis
- Identifying recurring issues from CI change patterns
- Linking known errors to CI attributes
- Using configuration data in root cause analysis
- Automating impact assessments from incident data
- Improving service restoration through service mapping
- Reporting service health based on CI stability
Module 10: Release and Deployment Management Synergy - Using CMDB data to plan release scope and impact
- Validating target environments pre-deployment
- Tracking deployment success by CI status
- Automating configuration validation during release
- Handling drift detection post-deployment
- Integrating CI updates with release documentation
- Managing configuration baselines across environments
- Supporting blue-green and canary deployment models
- Using deployment logs to enrich CI history
- Aligning release schedules with CI lifecycle stages
Module 11: Security and Compliance Alignment - Supporting vulnerability management with accurate asset data
- Mapping CIs to compliance frameworks (ISO, NIST, GDPR)
- Facilitating security patching through configuration records
- Supporting IT audits with auditable CI history
- Using SACM data for license compliance and optimisation
- Enabling least-privilege access through CI ownership
- Supporting data classification and DLP initiatives
- Aligning configuration data with Zero Trust principles
- Integrating with identity and access management
- Reporting on regulatory requirements with traceable evidence
Module 12: Service Mapping and Dependency Visualisation - Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Introducing the 7-Dimensional SACM Maturity Model
- Scoring accuracy, completeness, timeliness, consistency, integration, usability, and governance
- Designing your custom assessment questionnaire
- Engaging stakeholders across IT, security, and operations
- Validating stakeholder input with evidence-based sampling
- Benchmarking against industry baselines
- Identifying high-impact domains for immediate focus
- Creating a visual maturity radar chart
- Mapping gaps to business risks and KPIs
- Reporting assessment results to leadership
Module 3: Configuration Item Identification and Classification - Establishing CI identification criteria
- Defining CI types and hierarchies
- Granularity: what to track vs. what to exclude
- Classifying CIs by criticality and dependency
- Handling composite and logical CIs
- CI ownership models and RACI alignment
- Documenting naming conventions and standards
- Managing CI versioning and variants
- Integrating CI classification with service portfolios
- Automating classification through metadata tagging
Module 4: CMDB Design and Architecture - Principles of effective CMDB schema design
- Selecting the right data model: federated vs. centralised
- Designing relationship types and cardinality
- Modelling dependencies and service impacts
- Handling dynamic vs. static CIs
- Architecting for scalability and performance
- Avoiding over-engineering and unnecessary complexity
- Designing for multi-tenancy and hybrid environments
- Defining data retention and archival policies
- Validating schema integrity through data walks
Module 5: Data Sources and Discovery Integration - Inventorying existing data sources: discovery tools, spreadsheets, APIs
- Evaluating the accuracy of automated discovery tools
- Handling shadow IT and unauthorised devices
- Integrating cloud resource inventories with on-premise data
- Managing discovery frequency and change detection
- Resolving CI duplication across sources
- Using reconciliation rules for data consistency
- Implementing data validation workflows
- Handling legacy system integration challenges
- Building trust in automated data through manual auditing
Module 6: Data Governance and Quality Control - Establishing data governance policies and standards
- Defining data quality metrics and targets
- Implementing periodic data audits and clean-up cycles
- Creating data quality dashboards and scorecards
- Using data stewards to enforce accountability
- Setting up automated anomaly detection rules
- Managing manual data entry with controlled workflows
- Handling data ownership conflicts
- Integrating data quality into change management reviews
- Reporting data health to executive stakeholders
Module 7: Change and Configuration Control Processes - Linking change requests to CI records
- Enforcing CI updates as part of change approval
- Using pre-change impact analysis with configuration data
- Validating post-implementation verification
- Handling emergency changes and CMDB updates
- Integrating CI lifecycle stages with change workflows
- Automating update triggers from deployment pipelines
- Managing cross-CI relationship changes
- Audit trail requirements for CI modifications
- Reporting change compliance with configuration records
Module 8: Automation and Tooling Strategies - Selecting tools based on organisational maturity
- Evaluating CMDB platforms and integration capabilities
- Using APIs for real-time data synchronisation
- Building custom dashboards and visualisations
- Automating status updates from monitoring tools
- Implementing CI lifecycle automation
- Configuring alerts for data drift and gaps
- Using scripts and workflows for batch updates
- Leveraging low-code/no-code integration tools
- Ensuring tooling alignment with process requirements
Module 9: Incident and Problem Management Integration - Using accurate CI data for faster incident diagnosis
- Mapping incidents to root configuration causes
- Reducing mean time to repair with dependency visualisation
- Integrating problem records with configuration analysis
- Identifying recurring issues from CI change patterns
- Linking known errors to CI attributes
- Using configuration data in root cause analysis
- Automating impact assessments from incident data
- Improving service restoration through service mapping
- Reporting service health based on CI stability
Module 10: Release and Deployment Management Synergy - Using CMDB data to plan release scope and impact
- Validating target environments pre-deployment
- Tracking deployment success by CI status
- Automating configuration validation during release
- Handling drift detection post-deployment
- Integrating CI updates with release documentation
- Managing configuration baselines across environments
- Supporting blue-green and canary deployment models
- Using deployment logs to enrich CI history
- Aligning release schedules with CI lifecycle stages
Module 11: Security and Compliance Alignment - Supporting vulnerability management with accurate asset data
- Mapping CIs to compliance frameworks (ISO, NIST, GDPR)
- Facilitating security patching through configuration records
- Supporting IT audits with auditable CI history
- Using SACM data for license compliance and optimisation
- Enabling least-privilege access through CI ownership
- Supporting data classification and DLP initiatives
- Aligning configuration data with Zero Trust principles
- Integrating with identity and access management
- Reporting on regulatory requirements with traceable evidence
Module 12: Service Mapping and Dependency Visualisation - Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Principles of effective CMDB schema design
- Selecting the right data model: federated vs. centralised
- Designing relationship types and cardinality
- Modelling dependencies and service impacts
- Handling dynamic vs. static CIs
- Architecting for scalability and performance
- Avoiding over-engineering and unnecessary complexity
- Designing for multi-tenancy and hybrid environments
- Defining data retention and archival policies
- Validating schema integrity through data walks
Module 5: Data Sources and Discovery Integration - Inventorying existing data sources: discovery tools, spreadsheets, APIs
- Evaluating the accuracy of automated discovery tools
- Handling shadow IT and unauthorised devices
- Integrating cloud resource inventories with on-premise data
- Managing discovery frequency and change detection
- Resolving CI duplication across sources
- Using reconciliation rules for data consistency
- Implementing data validation workflows
- Handling legacy system integration challenges
- Building trust in automated data through manual auditing
Module 6: Data Governance and Quality Control - Establishing data governance policies and standards
- Defining data quality metrics and targets
- Implementing periodic data audits and clean-up cycles
- Creating data quality dashboards and scorecards
- Using data stewards to enforce accountability
- Setting up automated anomaly detection rules
- Managing manual data entry with controlled workflows
- Handling data ownership conflicts
- Integrating data quality into change management reviews
- Reporting data health to executive stakeholders
Module 7: Change and Configuration Control Processes - Linking change requests to CI records
- Enforcing CI updates as part of change approval
- Using pre-change impact analysis with configuration data
- Validating post-implementation verification
- Handling emergency changes and CMDB updates
- Integrating CI lifecycle stages with change workflows
- Automating update triggers from deployment pipelines
- Managing cross-CI relationship changes
- Audit trail requirements for CI modifications
- Reporting change compliance with configuration records
Module 8: Automation and Tooling Strategies - Selecting tools based on organisational maturity
- Evaluating CMDB platforms and integration capabilities
- Using APIs for real-time data synchronisation
- Building custom dashboards and visualisations
- Automating status updates from monitoring tools
- Implementing CI lifecycle automation
- Configuring alerts for data drift and gaps
- Using scripts and workflows for batch updates
- Leveraging low-code/no-code integration tools
- Ensuring tooling alignment with process requirements
Module 9: Incident and Problem Management Integration - Using accurate CI data for faster incident diagnosis
- Mapping incidents to root configuration causes
- Reducing mean time to repair with dependency visualisation
- Integrating problem records with configuration analysis
- Identifying recurring issues from CI change patterns
- Linking known errors to CI attributes
- Using configuration data in root cause analysis
- Automating impact assessments from incident data
- Improving service restoration through service mapping
- Reporting service health based on CI stability
Module 10: Release and Deployment Management Synergy - Using CMDB data to plan release scope and impact
- Validating target environments pre-deployment
- Tracking deployment success by CI status
- Automating configuration validation during release
- Handling drift detection post-deployment
- Integrating CI updates with release documentation
- Managing configuration baselines across environments
- Supporting blue-green and canary deployment models
- Using deployment logs to enrich CI history
- Aligning release schedules with CI lifecycle stages
Module 11: Security and Compliance Alignment - Supporting vulnerability management with accurate asset data
- Mapping CIs to compliance frameworks (ISO, NIST, GDPR)
- Facilitating security patching through configuration records
- Supporting IT audits with auditable CI history
- Using SACM data for license compliance and optimisation
- Enabling least-privilege access through CI ownership
- Supporting data classification and DLP initiatives
- Aligning configuration data with Zero Trust principles
- Integrating with identity and access management
- Reporting on regulatory requirements with traceable evidence
Module 12: Service Mapping and Dependency Visualisation - Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Establishing data governance policies and standards
- Defining data quality metrics and targets
- Implementing periodic data audits and clean-up cycles
- Creating data quality dashboards and scorecards
- Using data stewards to enforce accountability
- Setting up automated anomaly detection rules
- Managing manual data entry with controlled workflows
- Handling data ownership conflicts
- Integrating data quality into change management reviews
- Reporting data health to executive stakeholders
Module 7: Change and Configuration Control Processes - Linking change requests to CI records
- Enforcing CI updates as part of change approval
- Using pre-change impact analysis with configuration data
- Validating post-implementation verification
- Handling emergency changes and CMDB updates
- Integrating CI lifecycle stages with change workflows
- Automating update triggers from deployment pipelines
- Managing cross-CI relationship changes
- Audit trail requirements for CI modifications
- Reporting change compliance with configuration records
Module 8: Automation and Tooling Strategies - Selecting tools based on organisational maturity
- Evaluating CMDB platforms and integration capabilities
- Using APIs for real-time data synchronisation
- Building custom dashboards and visualisations
- Automating status updates from monitoring tools
- Implementing CI lifecycle automation
- Configuring alerts for data drift and gaps
- Using scripts and workflows for batch updates
- Leveraging low-code/no-code integration tools
- Ensuring tooling alignment with process requirements
Module 9: Incident and Problem Management Integration - Using accurate CI data for faster incident diagnosis
- Mapping incidents to root configuration causes
- Reducing mean time to repair with dependency visualisation
- Integrating problem records with configuration analysis
- Identifying recurring issues from CI change patterns
- Linking known errors to CI attributes
- Using configuration data in root cause analysis
- Automating impact assessments from incident data
- Improving service restoration through service mapping
- Reporting service health based on CI stability
Module 10: Release and Deployment Management Synergy - Using CMDB data to plan release scope and impact
- Validating target environments pre-deployment
- Tracking deployment success by CI status
- Automating configuration validation during release
- Handling drift detection post-deployment
- Integrating CI updates with release documentation
- Managing configuration baselines across environments
- Supporting blue-green and canary deployment models
- Using deployment logs to enrich CI history
- Aligning release schedules with CI lifecycle stages
Module 11: Security and Compliance Alignment - Supporting vulnerability management with accurate asset data
- Mapping CIs to compliance frameworks (ISO, NIST, GDPR)
- Facilitating security patching through configuration records
- Supporting IT audits with auditable CI history
- Using SACM data for license compliance and optimisation
- Enabling least-privilege access through CI ownership
- Supporting data classification and DLP initiatives
- Aligning configuration data with Zero Trust principles
- Integrating with identity and access management
- Reporting on regulatory requirements with traceable evidence
Module 12: Service Mapping and Dependency Visualisation - Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Selecting tools based on organisational maturity
- Evaluating CMDB platforms and integration capabilities
- Using APIs for real-time data synchronisation
- Building custom dashboards and visualisations
- Automating status updates from monitoring tools
- Implementing CI lifecycle automation
- Configuring alerts for data drift and gaps
- Using scripts and workflows for batch updates
- Leveraging low-code/no-code integration tools
- Ensuring tooling alignment with process requirements
Module 9: Incident and Problem Management Integration - Using accurate CI data for faster incident diagnosis
- Mapping incidents to root configuration causes
- Reducing mean time to repair with dependency visualisation
- Integrating problem records with configuration analysis
- Identifying recurring issues from CI change patterns
- Linking known errors to CI attributes
- Using configuration data in root cause analysis
- Automating impact assessments from incident data
- Improving service restoration through service mapping
- Reporting service health based on CI stability
Module 10: Release and Deployment Management Synergy - Using CMDB data to plan release scope and impact
- Validating target environments pre-deployment
- Tracking deployment success by CI status
- Automating configuration validation during release
- Handling drift detection post-deployment
- Integrating CI updates with release documentation
- Managing configuration baselines across environments
- Supporting blue-green and canary deployment models
- Using deployment logs to enrich CI history
- Aligning release schedules with CI lifecycle stages
Module 11: Security and Compliance Alignment - Supporting vulnerability management with accurate asset data
- Mapping CIs to compliance frameworks (ISO, NIST, GDPR)
- Facilitating security patching through configuration records
- Supporting IT audits with auditable CI history
- Using SACM data for license compliance and optimisation
- Enabling least-privilege access through CI ownership
- Supporting data classification and DLP initiatives
- Aligning configuration data with Zero Trust principles
- Integrating with identity and access management
- Reporting on regulatory requirements with traceable evidence
Module 12: Service Mapping and Dependency Visualisation - Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Using CMDB data to plan release scope and impact
- Validating target environments pre-deployment
- Tracking deployment success by CI status
- Automating configuration validation during release
- Handling drift detection post-deployment
- Integrating CI updates with release documentation
- Managing configuration baselines across environments
- Supporting blue-green and canary deployment models
- Using deployment logs to enrich CI history
- Aligning release schedules with CI lifecycle stages
Module 11: Security and Compliance Alignment - Supporting vulnerability management with accurate asset data
- Mapping CIs to compliance frameworks (ISO, NIST, GDPR)
- Facilitating security patching through configuration records
- Supporting IT audits with auditable CI history
- Using SACM data for license compliance and optimisation
- Enabling least-privilege access through CI ownership
- Supporting data classification and DLP initiatives
- Aligning configuration data with Zero Trust principles
- Integrating with identity and access management
- Reporting on regulatory requirements with traceable evidence
Module 12: Service Mapping and Dependency Visualisation - Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Building service maps from configuration data
- Identifying critical path components
- Visualising upstream and downstream dependencies
- Using maps for impact analysis and change planning
- Automating relationship discovery through traffic analysis
- Validating dependency accuracy with stakeholder input
- Publishing service maps to operations and development teams
- Supporting AIOps and observability initiatives
- Creating interactive, role-based views
- Integrating service maps with incident war rooms
Module 13: Performance and Availability Optimisation - Using CI data to identify performance bottlenecks
- Correlating configuration changes with availability metrics
- Analysing change success rates by CI type
- Identifying high-churn components
- Improving service level targets with accurate baselines
- Monitoring configuration stability as a KPI
- Using historical CI data for predictive analysis
- Reducing outage frequency through configuration hygiene
- Linking service continuity planning to CI resilience
- Optimising redundancy based on configuration models
Module 14: Continuous Improvement and SACM Maturity Advancement - Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Implementing feedback loops from operations teams
- Running quarterly SACM health reviews
- Tracking progress using maturity metrics
- Setting SMART goals for data quality improvement
- Integrating lessons learned into process updates
- Scaling SACM practices across business units
- Developing internal training and onboarding materials
- Measuring ROI of SACM initiatives
- Celebrating wins and building momentum
- Creating a continuous improvement roadmap
Module 15: Organisational Adoption and Change Management - Overcoming resistance to SACM processes
- Communicating the value of accurate configuration data
- Training teams on CI update responsibilities
- Integrating SACM into onboarding and role definitions
- Using gamification to drive data quality participation
- Recognising and rewarding stewardship behaviours
- Managing cross-functional alignment challenges
- Running SACM awareness workshops
- Building a culture of configuration accountability
- Engaging developers and DevOps in CI ownership
Module 16: Cloud, Hybrid, and Dynamic Environments - Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Managing ephemeral and auto-scaling CIs
- Handling serverless and containerised architectures
- Integrating cloud configuration services (AWS Config, Azure Policy)
- Modelling microservices and API dependencies
- Tracking infrastructure-as-code templates as CIs
- Managing configuration drift in dynamic environments
- Using tags and labels for cloud resource classification
- Automating CI creation and destruction workflows
- Ensuring compliance in multi-cloud environments
- Linking cloud costs to service configuration models
Module 17: Optimisation Toolkit and Practical Templates - SACM Maturity Assessment Scorecard
- CI Classification Decision Matrix
- CMDB Schema Design Template
- Reconciliation Rule Builder
- Data Quality Audit Checklist
- Stakeholder Engagement Planner
- Change-CI Linkage Validator
- Service Mapping Canvas
- Incident-CI Correlation Log
- Optimisation Roadmap Template
Module 18: Real-World Implementation Projects - Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship
Module 19: Certification Preparation and Career Advancement - Reviewing key SACM principles and frameworks
- Practicing scenario-based assessment questions
- Building a personal SACM improvement plan
- Documenting your learning journey for the portfolio
- Preparing for the Certificate of Completion assessment
- Highlighting SACM expertise on LinkedIn and resumes
- Positioning yourself as a process improvement leader
- Using certification to support promotion or job transition
- Joining a community of IT governance professionals
- Accessing ongoing learning resources from The Art of Service
- Project 1: Conduct a full SACM self-assessment
- Project 2: Redesign a CMDB schema for a critical service
- Project 3: Run a data quality audit on a high-risk CI group
- Project 4: Integrate change management with CI updates
- Project 5: Build a service map for a business-critical application
- Project 6: Optimise incident response using dependency data
- Project 7: Align SACM with a security vulnerability remediation
- Project 8: Create a quarterly SACM health report for leadership
- Project 9: Design a CI lifecycle automation rule
- Project 10: Develop a team training module for CI stewardship