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Mastering Service Portfolio Management Implementation Checklist and Best Practices

Mastering Service Portfolio Management Implementation Checklist and Best Practices

$199.00
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Course access is prepared after purchase and delivered via email
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering Service Portfolio Management Implementation Checklist and Best Practices



Course Format & Delivery Details

Course Overview

This comprehensive course is designed to equip you with the knowledge and skills required to master Service Portfolio Management (SPM) implementation checklist and best practices. The course is ideal for IT professionals, service managers, and anyone looking to improve their service management capabilities.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is online, and you can access it from anywhere with an internet connection.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, the course is on-demand, and you can access it 24/7.

Course Delivery Details

  • Fixed Dates or Times: No, there are no fixed dates or times for this course.
  • Typical Completion Time: The typical completion time for this course is 12 hours.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.
  • Mobile-Friendly: Yes, the course is mobile-friendly, and you can access it on your mobile device.

Support and Resources

  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources, Templates, and Toolkits: Yes, the course includes downloadable resources, templates, and toolkits to help you implement SPM best practices.
  • Certificate of Completion: Yes, upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1: Introduction to Service Portfolio Management

  • 1.1: Definition and Overview of Service Portfolio Management
  • 1.2: Benefits of Implementing SPM
  • 1.3: SPM in the Context of IT Service Management
  • 1.4: Key Concepts and Terminology

Module 2: Service Portfolio Management Framework

  • 2.1: Overview of the SPM Framework
  • 2.2: Service Portfolio Management Processes
  • 2.3: Roles and Responsibilities in SPM
  • 2.4: Governance and Decision-Making

Module 3: Service Catalog Management

  • 3.1: Introduction to Service Catalog Management
  • 3.2: Designing and Implementing a Service Catalog
  • 3.3: Service Catalog Management Best Practices
  • 3.4: Service Catalog Management Tools

Module 4: Service Level Management

  • 4.1: Introduction to Service Level Management
  • 4.2: Service Level Agreements (SLAs)
  • 4.3: Operational Level Agreements (OLAs)
  • 4.4: Underpinning Contracts (UCs)

Module 5: Demand Management

  • 5.1: Introduction to Demand Management
  • 5.2: Understanding Customer Demand
  • 5.3: Demand Management Techniques
  • 5.4: Demand Management Tools

Module 6: Financial Management for IT Services

  • 6.1: Introduction to Financial Management for IT Services
  • 6.2: IT Service Management Costing
  • 6.3: Charging and Billing
  • 6.4: Budgeting and Forecasting

Module 7: Service Portfolio Management Implementation

  • 7.1: Preparing for SPM Implementation
  • 7.2: SPM Implementation Roadmap
  • 7.3: Change Management and Communication
  • 7.4: Monitoring and Reviewing SPM Implementation

Module 8: SPM Best Practices and Case Studies

  • 8.1: SPM Best Practices
  • 8.2: Case Studies: Successful SPM Implementations
  • 8.3: Lessons Learned and Common Pitfalls
  • 8.4: Future Trends in SPM

Module 9: SPM Toolkit and Templates

  • 9.1: SPM Toolkit Overview
  • 9.2: Service Portfolio Management Templates
  • 9.3: Using the SPM Toolkit and Templates
  • 9.4: Customizing the SPM Toolkit and Templates

Module 10: Final Project and Assessment

  • 10.1: Final Project Overview
  • 10.2: Applying SPM Concepts and Best Practices
  • 10.3: Final Assessment and Feedback
  • 10.4: Certificate of Completion
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in Service Portfolio Management implementation checklist and best practices.

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