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Mastering ServiceNow; A Step-by-Step Guide to Implementation and Administration

Mastering ServiceNow; A Step-by-Step Guide to Implementation and Administration

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering ServiceNow: A Step-by-Step Guide to Implementation and Administration



Course Overview

This comprehensive course is designed to help you master the implementation and administration of ServiceNow, a leading IT service management platform. Through interactive and engaging lessons, you'll gain hands-on experience and actionable insights to improve your skills and advance your career.



Course Highlights

  • Interactive and Engaging: Learn through hands-on projects, real-world applications, and expert instruction.
  • Comprehensive and Personalized: Get a tailored learning experience with bite-sized lessons, flexible learning paths, and lifetime access.
  • Up-to-date and Practical: Stay current with the latest ServiceNow features and best practices.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Expert Instructors: Learn from seasoned professionals with extensive ServiceNow experience.
  • Community-driven: Join a community of like-minded professionals and get support from peers and instructors.
  • Mobile-accessible: Access the course content from anywhere, on any device.
  • Gamification and Progress Tracking: Stay motivated with interactive challenges, quizzes, and progress tracking.


Course Outline

Module 1: Introduction to ServiceNow

  • Overview of ServiceNow and its features
  • Understanding the ServiceNow platform architecture
  • Setting up a ServiceNow instance
  • Navigating the ServiceNow interface

Module 2: ServiceNow Configuration and Customization

  • Configuring ServiceNow tables and fields
  • Creating custom forms and views
  • Setting up workflows and approvals
  • Customizing the ServiceNow user interface

Module 3: ServiceNow IT Service Management (ITSM)

  • Overview of ITSM and its processes
  • Configuring incident, problem, and change management
  • Setting up service catalog and request fulfillment
  • Implementing service level management

Module 4: ServiceNow IT Operations Management (ITOM)

  • Overview of ITOM and its features
  • Configuring discovery and service mapping
  • Setting up event management and alerting
  • Implementing cloud management and automation

Module 5: ServiceNow Security and Governance

  • Overview of ServiceNow security features
  • Configuring user authentication and authorization
  • Setting up data encryption and access controls
  • Implementing auditing and compliance

Module 6: ServiceNow Reporting and Analytics

  • Overview of ServiceNow reporting features
  • Creating custom reports and dashboards
  • Configuring data sources and metrics
  • Implementing analytics and machine learning

Module 7: ServiceNow Integration and Automation

  • Overview of ServiceNow integration features
  • Configuring APIs and web services
  • Setting up data imports and exports
  • Implementing automation and orchestration

Module 8: ServiceNow Best Practices and Troubleshooting

  • Best practices for ServiceNow implementation and administration
  • Troubleshooting common ServiceNow issues
  • Optimizing ServiceNow performance and scalability
  • Planning for ServiceNow upgrades and migrations


Certification

Upon completing the course, you'll receive a certificate issued by The Art of Service, demonstrating your expertise in ServiceNow implementation and administration.



Course Format

The course is delivered online, with interactive lessons, hands-on projects, and real-world applications. You'll have lifetime access to the course content, with flexible learning paths and mobile accessibility.



Prerequisites

No prior experience with ServiceNow is required, but basic knowledge of IT service management and IT operations is recommended.



Target Audience

This course is designed for IT professionals, administrators, and managers who want to master ServiceNow implementation and administration, including:

  • IT service managers
  • IT operations managers
  • ServiceNow administrators
  • IT consultants
  • System integrators
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