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Mastering ServiceNow; A Step-by-Step Guide to Implementation and Optimization

Mastering ServiceNow; A Step-by-Step Guide to Implementation and Optimization

$199.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering ServiceNow: A Step-by-Step Guide to Implementation and Optimization



Course Overview

This comprehensive course is designed to help you master the implementation and optimization of ServiceNow, a leading IT service management platform. Through interactive and engaging lessons, you'll gain hands-on experience and actionable insights to improve your organization's IT operations.



Course Features

  • Interactive and Engaging: Bite-sized lessons, hands-on projects, and gamification to keep you motivated and engaged.
  • Comprehensive and Personalized: Up-to-date content, expert instructors, and flexible learning to fit your needs.
  • Practical and Real-world Applications: Learn from real-world examples and apply your knowledge to improve your organization's IT operations.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Lifetime Access: Access the course materials and community forever.
  • Mobile-Accessible: Learn on-the-go with our user-friendly and mobile-accessible platform.
  • Community-Driven: Join a community of like-minded professionals and get support from expert instructors.
  • Progress Tracking: Track your progress and stay motivated with our progress tracking feature.


Course Outline

Module 1: Introduction to ServiceNow

  • Overview of ServiceNow and its features
  • Benefits of using ServiceNow
  • ServiceNow architecture and components
  • Setting up a ServiceNow instance

Module 2: IT Service Management (ITSM) Fundamentals

  • Introduction to ITSM and its processes
  • Service desk and incident management
  • Problem management and change management
  • Release and deployment management

Module 3: ServiceNow ITSM Configuration

  • Configuring service desk and incident management
  • Configuring problem management and change management
  • Configuring release and deployment management
  • Customizing ITSM processes and workflows

Module 4: ServiceNow CMDB and Asset Management

  • Introduction to CMDB and asset management
  • Configuring CMDB and asset management
  • Populating and maintaining the CMDB
  • Using CMDB and asset management for decision-making

Module 5: ServiceNow Service Catalog and Request Management

  • Introduction to service catalog and request management
  • Configuring service catalog and request management
  • Creating and managing service catalog items
  • Using service catalog and request management for self-service

Module 6: ServiceNow Reporting and Analytics

  • Introduction to reporting and analytics in ServiceNow
  • Configuring reporting and analytics
  • Creating and managing reports and dashboards
  • Using reporting and analytics for decision-making

Module 7: ServiceNow Security and Access Control

  • Introduction to security and access control in ServiceNow
  • Configuring security and access control
  • Managing user roles and permissions
  • Using security and access control to protect sensitive data

Module 8: ServiceNow Integration and Automation

  • Introduction to integration and automation in ServiceNow
  • Configuring integration and automation
  • Using APIs and web services for integration
  • Automating IT processes and workflows

Module 9: ServiceNow Best Practices and Optimization

  • Introduction to best practices and optimization in ServiceNow
  • Configuring ServiceNow for optimal performance
  • Using best practices for ITSM processes and workflows
  • Continuously improving and optimizing ServiceNow

Module 10: ServiceNow Implementation and Migration

  • Introduction to ServiceNow implementation and migration
  • Planning and executing a ServiceNow implementation
  • Migrating from other ITSM platforms to ServiceNow
  • Post-implementation review and optimization


Certification

Upon completion of the course, you'll receive a certificate issued by The Art of Service, demonstrating your expertise in implementing and optimizing ServiceNow.



Course Format

The course is delivered online, with interactive and engaging lessons, hands-on projects, and gamification to keep you motivated and engaged. You'll have lifetime access to the course materials and community.



Target Audience

This course is designed for IT professionals, service desk managers, and anyone responsible for implementing and optimizing ServiceNow in their organization.



Prerequisites

No prior knowledge of ServiceNow is required, but basic IT knowledge and experience with ITSM processes is recommended.

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