Mastering ServiceNow Automation for IT Professionals
You're under pressure. Systems are complex, change requests pile up, and your team is stretched thin. Manual workflows drain time, introduce errors, and undermine reliability. You know automation is the answer, but getting it right on ServiceNow feels like navigating a maze without a map. What if you could cut through the noise and build rock-solid, scalable automation solutions that reduce incident resolution times by 40%, slash change deployment cycles, and earn you visibility at the leadership table? This isn't theoretical-it’s what Mastering ServiceNow Automation for IT Professionals delivers. One Senior IT Operations Lead at a global financial institution implemented the workflows taught in this course and automated 70% of routine access provisioning within three weeks. The result? A documented 55% reduction in onboarding time and zero compliance violations in the next audit cycle. This course transforms you from someone who uses ServiceNow to someone who masters it. You’ll go from scattered knowledge to building board-ready, auditable automation frameworks in 30 days-with confidence, precision, and repeatable methodology. Imagine walking into your next operations review with a documented automation pipeline that leadership can see, trust, and scale. No guesswork. No rework. Just measurable IT efficiency. Here’s how this course is structured to help you get there.Flexible, High-Value Learning Built for Your Schedule and Success Self-paced. Immediate online access. Zero time wasted. This course adapts to your reality. Begin the moment you enroll, progress at your own speed, and revisit materials whenever you need. No deadlines, no mandatory sessions-just on-demand mastery. Key Delivery Features
- Typical completion in 25–35 hours, with actionable results achievable in under 10 hours
- Lifetime access to all course content, including ongoing updates as ServiceNow evolves
- 24/7 global availability with full mobile-friendly compatibility-learn from any device
- Regular, role-specific instructor support and guidance via integrated inquiry channels
- Earn a Certificate of Completion issued by The Art of Service, recognised by IT leaders worldwide
This course is priced transparently with no hidden fees. One payment covers lifetime access, all future updates, and full certification eligibility. We accept all major payment providers: Visa, Mastercard, PayPal. Secure transactions ensure your details stay protected. Zero-Risk Enrollment: Your Success Is Guaranteed
Try the course risk-free. If you don't find immediate value, you're covered by our 30-day money-back guarantee. That’s how confident we are that this will transform your ServiceNow capabilities. After enrollment, you’ll receive a confirmation email. Access details are sent separately once your course materials are fully provisioned-ensuring a seamless, error-free start. “Will This Work for Me?” We’ve Got You Covered
Whether you're a Service Desk Analyst, Change Manager, or ITSM Consultant, this course is designed for real roles with real pressures. Our curriculum is battle-tested by IT professionals across industries-from healthcare to fintech to government agencies. You’ll see workflows modelled after real-world scenarios that mirror your daily challenges. Automation logic that integrates with your CMDB, incident process, and change control. This works even if: you’ve struggled with Glide APIs before, you’re not a developer, your organisation uses a locked-down production instance, or you’ve never led an automation initiative solo. We eliminate uncertainty with step-by-step implementation blueprints, pre-audited logic patterns, and compliance-aware design. You gain not just knowledge-but a repeatable system that scales with your career.
Module 1: Foundations of ServiceNow Automation - Understanding the ServiceNow platform architecture and data model
- Role-based access control and security implications for automation
- Navigating the Now Platform interface with precision
- Core automation concepts: triggers, conditions, and actions
- Defining success metrics for automation projects
- Identifying high-impact automation opportunities in your environment
- Change management considerations for automated workflows
- Introducing the Automation Maturity Framework
- Creating your personal automation roadmap
- Differentiating between client-side and server-side automation
Module 2: Core Automation Tools and Frameworks - Business Rule fundamentals and execution timing
- Building efficient Business Rules with scoped logic
- Creating and using Script Includes for reusable automation logic
- Debugging and testing Business Rules with logs
- Understanding Scheduled Jobs and their lifecycle
- Configuring recurrence patterns and failure handling
- Introduction to Flow Designer and its components
- Using Flow Designer actions: conditionals, loops, and calls
- Creating custom Flow Designer actions with scripts
- Version control best practices for automation artifacts
- Documenting automation workflows for audit purposes
- Integrating approvals into automated processes
- Automating notification logic with Event Registry
- Using Notification Templates with dynamic variables
- Setting up email and mobile alerts for automation events
Module 3: Workflow and Process Automation Mastery - Comparing Workflow Editor and Flow Designer use cases
- Designing multi-stage workflows for incident resolution
- Automating RFC (Request for Change) processes
- Parallel and sequential workflow branching patterns
- Setting up escalations for stalled workflows
- Integrating human tasks into automated workflows
- Using Workflow Context and Activity Inputs
- Transition conditions and error handling in workflows
- Workflow cancellation and rollback procedures
- Performance optimisation of complex workflows
- Workflow reusability and subflow design
- Converting legacy workflows to modern automation tools
- Workflow testing using Process Test Framework
- Tracking workflow execution times and outcomes
- Using Workflow Analytics for continuous improvement
Module 4: Advanced Scripting and Logic Design - GlideRecord fundamentals: querying and updating records
- Writing efficient GlideRecord queries with encoded queries
- Using GlideAggregate for data summarisation and reporting
- Client scripts: onChange, onSubmit, onLoad best practices
- AJAX calls using GlideAjax for server interactions
- Creating and consuming REST messages in automation
- Using Outbound REST APIs to integrate with external systems
- Parsing JSON responses and error handling
- Securing API calls with basic auth and OAuth
- Building custom web services with Scripted REST APIs
- Defining API resources and HTTP methods
- Input and output variable mapping in APIs
- Testing Scripted REST APIs with Postman integration
- Error handling and response codes in API design
- Rate limiting and performance considerations for APIs
- Creating data transformation scripts for integrations
- Handling XML and CSV data in automation scripts
- Using Data Policies to enforce data quality rules
- Automation logic for data cleansing and normalisation
- Script debugging using the Background Script feature
Module 5: Automation for ITSM Processes - Automating incident categorisation and routing
- Dynamic assignment rules using round-robin and load balancing
- SLA automation with breach warnings and escalations
- Auto-closure rules based on resolution criteria
- Change automation: pre-approved change templates
- Auto-populating change risk assessments
- Automated CAB notifications and voting collection
- Post-implementation review automation
- Problem management: root cause identification workflows
- Automating known error database updates
- Release management: automated deployment coordination
- Service Request Catalog automation
- Dynamic variable population in catalog items
- Approval automation for service requests
- Fulfilment workflow tracking and notifications
- Knowledge article auto-suggestion during ticket creation
- Automated knowledge article generation from resolved tickets
- Feedback collection and analytics automation
- Service Level Agreement (SLA) condition builder logic
- Multiple SLA handling and pausing conditions
Module 6: CMDB and Discovery Automation - Understanding CMDB class hierarchy and relationships
- Automating CI class identification during discovery
- Building identification rules for custom applications
- Transform map automation for discovery data
- Scheduled CMDB health checks and reporting
- Automated relationship mapping using dependency views
- CI ownership assignment based on naming conventions
- Out-of-scope CI cleanup workflows
- Automated CMDB audit preparation tasks
- Visualising configuration relationships with Service Graph
- Impact analysis automation for change planning
- Automated service mapping from discovery data
- Discovery schedule optimisation and blackout windows
- Notification automation for discovery failures
- Handling cloud-hosted CI detection and tagging
- Tagging automation based on metadata
- Synchronising tags across hybrid environments
- CMDB reconciliation workflows for data integrity
- Automated reporting of CMDB completeness metrics
- Scheduled cleanup of stale or duplicate CIs
Module 7: Integration and Cross-Module Automation - Event-based automation using the Event Registry
- Creating custom events for internal process triggers
- Event queuing and processing best practices
- Integrating automation with Service Portal widgets
- Dynamic form population using automation logic
- Automating workspace configurations based on user role
- Integrating automation with Performance Analytics
- Setting up automated KPI collection and dashboards
- Scheduled report generation and distribution
- Automated audit trail creation for compliance
- Change Task automation in complex RFCs
- Automated risk scoring based on change type and impact
- Integrating with Vulnerability Response module
- Prioritisation workflows for critical security patches
- Automated ticket creation for high-risk vulnerabilities
- Linking vulnerabilities to affected CIs automatically
- Integrating with IT Operations Management (ITOM)
- Automated event management from monitoring tools
- Event rule creation for noise reduction and alerting
- Event correlation for incident reduction
Module 8: User and Access Management Automation - Automated user provisioning from HR systems
- Synchronising user data via import sets
- Role assignment based on department and job title
- Automated access reviews and attestations
- Scheduled deactivation of inactive accounts
- Orphaned account detection and reporting
- Automated group membership management
- Password reset workflow automation
- Multi-factor authentication enforcement rules
- Automated compliance reporting for access controls
- Segregation of duties checks during role assignment
- Automated offboarding workflows with task sequences
- Access certification campaign automation
- Handling contractor and temporary user accounts
- Automated notification for access expiry
- User profile validation and cleanup workflows
- Automated duplicate user detection
- ServiceNow Identity Verification workflows
- Automating consent collection for data processing
- Active Directory integration patterns for automation
Module 9: Testing, Validation, and Quality Assurance - Test planning for automation deployments
- Creating test scenarios for complex workflows
- Using separate test and UAT instances effectively
- Test data creation using background scripts
- Automated testing with ATF (Automated Test Framework)
- Creating and running UI tests in ATF
- API test automation using ATF
- Debugging failed ATF test cases
- Scheduling test suite execution
- Reporting and sharing test results
- Code review checklists for automation scripts
- Static analysis of scripts for best practices
- Peer review workflows for high-risk automation
- Change request validation using pre-commit checks
- Production deployment checklists
- Rollback planning for automation failures
- Monitoring automation performance post-deployment
- Using System Logs for real-time issue detection
- Setting up monitoring dashboards for automation health
- Alerting on automation failure patterns
Module 10: Security, Compliance, and Audit Readiness - Understanding security roles in ServiceNow automation
- Principle of least privilege for script execution
- Secure coding practices for automation scripts
- Input validation and XSS prevention in scripts
- Hardening automation with scoped applications
- Using OOB (out-of-the-box) features to avoid custom code
- Compliance automation for SOX, HIPAA, GDPR
- Automated evidence collection for internal audits
- Preparing audit trails for external review
- Logging automation usage and modifications
- Tracking configuration changes across versions
- Automated security scanning of custom scripts
- Role separation in development and production
- Managing access to automation design tools
- Change control integration for automation deployments
- Using update sets with proper audit trails
- Multi-stage deployment gates for risk reduction
- Pipeline management for DevSecOps alignment
- Automated compliance reporting for management
- Creating audit-ready documentation packages
Module 11: Performance Optimisation and Scalability - Identifying performance bottlenecks in automation
- Analysing script execution time and database queries
- Reducing GlideRecord query load with field selection
- Indexing best practices for frequently queried fields
- Asynchronous processing using events and jobs
- Batch processing large data sets without performance impact
- Throttling automation for high-volume scenarios
- Using delayed execution for non-critical tasks
- Monitoring automation with Performance Analytics
- Setting up early warning indicators for slowdowns
- Load testing automation workflows under stress
- Scaling automation for enterprise-wide deployment
- Best practices for global instance considerations
- Multi-language and timezone handling in automation
- Resource utilisation tracking and optimisation
- Memory management in long-running scripts
- Database transaction optimisation
- Efficient use of temporary tables and staging
- Impact of automation on page load times
- Optimising client scripts for responsive interfaces
Module 12: Implementation Playbook and Real-World Projects - Building an automation backlog based on ROI
- Prioritising initiatives using impact-effort matrix
- Creating stakeholder communication plans
- Defining success criteria and KPIs
- Conducting automation impact assessments
- Engaging process owners and SMEs
- Developing automation standards for your team
- Designing reusable automation patterns
- Documenting playbooks for common automation types
- Project 1: Automate incident escalation based on SLA
- Project 2: Build a self-service access request workflow
- Project 3: Create automated change risk assessment
- Project 4: Implement CMDB reconciliation job
- Project 5: Design a cross-module incident-to-change workflow
- Project 6: Build a service catalogue approval chain
- Project 7: Automate user offboarding across systems
- Project 8: Develop a compliance audit preparation workflow
- Project 9: Integrate external monitoring alerts to incidents
- Project 10: Create real-time KPI dashboard with automation
- Implementing feedback loops for continuous improvement
Module 13: Certification, Career Advancement, and Next Steps - Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery
- Understanding the ServiceNow platform architecture and data model
- Role-based access control and security implications for automation
- Navigating the Now Platform interface with precision
- Core automation concepts: triggers, conditions, and actions
- Defining success metrics for automation projects
- Identifying high-impact automation opportunities in your environment
- Change management considerations for automated workflows
- Introducing the Automation Maturity Framework
- Creating your personal automation roadmap
- Differentiating between client-side and server-side automation
Module 2: Core Automation Tools and Frameworks - Business Rule fundamentals and execution timing
- Building efficient Business Rules with scoped logic
- Creating and using Script Includes for reusable automation logic
- Debugging and testing Business Rules with logs
- Understanding Scheduled Jobs and their lifecycle
- Configuring recurrence patterns and failure handling
- Introduction to Flow Designer and its components
- Using Flow Designer actions: conditionals, loops, and calls
- Creating custom Flow Designer actions with scripts
- Version control best practices for automation artifacts
- Documenting automation workflows for audit purposes
- Integrating approvals into automated processes
- Automating notification logic with Event Registry
- Using Notification Templates with dynamic variables
- Setting up email and mobile alerts for automation events
Module 3: Workflow and Process Automation Mastery - Comparing Workflow Editor and Flow Designer use cases
- Designing multi-stage workflows for incident resolution
- Automating RFC (Request for Change) processes
- Parallel and sequential workflow branching patterns
- Setting up escalations for stalled workflows
- Integrating human tasks into automated workflows
- Using Workflow Context and Activity Inputs
- Transition conditions and error handling in workflows
- Workflow cancellation and rollback procedures
- Performance optimisation of complex workflows
- Workflow reusability and subflow design
- Converting legacy workflows to modern automation tools
- Workflow testing using Process Test Framework
- Tracking workflow execution times and outcomes
- Using Workflow Analytics for continuous improvement
Module 4: Advanced Scripting and Logic Design - GlideRecord fundamentals: querying and updating records
- Writing efficient GlideRecord queries with encoded queries
- Using GlideAggregate for data summarisation and reporting
- Client scripts: onChange, onSubmit, onLoad best practices
- AJAX calls using GlideAjax for server interactions
- Creating and consuming REST messages in automation
- Using Outbound REST APIs to integrate with external systems
- Parsing JSON responses and error handling
- Securing API calls with basic auth and OAuth
- Building custom web services with Scripted REST APIs
- Defining API resources and HTTP methods
- Input and output variable mapping in APIs
- Testing Scripted REST APIs with Postman integration
- Error handling and response codes in API design
- Rate limiting and performance considerations for APIs
- Creating data transformation scripts for integrations
- Handling XML and CSV data in automation scripts
- Using Data Policies to enforce data quality rules
- Automation logic for data cleansing and normalisation
- Script debugging using the Background Script feature
Module 5: Automation for ITSM Processes - Automating incident categorisation and routing
- Dynamic assignment rules using round-robin and load balancing
- SLA automation with breach warnings and escalations
- Auto-closure rules based on resolution criteria
- Change automation: pre-approved change templates
- Auto-populating change risk assessments
- Automated CAB notifications and voting collection
- Post-implementation review automation
- Problem management: root cause identification workflows
- Automating known error database updates
- Release management: automated deployment coordination
- Service Request Catalog automation
- Dynamic variable population in catalog items
- Approval automation for service requests
- Fulfilment workflow tracking and notifications
- Knowledge article auto-suggestion during ticket creation
- Automated knowledge article generation from resolved tickets
- Feedback collection and analytics automation
- Service Level Agreement (SLA) condition builder logic
- Multiple SLA handling and pausing conditions
Module 6: CMDB and Discovery Automation - Understanding CMDB class hierarchy and relationships
- Automating CI class identification during discovery
- Building identification rules for custom applications
- Transform map automation for discovery data
- Scheduled CMDB health checks and reporting
- Automated relationship mapping using dependency views
- CI ownership assignment based on naming conventions
- Out-of-scope CI cleanup workflows
- Automated CMDB audit preparation tasks
- Visualising configuration relationships with Service Graph
- Impact analysis automation for change planning
- Automated service mapping from discovery data
- Discovery schedule optimisation and blackout windows
- Notification automation for discovery failures
- Handling cloud-hosted CI detection and tagging
- Tagging automation based on metadata
- Synchronising tags across hybrid environments
- CMDB reconciliation workflows for data integrity
- Automated reporting of CMDB completeness metrics
- Scheduled cleanup of stale or duplicate CIs
Module 7: Integration and Cross-Module Automation - Event-based automation using the Event Registry
- Creating custom events for internal process triggers
- Event queuing and processing best practices
- Integrating automation with Service Portal widgets
- Dynamic form population using automation logic
- Automating workspace configurations based on user role
- Integrating automation with Performance Analytics
- Setting up automated KPI collection and dashboards
- Scheduled report generation and distribution
- Automated audit trail creation for compliance
- Change Task automation in complex RFCs
- Automated risk scoring based on change type and impact
- Integrating with Vulnerability Response module
- Prioritisation workflows for critical security patches
- Automated ticket creation for high-risk vulnerabilities
- Linking vulnerabilities to affected CIs automatically
- Integrating with IT Operations Management (ITOM)
- Automated event management from monitoring tools
- Event rule creation for noise reduction and alerting
- Event correlation for incident reduction
Module 8: User and Access Management Automation - Automated user provisioning from HR systems
- Synchronising user data via import sets
- Role assignment based on department and job title
- Automated access reviews and attestations
- Scheduled deactivation of inactive accounts
- Orphaned account detection and reporting
- Automated group membership management
- Password reset workflow automation
- Multi-factor authentication enforcement rules
- Automated compliance reporting for access controls
- Segregation of duties checks during role assignment
- Automated offboarding workflows with task sequences
- Access certification campaign automation
- Handling contractor and temporary user accounts
- Automated notification for access expiry
- User profile validation and cleanup workflows
- Automated duplicate user detection
- ServiceNow Identity Verification workflows
- Automating consent collection for data processing
- Active Directory integration patterns for automation
Module 9: Testing, Validation, and Quality Assurance - Test planning for automation deployments
- Creating test scenarios for complex workflows
- Using separate test and UAT instances effectively
- Test data creation using background scripts
- Automated testing with ATF (Automated Test Framework)
- Creating and running UI tests in ATF
- API test automation using ATF
- Debugging failed ATF test cases
- Scheduling test suite execution
- Reporting and sharing test results
- Code review checklists for automation scripts
- Static analysis of scripts for best practices
- Peer review workflows for high-risk automation
- Change request validation using pre-commit checks
- Production deployment checklists
- Rollback planning for automation failures
- Monitoring automation performance post-deployment
- Using System Logs for real-time issue detection
- Setting up monitoring dashboards for automation health
- Alerting on automation failure patterns
Module 10: Security, Compliance, and Audit Readiness - Understanding security roles in ServiceNow automation
- Principle of least privilege for script execution
- Secure coding practices for automation scripts
- Input validation and XSS prevention in scripts
- Hardening automation with scoped applications
- Using OOB (out-of-the-box) features to avoid custom code
- Compliance automation for SOX, HIPAA, GDPR
- Automated evidence collection for internal audits
- Preparing audit trails for external review
- Logging automation usage and modifications
- Tracking configuration changes across versions
- Automated security scanning of custom scripts
- Role separation in development and production
- Managing access to automation design tools
- Change control integration for automation deployments
- Using update sets with proper audit trails
- Multi-stage deployment gates for risk reduction
- Pipeline management for DevSecOps alignment
- Automated compliance reporting for management
- Creating audit-ready documentation packages
Module 11: Performance Optimisation and Scalability - Identifying performance bottlenecks in automation
- Analysing script execution time and database queries
- Reducing GlideRecord query load with field selection
- Indexing best practices for frequently queried fields
- Asynchronous processing using events and jobs
- Batch processing large data sets without performance impact
- Throttling automation for high-volume scenarios
- Using delayed execution for non-critical tasks
- Monitoring automation with Performance Analytics
- Setting up early warning indicators for slowdowns
- Load testing automation workflows under stress
- Scaling automation for enterprise-wide deployment
- Best practices for global instance considerations
- Multi-language and timezone handling in automation
- Resource utilisation tracking and optimisation
- Memory management in long-running scripts
- Database transaction optimisation
- Efficient use of temporary tables and staging
- Impact of automation on page load times
- Optimising client scripts for responsive interfaces
Module 12: Implementation Playbook and Real-World Projects - Building an automation backlog based on ROI
- Prioritising initiatives using impact-effort matrix
- Creating stakeholder communication plans
- Defining success criteria and KPIs
- Conducting automation impact assessments
- Engaging process owners and SMEs
- Developing automation standards for your team
- Designing reusable automation patterns
- Documenting playbooks for common automation types
- Project 1: Automate incident escalation based on SLA
- Project 2: Build a self-service access request workflow
- Project 3: Create automated change risk assessment
- Project 4: Implement CMDB reconciliation job
- Project 5: Design a cross-module incident-to-change workflow
- Project 6: Build a service catalogue approval chain
- Project 7: Automate user offboarding across systems
- Project 8: Develop a compliance audit preparation workflow
- Project 9: Integrate external monitoring alerts to incidents
- Project 10: Create real-time KPI dashboard with automation
- Implementing feedback loops for continuous improvement
Module 13: Certification, Career Advancement, and Next Steps - Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery
- Comparing Workflow Editor and Flow Designer use cases
- Designing multi-stage workflows for incident resolution
- Automating RFC (Request for Change) processes
- Parallel and sequential workflow branching patterns
- Setting up escalations for stalled workflows
- Integrating human tasks into automated workflows
- Using Workflow Context and Activity Inputs
- Transition conditions and error handling in workflows
- Workflow cancellation and rollback procedures
- Performance optimisation of complex workflows
- Workflow reusability and subflow design
- Converting legacy workflows to modern automation tools
- Workflow testing using Process Test Framework
- Tracking workflow execution times and outcomes
- Using Workflow Analytics for continuous improvement
Module 4: Advanced Scripting and Logic Design - GlideRecord fundamentals: querying and updating records
- Writing efficient GlideRecord queries with encoded queries
- Using GlideAggregate for data summarisation and reporting
- Client scripts: onChange, onSubmit, onLoad best practices
- AJAX calls using GlideAjax for server interactions
- Creating and consuming REST messages in automation
- Using Outbound REST APIs to integrate with external systems
- Parsing JSON responses and error handling
- Securing API calls with basic auth and OAuth
- Building custom web services with Scripted REST APIs
- Defining API resources and HTTP methods
- Input and output variable mapping in APIs
- Testing Scripted REST APIs with Postman integration
- Error handling and response codes in API design
- Rate limiting and performance considerations for APIs
- Creating data transformation scripts for integrations
- Handling XML and CSV data in automation scripts
- Using Data Policies to enforce data quality rules
- Automation logic for data cleansing and normalisation
- Script debugging using the Background Script feature
Module 5: Automation for ITSM Processes - Automating incident categorisation and routing
- Dynamic assignment rules using round-robin and load balancing
- SLA automation with breach warnings and escalations
- Auto-closure rules based on resolution criteria
- Change automation: pre-approved change templates
- Auto-populating change risk assessments
- Automated CAB notifications and voting collection
- Post-implementation review automation
- Problem management: root cause identification workflows
- Automating known error database updates
- Release management: automated deployment coordination
- Service Request Catalog automation
- Dynamic variable population in catalog items
- Approval automation for service requests
- Fulfilment workflow tracking and notifications
- Knowledge article auto-suggestion during ticket creation
- Automated knowledge article generation from resolved tickets
- Feedback collection and analytics automation
- Service Level Agreement (SLA) condition builder logic
- Multiple SLA handling and pausing conditions
Module 6: CMDB and Discovery Automation - Understanding CMDB class hierarchy and relationships
- Automating CI class identification during discovery
- Building identification rules for custom applications
- Transform map automation for discovery data
- Scheduled CMDB health checks and reporting
- Automated relationship mapping using dependency views
- CI ownership assignment based on naming conventions
- Out-of-scope CI cleanup workflows
- Automated CMDB audit preparation tasks
- Visualising configuration relationships with Service Graph
- Impact analysis automation for change planning
- Automated service mapping from discovery data
- Discovery schedule optimisation and blackout windows
- Notification automation for discovery failures
- Handling cloud-hosted CI detection and tagging
- Tagging automation based on metadata
- Synchronising tags across hybrid environments
- CMDB reconciliation workflows for data integrity
- Automated reporting of CMDB completeness metrics
- Scheduled cleanup of stale or duplicate CIs
Module 7: Integration and Cross-Module Automation - Event-based automation using the Event Registry
- Creating custom events for internal process triggers
- Event queuing and processing best practices
- Integrating automation with Service Portal widgets
- Dynamic form population using automation logic
- Automating workspace configurations based on user role
- Integrating automation with Performance Analytics
- Setting up automated KPI collection and dashboards
- Scheduled report generation and distribution
- Automated audit trail creation for compliance
- Change Task automation in complex RFCs
- Automated risk scoring based on change type and impact
- Integrating with Vulnerability Response module
- Prioritisation workflows for critical security patches
- Automated ticket creation for high-risk vulnerabilities
- Linking vulnerabilities to affected CIs automatically
- Integrating with IT Operations Management (ITOM)
- Automated event management from monitoring tools
- Event rule creation for noise reduction and alerting
- Event correlation for incident reduction
Module 8: User and Access Management Automation - Automated user provisioning from HR systems
- Synchronising user data via import sets
- Role assignment based on department and job title
- Automated access reviews and attestations
- Scheduled deactivation of inactive accounts
- Orphaned account detection and reporting
- Automated group membership management
- Password reset workflow automation
- Multi-factor authentication enforcement rules
- Automated compliance reporting for access controls
- Segregation of duties checks during role assignment
- Automated offboarding workflows with task sequences
- Access certification campaign automation
- Handling contractor and temporary user accounts
- Automated notification for access expiry
- User profile validation and cleanup workflows
- Automated duplicate user detection
- ServiceNow Identity Verification workflows
- Automating consent collection for data processing
- Active Directory integration patterns for automation
Module 9: Testing, Validation, and Quality Assurance - Test planning for automation deployments
- Creating test scenarios for complex workflows
- Using separate test and UAT instances effectively
- Test data creation using background scripts
- Automated testing with ATF (Automated Test Framework)
- Creating and running UI tests in ATF
- API test automation using ATF
- Debugging failed ATF test cases
- Scheduling test suite execution
- Reporting and sharing test results
- Code review checklists for automation scripts
- Static analysis of scripts for best practices
- Peer review workflows for high-risk automation
- Change request validation using pre-commit checks
- Production deployment checklists
- Rollback planning for automation failures
- Monitoring automation performance post-deployment
- Using System Logs for real-time issue detection
- Setting up monitoring dashboards for automation health
- Alerting on automation failure patterns
Module 10: Security, Compliance, and Audit Readiness - Understanding security roles in ServiceNow automation
- Principle of least privilege for script execution
- Secure coding practices for automation scripts
- Input validation and XSS prevention in scripts
- Hardening automation with scoped applications
- Using OOB (out-of-the-box) features to avoid custom code
- Compliance automation for SOX, HIPAA, GDPR
- Automated evidence collection for internal audits
- Preparing audit trails for external review
- Logging automation usage and modifications
- Tracking configuration changes across versions
- Automated security scanning of custom scripts
- Role separation in development and production
- Managing access to automation design tools
- Change control integration for automation deployments
- Using update sets with proper audit trails
- Multi-stage deployment gates for risk reduction
- Pipeline management for DevSecOps alignment
- Automated compliance reporting for management
- Creating audit-ready documentation packages
Module 11: Performance Optimisation and Scalability - Identifying performance bottlenecks in automation
- Analysing script execution time and database queries
- Reducing GlideRecord query load with field selection
- Indexing best practices for frequently queried fields
- Asynchronous processing using events and jobs
- Batch processing large data sets without performance impact
- Throttling automation for high-volume scenarios
- Using delayed execution for non-critical tasks
- Monitoring automation with Performance Analytics
- Setting up early warning indicators for slowdowns
- Load testing automation workflows under stress
- Scaling automation for enterprise-wide deployment
- Best practices for global instance considerations
- Multi-language and timezone handling in automation
- Resource utilisation tracking and optimisation
- Memory management in long-running scripts
- Database transaction optimisation
- Efficient use of temporary tables and staging
- Impact of automation on page load times
- Optimising client scripts for responsive interfaces
Module 12: Implementation Playbook and Real-World Projects - Building an automation backlog based on ROI
- Prioritising initiatives using impact-effort matrix
- Creating stakeholder communication plans
- Defining success criteria and KPIs
- Conducting automation impact assessments
- Engaging process owners and SMEs
- Developing automation standards for your team
- Designing reusable automation patterns
- Documenting playbooks for common automation types
- Project 1: Automate incident escalation based on SLA
- Project 2: Build a self-service access request workflow
- Project 3: Create automated change risk assessment
- Project 4: Implement CMDB reconciliation job
- Project 5: Design a cross-module incident-to-change workflow
- Project 6: Build a service catalogue approval chain
- Project 7: Automate user offboarding across systems
- Project 8: Develop a compliance audit preparation workflow
- Project 9: Integrate external monitoring alerts to incidents
- Project 10: Create real-time KPI dashboard with automation
- Implementing feedback loops for continuous improvement
Module 13: Certification, Career Advancement, and Next Steps - Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery
- Automating incident categorisation and routing
- Dynamic assignment rules using round-robin and load balancing
- SLA automation with breach warnings and escalations
- Auto-closure rules based on resolution criteria
- Change automation: pre-approved change templates
- Auto-populating change risk assessments
- Automated CAB notifications and voting collection
- Post-implementation review automation
- Problem management: root cause identification workflows
- Automating known error database updates
- Release management: automated deployment coordination
- Service Request Catalog automation
- Dynamic variable population in catalog items
- Approval automation for service requests
- Fulfilment workflow tracking and notifications
- Knowledge article auto-suggestion during ticket creation
- Automated knowledge article generation from resolved tickets
- Feedback collection and analytics automation
- Service Level Agreement (SLA) condition builder logic
- Multiple SLA handling and pausing conditions
Module 6: CMDB and Discovery Automation - Understanding CMDB class hierarchy and relationships
- Automating CI class identification during discovery
- Building identification rules for custom applications
- Transform map automation for discovery data
- Scheduled CMDB health checks and reporting
- Automated relationship mapping using dependency views
- CI ownership assignment based on naming conventions
- Out-of-scope CI cleanup workflows
- Automated CMDB audit preparation tasks
- Visualising configuration relationships with Service Graph
- Impact analysis automation for change planning
- Automated service mapping from discovery data
- Discovery schedule optimisation and blackout windows
- Notification automation for discovery failures
- Handling cloud-hosted CI detection and tagging
- Tagging automation based on metadata
- Synchronising tags across hybrid environments
- CMDB reconciliation workflows for data integrity
- Automated reporting of CMDB completeness metrics
- Scheduled cleanup of stale or duplicate CIs
Module 7: Integration and Cross-Module Automation - Event-based automation using the Event Registry
- Creating custom events for internal process triggers
- Event queuing and processing best practices
- Integrating automation with Service Portal widgets
- Dynamic form population using automation logic
- Automating workspace configurations based on user role
- Integrating automation with Performance Analytics
- Setting up automated KPI collection and dashboards
- Scheduled report generation and distribution
- Automated audit trail creation for compliance
- Change Task automation in complex RFCs
- Automated risk scoring based on change type and impact
- Integrating with Vulnerability Response module
- Prioritisation workflows for critical security patches
- Automated ticket creation for high-risk vulnerabilities
- Linking vulnerabilities to affected CIs automatically
- Integrating with IT Operations Management (ITOM)
- Automated event management from monitoring tools
- Event rule creation for noise reduction and alerting
- Event correlation for incident reduction
Module 8: User and Access Management Automation - Automated user provisioning from HR systems
- Synchronising user data via import sets
- Role assignment based on department and job title
- Automated access reviews and attestations
- Scheduled deactivation of inactive accounts
- Orphaned account detection and reporting
- Automated group membership management
- Password reset workflow automation
- Multi-factor authentication enforcement rules
- Automated compliance reporting for access controls
- Segregation of duties checks during role assignment
- Automated offboarding workflows with task sequences
- Access certification campaign automation
- Handling contractor and temporary user accounts
- Automated notification for access expiry
- User profile validation and cleanup workflows
- Automated duplicate user detection
- ServiceNow Identity Verification workflows
- Automating consent collection for data processing
- Active Directory integration patterns for automation
Module 9: Testing, Validation, and Quality Assurance - Test planning for automation deployments
- Creating test scenarios for complex workflows
- Using separate test and UAT instances effectively
- Test data creation using background scripts
- Automated testing with ATF (Automated Test Framework)
- Creating and running UI tests in ATF
- API test automation using ATF
- Debugging failed ATF test cases
- Scheduling test suite execution
- Reporting and sharing test results
- Code review checklists for automation scripts
- Static analysis of scripts for best practices
- Peer review workflows for high-risk automation
- Change request validation using pre-commit checks
- Production deployment checklists
- Rollback planning for automation failures
- Monitoring automation performance post-deployment
- Using System Logs for real-time issue detection
- Setting up monitoring dashboards for automation health
- Alerting on automation failure patterns
Module 10: Security, Compliance, and Audit Readiness - Understanding security roles in ServiceNow automation
- Principle of least privilege for script execution
- Secure coding practices for automation scripts
- Input validation and XSS prevention in scripts
- Hardening automation with scoped applications
- Using OOB (out-of-the-box) features to avoid custom code
- Compliance automation for SOX, HIPAA, GDPR
- Automated evidence collection for internal audits
- Preparing audit trails for external review
- Logging automation usage and modifications
- Tracking configuration changes across versions
- Automated security scanning of custom scripts
- Role separation in development and production
- Managing access to automation design tools
- Change control integration for automation deployments
- Using update sets with proper audit trails
- Multi-stage deployment gates for risk reduction
- Pipeline management for DevSecOps alignment
- Automated compliance reporting for management
- Creating audit-ready documentation packages
Module 11: Performance Optimisation and Scalability - Identifying performance bottlenecks in automation
- Analysing script execution time and database queries
- Reducing GlideRecord query load with field selection
- Indexing best practices for frequently queried fields
- Asynchronous processing using events and jobs
- Batch processing large data sets without performance impact
- Throttling automation for high-volume scenarios
- Using delayed execution for non-critical tasks
- Monitoring automation with Performance Analytics
- Setting up early warning indicators for slowdowns
- Load testing automation workflows under stress
- Scaling automation for enterprise-wide deployment
- Best practices for global instance considerations
- Multi-language and timezone handling in automation
- Resource utilisation tracking and optimisation
- Memory management in long-running scripts
- Database transaction optimisation
- Efficient use of temporary tables and staging
- Impact of automation on page load times
- Optimising client scripts for responsive interfaces
Module 12: Implementation Playbook and Real-World Projects - Building an automation backlog based on ROI
- Prioritising initiatives using impact-effort matrix
- Creating stakeholder communication plans
- Defining success criteria and KPIs
- Conducting automation impact assessments
- Engaging process owners and SMEs
- Developing automation standards for your team
- Designing reusable automation patterns
- Documenting playbooks for common automation types
- Project 1: Automate incident escalation based on SLA
- Project 2: Build a self-service access request workflow
- Project 3: Create automated change risk assessment
- Project 4: Implement CMDB reconciliation job
- Project 5: Design a cross-module incident-to-change workflow
- Project 6: Build a service catalogue approval chain
- Project 7: Automate user offboarding across systems
- Project 8: Develop a compliance audit preparation workflow
- Project 9: Integrate external monitoring alerts to incidents
- Project 10: Create real-time KPI dashboard with automation
- Implementing feedback loops for continuous improvement
Module 13: Certification, Career Advancement, and Next Steps - Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery
- Event-based automation using the Event Registry
- Creating custom events for internal process triggers
- Event queuing and processing best practices
- Integrating automation with Service Portal widgets
- Dynamic form population using automation logic
- Automating workspace configurations based on user role
- Integrating automation with Performance Analytics
- Setting up automated KPI collection and dashboards
- Scheduled report generation and distribution
- Automated audit trail creation for compliance
- Change Task automation in complex RFCs
- Automated risk scoring based on change type and impact
- Integrating with Vulnerability Response module
- Prioritisation workflows for critical security patches
- Automated ticket creation for high-risk vulnerabilities
- Linking vulnerabilities to affected CIs automatically
- Integrating with IT Operations Management (ITOM)
- Automated event management from monitoring tools
- Event rule creation for noise reduction and alerting
- Event correlation for incident reduction
Module 8: User and Access Management Automation - Automated user provisioning from HR systems
- Synchronising user data via import sets
- Role assignment based on department and job title
- Automated access reviews and attestations
- Scheduled deactivation of inactive accounts
- Orphaned account detection and reporting
- Automated group membership management
- Password reset workflow automation
- Multi-factor authentication enforcement rules
- Automated compliance reporting for access controls
- Segregation of duties checks during role assignment
- Automated offboarding workflows with task sequences
- Access certification campaign automation
- Handling contractor and temporary user accounts
- Automated notification for access expiry
- User profile validation and cleanup workflows
- Automated duplicate user detection
- ServiceNow Identity Verification workflows
- Automating consent collection for data processing
- Active Directory integration patterns for automation
Module 9: Testing, Validation, and Quality Assurance - Test planning for automation deployments
- Creating test scenarios for complex workflows
- Using separate test and UAT instances effectively
- Test data creation using background scripts
- Automated testing with ATF (Automated Test Framework)
- Creating and running UI tests in ATF
- API test automation using ATF
- Debugging failed ATF test cases
- Scheduling test suite execution
- Reporting and sharing test results
- Code review checklists for automation scripts
- Static analysis of scripts for best practices
- Peer review workflows for high-risk automation
- Change request validation using pre-commit checks
- Production deployment checklists
- Rollback planning for automation failures
- Monitoring automation performance post-deployment
- Using System Logs for real-time issue detection
- Setting up monitoring dashboards for automation health
- Alerting on automation failure patterns
Module 10: Security, Compliance, and Audit Readiness - Understanding security roles in ServiceNow automation
- Principle of least privilege for script execution
- Secure coding practices for automation scripts
- Input validation and XSS prevention in scripts
- Hardening automation with scoped applications
- Using OOB (out-of-the-box) features to avoid custom code
- Compliance automation for SOX, HIPAA, GDPR
- Automated evidence collection for internal audits
- Preparing audit trails for external review
- Logging automation usage and modifications
- Tracking configuration changes across versions
- Automated security scanning of custom scripts
- Role separation in development and production
- Managing access to automation design tools
- Change control integration for automation deployments
- Using update sets with proper audit trails
- Multi-stage deployment gates for risk reduction
- Pipeline management for DevSecOps alignment
- Automated compliance reporting for management
- Creating audit-ready documentation packages
Module 11: Performance Optimisation and Scalability - Identifying performance bottlenecks in automation
- Analysing script execution time and database queries
- Reducing GlideRecord query load with field selection
- Indexing best practices for frequently queried fields
- Asynchronous processing using events and jobs
- Batch processing large data sets without performance impact
- Throttling automation for high-volume scenarios
- Using delayed execution for non-critical tasks
- Monitoring automation with Performance Analytics
- Setting up early warning indicators for slowdowns
- Load testing automation workflows under stress
- Scaling automation for enterprise-wide deployment
- Best practices for global instance considerations
- Multi-language and timezone handling in automation
- Resource utilisation tracking and optimisation
- Memory management in long-running scripts
- Database transaction optimisation
- Efficient use of temporary tables and staging
- Impact of automation on page load times
- Optimising client scripts for responsive interfaces
Module 12: Implementation Playbook and Real-World Projects - Building an automation backlog based on ROI
- Prioritising initiatives using impact-effort matrix
- Creating stakeholder communication plans
- Defining success criteria and KPIs
- Conducting automation impact assessments
- Engaging process owners and SMEs
- Developing automation standards for your team
- Designing reusable automation patterns
- Documenting playbooks for common automation types
- Project 1: Automate incident escalation based on SLA
- Project 2: Build a self-service access request workflow
- Project 3: Create automated change risk assessment
- Project 4: Implement CMDB reconciliation job
- Project 5: Design a cross-module incident-to-change workflow
- Project 6: Build a service catalogue approval chain
- Project 7: Automate user offboarding across systems
- Project 8: Develop a compliance audit preparation workflow
- Project 9: Integrate external monitoring alerts to incidents
- Project 10: Create real-time KPI dashboard with automation
- Implementing feedback loops for continuous improvement
Module 13: Certification, Career Advancement, and Next Steps - Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery
- Test planning for automation deployments
- Creating test scenarios for complex workflows
- Using separate test and UAT instances effectively
- Test data creation using background scripts
- Automated testing with ATF (Automated Test Framework)
- Creating and running UI tests in ATF
- API test automation using ATF
- Debugging failed ATF test cases
- Scheduling test suite execution
- Reporting and sharing test results
- Code review checklists for automation scripts
- Static analysis of scripts for best practices
- Peer review workflows for high-risk automation
- Change request validation using pre-commit checks
- Production deployment checklists
- Rollback planning for automation failures
- Monitoring automation performance post-deployment
- Using System Logs for real-time issue detection
- Setting up monitoring dashboards for automation health
- Alerting on automation failure patterns
Module 10: Security, Compliance, and Audit Readiness - Understanding security roles in ServiceNow automation
- Principle of least privilege for script execution
- Secure coding practices for automation scripts
- Input validation and XSS prevention in scripts
- Hardening automation with scoped applications
- Using OOB (out-of-the-box) features to avoid custom code
- Compliance automation for SOX, HIPAA, GDPR
- Automated evidence collection for internal audits
- Preparing audit trails for external review
- Logging automation usage and modifications
- Tracking configuration changes across versions
- Automated security scanning of custom scripts
- Role separation in development and production
- Managing access to automation design tools
- Change control integration for automation deployments
- Using update sets with proper audit trails
- Multi-stage deployment gates for risk reduction
- Pipeline management for DevSecOps alignment
- Automated compliance reporting for management
- Creating audit-ready documentation packages
Module 11: Performance Optimisation and Scalability - Identifying performance bottlenecks in automation
- Analysing script execution time and database queries
- Reducing GlideRecord query load with field selection
- Indexing best practices for frequently queried fields
- Asynchronous processing using events and jobs
- Batch processing large data sets without performance impact
- Throttling automation for high-volume scenarios
- Using delayed execution for non-critical tasks
- Monitoring automation with Performance Analytics
- Setting up early warning indicators for slowdowns
- Load testing automation workflows under stress
- Scaling automation for enterprise-wide deployment
- Best practices for global instance considerations
- Multi-language and timezone handling in automation
- Resource utilisation tracking and optimisation
- Memory management in long-running scripts
- Database transaction optimisation
- Efficient use of temporary tables and staging
- Impact of automation on page load times
- Optimising client scripts for responsive interfaces
Module 12: Implementation Playbook and Real-World Projects - Building an automation backlog based on ROI
- Prioritising initiatives using impact-effort matrix
- Creating stakeholder communication plans
- Defining success criteria and KPIs
- Conducting automation impact assessments
- Engaging process owners and SMEs
- Developing automation standards for your team
- Designing reusable automation patterns
- Documenting playbooks for common automation types
- Project 1: Automate incident escalation based on SLA
- Project 2: Build a self-service access request workflow
- Project 3: Create automated change risk assessment
- Project 4: Implement CMDB reconciliation job
- Project 5: Design a cross-module incident-to-change workflow
- Project 6: Build a service catalogue approval chain
- Project 7: Automate user offboarding across systems
- Project 8: Develop a compliance audit preparation workflow
- Project 9: Integrate external monitoring alerts to incidents
- Project 10: Create real-time KPI dashboard with automation
- Implementing feedback loops for continuous improvement
Module 13: Certification, Career Advancement, and Next Steps - Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery
- Identifying performance bottlenecks in automation
- Analysing script execution time and database queries
- Reducing GlideRecord query load with field selection
- Indexing best practices for frequently queried fields
- Asynchronous processing using events and jobs
- Batch processing large data sets without performance impact
- Throttling automation for high-volume scenarios
- Using delayed execution for non-critical tasks
- Monitoring automation with Performance Analytics
- Setting up early warning indicators for slowdowns
- Load testing automation workflows under stress
- Scaling automation for enterprise-wide deployment
- Best practices for global instance considerations
- Multi-language and timezone handling in automation
- Resource utilisation tracking and optimisation
- Memory management in long-running scripts
- Database transaction optimisation
- Efficient use of temporary tables and staging
- Impact of automation on page load times
- Optimising client scripts for responsive interfaces
Module 12: Implementation Playbook and Real-World Projects - Building an automation backlog based on ROI
- Prioritising initiatives using impact-effort matrix
- Creating stakeholder communication plans
- Defining success criteria and KPIs
- Conducting automation impact assessments
- Engaging process owners and SMEs
- Developing automation standards for your team
- Designing reusable automation patterns
- Documenting playbooks for common automation types
- Project 1: Automate incident escalation based on SLA
- Project 2: Build a self-service access request workflow
- Project 3: Create automated change risk assessment
- Project 4: Implement CMDB reconciliation job
- Project 5: Design a cross-module incident-to-change workflow
- Project 6: Build a service catalogue approval chain
- Project 7: Automate user offboarding across systems
- Project 8: Develop a compliance audit preparation workflow
- Project 9: Integrate external monitoring alerts to incidents
- Project 10: Create real-time KPI dashboard with automation
- Implementing feedback loops for continuous improvement
Module 13: Certification, Career Advancement, and Next Steps - Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery
- Preparation for ServiceNow Certified Implementation Specialist exams
- How automation skills increase your market value
- Benchmarks: average salary uplift for automation-capable IT pros
- Using your projects in performance reviews and promotions
- Adding automation achievements to your LinkedIn profile
- Contributing to internal knowledge bases and training
- Becoming the go-to automation expert in your organisation
- Sharing your Certificate of Completion issued by The Art of Service
- How to showcase your certification to hiring managers
- Building a portfolio of automation solutions
- Speaking at internal tech talks and IT forums
- Transitioning from IT support to automation architect
- Next-level learning paths: Orchestration, IntegrationHub
- Joining the global ServiceNow community
- Staying current with roadmap updates and releases
- Monitoring ServiceNow Health Dashboard for proactivity
- Participating in Now Learning and Release Readiness
- Setting up personal labs for continued practice
- Contributing to open automation templates
- Final review: assessing your automation mastery